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Nayeem Riddhi

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Jun 18, 2025 at 1:48 pm in reply to: Plugin non work correclty with Avada Theme #207139

Nayeem Riddhi
Moderator

Yes, please try the WPDM PRO.

Thank you

Jun 18, 2025 at 12:28 pm in reply to: Plugin non work correclty with Avada Theme #207135

Nayeem Riddhi
Moderator

Can you deactivate > delete WPDM plugin (please do it from WP Admin > Plugins) section and again reinstall WPDM plugin? Please kindly check.

Thank you and regards

Jun 18, 2025 at 12:07 pm in reply to: Upgrade #207133

Nayeem Riddhi
Moderator

I have back with information from our team that only 2 months of the single site license remains, which is not creditable. Please kindly check.

Thank you and kind regards

Jun 18, 2025 at 12:02 pm in reply to: Upgrade #207132

Nayeem Riddhi
Moderator

I have forwarded your information to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Jun 18, 2025 at 11:56 am in reply to: Plugin non work correclty with Avada Theme #207130

Nayeem Riddhi
Moderator

I can’t able to access the link,

Screenshot-from-2025-06-18-17-54-44

Please kindly check my attached image.

Thank you and regards

Jun 18, 2025 at 8:57 am in reply to: Plugin non work correclty with Avada Theme #207125

Nayeem Riddhi
Moderator

Hello Polofin Srl,

Hope you are well. I apologize for the inconvenience. If the site were on a live server, it would be easy to investigate the issue. However, can you please share some close screenshots so I can get a hint as to what is happening? Please kindly check.

Thank you and regards.

Jun 18, 2025 at 8:36 am in reply to: Auto Renewal #207123

Nayeem Riddhi
Moderator

Can you please kindly open a ticket/topic thus we can check the issue in detail. Please kindly check and let us know.

Thank you and regards

Jun 18, 2025 at 5:57 am in reply to: Upgrade #207121

Nayeem Riddhi
Moderator

I have back with information from our team authority that, please kindly create a new order for the business license, and we are able to disable the Pro license, which is set for automatic renewal on Sep 6, 2025. Please kindly check.

Thank you and regards

Jun 18, 2025 at 2:07 am in reply to: Upgrade #207120

Nayeem Riddhi
Moderator

Hello Sean Derrig,

Hope you are well. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Jun 17, 2025 at 9:06 am in reply to: Error: REGISTRATION ATTEMPT BLOCKED: #207112

Nayeem Riddhi
Moderator

Glad to hear that, you have found the issue. Please kindly check and let me know if you have any queries more.

Thank you

Jun 17, 2025 at 8:37 am in reply to: Error: REGISTRATION ATTEMPT BLOCKED: #207110

Nayeem Riddhi
Moderator

Have you updated anything that maybe replaced the setting you have adjusted? Please kindly check and let me know.

Thank you and regards

Jun 12, 2025 at 10:20 am in reply to: Shortcode [doc_preview] using wpdm-pdf-viewer_3.2.1 is not working #207099

Nayeem Riddhi
Moderator

[doc_preview] is not a shortcode, it is a template tag, it will work within page template or link template. Please kindly check.

Thank you and regards

Jun 12, 2025 at 9:35 am in reply to: Shortcode [doc_preview] using wpdm-pdf-viewer_3.2.1 is not working #207097

Nayeem Riddhi
Moderator

Can you please kindly elaborate how you are making templates with elementor also modifying the WPDM pages? Please kindly check and let me know.

Thank you and regards

Jun 12, 2025 at 3:18 am in reply to: Charged for Pro License Despite after Expiration – Dispute Filed #207093

Nayeem Riddhi
Moderator

Hello Volker Klärchen,

Really sorry for your inconvenience. I have already forwarded your issue to our team. Please kindly let me know if you have any queries more.

Thank you and regards

Jun 11, 2025 at 1:27 pm in reply to: Must Agree With Terms – HTML formatting not working #207091

Nayeem Riddhi
Moderator

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…

Thank you again and regards

Jun 11, 2025 at 3:59 am in reply to: Custom Fields for Membership sign-up #207087

Nayeem Riddhi
Moderator

Really sorry for the inconvenience. Does the issue still persist? Please let me know.

Thank you and regards.

Jun 11, 2025 at 3:57 am in reply to: Must Agree With Terms – HTML formatting not working #207086

Nayeem Riddhi
Moderator

Please kindly check now, https://aetechron.com/download/wpdm-test/, you can use </br> for line breaking. Please kindly check.

Thank you

Jun 11, 2025 at 3:47 am in reply to: Shortcode [doc_preview] using wpdm-pdf-viewer_3.2.1 is not working #207085

Nayeem Riddhi
Moderator

I think you have customized page template with Elementor, so it is creating issue, after deactivating elementor plugins, it is working as expected, please kindly check here, https://dev.pmto.fr/download/wpdm-test-2/.

Thank you and regards

Jun 10, 2025 at 2:26 pm in reply to: Must Agree With Terms – HTML formatting not working #207080

Nayeem Riddhi
Moderator

I have tested here, https://aetechron.com/download/wpdm-test/. It is working properly as expected here. Can you please kindly check again.

Thank you and kind regards

Jun 10, 2025 at 1:54 pm in reply to: Shortcode [doc_preview] using wpdm-pdf-viewer_3.2.1 is not working #207078

Nayeem Riddhi
Moderator

Can I check the the process again? Please kindly let me know.

Thank you

Jun 10, 2025 at 1:53 pm in reply to: Disable Auto Renew #207077

Nayeem Riddhi
Moderator

Sorry for the inconvenience. Please follow my above instructions. I hope your issue may be resolved then. Please kindly check.

Thank you and regards.

Jun 10, 2025 at 1:50 pm in reply to: Must Agree With Terms – HTML formatting not working #207075

Nayeem Riddhi
Moderator

I have not access to this mail. You can provide the credentials here in private reply. Please kindly check.

Thank you and regards

Jun 10, 2025 at 1:48 pm in reply to: Disable Auto Renew #207073

Nayeem Riddhi
Moderator

Hello Pinnacle Webmaster,

Hope you are well. For cancelling auto-renew please send an order note from this Page by following This. Also, please let us know which feature we can add/improve or support we can give you. Please check and let me know if you have any queries.

Thank you and kind regards

Jun 10, 2025 at 11:18 am in reply to: Shortcode [doc_preview] using wpdm-pdf-viewer_3.2.1 is not working #207067

Nayeem Riddhi
Moderator

If plugin conflict you can check those plugins settings, if adjusting those resolve the issue. Also you can contact their plugin support for the issue. Please kindly check.

Thank you and regards

Jun 10, 2025 at 4:36 am in reply to: Custom Fields for Membership sign-up #207064

Nayeem Riddhi
Moderator

I have back with information from our team that, It has been fixed with v3.9.6. Please kindly check now.

Thank you and regards

Viewing 25 posts - 51 through 75 (of 19,273 total)
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