Nayeem Riddhi

Ok, I have also checked that, the issue is there. Can you operate the above checking process for finding the issue? Please kindly check.

Thank you

Hello Andre,

Hope you are well. Firstly can you please let me know, if on this settings URL, wp-admin/edit.php?post_type=wpdmpro&page=settings&tab=wpdm-google-tags, if there any settings coming or not. Please kindly check.

Thank you

If you are talking about amazon s3 attached files, for remote files, you need to enter file size manually in package settings, if a file is added from any remote location as a URL then the file size will not be calculated automatically. Please kindly check.

Thank you

I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. If you permit me, I can also check that.

Thank you

Please kindly share the related URLs. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Ok, for the first time it was working, then after that, it not working as expected, however, from our testing site it is working properly as expected, I think it may have a conflict between your plugins or theme. Am i able to disable one by one other plugins for testing if there any conflicts and also can switch theme to another for checking. please kindly check and let me know.

Thank you and regards

Ok, I have checked from here, https://mini-market.uk/wp-admin/edit.php?post_type=wpdmpro&page=settings&tab=ppsettings, it is working properly as expected. Can you please kindly again check?

Thank you

hello German Zhyvotnikov,

Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

Hello German Zhyvotnikov,

Hope you are well. Are you talking about package file size 0kb with amazon s3 attached files? Please kindly check and let me know.

Thank you

It is saving properly on our testing site. Can you please share the browser console log to see if there are any errors or messages? It could be a conflict with other plugins or the active theme too. You can check the above process for finding the issue. Please kindly check.

Thank you

I have checked your download limit issue with your provided credentials, it is working properly as expected from your site, you can check it here too,
https://paulhensey.com/wp-admin/users.php?s=support&action=-1&new_role&paged=1&action2=-1&new_role2

And for renewal user should get email notification 1 week before the subscription renewal, and subscription will also renew automically, if anytime fails, it can have server issue too that it didn’t worked for that.

And for critical error issue, can you please share the error log thus I can forward it to our team developer. Please kindly check

Thank you

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…

Thank you again and regards

Hello Archifibe Inc,

Hope you are well. Please open a separate topic for your issue so we can check the issue in detail. Please kindly check.

Thank you.

We are checking the issue. Please kindly have some patience.

Thank you

Have you received any mail regarding this? Please kindly check from your email inbox. Please kindly check.

Thank you

Auto renewal has been turned off for your order id. Please kindly check and let me know if you have any queries more.

Thank you and regards

Please kindly have some patience. I hope the new version will fix your issue. Please kindly check.

Thank you

Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team. Please kindly check and let me know if you have any further queries.

Thank you and kind regards.

Hello Anna,

Hope you are well. And sorry for the inconvenience. For checking the issue from your site. If possible, please give your temporary wp-admin login details in a private reply for checking the issue. Please kindly check.

Thank you and kind regards.

Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team. Please kindly check and let me know if you have any further queries.

Thank you and kind regards.

The modals are working properly on our testings site. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. You may also switch theme to another for checking. Please kindly check and let me know.

Thank you and regards

Hello CIALGAR,

Hope you are well. Please kindly upgrade your version to the latest Pro. And also let us know which modal causing the issue. Please kindly check.

Thank you

We don’t have such implemenation for the changelog page design, however, you have to make yourself for the design. Or you can take our customization services from here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/. Please kindly check.

Thank you

Can you please let me know which version you want to get? We generally not keep archive of old versions of Download Manager Pro version. Please kindly check.

Thank you

Hello Heather Bauer,

Hope you are well. The template tags will work on template editor, Downloads > Templates > Page/Link Template. Please kindly check and let me know, if it helps you.

Thank you