I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
The new interface like free is not added in Pro version. It may be added on the next versions. For checking changelog, please kindly check here, https://www.wpdownloadmanager.com/wordpress-download-manager-change-log/. Please kindly check and let me know if you have any more queries.
Thank you and regards
I have not information from our authority that which features will be added on next releases. However, you can keep a follow-up for the next updates. Please kindly check and let me know if you have any queries more.
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Hello Chelsea Profit,
Hope you are well. Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
I have forwarded your issue to our team authority.
Thank you and regards
If you opened topics for each issue for you requirements, you should get help or implementation hope for the next updates. You can knock there if those are not still fixed or implemented, you deserve the help for these. and for turn off auto renew, please kindly check this article details, https://www.wpdownloadmanager.com/doc/how-do-i-turn-off-auto-renew-for-my-wpdm-pro-subscription/. Please kindly check.
Thank you and regards
Hello HappyHelper,
Hope you are well. And sorry for the inconvenience. Can you please give the features what you are trying to use or want, thus I may can help you. Please kindly check.
Thank you and regards
Hello welswebmaster,
Hope you are well. Can you please elaborate more on your issue? Does the shortcode not working or template preview is not coming for the shortcode? Please kindly check.
Thank you
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.
Thank you again and regards
Hello Tracy Reinhard,
Hope you are well. For your issue we have fixed it and release an update today. Please kindly use the latest version from your account dashboard for Authorize Net Plugin. Please kindly check.
Thank you and regards
Our team developer has fixed the add-on on your site. Please kindly let us know if you have any issue or help regarding services with WPDM. Please kindly check and let us know.
Thank you and kind regards
If you are using WPDM shortcodes inside the packages content editor, You can not use any wpdm short-code inside package description now, as it may create infinite loop, so it has been disabled. Please kindly check and let me know if you have any queries more.
Thank you and regards
It can have a conflict between your plugins or theme for the latest version. You can disable one by one other plugins for testing if there any conflicts. You may also check by switching theme to another for checking. Please kindly check.
Thank you
Glad to hear this your issue has been resolved. Please never hesitate to open a new topic if you face any problem or issue related to WPDM.
Thank you and kind regards
Hello Jennifer Malone,
Hope you are well. Thanks for writing to us. You can not use any wpdm short-code inside package description, as it may create infinite loop, so it has been disabled. Please kindly check and let me know if you have any queries more.
Thank you and regards
Hello Publishing Future,
Hope you are well. The shortcode working properly in our testing site, https://wpdm.w3eden.com/shortcode-check-2/. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Hello toi quay,
Hope you are well. We don’t providing any translation plugin but providing services for your document, files download, uploading options, extended features with many add-ons free and PRO. Please kindly check the plugins and add-ons here, https://www.wpdownloadmanager.com/downloads/add-ons/. Feel free for asking about the features and scopes with the add-ons and plugins. Please kindly check.
Thank you
Hello ANGEL LOPEZ,
Hope you are well. Please use the latest version of Tinymce add-on from here, https://www.wpdownloadmanager.com/download/advanced-tinymce-button. I hope it will work for you. Please kindly check.
Thank you and regards
Glad to hear this your issue has been resolved. Please never hesitate to open a new topic if you face any problem or issue related to WPDM.
Thank you and kind regards
This maybe a mobile number. Please kindly share the order id details for which order you want cancel to recurring. You may find it from you mail or here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, Please kindly check.
Thank you and regards
You can cancel your subscription. Please kindly share your the order id details thus I can forward to our team authority. Please kindly check.
Thank you and regards
Hello Liam challenger,
Hope you are well. For cancelling subscription you can follow this article,
Please kindly check and let me know.
Thank you and regards
If you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you and regards
Is there any issue for accessing site from other countries or does the site slowed for loading? It taking much time for loading any page of your site. Please kindly check.
Thank you and regards
Hello Leo Wu,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards