Forum Replies Created
Can you please kindly share the related URLs for checking the issue from your site. And also if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Sorry for the inconvenience. We are checking the issue. I have already forwarded the issue to our relevant team. Please check and let me know if you have any more queries.
Thank you and kind regards.
If the download remained number is one and you refresh the page, if it is unique, you should see “Download limit exceeded” message. Please kindly let me know.
Thank you
Hello again,
Are you facing issue with only alert notification? If possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Sorry for the inconvenience. It is working properly in our testing site. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. If you permit me I can also test. Please kindly check and let me know.
Thank you and kind regards
I can’t able to see the Download button, also can’t able to browse package page. Please kindly let me know.
Thank you
Hello Ana Figueiredo,
Hope you are well. And sorry for the inconvenience. We are checking the issue. I have already forwarded the issue to our relevant team. Please check and let me know if you have any more queries.
Thank you and kind regards.
Hello Stefan,
Hope you are well. Sorry for the inconvenience. Thank you for reaching out and providing details about the issues you’re experiencing with WordPress Download Manager on your SiteGround hosting. I understand your concern regarding the unrealistic download numbers and the significant impact on your CPU seconds, especially with the long connection times for large ZIP files.
The massive download counts and high server load are indeed problematic and can stem from a few common causes:
1.Bot Activity or Scrapers: Automated scripts and bots often crawl websites, hitting download links repeatedly. Each request, even partial ones, can increment the download counter and contribute to server load.
2.Hotlinking: If other websites are directly linking to your wpdmdl URLs or your actual file paths, these downloads will use your server’s resources without visitors ever reaching your site.
Here’s how you can approach diagnosing and mitigating these issues:
Immediate Troubleshooting and Mitigation:
Review Server Access Logs: Beyond just the wpdmdl requests, thoroughly examine your SiteGround Apache access logs for patterns. Look for specific IP addresses or user agents that are making an unusually high number of requests to your download URLs. This can help identify bots.
Implement Hotlinking Protection: SiteGround typically offers options to enable hotlinking protection via cPanel or their Site Tools interface. This can prevent external sites from directly linking to your files.
Check WPDM Settings: While the free version has limited advanced options, review all available settings in WordPress Download Manager related to download limits, security, and IP blocking to ensure they are configured optimally.
Temporary Download Limit Testing: For a specific problematic package, you could temporarily set a very low “Downloads per IP” limit (e.g., 1 per 24 hours) under the package settings to see if it reduces the spikes from single sources, it is available in the Pro version.
Bot Protection and Download Security: You can use reCAPTCHA integration for downloads, add other lock options for bot protection, or switch to the Pro version for more lock options
Please check and let me know if these help you.
Thank you and regards.
Hello trickz100,
Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Hello portalkairos,
Hope you are well. If you are talking about Email template, you can use like this,
<a style="display: block;text-align: center" class="button" href="{{download_url}}">Download</a>
Please kindly check and let me know.
Thank you and regards
Hello Tinus,
Hope you are well. Sorry for the inconvenience. Please share the order ID details in the private reply so that we can check the issue further.
Thank you.
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.
Thank you again and regards
Yes, please kindly update your WPDM Pro plugin manually and apply the license key again. Thus I hope it will work fine. Please kindly check.
Thank you
I have tested here with a package, https://novamustrica.rs/download/package-test-email-lock/. It is working properly as expected.
The invalid download link generally happens for locked packages due to this settings limitation: Downloads > Settings > General > Private Download Link Usage Limit and Private Download Link Expiration Period. Please increase or extend the expiration period so that it works properly after some time passes.
And for bots and automated downloads, you may keep lock options for packages such as password and CAPTCHA locks. Please check.
Thank you.
I have information from our team that since the license is active, please update the plugin manually and apply the license key again. Please kindly check if the issue is resolved.
Thank you
Hello Navjeet Singh,
Hope you are well. You shall get all the options from PRO plugin as I image attached,
Please kindly check.
Thank you
Hello Arianna Bellizzi,
Hope you are well. And sorry for the inconvenience. We are checking the issue. I have already forwarded the issue to our relevant team. Please check and let me know if you have any more queries.
Thank you and kind regards.
Hello Gordana Kovacevic,
Hope you are well. And sorry for the inconvenience. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Hello Meerstetter Engineering,
Hope you are well. And sorry for the inconvenience. We are checking the issue. I have already forwarded the issue to our relevant team. Please check and let me know if you have any more queries.
Thank you and kind regards.
Hello Colt West,
Hope you are well. And really sorry for the inconvenience. I have again forwarded your issue to our related team member.
Thank you.
Hello Colt West,
Hope you are well. Can you please let me know which issue has been reported and you need to fix. Please kindly let me know.
Thank you.
Please don’t spam here. You may get blocked.
Thank you
You are on the latest version, so check for the update will not work as usual.
Thank you
Hello Irina Baumbach,
Hope you are well. And sorry for the inconvenience. Please kindly check this article for your issue,
Please kindly check.
Thank you
Okay sure.
Thank you