Nayeem Riddhi

Hello Merlin Kairies,

The admin login you have shared can’t able to access. Can you please check it again?

Thank you and regards

Hello Moreno Zago,

For a custom service request, you may check this link, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=upgrade

Thank you and regards

• This reply was modified 3 years, 10 months ago by Nayeem Riddhi.

Hello Bill Karas,

We are checking the issue and already has been forwarded to our developers and related authority. Thanks for your patience.

Thank you and regards

If you are using categories for those packages, For categories hierarchy, giving access to a certain category for a particular role you have to set from the edit category option, then you have to make empty for the Allow Access option or have to give a particular role on it like as I image attached or as usual for the select member option too,

because

Package Access = Package Access + All Category Access = All Visitors + Author = All Visitors

and Package Access = Package Access empty + Category Access(Author) = Author

or Package Access = Package Access(Author) + Category Access(Author) = Author

More details can be found in the below link,

https://www.wpdownloadmanager.com/doc/add-new-package/package-settings/allow-access-access-control-option/

please check and let me know

Thank you and regards

Hello Merlin Kairies,

Can you please check the option from Downloads > Settings > Basic > Permission Denied Message for Packages: if it helps you.

Thank you and regards

Hello JLB Works,

I have checked this file

https://cymt.horton.webservice.team/download/wpdm-test/

Reset Limit For Everyone is working fine from here. can you please check and let me know

Thank you and regards

Hello Merlin Kairies,

Hope you are well. Can you please share the related URL? if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

Hello Marco,

Can you please confirm me, does it occurring with only one package or not? or, with some other packages too. please let me know

Thank you and regards

Hello Jeremy Podger,

I hope for this, It requires some customization. Can you please knock here,https://www.wpdownloadmanager.com/user-dashboard/?udb_page=upgrade, with your requirements? I hope you should get the help.

Thank you and regards

Hello Moreno Zago,

For multi-domains, we have also other licenses, that you can purchase. And for database alignments, you may have to ask custom service request. I hope you have understood.

Thank you and regards

Hello Edmund Woolsey,

Hope you are well. And sorry for the inconvenience. Can you please update all of the rest of the add-ons and plugins related to WPDM? after updating plugins and addons to the latest version, please let me know then if the issue persists.

Thank you and regards

Hello Rafael Aguiar,

Hope you are well. Can you please share the related URL? if possible, can you please, give your temporary wp-admin login details in a private reply for adjusting the issue?

Thank you and regards

You are welcome.

If you need help with anything else, don’t hesitate to open a new ticket.

However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.

Have a good day.

With Regards

Hello Moreno Zago,

I think you have bought the PRO version. And It is a very old version. So the update problem is creating. So, now, you can update your version to the PRO or you can keep it in the free version. please let me know, how can I help you more.

Thank you and regards

Hello Simon Harvey,

Hope you are well. I have checked that, the topic is already marked as resolved. please let me know if the problem has been resolved on your side or not. please let me know

Thank you and regards

Hello Marco,

The feature is working fine from my side. If the issue appears from your one package, can you please create a new one for testing? please check and let me know

Thank you and regards

Hello shaun ross,

Really sorry for your patience. We are checking the issue and forwarded related developers and authority

Thank you and regards

Hello Jeremy Podger,

The download limit section is dependent on these two add-ons

WP Pro Membership And WPDM – Download Limits

And I think the potion you are trying to find, it is here,

wppromembership\src\Account\user-downloads.php

please check and let me know

Thank you and regards

Hello Simon Harvey,

The CSV file export option is still now in our development and testing section. However, you can also make it importable by following this doc, https://www.wpdownloadmanager.com/doc/bulk-import/
and this import file,
https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv

I hope you have understood.

Thank you and regards

Hello Trí Trần Vĩnh,

Hope you are well. please check now. I have adjusted your requirements with the below code snippet from Customizer > Design Options > Custom CSS

article header.entry-header {
display:none }

article ul.default-wp-page { 
display:none; 
}

please check now and let me know

Thank you and regards

Hello Tomasz Wrzesiński,

For such this message, you can follow these steps,

1 ) Download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
2 ) Install the latest version and activate the plugins and add-ons.

I hope it will work fine then. please let me know if you face such an issue then.

Thank you and regards

Hello JLB Works,

Sorry again. Can you please share the page/post URLs where you are using the shortcodes? please let me know.

Thank you and regards

Hello Tomasz Wrzesiński,

Hope you are well. For updating the WPDM main plugin, Please simply click the Save Settings again for the license key option from Downloads > Settings > License, and then please update the plugin from the wp-admin > plugins panel. For saving settings again for the license key option from Downloads > Settings > License, that will regenerate the access token. Thus the plugin will be updated, hope that, it will solve your issue. please let me know

Thank you and regards

Hello Trí Trần Vĩnh,

Hope you are well. please share the related URL. if possible, please, give your temporary wp-admin login details in a private reply for adjusting the issue.

Thank you and regards

Hello Sandrine Audan,

The template from Downloads > Templates > Link/Page-Templates previewing is working fine from my side. If the preview issue is happening from your side, I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking. please let me know then.

Thank you and regards