Forum Replies Created
If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Hello carlos adrian gaetani,
Hope you are well. And sorry for the inconvenience. Can you please delete the plugin from plugin list from WP Admin > Plugins. And again install the latest version, copy the license key and use it, I hope then it will work properly for you. I think it is a cache issue from your site. Please kindly check.
Thank you
Hello Patrick,
Hope you are well. And sorry for the inconvenience. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
You can use support@wpdownloadmanager.com. Please kindly check.
Thank you
Hello Chelsea Sandberg,
Hope you are well. If I get the issue properly all the downloads are working properly with extra slash, but the new download packages missing extra slash so the downloads failing for them. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
For the issue, please kindly update version to 7.5.3. I hope your issue will be fixed then. Please kindly check.
Thank you
For the issues, please update the version to 3.3.65. I hope your issue will be fixed now. Please kindly check.
Thank you
Yes, it does with that too. As you said about directory add-on, so I have suggested that. However, please kindly check and let me know, if you have any queries more.
Thank you
I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Somehow my latest reply has been removed. However, Can you please let me know have you modified the core files of plugin, the appearance of same elementor element here, https://pro.wpdm.online/package-filter/ is diffrent from yours. I can’t able to delete and again install the plugins. Can you please try that and let me know?
Thank you
Hello Kim Adamof,
Hope you are well. Please kindly check all the shortcodes and demos here, https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/, then choose one shortcode. After choosing, please check if the shortcode has a template parameter. You have to make the template; it is a link template. Please browse Downloads > Templates > Link Templates, create a link template with the template tags here https://www.wpdownloadmanager.com/doc/template-tags/ according to your requirements. And use that template ID on the shortcode. Please kindly check if it helps you.
Thank you
For [changelog] and [wpdm_changelog] issue, I have already forwarded to our related team authority. Please kindly have patience for the update.
Thank you
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.
Thank you again and regards
I shall try to check your issue tomorrow, if I feel better. Today I am feeling sick. Thanks for your appreciation.
Thank you
Those shortcodes I hope they will properly from your site.
– wpdm_tree
– wpdm_all_packages
Please kindly check and let me know if you have any queries more.
Thank you
Please kindly check now, https://literacylearn.com/download/wpdm-test/, I have adjusted, also kept overwritten file in your active theme, download-manager folder. Please kindly check.
Thank you
Is there any page or post like this, https://fistf.com/fistf-event-results-file/? I have checked both pages and posts. Please kindly check.
Thank you
Please kindly share the related URLs. Also kindly reactivate your login credentials again for checking. Please kindly check.
Thank you
It can have cache issue too. However, I have checked separate files/packages from your site, I hope everything is working properly now. Please kindly check.
Thank you
And for changelog template tag, we are also checking this issue, I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
It should work in page or post, it is coming here, https://fistf.com/wpdm-test/, but appearance is not ok, for appearance issue we are checking the issue, I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Does the issue still exist in the latest Pro version. Please kindly let us know.
Thank you
Hello Roger Sturmy,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
I have information from our team that, maybe the database schema has not upgraded properly. Please kindly deactivate and reactivate download manager plugin. If the plugin is not up to date, please kindly download the plugin again from your account and update the plugin. Please kindly check.
Thank you
Assigning different template is working properly here, https://staging.thepossiblecanine.com/download/wpdm-test/
You have to change page template by editing any file and from metabox, Package Settings > Templates > Page Template, please kindly check.
Thank you