Forum Replies Created
Hello @itebscouk,
Hope you are well. please check the pricing link from here, https://www.wpdownloadmanager.com/pricing/, if you are trying to more purchases. And for the user download stats, can you please check the option from Downloads > Stats > History and Stats option, please check and I hope this will help you. please let me know if you have other queries
Thank you and regards
Hello @24se7en,
Hope you are well. I have found the issue. The popup is blocked with a layer that coming from your theme. If I switch the theme to other the popup working properly. I think there may have a conflict between theme style/scripts. please check the style/scripts settings for adjusting the issue. I hope it will resolve the issue. Hearing back from you
Thank you and regards
Hello, @designhub
I have marked your last reply in private. please check the option from category edit option,
and you are also capable of changing the option globally, you can adjust it from
Downloads > Settings > Frontend Access > Archive Page Options
I hope you have understood
Thank you and regards
Hello @aloette1978,
Sorry for the inconvenience. We have listed the issue in our bugs list. The update is coming very soon
Thank you and regards
Hello @raajsajaniya,
Hope you are well. I have checked that, you have made a CSV file for bulk import. I hope this may also can resolve for Download monitor plugin issue
Thanks for your appreciation
Hello @24se7en,
Hope you are well. I hope the issue has been resolved now. please let me know, how can I help you more
Thank you and regards
Hello @24se7en,
Hope you are well. For now, for the add-on,
#1,
1 ) Download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
2 ) Install the latest version and activate the license key.
#2, For voucher/coupon code for premium packages, is working fine from your side. I have tested from a test package, it is now working fine.
#3, And for translation issues, can you please follow this, https://developer.wordpress.org/apis/handbook/internationalization/localization/, our texts are translated ready. you can also use a better translate plugin
Thank you and regards
Hello @dshank,
Hope you are well. I have checked your issue. I think it may have conflicted with other plugins. It has a small tooltip when you hover on the icon. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, I hope thus your problem will be solved
thank you and regards
Hello @designhub again,
With default value add-on, bulk apply to allow accces it is working fine too here, please check the URL
https://staging.5healthytowns.org/download/wpdm-test/
please let me know if you have other queries
Thank you and regards
Hello @24se7en,
Hope you are well. And sorry for the inconvenience. Are you talking about the coupon code applying for your premium packages? please let me know, I hope I can help you
Thank you and regards
Hello @juan_ateb,
I have referred your topic to our senior developer, soon you shall get an update
Thank you and regards
Hello @dshank,
Sorry for the inconvenience. please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello @mzar,
Hope you are well. Can you please elaborate more on it? are you talking about the plan title? if possible, please share some screenshots and please, give your temporary wp-admin login details in a private reply for adjusting the issue.
Thank you and regards
Hello @dshank,
Yes, it is a tooltip. when you hover over this portion, it will give you some information. A tooltip is often used to specify extra information about something when the user moves the mouse pointer over an element. I hope you have understood 😀
Thank you and regards
Hello @dshank,
Hope you are well. Are you talking about this icon as I image attached? please let me know
I hope I can help you regarding the issue
Thank you and regards
Hi, @nydunes
You may keep the lock options too for packages, like the captcha lock option, other lock options for keeping files secured from unwanted downloads. please let me know if you have other queries
Thank you and reagrds
Hi, @nydunes
This can be a strange thing. Does it occur frequently from your side? please let me know
Thank you and regards
Hello @audiomonk,
Hope you are well. We have found the issue. soon you shall be updated
Thank you and regards
Hello @raajsajaniya,
We have released an updated version. From this updated version, the code and file structure was totally rearranged. Now the problem is related to the base slug from the both plugins. I have changed the base slug of your Download Monitor plugin. then it is working properly. But maybe the issue remained because there are many pages where you have used manually Download monitor file URLS. you are also capable of changing the base URL of download files from Download Manager Pro version. But now Download Monitor files URLs not working properly. I am trying to adjust the issue. But issues have remained with your Download monitor plugin. please check this and let me know
Thank you
Hello @raajsajaniya,
Sorry for the inconvenience. I have attached demonstrating video, the download monitor is not loading properly for the file URLs
https://drive.google.com/file/d/1lulJ8X0sXtSdZ7mvXKrIwYkYHzmiNxC5/view
and for bulk import packages, can you please check this doc, https://www.wpdownloadmanager.com/doc/bulk-import/, for a sample CSV file, please follow this sample CSV format, https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv
I hope you have understood. please let me know if you have other queries
Thank you and regards
Hi @tcafe,
Hope you are well. I am answering questions from your reference gradually,
#1, yes, you are capable to control the waiting time via user roles
#2, yes, you have an option from Start Download for downloading the file automatically or on the download button click
#3, yes, you can set for downloading the file automatically or on the download button click
#4, yes, you can also use lazy download add-on in the free version
I hope I have answered your above questions. please let me know, how can I more help
Thank you and regards
Hello @raajsajaniya,
I was checking your issue. Suddenly your file URL is not working, though WPDM is not activated. can you please check again?
Thanks for your appreciation