Forum Replies Created
Can you please share the details of issue in English thus we can also check from the latest version. Please kindly check.
Thank you
The link you have shared it is saying, it has been fixed in 7.6.4. Wordfence showing the pro vulnerability message in the free versions Which is already patched. Please kindly check now.
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I have updated the information to our team. Please kindly let me know if you have any more queries. Thank you and regards.
Hello Matt Burr,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
According to Wordfence there is no active vulnerability in download manager right now, https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/download-manager. Please kindly check here.
Thank you
Please update your plugins to the latest version by manually for now. I hope it will not break anything, and next time you can update the plugin easily with your active license. Please kindly check.
Thank you
I have information from our team that, all the vulnerabilities have been patched. According to Wordfence there is no active vulnerability in download manager https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/download-manager. Please kindly check.
Thank you
Sorry for the inconveneince. We are checking the issue. I have already forwarded the mail issue to our related team authority regarding it. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Hello Hans Mueller, Is your issue the same as Max Belloni’s? Please check and let me know.
Thank you and regards.
Please kindly share the english message of the report, thus I can forward.
Thank you aagain.
The language is not english for understanding or sharing. Please kindly check.
Thank you
Can you share the report or the texts? The image link is broken.
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Hello Hans Mueller,
Hope you are well. Can you please kindly share the issue related link or details of the issue thus I can forward it to our team? Please kindly check.
Thank you
For issue 1, can you please tell me from which menu it is happening, is it from WP Admin > Plugins menu? Please kindly let me know.
And for Premium Packages – Sell Digital Products Securely add-on, you are using a very old version. The latest version is 7.3.3. Please kindly check and let me know.
Thank you and regards
Hello Akira Matsuura,
Hope you are well. Sorry for the inconveneince. We are checking the issue. I have already forwarded the mail issue to our related team authority regarding it. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Hello Paul Phillips,
Hope you are well. And sorry for the inconvenience. Please kindly check this article for your issue,
Please kindly check.
Thank you
Hello Laura Miner,
Hope you are well. And sorry for the inconvenience. Can you please let me know from which menu you are trying this and also what errors are coming? Please kindly check and let me know.
Thank you and regards
Can you please kindly share the related URLs for checking the issue from your site. And also if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Sorry for the inconvenience. We are checking the issue. I have already forwarded the issue to our relevant team. Please check and let me know if you have any more queries.
Thank you and kind regards.
If the download remained number is one and you refresh the page, if it is unique, you should see “Download limit exceeded” message. Please kindly let me know.
Thank you
Hello again,
Are you facing issue with only alert notification? If possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Sorry for the inconvenience. It is working properly in our testing site. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. If you permit me I can also test. Please kindly check and let me know.
Thank you and kind regards
I can’t able to see the Download button, also can’t able to browse package page. Please kindly let me know.
Thank you
Hello Ana Figueiredo,
Hope you are well. And sorry for the inconvenience. We are checking the issue. I have already forwarded the issue to our relevant team. Please check and let me know if you have any more queries.
Thank you and kind regards.
Hello Stefan,
Hope you are well. Sorry for the inconvenience. Thank you for reaching out and providing details about the issues you’re experiencing with WordPress Download Manager on your SiteGround hosting. I understand your concern regarding the unrealistic download numbers and the significant impact on your CPU seconds, especially with the long connection times for large ZIP files.
The massive download counts and high server load are indeed problematic and can stem from a few common causes:
1.Bot Activity or Scrapers: Automated scripts and bots often crawl websites, hitting download links repeatedly. Each request, even partial ones, can increment the download counter and contribute to server load.
2.Hotlinking: If other websites are directly linking to your wpdmdl URLs or your actual file paths, these downloads will use your server’s resources without visitors ever reaching your site.
Here’s how you can approach diagnosing and mitigating these issues:
Immediate Troubleshooting and Mitigation:
Review Server Access Logs: Beyond just the wpdmdl requests, thoroughly examine your SiteGround Apache access logs for patterns. Look for specific IP addresses or user agents that are making an unusually high number of requests to your download URLs. This can help identify bots.
Implement Hotlinking Protection: SiteGround typically offers options to enable hotlinking protection via cPanel or their Site Tools interface. This can prevent external sites from directly linking to your files.
Check WPDM Settings: While the free version has limited advanced options, review all available settings in WordPress Download Manager related to download limits, security, and IP blocking to ensure they are configured optimally.
Temporary Download Limit Testing: For a specific problematic package, you could temporarily set a very low “Downloads per IP” limit (e.g., 1 per 24 hours) under the package settings to see if it reduces the spikes from single sources, it is available in the Pro version.
Bot Protection and Download Security: You can use reCAPTCHA integration for downloads, add other lock options for bot protection, or switch to the Pro version for more lock options
Please check and let me know if these help you.
Thank you and regards.