Forum Replies Created
Hello Matthias Frey,
Hope you are well. And sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Hello Laura Schulz,
Hope you are well. And sorry for the inconvenience. It is working properly from our testing site. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Please kindly check and let me know.
Thank you and kind regards
It is working, https://lati.com/?post_type=wpdmpro&p=33980&preview=true, but when attaching much files, then when updating the package it is showing critical error and not attaching the files, can you please check the error logs what is the issue. Also it can have conflict with other plugins or active theme. Please kindly check.
Thank you
Hello Paolo Sartorio,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…
Thank you again and regards
I think it will not happen again. If happens please clear your site cache and try again.
Thank you
It can be cache issue, However, glad to hear that your issue has been resolved.
Thank you
It doesn’t matter. Nerver hesitate to open a new topic with any issue regarding WPDM.
Thank you
It is working properly here for me, https://sebakerk.nl/downloadpackage/wpdm-test/, can you please again check?
Thank you
If possible, please, give your temporary wp-admin login details here in a private reply to check the issue.
Thank you and regards
Hello Bart van den Dool,
Hope you are well. And sorry for the inconvenience. Can you please make Allowed file types to upload to * or what type you want to allow that file extension, as I have attached an image here from Downloads > Settings.
Please kindly check and let me know if it works for you.
Thank you and kind regards
Hello Kim Adamof,
Hope you are well. Please kindly try with some files for some packages. If it doesn’t work for you, please kindly let us know. For bulk import for packages, you can also follow this documentation, https://www.wpdownloadmanager.com/doc/bulk-import/. Please kindly check.
Thank you and regards
Hello Laura Schulz,
Hope you are well. And sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Have you modified the registration page, please kindly check the default registration page here, https://pro.wpdm.online/registration-page/, Please kindly check.
Thank you
The text is Username, I have chacked here, https://www.heskins.com/wp-admin/admin.php?page=wpml-string-translation%2Fmenu%2Fstring-translation.php&search=username, here for Username not added translation text. Please kindly check.
Thank you
Hello Larry Longton,
Hope you are well. And sorry for the inconveience. The text is translate ready. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
I have information from our team that, the admin email notification issue will be fixed in the next update version.
Thank you
[#first_name#] issue has been fixed on your site. Please kindly check now.
Thank you
Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
I have already forwarded your three issues already to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and regards
Am I able to disable plugins for some time for checking or switching active theme? Please kindly check and let me know.
Thank you and regards
I have set up your login, register, and package detail page. You can also change the package detail page by editing the package from `Package Settings > Templates > Page Template ‘. And you can use shortcodes in your posts and pages. You can check the shortcodes list from here: https://www.wpdownloadmanager.com/docsfor/shortcodes/. You can also import interactive templates from here: https://arquivosst.com.br/wp-admin/edit.php?post_type=wpdmpro&page=templates&_type=import. Please kindly check and let me know if you need further help.
Thank you and regards
If possible, please, give your temporary wp-admin login details in a private reply for adjusting the issue from your site.
Thank you and regards
Hello Kim Adamof,
Hope you are well. The feature you are asking is not available right now. You can keep a feature requet here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/ or you can order a customization service request here,https://www.wpdownloadmanager.com/download/custom-upgrade-service/, please kindly check.
Thank you
Hello Kim Adamof,
Hope you are well. Thanks for writing to us. Can you please let me know which version you are using now of Download Manager? I have checked export features from Downloads > Import & Export section, it is working properly on our testing site. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue. Please kindly check and let me know.
Thank you and kind regards