Forum Replies Created
Hi @davosa,
Hope you are well. And sorry for the inconvenience. please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello,
Your Archive directory add-on is missing from the admin panel. please check
Thank you and regards
Hello @aka-ahouloucabira-ci,
Hope you are well. Can you please elaborate more on your issue? if possible, please share some screenshots or related URL links
Thank you and regards
Hello @elseyadcock,
Hope you are well. And sorry for the inconvenience. Can you please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello,
E-mail subject of this mail is Thanks For Your Purchase
Thank you
Hello,
please use this below shortcode, here in the category parameter, please use your required category slugs which you want to display
[wpdm_archive_compact template="link-template-default" category="Only your preferred category slug" cols=2 colspad=1 colsphone=1 items_per_page="10" orderby="title" order="ASC" login=1]
I hope it may help you
Thank you and regards
Hello,
Can you please check the spam folder too for the customer email, I have checked from my testing site with a package here,
https://wpdmpro.w3eden.com/download/sample-package/
It is working fine for customer email. please check and let me know
Thank you and regards
Hello @juan_ateb,
I hope our developer should review your required feature. And you may also can keep a feature request in our feature request section
Thank you and regards
Hello @nohud,
This feature is basically included in certain themes or through custom developement. you may check our Attire theme,
Or you may keep a customization request here,
Thank you and regards
Hello @hheim,
The premium packages are not able to purchase without login now, I have checked one of your test package,
please check
Thank you and regards
Hello,
For this shortcode,
[wpdm_archive_compact template=”link-template-default” xcats=”pilot” cols=3 colspad=1 colsphone=1 items_per_page=”12″ orderby=”titel” order=”ASC” login=1]
you can use category parameter here, — category: use any category slug here if you want to create an archive page for that specific category or don’t use the parameter. Thus you will able to exclude/hide that specifiq category. please check
Thank you and regards
Hello @hheim,
Have you modified the cart, checkout page script? I can’t able to normal checkout through your site, please let me know. It may also cause the issue for the purchase trouble
Thank you
Hello @ikram_dirujii,
please share any related package URL and please give your temporary wp-admin login details in a private reply for adjusting the issue from your side
Thank you and regards
Hello,
For Email template problems there can be caused for any modification in code, or can you please enable/disable other plugins for checking the issue, if there any conflicts remained. please check and let me know
Thank you and regards
Hello,
Have you customized the cart page for WPDM? please let me know. And for variables for email template, please check this section part as I image attached,
Thank you and regards
Hello,
There is two email template available after purchasing premium packages,
Purchase Confirmation ( To: Customer ) purchase-confirmation
and also have Purchase Confirmation – Guest ( To: Customer ) purchase-confirmation-guest
Are you facing a problem with this? please let me know
Thank you and regards
Glad to hear that your issue has been resolved. If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.
Thank you and Regards
Hello @ikram_dirujii,
Do you want the design only on the mobile device? please let me know. I think you can also do it by customizing the page template too. please check
Thank you and regards
Hello @larrymorrison943,
I have checked your issue. your download is working fine here now,
https://excelsiuscapitalgroup.com/download/wpdm-test/
But for some other downloads, the browser is spinning. I think for downloads file path is not getting properly. Instead of file URL attach, can you please use attach the file through Select From Server option. I hope it will work fine then properly
Thank you and regards
Hello @nguyenhung,
I think I have found your issue, the conflict was made between the HTTP version, the frontend is secured but the backend is not. please check my attached image,
after adjusting this option, I hope your problem will be resolved. please check
Thank you and regards
Hello @lethalclarke,
For #1, yes, for this link, https://demo.wpdownloadmanager.com/wpdmpro/ready-to-use-templates/, some templates are available in the PRO version
For #2, yes, for hCaptcha you may keep a feature request here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/
For #3, yes, Open in new window feature option is available in the PRO version
For #4, Can you please Enable/Disable Style & Script from Downloads > Settings > User Interface for adjusting the issue, please let me know then
Thank you and regards
Hello @larrymorrison943,
Hope you are well. And sorry for the inconvenience. can you please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Sorry for the inconvenience. Can you please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards