Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.
Thank you again and regards
Yes, for other css like button, color etc you can change directly from settings. Please kindly check.
Thank you
It is “Premium Packages – Sell Digital Products Securely” plugin frontend css. It is working properly from our testing site. Afrer enabling/disabling the option, you should see some changes for premium package pages like cart page etc. Please kindly check.
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Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Hello Amgis Flowenol,
Hope you are well. Can you please let me know which WPDM plugin you are using, free or Pro and also please let me know which version currently you are using. please kindly check.
Thank you and kind regards
If you have hosting access of your site, you can rename the plugin from wp-content > plugins > download-manager folder, thus the issue may got disappear. And the version you can check from WP Admin > Plugins section . The latest version of WPDM Free version is now 3.3.40. Please kindly check and let me know.
Thank you and kind regards
Hello Ben Kabuula,
Hope you are well. And sorry for the inconvenience. Can you please let me know which version of WPDM and WP you are using, and which page and what scenario the error is coming ? Please kindly check and let me know.
Thank you and regards
Hello ibradley,
Hope you are well. Based on the documentation at https://imsas.github.io/wpdm-rest-api-docs/#get-all-packages, the categories parameter for filtering packages is documented in the **Query Parameters** table under the “Get All Packages” section.
According to the documentation, the categories parameter expects: **”Send array of category terms. ["Business","Travel"]“**
However, the documentation examples show POST requests with JSON payloads. For GET requests using URL parameters, you’ll need to format the array appropriately. Try these formats:
**(Array notation):**
wp-json/wpdm/v1/packages?categories[]=Documentation
**Important notes:**
– Use the **category name** (e.g., “Documentation”), not the slug (e.g., “documentation”)
– Category names are case-sensitive
– Your original query ?categories=documentation was likely returning all packages because it wasn’t matching the exact category name
To find the exact category names in your system, first query:
wp-json/wpdm/v1/categories
This will show you the correct category names to use in your packages query.
Reference: https://imsas.github.io/wpdm-rest-api-docs/#get-all-packages (see the Query Parameters section)
Please kindly check and let me know.
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Hello HappyHelper,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
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For now WPDM doesn’t add any such option. You have to set from it AWS admin. Please kindly check.
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Please kindly check and let us know if you need any help related to WPDM.
Thank you
Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Hello Shane O’Neill,
Hope you are well. You can check deeply from WP Optimize & Smush plugin if there any settings for excluding download-manager-files folder for your this issue also please contact their support, I hope you should get the help. Please kindly check and let me know if you have any more queries.
Thank you and kind regards.
The issue has been fixed. Released a new version with update of Amazon S3 addon. Please kindly check.
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Hello Arianna Bellizzi,
Hope you are well. Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Hello DodgeThat,
Hope you are well. And sorry for the inconvenience. The feature is working properly from our testing site. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Sorry for the inconvenience. It was cached issue. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Hello jean-sebastien hesry,
Hope you are well. It is working properly from our side, https://wpdm.w3eden.com/package-table-elementor/. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. Please kindly check.
Thank you
I have forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Please kindly share the order id details thus I can forward it to our team authority. Please kindly check.
Thank you
The latest interface is available now. Please kindly update your version to WPDM PRO- 7.0.0. Please kindly check.
Thank you
Glad to hear that. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.
Thank you again and regards
I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
The new interface like free is not added in Pro version. It may be added on the next versions. For checking changelog, please kindly check here, https://www.wpdownloadmanager.com/wordpress-download-manager-change-log/. Please kindly check and let me know if you have any more queries.
Thank you and regards