Forum Replies Created
You are welcome.
Thank you
I have information from our team that, For now, the export will work for more than ten packages. We will address the issue in the next update. Please kindly check.
Thank you
Sorry for the inconvenience. We are checking the issue. I have already forwarded the issue to our relevant team. Please check and let me know if you have any more queries.
Thank you and kind regards.
Sorry for the inconvenience. We are checking the issue. I have already forwarded the issue to our relevant team. Please check and let me know if you have any more queries.
Thank you and kind regards.
Hello Meerstetter Engineering,
Hope you are well. And sorry for the inconvenience. The feature is working properly from our testing site with the latest version. Can you check browser network response following this article, https://jumpcloud.com/support/inspect-network-activity-in-chrome-devtools? There might be a conflict between your plugins or theme as well. You can disable other plugins one by one for testing if there are any conflicts. You may also switch to another theme for checking. If possible, please give your temporary wp-admin login details in a private reply for checking the issue.
Please check and let me know.
Thank you and kind regards.
Does the order related to this account, https://www.wpdownloadmanager.com/support/users/telered/? Please kindly let me know.
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Hello Brian Pearson,
Are you still facing the issue? If possible, Can you open a separate ticket for your issue, please? Please kindly check.
Thank you
Hello Telered Telered,
Hope you are well. And sorry for the inconvenience. Can you please share the order ID details and associated profile link thus we can check it further? Please kindly check.
Thank you.
The update is available now. Please kindly check.
Thank you
Okay sure
Hello Shreek Raivadera,
Hope you are well. Please kindly check this article for your issue,
Please kindly check.
Thank you
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…
Thank you again and regards
We are checking the issue. I have already forwarded it to our relevant team. Please check and let me know if you have any more queries.
Thank you and kind regards.
Hello Sitcom Software,
Hope you are well. Please kindly use [wpdm_package_count] shortcode and let me know if it works for you.
Thank you
Can you please share the line number too because there are many file_exists call on that file. Please kindly check.
Thank you
Glad to hear that. This was your site cache and Yoast SEO which were causing a conflict. Never hesitate to open a new topic next time if you face any issue again.
Thank you
Can you please share for warning/error the log details what errors/warnings are coming in which file, Please kindly share. However, glad to hear that your other issue has been resolved.
Thank you
I have information from our team that, Please kindly send an order note for this issue from the account associated with the active order from this page: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, you can also check
Order Note tutorial here : https://youtu.be/h46gJwjtcV8?si=7NMaTG0KI8KYbrR6. Please kindly check
Thank you
Hello Telered,
I hope you are well. I am sorry for the inconvenience. We are checking the issue. I have already forwarded it to our relevant team. Please check and let me know if you have any more queries.
Thank you and kind regards.
Hello Cioka Creativa,
Hope you are well. We are sorry for the inconvenience. The issue you are claiming is working properly on our testing site. Can you please share the related URLs? If possible, please give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards.
I think the issue is related to your hosting server; it sometimes works and suddenly it doesn’t, but it works properly when logged in. Here, https://courts-stage.mystagingwebsite.com/forms/, I also found an issue switching themes, and deactivating a plugin also doesn’t affect it in incognito; it requires many hard refreshes to see the latest state of the page. Can you please contact your server administrator for this issue? I hope you will get the help.
Thank you.
Hello Sylvain,
Hope you are well. And sorry for the inconvenience. Can you please let me know since which version you are experiencing this issue? Did earlier versions work properly? Please check and let me know.
Thank you.
Hello Dan,
Can you please let me know which plugin you are facing this with? Download Manager or any of its add-ons? Please let me know.
Thank you.
For bulk apply to all packages, you can check this add-on, https://www.wpdownloadmanager.com/download/wpdm-default-values/, please kindly check the add-on details thus you may find your solution. And for PCLZIP_ERR_BAD_FORMAT issue while updating plugin, please kindly check this article, https://www.wpdownloadmanager.com/doc/getting-pclzip_err_bad_format-10-unable-to-find-end-of-central-dir-record-signature-error-when-updating-wpdm-pro-how-do-i-fix-this/
Please kindly check and let me know if you have any more queries.
Thank you
Please try now in incognito mode without logged-in, https://courts-stage.mystagingwebsite.com/forms/. Please kindly check.
Thank you