Forum Replies Created
For email verification code, you can check our this add-on, https://www.wpdownloadmanager.com/download/wordpress-two-factor-authentication/. And for social/Google login, you can check the settings from Downloads > Settings > Social Settings. Please kindly check and let me know.
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I have checked both documents you have shared, the File Not Available message is showing because the file does not exist in Amazon bucket. I have checked here too, https://www.greatchatwellacademy.com/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-aws. Please kindly check and let me know.
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Hello Chelsea Profit,
Hope you are well. For more clearer can you please let me know are you talking about membership plan sign up process? Please kindly check and let me know.
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For user login restriction you can’t directly use URL like this, it will be better if you use shortcode for the file/package. Please kindly check and let me know.
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Hello Allen Musadziruma,
Hope you are well. You can attach PDF and use the page template Single Column with Doc Preview as I image attached,
And more better and extend, you can use PDF viewer add-on, https://www.wpdownloadmanager.com/download/wordpress-pdf-viewer/
Please kindly check and let me know.
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Hello Mando Samy,
Hope you are well. Are you searching the master download URL? Please kindly click the icon as I image attached from your admin panel,
Please kindly check and let me know.
Thank you and kind regards
For #10, We are checking the issue. I have already forwarded it to our related team authority.
For updating the WPDM PRO plugin, please simply click the Save Settings again for the license key option from Downloads > Settings > License, and then please update the plugin from the wp-admin > plugins panel.
For saving settings again for the license key option from Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated,
For updating WPDM add-ons, please download your plugin from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases,
And update manually from the wp-admin dashboard Plugins > Add New option. I hope, thus it will resolve your issue. For the Download > Settings > Updates option will may not work properly for some server settings. please check and let me know, if you have any queries.
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Are you talking about add-on plugin? Please kindly check and let me know.
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Please kindly check now, I have adjusted WPDM settings, Now it is working properly as expected here,
Please kindly check and let me know.
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Please, kindly give your temporary staging site wp-admin login details in a private reply to check the issue.
Thank you and regards
The normal select file and attach option is also not working. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking.Please kindly check and let me know.
Thank you and kind regards
Hello Matteo,
Hope you are well. Please kindly share the related URL for checking the issue.
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Hello Pete Amer,
Hope you are well. And sorry for the inconvenience. Can you please share the related URL where the issue is appearing? if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Maybe something happened with your credentials , please check if any section is closed as accordion. Please kindly check.
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Please use this filter in your theme functions.php file,
add_filter( 'wpdm_get_files', function( $files, $ID ) {
uasort( $files, function( $a, $b ) {
return strcasecmp( basename( $a ), basename( $b ) ); // Sort by title
});
return $files;
}, 10, 2 );I hope it should work properly for you now. Please kindly check and let me know.
Thank you and kind regards
Hello Glen
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
For #1, We have fixed the issue, update has been released for the add-on.
For #8, I have added the below CSS from Customizer > Additional CSS
body.sticky-menu{
position: unset !important;
}
@media (min-width: 1000px) {
body.sticky-menu{
position: unset !important;
}
}now it is working as expected.
Please kindly check and let me know.
Thank you and kind regards
Hello Tom Fluegge,
Hope you are well. Do you want to save File title of attached files as I image attached,
Please kindly check and let me know.
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Sorry for the inconvenience. Does the renewed product is not available on your account page? Please kindly check and let me know.
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Please kindly check the screen options if the required fields are checked or not as I image attached,
Please kindly check and let me know.
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Can you please let me know which option is disappeared, the options are available as the image attached,
Please kindly check and let me know.
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Please kindly check the process first and also share the site login URL.
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Hello Eid Attia,
Hope you are well. And sorry for the inconvenience. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Please kindly check and let me know.
Thank you and kind regards
For #1, We are checking, I am going forward it to our related team authority.
For #4, You may have to take a custom upgrade service from here for this issue, https://www.wpdownloadmanager.com/download/custom-upgrade-service/
For #8, It is related to Attire theme. We are checking, I am going forward it to our related team authority.
For #9, I am checking for your requirements and forwarding it to our authority.
For #10, Please kindly set the instruction as I image attached from this page here, https://cheapwpstore.com/wp-admin/index.php ,
Thus, I can check the error.
Please kindly check and let me know.
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You should send an order note from your order details page or talk in live chat earlier for canceling renewal. Please kindly check and let me know.
Thank you and kind regards