Nayeem Riddhi

Hello Craig B,

Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

Hello Vicky Perry,

Hope you are well. Yes, [wpdm_categories] shortcode only work with Download Manager Pro version. Please kindly check and let me know if you have any queries more.

Thank you and regards

Sorry for the inconvenience. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Hello Tracy Reinhard,

Hope you are well. And sorry for the inconvenience. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

If you have purchased any special pack, that could add both plugins, but if you are purchasing them individually, you need to pay separately. Please kindly check.

Thank you

If possible, please, give your temporary wp-admin login details in a private reply for adjusting the issue.

Thank you and regards

I have information from our team that, for better performance, all packages are loaded first, and access restrictions are applied afterward. This approach reduces database pressure and ensures faster page loading.

If you want to like the package count and pagination to reflect only the packages accessible to each user, this would require customization. You can also knock here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/

Please kindly check.

Thank you

Have you not purchased the add-on yet? Please kindly check if it has been purchased and download it from https://www.wpdownloadmanager.com/user-dashboard/ so you can use the latest features and shortcodes.

Thank you.

Hello Greg,

Hope you are well. And sorry for the inconveneince. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Have you fixed that incrementing per page download packages now? Please let me know.

Thank you

For now, if you can continue, you can use the standard editor only for login page. Please check.

Thank you and regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.

Thank you again and regards

Hello David Meeke,

Hope you are well. Thanks for writing to us. There is basically no restriction on file size; however, for setup, requirements, and performance optimization, you can check these articles:

Requirements & Compatibility

Performance Optimization

Please kindly check and let me know if you have any more queries.

Thank you and regards

The CSS I have given you doesn’t present what you gave here. Please kindly check.

Thank you

Okay, sure

Thank you

Please kindly let me know if you have any queries more.

Thank you

Sorry for the inconveneince. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Please update to the latest version after fix. The fix for the issue may be included in the next update. Please kindly check if you have any queries more.

Thank you

Can you please let me know how much Guest users found thus I can forward this issue to our developer team. Please kindly check.

Thank you

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance

Thank you again and regards

Have you added code similar like this anywhere,

.wpdm-downloads, .wpdm-packages, .w3eden .row

 {
    display: flex;
    flex-wrap: wrap;
    align-items: stretch;
}

in your theme, editor, customizer or in the builder? This causing the issue for pagination style after first page. Please kindly check and let me know.

Thank you and regards

Does this happen frequently? I have checked approximately all stats that have user names and information. Please kindly let me know.

Thank you

I have checked that you have assigned categories too for the packages, it can happen with categories too. For categories hierarchy works like this,

Package Access = Package Access + All Category Access = All Visitors + Author = All Visitors

and Package Access = Package Access empty + Category Access(Author) = Author

or Package Access = Package Access(Author) + Category Access(Author) = Author

More details can be found in the below link,

https://www.wpdownloadmanager.com/doc/add-new-package/package-settings/allow-access-access-control-option/

Please kindly check and let me know.

Next version hoping fix will come for the issue and also local storage reset feature in the next update version. And the fix has come with wpdm-file-cart add-on. Please kindly check.

Thank you

I have information from our team that, you can disable the admin account login credentials now. Please kindly check.

Thank you