Forum Replies Created
Hello Nadine Ahrens,
Hope you are well. If you want REST API that allows an HTTP client to create, read, update, and delete WordPress Download Manager data, you can check this add-on,
please check and let me know if you have more queries.
Thank you and regards
I didn’t adjust anything. It is working normally as it was. However, glad to hear that it is working properly now. please check and let me know
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you and regards
Hello Scott,
Hope you are well. If you are using the pdf viewer add-on, you will able to add a pdf view button automatically if you want, https://try.wpdownloadmanager.com/download/pdf-viewer/. And for your modal video, here we don’t provide elaborate code solutions. You can also knock here with your requirements, https://www.wpdownloadmanager.com/download/custom-upgrade-service/. I hope you have understood. please check and let me know
Thank you and regards
Hello Justin,
I have checked your issue. For embedding the Presto Audio issue, I think the issue appears specifically from Presto Audio because other plugin blocks are working properly in the package block editor. please check.
And for the audio player issue, I have adjusted some CSS as below from the Appearance > Customize > Additional CSS section
.w3eden .wpdm-filelist-area .wpdm-btn-play { display:none; }
please check and let me know
Thank you and regards
Hello Erik Anderson,
I have checked your issue. It is working as expected as I image attached,
please check and let me know
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Hello Robert Issendorff,
Hope you are well. For updating the WPDM PRO plugin, Please simply click the Save Settings again for the license key option from Downloads > Settings > License, and then please update the plugin from the wp-admin > plugins panel.
For saving settings again for the license key option from Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated, hope that, it will solve your issue.
If still, the problem exists then you can also manually update the plugin
Thank you and regards
Hello Erik Anderson,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Sorry for the inconvenience. I have forwarded your issue to our team authority again. thanks for your appreciation.
Thank you again and regards
The appearance coming like this as I image attached,
Do you want small-size font package title? please check and let me know
Thank you and regards
Hello Justin,
Hope you are well. From the package page, the other plugin’s shortcode should work fine. To hide the play button, please share the related URL, if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Access Control is working properly as expected. please let me know how can I help you more. please check and let me know
Thank you and regards
Yes for the form lock add-on, It will appear for the lock option for the packages that form made by you. And for email lock, if you are trying to add some extra fields, you can check this add-on, https://www.wpdownloadmanager.com/download/advanced-custom-fields/. please check and let me know.
Thank you and regards
The title may relate to your active theme single.php file. You may copy your theme single.php file and make a file from that to the single-wpdmpro.php file. And make adjustments, where necessary. please check and let me know
Thank you and regards
Hello Daniel D.,
Hope you are well. And sorry for the inconvenience. please share the related URL with which words are not translating. if possible, please, give your temporary wp-admin login details in a private reply to check the issue. please check and let me know
Thank you and regards
Hello Daniel D.,
Hope you are well. And sorry for the inconvenience. please share the related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue. please check and let me know
Thank you and regards
Hello Justin Black,
Hope you are well. Thanks for writing to us. If you are facing an issue with public visitors seeing the package download page without the download link for restricted packages and if you are trying to protect all contents for the package you can check this option from When user is not allowed to download > Hide Everything option as I image attached,
If you are facing still issues with protecting content please share the related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue. please check and let me know
Thank you and regards
Please let me know if you have any queries more.
Thank you again and regards
I think Phlox pro theme scripts conflict with WPDM locked packages features, You can also contact their support. please check and let me know
Thank you and regards
Hello jpujolcat,
Hope you are well. I have checked your issue. The lock popup modal is not working as expected from your site. I think it may be a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking. please check and let me know
Thank you and regards
You have options for Reset limit for everyone and also Limit for a specific user as I image attached,
please check the settings, and clear your browser cache. It should work as expected. please check and let me know
Thank you and regards