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Nayeem Riddhi

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Aug 1, 2025 at 1:53 am in reply to: Centering featured image in page template #207783

Nayeem Riddhi
Moderator

Glad to hear this. I think the white box is not available now around the image. Please kindly check.

Thank you

Jul 31, 2025 at 5:25 pm in reply to: How to Cancel a subscription on the site #207777

Nayeem Riddhi
Moderator

Ok, Our team authority may check this. Please kindly let me know if you have any more queries.

Thank you and regards

Jul 31, 2025 at 5:23 pm in reply to: Centering featured image in page template #207776

Nayeem Riddhi
Moderator

Please kindly check now, I have adjusted the page template with a CSS.

Thank you

Jul 31, 2025 at 2:59 pm in reply to: Centering featured image in page template #207770

Nayeem Riddhi
Moderator

You want the image full width? Please kindly let me know.

Thank you

Jul 31, 2025 at 2:35 pm in reply to: Centering featured image in page template #207767

Nayeem Riddhi
Moderator

Please kindly check now, I have adjusted the page template of package.

Thank you

Jul 31, 2025 at 4:03 am in reply to: Centering featured image in page template #207748

Nayeem Riddhi
Moderator

I have checked your shared URL, it is approximately full sizes. Do you want to image size smallrer and centered? Please kindly check.

Thank you and regards

Jul 31, 2025 at 2:16 am in reply to: Pre-sales questions (chat not working) #207747

Nayeem Riddhi
Moderator

Hello Emily Proctor,

Hope you are well. Thanks for writing to us.

For custom taxonomies WPDM has its custom categories and tags. For more custom fields you can check this add-on, https://www.wpdownloadmanager.com/download/advanced-custom-fields/

You can use categories, tags or custom fields on Bulk Import csv file, you can also overwrite existing fields using ID column, you can use this CSV file for your purposes, https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv

For filter hierarchy, you can checxk this add-on,https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/ and these shortcodes, https://www.wpdownloadmanager.com/doc/short-codes/

Please kindly check and let me know.

Thank you and regards

Jul 30, 2025 at 1:20 pm in reply to: PDF Preview Working, but Dropbox Download Isn’t #207744

Nayeem Riddhi
Moderator

Can you please kindly clear your site cache? Please kindly let me know then.

Thank you

Jul 30, 2025 at 5:38 am in reply to: PDF Preview Working, but Dropbox Download Isn’t #207737

Nayeem Riddhi
Moderator

I have tested here, https://distributor.charm.com/en/download/test-ana-new, the download is working properly as expected here. Please kindly let me know.

Thank you and regards

Jul 30, 2025 at 3:20 am in reply to: PDF Preview Working, but Dropbox Download Isn’t #207735

Nayeem Riddhi
Moderator

Hello CScience,

Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Jul 30, 2025 at 3:19 am in reply to: how to add custom field to the single download #207734

Nayeem Riddhi
Moderator

I hope our team should check this and do accordingly. Please kindly check and let me know if you have any more queries.

Thank you and regards

Jul 30, 2025 at 3:14 am in reply to: Gutenberg Blocks show only: error loading #207733

Nayeem Riddhi
Moderator

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.

Thank you and kind regards

Jul 29, 2025 at 9:19 am in reply to: Download Stats are incorrect – this is an ongoing issue #207724

Nayeem Riddhi
Moderator

I have information from our team that, Please if you have a staging site and we might also need to try switching the user to check if the issue could be related to an IP restriction. Please kindly check and let me know

Thank you

Jul 29, 2025 at 8:26 am in reply to: Download Stats are incorrect – this is an ongoing issue #207720

Nayeem Riddhi
Moderator

I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Jul 29, 2025 at 4:54 am in reply to: How to Cancel a subscription on the site #207717

Nayeem Riddhi
Moderator

I hope our related team authority should check this.

Thank you

Jul 29, 2025 at 4:51 am in reply to: License Live forms #207716

Nayeem Riddhi
Moderator

Where you have collected the live form PRO license. Please kindly let me know.

Thank you

Jul 29, 2025 at 4:50 am in reply to: Download Stats are incorrect – this is an ongoing issue #207715

Nayeem Riddhi
Moderator

It is happening maybe conflict from your user end, because now if you test, it is working properly as expexted, please kindly check.

Thank you and regards

Jul 29, 2025 at 4:43 am in reply to: License Live forms #207712

Nayeem Riddhi
Moderator

Hello CIALGAR,

Hope you are well. Thanks for writing to us. You may get license from here, https://wpliveforms.com/. Please kindly check.

Thank you and regards

Jul 29, 2025 at 4:32 am in reply to: Centering featured image in page template #207710

Nayeem Riddhi
Moderator

Can you please kindly share the related URL from this site, https://staging15.livingroomconversations.org, Please kindly check.

Thank you and regards

Jul 29, 2025 at 4:29 am in reply to: Add a font family to PDF Stamper settings #207709

Nayeem Riddhi
Moderator

It may be need code customization. For custom services, please kindly knock here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/, with your requirements. Please kindly check.

Thank you and regards

Jul 28, 2025 at 2:13 pm in reply to: Download Stats are incorrect – this is an ongoing issue #207700

Nayeem Riddhi
Moderator

The issue can be happend from user end. They can use VPN or other services that there may making conflict for counting stats. Please kindly check.

Thank you

Jul 28, 2025 at 2:09 pm in reply to: Refund order Order# WPDM669265ABC9192 #207699

Nayeem Riddhi
Moderator

Hello mrcbt,

Hope you are well. Thanks for writing to us. We have a refund policy, you can check it here, https://www.wpdownloadmanager.com/terms-and-conditions/, For cancelling auto-renew please send an order note from this Page by following This. Also, please let us know which feature we can add/improve or support we can give you. Please check and let me know if you have any queries.

Thank you and kind regards

Jul 28, 2025 at 11:08 am in reply to: Download Stats are incorrect – this is an ongoing issue #207696

Nayeem Riddhi
Moderator
This reply has been marked as private.
Jul 28, 2025 at 10:13 am in reply to: Download Stats are incorrect – this is an ongoing issue #207693

Nayeem Riddhi
Moderator

Can you give me a test subscription with my username access, thus I can check the issue further? Please kindly check and let me know.

Thank you and kind regards

Jul 28, 2025 at 7:37 am in reply to: how to add custom field to the single download #207683

Nayeem Riddhi
Moderator

For excerpt we have no column for now, but if you are using this add-on, https://www.wpdownloadmanager.com/download/advanced-custom-fields/, you can add any custom field for bulk importing. And for duplicating images we are checking the issue, I have already forwarded it to our related team. Please kindly check.

Thank you and regards

Viewing 25 posts - 76 through 100 (of 19,496 total)
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