If you want to keep running WPDM packages in both Shop or Sites. The two sites need to active the Download Manager Plugin. I hope you have understood. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Username are unique. But First Name and Last Name can be double or many for the same. I hope you have understood. Please kindly check.
Thank you and regards
You can edit/create new template with PHP code following this doc, https://www.wpdownloadmanager.com/doc/template-files, on editor the PHP may not work as expected. Please kindly check.
Thank you and kind regards
Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Hello Lina Christmann,
Hope you are well. Thanks for writing to us. Are you meaning Shop A and Shop B are different two sites? Please kindly check and let me know.
Thank you and regards
Hello Wim Heijmans,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
On New link Template123 you have used PHP code , please only use HTML from editor, it supports html only there. If you want to use PHP you can directly edit PHP file. For editing files and backup you can check this doc, https://www.wpdownloadmanager.com/doc/template-files. Please kindly check and let me know.
Thank you and regards
Can you please kindly try stopping generating the URL for slug for WPML translation? Please kindly check.
Thank you and regards
Please kindly reactivate your credentials again. Please kindly check.
Thank you and regards
Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
For search issue I think it can be conflicted with other scripts/plugins/active theme, Am i able to disable one by one other plugins for testing if there any conflicts, switching theme to another for checking. Please kindly let me know.
For emails issue, you can find them from Downloads > Templates > Email templates
, please kindly check.
For deactivating membership plan issue you can check the options from Membership > Subscriber/Subscriptions
section. Please kindly check.
For hide issue, you can customize templates from Downloads> templates > Link/Page Template
, you can clone/create new template from theere and assign the templates from the package settings. Please kindly check.
Thank you and regards
Can you update your WPDM PRO version to the latest please? Thus we can check the issue further. Please kindly check.
Thank you and regards
You can delete if those are not necessary for you. Please kindly check.
Thank and kind regards
I think it may have a conflict between your plugins or theme. Am i able to disable one by one other plugins/switch theme for testing if there any conflicts. Please kindly check.
Thank you and regards
Hello Ben London,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Our team looking into the issue, and it appears that the login redirection isn’t working when the login page is generated using the WPDM Elementor addon. The redirection works correctly when using the shortcode-based login page. Team also noticed that the logo URL hasn’t been set in the shortcode version, which is why the logo isn’t displaying there. Please kindly check.
Thank you and regards
Can you please kindly share the related URLs, if possible, you can elaborate more on your issues. Please kindly check.
Thank you and regards
It can be conflict with any plugin/active-theme/scripts. You can better use Gtranslate plugin, it is free and i hope it may be a suitable solution for you too. Please kindly check.
Thank you and regards
Please kindly share the login URL. Please kindly check.
Thank you and regards
Hello Andrew Williamson,
Please kindly open a separate ticket for your issue, thus we can maintain the query. Please kindly check.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…
Thank you again and regards
Does the issue still exist on your site? Please kindly check and let me know.
Thank you and regards
The custom fields are saving on our testing site. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards