Nayeem Riddhi

Can you please elaborate on WP-downloader? Please kindly share some screenshots and the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Hello Joanne Baik,

Hope you are well. And sorry for the inconvenience. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

Have you took customization service from us? Please kindly let me know also share the order id details thus I can forward it to our team authority. Please kindly check and let me know.

Thank you and regards

You can edit your page template for removing whole package download option and keeping only single file download. Please kindly check.

Thank you

I have tested this package, https://graichen.de/download/attblime-anleitung-deutsch/, it is working properly as expected. Can you please kindly elaborate which packages? Please kindly check.

Thank you

Please kindly share the related URL for checking. Also please reactivate login credentials for checking. Please kindly check.

Thank you

I think you are using [wpdm_archive_compact template="link-template-default" cols=2 colspad=1 colsphone=1 items_per_page="10" orderby="title" order="ASC" login=1] shortcode. Please kindly let me know, Have you modified the shortcode appearance? Please kindly check and let me know.

Thank you and regards

I have already forwarded the issue to our related team authority. I hope soon, you shall be updated.

Thank you

This issue creating from new package too, https://www.peprimary.co.uk/index.php/wpdm-package/wpdm-test/, however, it is not creating from our test site also other users not reporting this. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. Please kindly check and let me know , if you permit I can also check this process.

Thank you and regards

Hello Pascal Fischer,

Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

I have tested here, https://graichen.de/wpdm-test/, it is working properly here. However, I was trying to check from your builder editor, but can’t able to find which section you have put the shortcode. Please kindly check and let me know.

Thank you and kind regards

Please make a file naming, taxonomy-wpdmtag.php. Then simply put it in your active theme folder, wp-content/themes/your-theme-name this directory or folder. It will render the tag detail page of WPDM. Please kindly let me know if you have more confusion.

Thank you