Nayeem Riddhi

When browsing this page, https://www.collistar.nl, giving

Internal Server Error
No navigable stores found - please check data in stores_list_host -

Please kindly check.

Thank you

I shall try to update you ASAP when I get any information.

Thank you

Hello Marcel Gremmé,

Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…

Thank you again and regards

Please kindly check now, https://www.mebders.tr/dropzone/, I have added the below CSS on Customizer > Additional CSS section

@media (min-width: 768px) {
	#dz-page-drop-target .col-md-4 {
		width:100% !important;
        max-width:100%;
		margin-top:40px;
	}
}

Please kindly check.

Thank you

Okay, the first shortcode is [wpdm_packages]. I have checked the issue, and I am going to forward it to our related team for a detailed check. Please kindly check and let me know if you have any further queries.

Thank you and regards.

Hello,

Are you talking about only this shortcode, [wpdm_packages]? Please kindly check and let me know.

Thank you

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…

Thank you again and regards

Has the problem been resolved on your site? Please kindly let us know

Thank you

Please kindly share the password too. You can check the checkbox for private reply, thus it will become a private reply. Please kindly check.

Thank you

Hello x472134,

Hope you are well. Can you please share the URL how it is looking from your site? if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue? Please kindly check.

Thank you

There is also a setting for Download Manager, you can check the settings from Downloads > Settings > Privacy section. Please kindly check.

Thank you

It is not related download manager plugins files, please backup this folder for safety purpose, and then delete this folder files, if your issue get resolve or not, please kindly let me know.

Thank you and regards

Hello x472134,

Hope you are well. Can you please confirm which directory files you want to delete? please kindly check and let me know.

Thank you

Please clear your site cache, after css add, the appearance has come like this as the image attached from your site,

And box.com image attach, the remote files may not work properly for all function, because they are remotely called, for working all functions, you may upload directly by attaching the images. Please kindly check.

Thank you and regards

Hello Jerry Agbayani,

Hope you are well. Is this account related to the renewal? And the mail you received for successful renewal is probably for your WPDM account, through which you already purchased the product. Please kindly check and let me know.

Thank you and regards.

If you want category filter you can use category_filter="true" in your shortcode. For this [wpdm_all_packages] shortcode, the link filter by paramreter is not available with the latest version, for category hierarchy, you can check and use this add-on, https://www.wpdownloadmanager.com/download/wpdm-directory-add-on. Please kindly check.

Thank you and regards

Hello Lee Vann,

Hope you are well. Are you trying to Bulk Import via WP Admin > Downloads > Import & Export section? Please kindly let me know. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

For #1, I have added some CSS in the customizer section Additional CSS section, please kindly check now, https://mini-market.uk/downloads/free-stock-photos/

And for #3, I have checked video that, the media library option bringing image on gallery view, can you please elaborate more on this requirement? Please kindly check.

Thank you

I have checked your video. But can’t getting what have to do. Can you please elaborate with text information for issue #1 and #3 ? Please kindly check.

Thank you

For #1 and #3, Can you please elaborate your requirements thus I can adjust on your site. Please kindly check and let me know.

Thank you and regards

For #1, You have to adjust css or editor alignment or preview for adjusting the image alignment, it doesn’t related to WPDM.

For #2, Please kindly check Downloads > Settings > General > File Browser Root, if it is okay or not.

For #3, Please kindly share the related URLs and requirements, also active your login credentials for checking/adjusting the issue from your site.

Please kindly check.

Thank you and regards

Hello Regular Baptist Press,

Hope you are well. And sorry for the inconvenience. Can you please let me know which shortcode you are using, or how you are targeting this page to show category-wise downloads? Please check and let me know.

Thank you and regards.

I have updated your concern to our team. Please kindly check and let me know if you have any queries more.

Thank you and regards

Hello Frank Petersen,

Hope you are well. Yes, the Download Manager plugin has good bot prevention options built-in. You can enable reCAPTCHA verification on your downloads (just edit your package and check “Enable Captcha Lock” after setting up your Google reCAPTCHA keys in Settings), and there’s also an IP Blocking feature under Downloads > Settings > General > Verification Settings where you can blacklist problematic IP addresses or ranges. For US-only access, unfortunately the plugin doesn’t have native country blocking – you’d need to handle that at the server/CDN level (like through Cloudflare) or use a separate geo-blocking plugin, since WPDM can block individual IPs but not by country. I’d also recommend checking your Download Logs first to see where the traffic is actually coming from – that’ll tell you if it’s bots or legitimate international users. Please kindly check.

Thank you