Nayeem Riddhi

what errors there showing when you are installing the add-on, please let me know,

thanks

i have checked that it is working fine from my side, can you check this doc for permission issue again, https://www.wpdownloadmanager.com/how-to-generate-amazon-iam-access-key-and-secret-key,

thanks

sorry it is related to the backend, I have just switched Downloads > Settings > User interface Bootstrap 3 to Bootstrap 4, please check,

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I have adjusted some settings, please check, I think everything is working fine,

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hello,

you should provide the password and also the site URL,

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glad to hear this your problem has been solved,

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sorry for some late, it is working fine now, http://ipi.codepilot-dev.co.za/download/wpdm-test/, I had to adjust this setting as the image attached,

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searching for the solution, i hope it will be resolved,

You can check unmasking download link as I image attached,

I hope it may help you,

thanks

I think there creating a conflict within the script in your site, it is working fine from our testing site, https://wpdmpro.w3eden.com/download/video-check-2/, can you please enable/disable plugins for checking where the conflict making

thanks

• This reply was modified 5 years, 8 months ago by Nayeem Riddhi.

are you talking about this package, http://ipi.codepilot-dev.co.za/download/test-mp4/, download is working fine from my side, please let me know further,

thanks

Are you using this add-on, https://www.wpdownloadmanager.com/download/wordpress-pdf-viewer/ or doc-preview page template, let me know,

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so, the user should find the option in the main download button Permission Denied or Access Denied when you use Only Block Download Link in the settings, please elaborate more,

thanks

• This reply was modified 5 years, 8 months ago by Nayeem Riddhi.

it is working fine from my side, can you please delete and reinstall the add-on again for checking, i think it is causing for the session issue, i have tried in many ways cache clear, flashing as well as other settings also, please then let me know,

thanks

Please, give your temporary wp-admin login details in a private reply for checking the issue,

Thanks

please follow these steps updating the add-on,

1 ) Download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
2 ) Install the latest version and activate the license key

thanks

yes, i have adjusted it now, the login button is working now, please check, and for another issue, i have attached image, you can see the common feature is not available in your site

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glad to hear this,

thanks

it was missing single.php file in your child theme. i have created single-wpdmpro.php file on that theme, now everything is working fine,

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your license key is invalid if you are facing trouble with license key, please mail support@wpdownloadmanager.com

thanks

Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks.

Please, give your temporary wp-admin login details in a private reply for checking the issue again

Thanks

Please check if there correct license key in your Downloads > Settings > License option. and save settings again. Then try again to update. It will work then

thanks

I can’t able to access plugins section, however,

you can follow these steps for now for updating the add-on,

1 ) Download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
2 ) Install the latest version and activate the license key

thanks

please check now, everything is working fine. i have adjusted the settings as the image attached,

thanks