Glad to hear this. I think the white box is not available now around the image. Please kindly check.
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Ok, Our team authority may check this. Please kindly let me know if you have any more queries.
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Please kindly check now, I have adjusted the page template with a CSS.
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You want the image full width? Please kindly let me know.
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Please kindly check now, I have adjusted the page template of package.
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I have checked your shared URL, it is approximately full sizes. Do you want to image size smallrer and centered? Please kindly check.
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Hello Emily Proctor,
Hope you are well. Thanks for writing to us.
For custom taxonomies WPDM has its custom categories and tags. For more custom fields you can check this add-on, https://www.wpdownloadmanager.com/download/advanced-custom-fields/
You can use categories, tags or custom fields on Bulk Import csv file, you can also overwrite existing fields using ID column, you can use this CSV file for your purposes, https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv
For filter hierarchy, you can checxk this add-on,https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/ and these shortcodes, https://www.wpdownloadmanager.com/doc/short-codes/
Please kindly check and let me know.
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Can you please kindly clear your site cache? Please kindly let me know then.
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I have tested here, https://distributor.charm.com/en/download/test-ana-new, the download is working properly as expected here. Please kindly let me know.
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Hello CScience,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
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I hope our team should check this and do accordingly. Please kindly check and let me know if you have any more queries.
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Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
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I have information from our team that, Please if you have a staging site and we might also need to try switching the user to check if the issue could be related to an IP restriction. Please kindly check and let me know
Thank you
I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
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I hope our related team authority should check this.
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Where you have collected the live form PRO license. Please kindly let me know.
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It is happening maybe conflict from your user end, because now if you test, it is working properly as expexted, please kindly check.
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Hello CIALGAR,
Hope you are well. Thanks for writing to us. You may get license from here, https://wpliveforms.com/. Please kindly check.
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Can you please kindly share the related URL from this site, https://staging15.livingroomconversations.org, Please kindly check.
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It may be need code customization. For custom services, please kindly knock here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/, with your requirements. Please kindly check.
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The issue can be happend from user end. They can use VPN or other services that there may making conflict for counting stats. Please kindly check.
Thank you
Hello mrcbt,
Hope you are well. Thanks for writing to us. We have a refund policy, you can check it here, https://www.wpdownloadmanager.com/terms-and-conditions/, For cancelling auto-renew please send an order note from this Page by following This. Also, please let us know which feature we can add/improve or support we can give you. Please check and let me know if you have any queries.
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Can you give me a test subscription with my username access, thus I can check the issue further? Please kindly check and let me know.
Thank you and kind regards
For excerpt we have no column for now, but if you are using this add-on, https://www.wpdownloadmanager.com/download/advanced-custom-fields/, you can add any custom field for bulk importing. And for duplicating images we are checking the issue, I have already forwarded it to our related team. Please kindly check.
Thank you and regards