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Nayeem Riddhi

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Viewing 25 posts - 51 through 75 (of 19,929 total)
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Nov 11, 2025 at 3:47 pm in reply to: Cancel auto-renew and subscription #209561

Nayeem Riddhi
Moderator

Hello Samuel Low,

Hope you are well. For cancelling auto-renew please kindly check the doc here, https://www.wpdownloadmanager.com/doc/how-do-i-turn-off-auto-renew-for-my-wpdm-pro-subscription/. Please kindly check and let me know if you have any more queries.

Thank you and regards

Nov 11, 2025 at 2:27 pm in reply to: “Premium Packages – Sell Digital Products Securely” plugin not saving settings #209556

Nayeem Riddhi
Moderator

Hello,

I have missed your topic. Has the problem been resolved on your side? Please kindly response. If possible, please kindly, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Nov 11, 2025 at 7:11 am in reply to: Password Lock stopped to work – “processing” instead of go to download page #209513

Nayeem Riddhi
Moderator

Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Nov 11, 2025 at 5:26 am in reply to: Password Lock stopped to work – “processing” instead of go to download page #209511

Nayeem Riddhi
Moderator

Ok, If I get you properly you are charging for same product twice. Please kindly elaborate on it, I shall try to forward it to our team authority. Please kindly check.

Thank you

Nov 11, 2025 at 5:03 am in reply to: Protect PDF from sharing #209510

Nayeem Riddhi
Moderator

As PDF is a document and any user can download once and share to others, you can use PDF stamper plugin that will stamp and make authorize for you, please kindly check, https://www.wpdownloadmanager.com/download/wordpress-pdf-stamper-plugin/.

Thank you

Nov 11, 2025 at 4:17 am in reply to: Mailchimp #209507

Nayeem Riddhi
Moderator

Please kindly share the membership signup URL.

Thank you

Nov 11, 2025 at 4:11 am in reply to: Password Lock stopped to work – “processing” instead of go to download page #209506

Nayeem Riddhi
Moderator

Hello MAT Course,

Hope you are well. And sorry for the inconvenience. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Please kindly check and let me know.

Thank you and kind regards

Nov 8, 2025 at 2:50 am in reply to: Protect PDF from sharing #209500

Nayeem Riddhi
Moderator

Hello fabrizio,

Hope you are well. If i get properly your requirements are two,

1. After Purchase, your user will have one time access to download your document.
2. Do you want to watermark your PDF document for making ownership and labeled for your PDF?

Please kindly check and let me know.

Thank you and regards

Nov 8, 2025 at 2:45 am in reply to: “Generate Download URL” icon in “all packages” screen missing #209499

Nayeem Riddhi
Moderator

Glad to hear this. For changes, our developer team may adjusted some code, so it is working like this. Please kindly check and let me know if you have any queries more that I can help you.

Thank you and regards

Nov 6, 2025 at 5:34 am in reply to: “Generate Download URL” icon in “all packages” screen missing #209492

Nayeem Riddhi
Moderator

Please use this code snippet in your active theme functions.php file ,

/**
   * Add download link actions for editors in Download Manager packages
   */
  function add_download_actions_for_editors($actions, $post) {
      if ($post->post_type == 'wpdmpro' && current_user_can('editor') && !current_user_can('manage_options')) {
          if ($post->post_status == 'publish') {
              $actions['download_link'] = '<a title="' . __( "Generate Download URL", "download-manager" ) . '" href="#" class="gdl_action w3eden" 
  data-mdlu="' . WPDM()->package->getMasterDownloadURL( $post->ID ) . '" data-toggle="modal" data-target="#gdluModal" data-pid="' . $post->ID .
  '"><i class="far fa-arrow-alt-circle-down color-purple"></i></a>';
          }

      }

      return $actions;
  }
  add_filter('post_row_actions', 'add_download_actions_for_editors', 20, 2);

Thus I hope it will resolve your issue then. Please kindly check.

Thank you

Nov 6, 2025 at 4:06 am in reply to: Amazon S3 Not showing #209491

Nayeem Riddhi
Moderator

If your issue remaining only with Cron job, you can follow this doc for setting Cron, https://www.wpdownloadmanager.com/mastering-cron-jobs-a-comprehensive-guide-to-creating-cron-jobs-with-cpanel-and-plesk-parallel/, if your hosting doesn’t included here, you may please consult with your hosting support for running cron job with your hosting. Please kindly check.

