Forum Replies Created
Hello Larry Longton,
Hope you are well. And sorry for the inconveience. The text is translate ready. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
I have information from our team that, the admin email notification issue will be fixed in the next update version.
Thank you
[#first_name#] issue has been fixed on your site. Please kindly check now.
Thank you
Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
I have already forwarded your three issues already to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and regards
Am I able to disable plugins for some time for checking or switching active theme? Please kindly check and let me know.
Thank you and regards
I have set up your login, register, and package detail page. You can also change the package detail page by editing the package from `Package Settings > Templates > Page Template ‘. And you can use shortcodes in your posts and pages. You can check the shortcodes list from here: https://www.wpdownloadmanager.com/docsfor/shortcodes/. You can also import interactive templates from here: https://arquivosst.com.br/wp-admin/edit.php?post_type=wpdmpro&page=templates&_type=import. Please kindly check and let me know if you need further help.
Thank you and regards
If possible, please, give your temporary wp-admin login details in a private reply for adjusting the issue from your site.
Thank you and regards
Hello Kim Adamof,
Hope you are well. The feature you are asking is not available right now. You can keep a feature requet here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/ or you can order a customization service request here,https://www.wpdownloadmanager.com/download/custom-upgrade-service/, please kindly check.
Thank you
Hello Kim Adamof,
Hope you are well. Thanks for writing to us. Can you please let me know which version you are using now of Download Manager? I have checked export features from Downloads > Import & Export section, it is working properly on our testing site. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue. Please kindly check and let me know.
Thank you and kind regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…
Thank you again and regards
Hello Laura Miner,
Hope you are well. Thanks for writing to us. You can change the email lock appearance from here, download-manager\src\Package\views\lock-options\email-lock-form.php. And keeping a backup of the file, you can check this doc,
Please kindly check and let me know.
Thank you and regards
Please kindly navigate Downloads > All Packages section, please kindly click on Generate Download URL icon as I image attached,
Then you can copy the Master Download Link or generate Direct download URL and use that URL like <a href="THE_URL">YOUR TEXTS</a> in your pages or posts editor. Please also enable option Open in browser from Downloads > Settings > File Download section. Please kindly check and let me know if it works for you. Please kindly check.
Thank you
We are checking an issue for browser open PDF. I have already forwarded the issue to our related team authority regarding it. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Sorry again. I asked you earlier which sections you are trying to add. Please kindly let me know.
Thank you and regards
Hello Kim Adamof,
Hope you are well. Are you trying to achieve it in a shortcode page or you are talking about package detail page? Please kindly elaborate, you can also share the related URL. Please kindly check.
Thank you
Email tag has been fixed on your site. Please kindly check.
Thank you
Sorry for the inconveneince. We are checking the issue. I have already forwarded the mail issue to our related team authority regarding it. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Can you please share site login URL too?
Thank you
I shall try to check the Subscribe to Admin upgrade mail issue. And you shall be updated accordingly.
Thank you
It is glamour theme. If possible, please, give your temporary wp-admin login details in a private reply to check/adjust the issue. Also tell me which sections you are trying to add. Please kindly check.
Thank you and regards
For the user email notification issue, It is working properly for the user here, https://aureliocollstg.wpenginepowered.com/messages/, The user getting the mail, please also check the spam folder.
Thank you and regards
Hello Laura,
Hope you are well. Thank you for your purchase of the Full Access Pack! We’re glad to hear you’re enjoying the plugin. Let me address each of your questions with verified solutions:
1. Hiding Empty Social Media Icons
The social icons (Facebook, Twitter, YouTube) in email templates will still display even when the URL fields are left empty in Downloads > Templates > Email Settings. This is because the templates contain the link HTML regardless of whether the URL is set.
Solution – Override the Email Template:
To make changes that survive plugin updates, use the template override system, following this documentation, https://www.wpdownloadmanager.com/doc/template-files/
1. Create a folder named download-manager inside your active theme:
– Path: /wp-content/themes/your-theme/download-manager/
2. Create an email-templates folder inside it:
– Path: /wp-content/themes/your-theme/download-manager/email-templates/
3. Copy the email template you’re using from the plugin to your theme. For example, if using “Default” template:
– From: /wp-content/plugins/download-manager/src/__/views/email-templates/default.html
– To:/wp-content/themes/your-theme/download-manager/email-templates/default.html
4. Edit the copied file and remove the social icon sections. For default.html, find and remove lines 202-214 (the social links section).
5. Repeat for any other email templates you use (stripe.html, fabulous.html, etc.).
Your custom template will now be used instead of the plugin’s default, and updates won’t overwrite your changes.
2. Removing “Powered by Download Manager”
Yes, with your Business/Full Access Pack license, you can remove this branding. The “Powered by Download Manager” link appears in all 14+ email template files.
Solution – Override Each Template:
Using the same override method above, edit each email template file in your theme and remove the line containing the “Powered by” link (usually near the end of each template file).
For example, in default.html (line ~238), remove:
<p style="margin: 16px 0 0 0;"><a href="https://www.wpdownloadmanager.com" style="...">Powered by Download Manager</a></p>
Repeat this for all email templates you use.
Note: For File-Cart emails, the email sent also uses this wrapper template, so removing the “Powered by” link from the template will apply to File-Cart emails as well.
3. Removing “This link will expire after first use” from File-Cart Emails
This message is hardcoded in the File-Cart plugin and cannot be removed via template override (it’s built in PHP, not HTML templates).
Solution – Use a Translation Filter:
Add this to your theme’s functions.php file (this survives plugin updates):
add_filter('gettext', function($translation, $text, $domain) {
if ($domain === 'wpdm-file-cart' && $text === 'This link will expire after first use.') {
return ''; // Returns empty string, hiding the message
}
return $translation;
}, 10, 3);Alternative – Edit Directly (Not Recommended):
You can edit /wp-content/plugins/wpdm-file-cart/src/EmailService.php around line 158-160 and comment out those lines, but this change will be lost when the plugin is updated.
Please kindly check and let me know, if it helps you
Thank you and regards
Which demo you are talking about? Please kindly share the link.
Thank you
I shall try to check your issue tomorrow.
Thank you