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Nayeem Riddhi

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Feb 2, 2026 at 12:10 pm in reply to: critical php error in MediaProtection.php #211298

Nayeem Riddhi
Moderator

Hello Edwin Lee,

Hope you are well. Thanks for writing to us. Can you please kindly let me know if you are using Pro or Free version of WPDM? And which version of plugin you are using. Please kindly check and let me know.

Thank you and regards

Feb 1, 2026 at 2:41 am in reply to: The “Packages” Gutenberg block filter is not working with multiple tags #211241

Nayeem Riddhi
Moderator

We are checking the issue. Please kindly have some patience.

Thank you

Jan 31, 2026 at 12:25 pm in reply to: File Cart not showing properly #211239

Nayeem Riddhi
Moderator

We have fixed the issue. The update add-on is available now, https://www.wpdownloadmanager.com/download/wpdm-file-cart/. Please kindly check.

Thank you

Jan 31, 2026 at 5:56 am in reply to: The “Packages” Gutenberg block filter is not working with multiple tags #211237

Nayeem Riddhi
Moderator

Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team. Please check and let me know if you have any further queries.

Thank you and kind regards.

Jan 31, 2026 at 5:46 am in reply to: File Cart not showing properly #211236

Nayeem Riddhi
Moderator

If you keep Enable File Cart For other role, the sticky right file cart button will not show for administrator role. Please kindly check, also you can clear your site cache if it is not effecting from your site. Please kindly check again.

Thank you

Jan 31, 2026 at 5:18 am in reply to: The “Packages” Gutenberg block filter is not working with multiple tags #211233

Nayeem Riddhi
Moderator

Can you please elaborate more. Please kindly share the related URLs too.

Thank you

Jan 31, 2026 at 3:27 am in reply to: File Cart not showing properly #211231

Nayeem Riddhi
Moderator

Please kindly navigate Downloads > Settings > General > File Cart Settings section. I hope it will fulfill your all requirements, there you will get visibility option and also the shortcode option. For more details, you can check plugin main page too, https://www.wpdownloadmanager.com/download/wpdm-file-cart/. Please kindly check.

Thank you

Jan 31, 2026 at 3:15 am in reply to: File Cart not showing properly #211229

Nayeem Riddhi
Moderator

Hello HappyHelper,

Hope you are well. Thanks for writing to us. I have already forwarded your issue to our team. However, in the meantime, you can control the visibility of the side file cart from Downloads > Settings > General > File Cart Settings > Enable File Cart option. Please kindly check.

Thank you and regards.

Jan 31, 2026 at 2:48 am in reply to: Modified Templates and Files #211228

Nayeem Riddhi
Moderator

Glad to hear that. However, if you need further help with anything else, please don’t hesitate to open a new topic.

Thank you and regards

Jan 30, 2026 at 12:44 pm in reply to: Deprecated: Non-canonical cast (double) is deprecated, use the (float) #211223

Nayeem Riddhi
Moderator

Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Jan 29, 2026 at 2:39 pm in reply to: Deprecated: Non-canonical cast (double) is deprecated, use the (float) #211217

Nayeem Riddhi
Moderator

Hello Alfonz Ritzek,

Hope you are well. And sorry for the inconvenience. Can you please kindly let me know which version of WPDM you are using? Also please confirm if the error/warnings coming from the latest version of WPDM. Please kindly check.

Thank you

Jan 29, 2026 at 1:01 pm in reply to: Users logged in from Microsoft AD (LDAP) get “Your email address is blocked!” #211214

Nayeem Riddhi
Moderator

I have forwarded again the issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Jan 29, 2026 at 4:35 am in reply to: Google hasn’t verified this app #211201

Nayeem Riddhi
Moderator

Hello Jerome Coffey,

Can you please open a separate topic for your issue? Thus we can maintain the query. Please kindly check.

Thank you

Jan 29, 2026 at 2:55 am in reply to: erroneously billed #211199

Nayeem Riddhi
Moderator

It shouldn’t be happend. Please check if you are checking correct email which is your WPDM account attached. Other users also not reporting such issue. Please kindly check again.

Thank you

Jan 29, 2026 at 2:37 am in reply to: erroneously billed #211197

Nayeem Riddhi
Moderator

You should get the email before your charge. Please kindly check your all mails including spam folder. You also be mailed with the invoice. Please kindly check and share with us the order referrence or order id details. Please kindly check.

Thank you

Jan 29, 2026 at 2:34 am in reply to: Filter by Category #211196

Nayeem Riddhi
Moderator

Now the packages will be filtered via ajax call not need to submit then reload or with URL param, it will sync the packages via dropdown category choose. Please kindly check.

Thank you

Jan 28, 2026 at 2:07 pm in reply to: Multiple Videos Files Page Template #211181

Nayeem Riddhi
Moderator

Yes, you can do it here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/. Please kindly check and let me know, if you have any more queries.

Thank you and regards

Jan 28, 2026 at 11:08 am in reply to: Users logged in from Microsoft AD (LDAP) get “Your email address is blocked!” #211179

Nayeem Riddhi
Moderator

Hello Esteban Rubiales,

Hope you are well. And sorry for the inconveneince. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Jan 28, 2026 at 11:05 am in reply to: Multiple Videos Files Page Template #211178

Nayeem Riddhi
Moderator

I have information from our team that, It will require customization to display multiple video preview in download page(page template). Please kindly knock here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/, with your requirements. And regarding the documentation, The issue will be fixed the details there accordingly. Please kindly check.

Thank you

Jan 28, 2026 at 10:09 am in reply to: Remove or hide “grid view” #211176

Nayeem Riddhi
Moderator

Ok, you can share the screenshots with issue. And if your issue exact like others and you have information that the update will fix the issue, you can wait. Please kindly check.

Thank you

Jan 28, 2026 at 8:18 am in reply to: in my plugin section show renew order #211174

Nayeem Riddhi
Moderator

That’s great and glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.

Thank you again and regards

Jan 28, 2026 at 8:09 am in reply to: in my plugin section show renew order #211172

Nayeem Riddhi
Moderator

Hello Ishan Bhandari,

Hope you are well. If you have the active order, renewed earlier, please kindly put your license key from Downloads > Settings > License option and save the settings. For your licese key issue , you can check these articles too,

Where is my license key?

Getting “PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature” error when updating WPDM Pro. How do I fix this?

Please kindly check.

Thank you and reagards

Jan 27, 2026 at 4:05 pm in reply to: Multiple Videos Files Page Template #211160

Nayeem Riddhi
Moderator

Hello Courtney Huber,

Hope you are well. And sorry for the inconveneince. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Jan 27, 2026 at 2:06 pm in reply to: Invalid License Message #211153

Nayeem Riddhi
Moderator

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…

Thank you again and regards

Jan 27, 2026 at 2:00 pm in reply to: Invalid License Message #211151

Nayeem Riddhi
Moderator

Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Viewing 25 posts - 1 through 25 (of 20,158 total)
1 2 3 … 805 806 807