Nayeem Riddhi

I have information from our team that, Our team member has fixed the issue from your site, A release with fix and update version is coming soon. You can copy the plugins to your live site, thus it may work there too.

Thank you

I think you want the page with slider also the login/registartion form of WPDM, please kindly let me know.

Thank you

Hello HappyHelper,

Hope you are well. The [wpdm_package] shortcode will work with link-template, it doesn’t load page template, you can also check the doc details here,

[wpdm_package] – Display a Single Download Package

Please kindly check.

Thank you and regards

Can you please reply in English, I can’t able to see any slide here, https://www.staging6.isoleinviaggio.it/area-agenzie/, please kindly elaborate more.

Thank you and regards

Glad to hear this. I have adjusted core file of Download Manager plugin. This file,
/download-manager/src/__/Query.php, I have already forwarded this fix to our team. You can also backup the file for the next update. However, If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.

Thank you again and regards

You should see your purchases from here this URL, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, if you have already purchased any add-ons or any plugins from WPDM. Please kindly check.

Thank you

I have checked that you are using wp default registration page, can you please kindly elaborate more, where the issue is appearing, what issues you are facing now. Please kindly check again.

Thank youy

Hello EFMD aisbl,

Hope you are well. Please have some patience after sending the order note. If you did not properly send the order note message, please follow this document:

How do I turn off auto-renew for my WPDM Pro subscription?

Please check if you have any further queries.

Thank you and regards.

Please kindly check now, if it works for you, https://www.heskins.com/all-downloads/, please kindly check and confirm me about the issue

Thank you

If you are giving site credentials, please also let me know if I can use your WPML plugin in our localhost for testing. Please kindly check.

Thank you

Sorry for the inconvenience. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

Sorry for the inconvenience. I have again forwarded the information about the issue to the relevant team. Thank you for your patience. Please kindly check and let me know if you have any more queries.

Thank you and kind regards.

Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team. Please kindly check and let me know if you have any further queries.

Thank you and kind regards.

Hello halibutblue,

Hope you are well. I think you are talking about Download Manager Pro version. The Pro version naming has been used as “Packages” and the free version uses “Files.” On the free version, there is no option for selecting a link template from package settings, but on Pro, there is an available option for selecting a link template. For the Pro version, you can download it from here: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases. Please kindly check.

Thank you.

Hello midihead7,

Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

You have to give your credentials for login. Please kindly check.

Thank you

Can you please elaborate more? Are you searching for this account page, https://www.wpdownloadmanager.com/user-dashboard/,? Please kindly check.

Thank you

Hello Daniele Napoli,

Hope you are well. And sorry for the inconvenience. Please kindly follow this documentation:

Installing WordPress Download Manager

Also, other related information may be helpful. Please check if it helps you.

Thank you and regards.

Hello Larry Longton,

Hope you are well. Thanks for writing to us.

WP Download Manager uses custom post type (wpdmpro), which can be translated using WPML. Taxonomies, such as categories and tags, can also be translated.

– Find Taxonomy Translation in the wpml settings.
– Locate Download Categories and Download Tags.
– Add translations for each category and tag as needed.
This ensures that both downloads and their associated taxonomies are properly displayed in each language. WPML documentation

Please kindly check and let me know if it works for you.

Thank you and regards

Ok sure, please kindly let me know then.

Thank you

Your email has been updated to courtney.huber@advisorsexcel.com, Please kindly check, if everything is ok or not. Please kindly check.

Thank you

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.

Thank you again and regards

Ok, I have also checked that, the issue is there. Can you operate the above checking process for finding the issue? Please kindly check.

Thank you

Hello Andre,

Hope you are well. Firstly can you please let me know, if on this settings URL, wp-admin/edit.php?post_type=wpdmpro&page=settings&tab=wpdm-google-tags, if there any settings coming or not. Please kindly check.

Thank you

If you are talking about amazon s3 attached files, for remote files, you need to enter file size manually in package settings, if a file is added from any remote location as a URL then the file size will not be calculated automatically. Please kindly check.

Thank you