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Nayeem Riddhi

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Aug 26, 2025 at 1:50 pm in reply to: Change username on account #208203

Nayeem Riddhi
Moderator

Can you provide screenshots here in private reply for checking the issue in detail? You can upload your screenshots here,

https://imgbb.com/

Please kindly check.

Thank you

Aug 26, 2025 at 1:19 pm in reply to: Change username on account #208201

Nayeem Riddhi
Moderator

Hello,

I can’t getting what you are talking about email in the username field. Username has it’s own field, it doesn’t keep email. Please kindly let me know.

Thank you

Aug 26, 2025 at 4:47 am in reply to: Category description is not showing #208196

Nayeem Riddhi
Moderator

We are checking the issue. I have already forwarded your issue to team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Aug 26, 2025 at 4:28 am in reply to: Change username on account #208195

Nayeem Riddhi
Moderator

Username can’t be changed. But you can change email address. Please kindly check.

Thank you and regards

Aug 25, 2025 at 3:09 pm in reply to: Change username on account #208190

Nayeem Riddhi
Moderator

Are you talking about Basic Profile section email address? Please kindly check and let me know.

Thank you and kind regards

Aug 25, 2025 at 2:33 pm in reply to: Change username on account #208188

Nayeem Riddhi
Moderator

Hello Courtney Huber,

Hope you are well. Please try from here,https://www.wpdownloadmanager.com/user-dashboard/?udb_page=edit-profile, You can update your profile info. from here. Please kindly check.

Thank you

Aug 24, 2025 at 6:54 am in reply to: Category description is not showing #208181

Nayeem Riddhi
Moderator

Do you want to show category description similar these category page, https://sh.neerajaneja.com/downloads/english-worksheets/? Please kindly check and let me know.

Thank you and regards

Aug 24, 2025 at 1:20 am in reply to: Category description is not showing #208173

Nayeem Riddhi
Moderator

Can you please share URL where the category description is not showing? And for another section do you want keep it below the related section? Please kindly check.

Thank you and regards

Aug 21, 2025 at 11:33 am in reply to: Category description is not showing #208161

Nayeem Riddhi
Moderator

Please download this single-wpdmpro.php file and replace it in your attire theme , let me know if it works for you.

https://we.tl/t-V93QE0Nbt8

please kindly check.

Thank you and regards

Aug 21, 2025 at 11:14 am in reply to: Missing a required plugin! Please install/activate WordPress Download Manager… #208160

Nayeem Riddhi
Moderator

Hello Thomas Harris,

Hope you are well. Please check WPDM – Premium Packages activate or not. For this plugin you maybe getting this message. This is also our plugin using for premium packages/files. Please kindly check.

Thank you

Aug 21, 2025 at 4:00 am in reply to: Category description is not showing #208154

Nayeem Riddhi
Moderator

Ok, which design you want for related Downloads, and for related downloads do you want to show same category downloads? Please kindly check and let me know.

Thank you and regards

Aug 21, 2025 at 2:02 am in reply to: Bulk update package access #208151

Nayeem Riddhi
Moderator

No, you may knock here for your custom work, https://www.wpdownloadmanager.com/download/custom-upgrade-service/. Please kindly check.

Thank you and regards

Aug 20, 2025 at 2:31 pm in reply to: Bulk update package access #208145

Nayeem Riddhi
Moderator

It may need custom code. However, here we generally do not provide custom code solutions without support. I hope you have understood. Please kindly check.

Thank you and regards

Aug 20, 2025 at 1:48 pm in reply to: Billing Issue #208143

Nayeem Riddhi
Moderator

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…

Thank you again and regards

Aug 20, 2025 at 5:22 am in reply to: Billing Issue #208137

Nayeem Riddhi
Moderator

Your Double payment has been refunded. Please kindly check now.

Thank you and kind regards

Aug 20, 2025 at 4:38 am in reply to: Category description is not showing #208136

Nayeem Riddhi
Moderator

It may also need to make a suitable design for your requirement. Please kindly knock here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/, with your details requirement. Please kindly check.

Thank you and regards

Aug 20, 2025 at 4:28 am in reply to: Filter by __wpdm_access #208135

Nayeem Riddhi
Moderator

If the roles or options not come automically with FacetWP, It may require to take customization work. You can also knock here with your details requirements, https://www.wpdownloadmanager.com/download/custom-upgrade-service/. Please kindly check.

Thank you and kind regards

Aug 20, 2025 at 3:39 am in reply to: Attach File – Media Library – Nothing #208133

Nayeem Riddhi
Moderator

Hello Derrick Jackson,

Hope you are well. I have checked that the topic has been marked as resolved. Has the problem been resolved on your site ? Please kindly check and let me know.

Thank you and kind regards

Aug 20, 2025 at 3:30 am in reply to: Bulk update package access #208132

Nayeem Riddhi
Moderator

Hello Johnny,

Hope you are well. For bulk apply to many packages, you can check this add-on,

WPDM Default Values

Please kindly check.

Thank you

Aug 19, 2025 at 10:20 am in reply to: Billing Issue #208127

Nayeem Riddhi
Moderator

Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Aug 19, 2025 at 8:29 am in reply to: Excel & Doc Previews Not Displaying #208125

Nayeem Riddhi
Moderator

Please kindly check this reference too, https://community.cloudflare.com/t/issue-with-office-web-viewer/142970

Aug 19, 2025 at 5:29 am in reply to: Category description is not showing #208124

Nayeem Riddhi
Moderator

It may need to customize the page template of packages. Please kindly check and let me know.

Thank you

Aug 19, 2025 at 5:28 am in reply to: Excel & Doc Previews Not Displaying #208123

Nayeem Riddhi
Moderator

I have back with information from our development team that, Any firewall rules, hotlink protection, or security layers could block or redirect traffic from view.officeapps.live.com when trying to fetch a file from your domain. It is working properly on our test site. Please kindly check.

Thank you

Aug 19, 2025 at 1:17 am in reply to: Billing Issue #208121

Nayeem Riddhi
Moderator

Hello Product Registration.

Hope you are well. And sorry for the inconvenience. Please kindly share the order id details, thus we can check the issue further. Please kindly check.

Thank you and regards

Aug 18, 2025 at 3:06 pm in reply to: Excel & Doc Previews Not Displaying #208119

Nayeem Riddhi
Moderator

Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Viewing 25 posts - 1 through 25 (of 19,524 total)
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