Thank you

Nov 6, 2025 at 3:54 am in reply to: “Generate Download URL” icon in “all packages” screen missing #209488

Nayeem Riddhi
Moderator

Does the issue appearing in your administrator role too or it is appearing with only editor role? Please kindly let me know. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Nov 5, 2025 at 9:03 am in reply to: “Generate Download URL” icon in “all packages” screen missing #209483

Nayeem Riddhi
Moderator

Can you please kindly reactivate your login credentials again? Please kindly check.

Thank you

Nov 5, 2025 at 5:46 am in reply to: “Generate Download URL” icon in “all packages” screen missing #209479

Nayeem Riddhi
Moderator

Please confirm this icon feature is not visible to your editor role as I image attached,

https://i.ibb.co.com/zHXyCXgG/screenshot-252.png

Please kindly check and let me know.

Thank you and regards

Nov 5, 2025 at 4:43 am in reply to: Amazon S3 Not showing #209475

Nayeem Riddhi
Moderator

Can you please share any public URL where you are talking service for your hosting? Please kindly check and let me know.

Thank you and regards

Nov 5, 2025 at 4:35 am in reply to: “Generate Download URL” icon in “all packages” screen missing #209474

Nayeem Riddhi
Moderator

Have you replied anything here with any information or asked for getting help? Please kindly check and let me know.

Thank you and regards

Nov 5, 2025 at 4:33 am in reply to: “Failed to move file in upload dir “.UPLOAD_DIR.” Please check dir permission #209473

Nayeem Riddhi
Moderator

Glad to hear this. Please kindly check and let me know if you have any more queries.

Thank you and regards

Nov 5, 2025 at 4:30 am in reply to: We want to know if this service in use for our web #209472

Nayeem Riddhi
Moderator

Hello Nissim Menashe,

Hope you are well. For cancelling auto-renew please kindly check the doc here, https://www.wpdownloadmanager.com/doc/how-do-i-turn-off-auto-renew-for-my-wpdm-pro-subscription/. Please kindly check and let me know if you have any more queries.

Thank you and regards

Nov 4, 2025 at 4:34 am in reply to: “Failed to move file in upload dir “.UPLOAD_DIR.” Please check dir permission #209463

Nayeem Riddhi
Moderator

I am seeing an issue , you have not download-manager-files folder in uploads folder. Also I can’t able to create download-manager-files folder in wp-content/uploads directory from Asset Manager. Can you please kindly create it from your FTP access? Please kindly check.

Thank you

Nov 4, 2025 at 4:19 am in reply to: “Failed to move file in upload dir “.UPLOAD_DIR.” Please check dir permission #209461

Nayeem Riddhi
Moderator

The network response giving same message as Failed to move file in upload dir <strong>".UPLOAD_DIR."</strong>. Please check dir permission or contact server support.. Can you please kindly contact your hosting service provider support too for your issue. Please kindly check and let me know.

Thank you and regards

Nov 4, 2025 at 3:58 am in reply to: “Failed to move file in upload dir “.UPLOAD_DIR.” Please check dir permission #209459

Nayeem Riddhi
Moderator

If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Nov 4, 2025 at 3:52 am in reply to: “Failed to move file in upload dir “.UPLOAD_DIR.” Please check dir permission #209457

Nayeem Riddhi
Moderator

There should be a success message response or error message response while uploading file. Please kindly check and share with me.

Thank you.

Nov 4, 2025 at 3:05 am in reply to: “Failed to move file in upload dir “.UPLOAD_DIR.” Please check dir permission #209455

Nayeem Riddhi
Moderator

Can you please check Network response while uploading file? It will give the error or information that causing trouble in uploading file,

Steps to check browser network responses:
Open Developer Tools:
Right-click anywhere on the webpage and select "Inspect" or "Inspect Element."
Alternatively, use keyboard shortcuts: Ctrl + Shift + I (Windows/Linux) or Cmd + Option + I (Mac).
Navigate to the Network Tab:
Within the Developer Tools panel, click on the "Network" tab.
Initiate Network Activity:
If the Network tab is empty, refresh the page or perform an action that triggers network requests (e.g., clicking a button that makes an API call). The Network tab will then start logging all network activity.

Please kindly check.

Thank you

Nov 2, 2025 at 1:32 am in reply to: Uncaught TypeError: window.Vue.use is not a function #209404

Nayeem Riddhi
Moderator

Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Nov 2, 2025 at 1:07 am in reply to: “Failed to move file in upload dir “.UPLOAD_DIR.” Please check dir permission #209403

Nayeem Riddhi
Moderator

Hello dshank,

Hope you are well. And sorry for the inconvenience. Please allow read and write permission for your uploading directory, thus i hope it will resolve your issue. please kindly check.

Thank you

Viewing 25 posts - 51 through 75 (of 19,929 total)
1 2 3 4 … 796 797 798