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Please never hesitate creating a new topic regarding WPDM.
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Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
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I can’t able to go plugins section of wp-admin with your provided credentials. Also please let me know if you are using modified version of Download Manager Pro version. Please kindly check.
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Hello Advisors Excel,
Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
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Unfortunately for this option need to reload the page again for now. I hope you have understood. Please kindly check.
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Yes, if you filter the table with any other option it will break intial state.
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It will be order_by. Please check now, https://downloadtest.kindergottesdienst.net/seven-eleven/
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I have information from our team that, please kindly use in shortcode parameter, order_by="publish_date", thus it may work for you properly for shortcode. Please kindly check.
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The all categories option also a beneficial feature for many users. For any custom solution we have, https://www.wpdownloadmanager.com/download/custom-upgrade-service/, also for feature request we have, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/
Please kindly check.
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Do you want to hide All categories option? Please kindly let me know.
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It will show two categories packages as you assigned in the shortcode parameter, that it will show intially two categories packages. Please use Category slugs not category name as documentation here, https://www.wpdownloadmanager.com/doc/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/
And choosing here All categories option from shortcode toolbar, it is maybe showing all packages of categories, as I checked, pagination is much growing, https://downloadtest.kindergottesdienst.net/seven-eleven/
Please kindly check.
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Yes, it will be a nice feature if dropdown keeps an option that will restore intial packages that comes. But you may keep a feature request here for that, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/. Please kindly check.
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As you choosing the options it will filter or show the packages as per your choosing, for again see the packages with two categories as you assinged in the shortcode you need to reload the page. I hope you have understood. Please kindly check.
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Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
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As it is option for showing all categories packages it will do so. If you need this filter but not the All Categories option we need to check if it is possible. Please kindly check.
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You can keep in shortcode parameter, category_filter="false" thus no filter for category will come. Please kindly check.
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Hello,
Hope you are well. While trying to login showing,
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Please kindly continue with your own topic.
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Hello James Rozak,
Hope you are well. You can renew your order and use the latest version of plugin. please keep the old version in a backup folder thus if it is necessary you can use that. Please upgrade and let us know if you face any issue. Please kindly check.
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Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.
Thank you again and regards
Please kindly follow this doc, https://www.wpdownloadmanager.com/doc/where-is-my-license-key/, if the issue persists if possible, please, give your temporary wp-admin login details in a private reply to check the issue. If you are not able to do this, then please share the order id and license in a private reply thus we can check the issue further. Please kindly check.
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Hello Joseph Jeremy,
Hope you are well. For your issue please kindly check this article,
Please kindly check and let me know then if you have any queries more.
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Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.
Thank you again and regards
Hi Guilherme Souza,
Hope you are well. Thank you for your detailed inquiry about implementing a software download experience with WP Download Manager.
Answers to Your Specific Questions:
1. Software Selection & Lead Capture – Is this available?
Yes, absolutely. WPDM supports comprehensive lead capture and form customization:
– Downloads > Package > Lock Options > Email Lock
– Built-in email collection before download
– Optional name field capture
– Custom form fields support via hooks
– Form Lock Add-on (Pro)
– Enhanced multi-field forms for lead capture
– Support for Name, Email, Company, and custom fields
– Seamless integration with download access control
2. Inline Email OTP Verification – Is this available?
This feature requires custom development. While WPDM has a 2FA add-on that provides email OTP technology, it’s specifically designed for WordPress user login authentication
For your exact workflow requiring email OTP for download access, you would need:
– WPDM Custom Upgrade Service: https://www.wpdownloadmanager.com/download/custom-upgrade-service/
– Custom development to integrate email OTP with download lock system
– Inline verification interface on download pages
3. Seamless Download Access – Is this available?
Yes, this is fully available:
–Downloads > Package > Lock Options > Email Lock > Download Instantly Mode
– Provides immediate access after form submission
– No page reloads required
– Seamless user experience
4. No Link Expiration – Is this configurable?
Yes, link expiration is fully configurable:
– Downloads > Settings > Basic > Private Download Link Expiration Period
– Configurable in minutes, hours, or days
– Can be set to extended periods to meet your requirements
– No expiration is achievable through appropriate configuration
Implementation Recommendations:
Option 1: Use Available Features (Immediate Solution)
Setup Process:
1. Enable Email Lock in your package settings
2. Configure custom form fields for software version, architecture, company, etc.
3. Set “Download Instantly” mode for seamless access
4. Configure link expiration to maximum period
Available Features:
– ✅ Multi-field lead capture
– ✅ Software selection capabilities
– ✅ Download instantly after verification
– ✅ Configurable/extended link expiration
– ✅ Professional email delivery of download links
Add-ons:
Form Lock – Ask users to fill a form to get access to download
Option 2: Custom OTP Development (Advanced Solution)
For Your Exact Email OTP Workflow:
– Contact WPDM Custom Upgrade Service
– Specify requirements for email OTP verification system
– Request inline verification interface
– Integration with existing download lock system
Contact: https://www.wpdownloadmanager.com/download/custom-upgrade-service/
Please kindly check and let me know if you have any queries more.
Thank you and regards
Hello Christopher Roth,
Hope you are well. You can backup your old version of plugin. Then update the plugin on your site for the latest version. I hope no conflict will happen on your site. Please kindly check.
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