Forum Replies Created
Please also keep the 0 or 1, Disable or Enable option for your CSV file like the sample.csv file as I image attached,
I hope it will work fine then for you too. please check and let me know
Thank you and regards
You are welcome too.
Thank you again and regards
I have checked your issue. please use the latest version of your browser. The issue was creating by your cache plugin WP Rocket. Deactivating the plugin it works as expected. Please exclude download pages from the cache plugin or you can also contact cache plugin support. please check and let me know
Thank you and regards
Hello Olivier FREDON,
Hope you are well. Sorry for the inconvenience and thanks for writing to us. please share the related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Hello Shreek Raivadera,
Hope you are well. And thanks for writing to us. To work properly, please follow the instructions from here,
You can also edit this sample CSV file here, https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv it will work properly for you. please check and let me know
Thank you and regards
Hello welswebmaster,
Hope you are well. And thanks for writing to us. if possible, please, give your temporary wp-admin login details in a private reply to check or adjusting the issues.
Thank you and regards
Please avoid space for closing brackets both [/wpmembership] or [/wppm_access]. Thus, I hope it will work fine for you. please check and let me know if you have any queries.
Thank you and regards
Glad to hear that, your problem has been resolved. However, please let me know, if you have any queries more.
Thank you and regards
Thank you. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Yes, sure. please check any extended functions if have in those cloud storage add-ons. please check and let me know if you have any queries.
Thank you and regards
Yes, you can use. However, we have also the social login section. please check Downloads > Settings > Social Settings, please check and let me know
Thank you and regards
Please try now. It may cause for your site cache. I hope it will work for you in the incognito mode now. please check and let me know
Thank you and regards
Hello welswebmaster,
The WP Pro membership plugin’s latest version is now 3.7.4. You are using the latest version now. And for
[wppm_access plans="Free plan, Plan Test"] your restricted content [ /wppm_access]
or
[wpmembership plans="Free plan, Plan Test"] your restricted content [ /wpmembership]
please use in the plans parameter the plans name not the id. I hope you have understood now. please check and let me know
Thank you and regards
Hello,
For [wpmembership]....[ /wpmembership] shortcode issue, we have fixed the issue. Please update your pro membership plugin to the latest version. please keep the shortcode format or parameters like the below,
[wppm_access plans="Free plan, Plan Test"] your restricted content [ /wppm_access]
or
[wpmembership plans="Free plan, Plan Test"] your restricted content [ /wpmembership]
And for redirecting to registration page for this, https://welstestdev.wpenginepowered.com/membership-levels/. please check now without login for this page. It is showing a registration form before purchasing the membership plan.
please check and let me know if you have any queries.
Thank you and regards
You are welcome. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you and regards
Hello abbottaerospace,
Hope you are well. The download stats are stored in the wp_ahm_download_stats table(the prefix wp_ may vary based on WP installation settings ). please check and let me know, if you have any queries.
Thank you and regards
Please let me know or elaborate if you are still facing any issues.
Thank you again and regards
Sorry for the inconvenience. Our developers should look up the issue and implement thereby. Thanks for your appreciation.
Thank you again and regards
While browsing this without login in incognito mode it shows the login required message as I image attached, https://welstestdev.wpenginepowered.com/membership-levels/
please check and let me know
Thank you and regards
Hello Laura Miner,
We have also a feature for deleting all Stats from Downloads > Settings > Privacy > Cache & Stats > Delete All Stats Data. But for subscribers deleting, you may keep a feature request here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/, thus, our developer will implement it in the next updates. I hope you have understood. please check and let me know
Thank you and regards
Hello welswebmaster,
For #1, This documentation is deprecated now, https://www.wpdownloadmanager.com/doc/admin-settings/email-options/ The Email Options have been moved to the Downloads > Templates > Email Templates section.
And for #2, For redirecting to the cart page, it is a feature that users will able to subscribe to the related plans or purchase the plan. I hope you understand now.
Please check and let me know, if you have any queries.
Thank you and regards
You are welcome. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Sorry for the delay. I have brought information from our team that, After updating the currency, please update your plans too. Go to the edit plan window and hit the update button. Then it will work fine for you. please check and let me know
Thank you again and regards
Sorry for your inconvenience. I have tried simplifying the implementation above. you can also read it again. However, as per your request, individually our plugin is working properly and functional, but you want a third-party integration. As our plugin working as expected individually we can’t move forward to refund. I hope you have understood.
Thank you again and regards