Forum Replies Created
When you are uploading zip file of WPDM plugin through plugins menu what error message you are getting? Please kindly let me know.
Thank you
I have checked your issue. The issue may be happening with your WP Engine settings. It also causes issue when changing the lock option for file/package until not clearing the cache from WP engine settings. Please kindly knock your server support for the issue. Please kindly check.
Thank you
The feature is working properly on our testing site with the same version you are using. I have also checked different ways if any settings, cache issue from your site. I think it may have a conflict between your plugins or theme. Am I able to disable one by one other plugins for testing if there any conflicts. I can also switch theme to another for checking. Please kindly check.
Thank you and regards
Please kindly share your license and order Id details in a private reply.
Thank you
Hello Joe Rider,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Hello Priscilla Chomko
Hope you are well. Please kindly check this article for your issue,
Please kindly check.
Thank you
Hello victor torres,
Hope you are well. And sorry for the inconvenience. Please kindly check this article for your issue, https://www.wpdownloadmanager.com/doc/getting-upload_max_filesize-directive-in-php-ini-error-when-uploading-download-manager-pro-what-should-i-do/
Please kindly check.
Thank you
The issue is not happening from our other users, we don’t getting any message. However, I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking.Please kindly check and let me know.
Thank you and kind regards
Hello earl romaguera,
Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
It is working properly from our testing site, https://pro.wpdm.online/package/pptx-file-preview/, can i enable/disable your plugins for testing also can switch theme? Please kindly let me know.
Thank you
Are you talking about xls type file like sample.xls? Please kindly check and let me know.
Thank you and regards
Hello Duda,
Please kindly check this article for your issue,
Please kindly check.
Thank you
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.
Thank you again and regards
I have updated information from our team that, Please apply the license again, It should work now for you. Please kindly check.
Thank you
I have information from our team that, The issue has been fixed, please kindly update the download manager plugin to the latest.
Thank you
Thank you for your appreciated patience. I have again forwarded the issue to the relevant team. Please check and let me know if you have any more queries.
Thank you and kind regards.
We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Can you check the network response while saving license. How to check network response, you can check this article detail, https://developer.chrome.com/docs/devtools/network. Please kindly check.
Thank you
I can check with our license if it is working properly from your site or not.
Thank you
Sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Hello Brooke Corcoran,
Hope you are well. please kindly check these two articles for your issue,
Please kindly check and let me know then if issue persists
Thank you and regards
Glad to hear that you have migrated succesfully to the new server. Please kindly let me know now, without the missing options everything is working properly or not. Some options can be removed by the update of versions. Please kindly let me know.
Thank you
Please follow both Server-to-Server Migration and Version Upgrades.
And yes, for license you can skip wp_ahm_licenses, Please kindly check.
Thank you
Hello Flavio Knopp,
Hope you are well. For migration one site to another or others, please kindly follow this doc, https://www.wpdownloadmanager.com/doc/troubleshooting-migration-guide/, please kindly check.
Thank you