Nayeem Riddhi

Please kindly add the below css on Customizer > Additional CSS section.

.dark-mode .circle {

color: #ffffff !important;

}

.counter-panel .panel-body {

margin: 5px;

}

.counter-panel.card {

width: 300px;

}

.counter-panel .panel-footer {

text-align: center;

}

#wpdmw8 {

text-align: center !important;

display: block;

width: 100%;

}

Please kindly check and let me know if it works for you.

Thank you

Hello Arianna Bellizzi,

Hope you are well. And sorry for the inconvenience. We generally not keep archive versions of WPDM Pro version. Can you please let me know which issue you are facing with latest versions of Amazon S3 addon and WPDM Pro plugin? Please kindly check and let me know.

Thank you and regards

Hello HappyHelper,

Hope you are well. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

I have information from our team that the view count is working properly. However, counts are often delayed (updating every 1 hour) due to caching mechanisms. Logged-in users bypass the cache, so they see real-time updates. Please check and let me know if you have any more queries.

Thank you.

Please kindly share the related URLs and also If possible, please, give your temporary wp-admin login details in a private reply to adjust those issues.

Thank you and regards

Hello HappyHelper,

Hope you are well. I have checked your issue. I have already forwarded your issue to our team. Please kindly check and let me know if you have any queries more.

Thank you

Hello Michael Shead,

Hope you are well. Auto-renewal should charge once a year for one purchase. You can share with us details of how many purchases you have. If multiple purchases aren’t showing on the dashboard, though you are being charged, please kindly share the order ID details from the mail you are receiving. And for cancelling auto-renew please send an order note from your account , you can follow this article, https://www.wpdownloadmanager.com/doc/how-do-i-turn-off-auto-renew-for-my-wpdm-pro-subscription. Please kindly check and let me know if you have any queries.

Thank you and kind regards

Hello Ishan Bhandari,

Hope you are well. It can be adjusted via settings Downloads > Settings > User Interface for bigger download button. If you have already did that, Please kindly share the related URLs and also share how big button you want, also what background color you want to give or adjust. If possible, please, give your temporary wp-admin login details in a private reply to adjust those issues.

Thank you and regards

I have information from our team that, Please kindly share wp-admin credentials for a quick fix for the pro version. Please kindly check.

Thank you

Thank you for your appreciated patience. I have again forwarded the issue to the relevant team. Please check and let me know if you have any more queries.

Thank you and kind regards.

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.

Thank you again and regards

I have information from our team that, Instead of placing all files in a single package, the recommended approach is to create separate download packages for each role. For example:

   File 1 → Package for Role 1

    File 2 → Package for Role 2

    File 3 → Package for Role 3 

You can then organize these packages under different categories if needed and assign access permissions based on user roles.

If you don’t like this please kindly send a customization request here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/. Please kindly check.

Thank you

I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

I can’t able to say, but I have updated WPDM to the latest version. Please kindly let me know if the issue has been fixed or not. Please kindly check.

Thank you

I have tested here, https://emcentre.com/wpdm-test/, it is working propely here. Please kindly check.

Thank you and regards

Hello Pranav Deobhakta,

Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Hello Marco,

Hope you are well.

Question 1: How to print the membership name in the approval email

The approval email sent when a user gets access to the reserved area (membership) is called “New Subscription”.

To add the membership name to this email:

1. Go to WordPress Admin > Downloads > Templates > Email Templates
2. Find the email template labeled “New Subscription”
3. Click Edit
4. In the email subject or message, use this string:
[#plan#]

Example usage:

Subject:
Your membership to [#plan#] has been approved!

Message:
Hello [#display_name#],

Your membership [#plan#] has been approved and you now have access to the reserved area.

Thank you!

—
Question 2: Bulk blocking access to a membership

Currently, there is NO built-in bulk blocking feature in this plugin.

What you can do now:
– Cancel subscriptions individually (one by one) from Memberships → Subscriptions
– Remove membership roles from users via WordPress Users admin panel

To add bulk blocking capability, you would need a customization request. Please kindly knock here with your requirements, https://www.wpdownloadmanager.com/download/custom-upgrade-service/, please kindly check and let me know.

Thank you and regards

Hello Kazimierz Kosecki,

Hope you are well. I think it is your lightspeed cache plugin issue. Can you please disable the plugin and check again? Please kindly check and let me know.

Thank you and regards

I have already forwarded your concern to our related team regarding the issue.

Thank you and kind regards

I have information from our team that, please kindly setup the Error log monitor plugin, so that we could check the logs from the dashboard If possible also the please give access of plugin code editor. Please kindly check.

Thank you

We are checking the issue. I have already again forwarded it to our related team authority regarding the issue.

Thank you and kind regards

Hello Webmaster Cioindex,

Hope you are well. Can you please let me know how you are doing this? If possible, please share the related URL, also you can give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.

Thank you again and regards

It is working properly from our testing site. First, we need to check for conflicts with any plugins or the active theme. Please kindly check; if you can’t, I can also check the process.

Thank you and regards

I have information from our team that, we are checking the issue and will provide an update within today. Please kindly check.

Thank you