Forum Replies Created
You can share demo URL from here, https://try.wpdownloadmanager.com/ and upload you screenshots here, https://imgbb.com/ and share the URLs. Please kindly check.
Thank you
Hello Olaf,
Hope you are well. Please kindly check the options from Downloads > Settings > General > File Download > Private Download Link Usage Limit & Private Download Link Expiration Period, you can increase the time, limit as per your requirements as I image attached,
Please kindly check
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Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…
Thank you again and regards
Sorry for the inconveneince. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
If you are trying to remove those Facebook and Twitter text links, please explore this directory,
and remove those texts from download-manager\src\__\views\email-templates\default.html from the 205-210 line.
And making a backup for the related files you may follow this doc,
please check and let me know
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Can you please more elaborate? If possible, please kindly share the related URLs regarding your issue.
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Hi @fiddla,
Thank you for reporting this! I’ve identified the issue — the plugin adds col-md-6 col-6 classes alongside your cols=1 setting, which creates a 2-column layout on mobile regardless of your shortcode parameter.
Quick workaround:
Add this CSS to your site (Appearance → Customize → Additional CSS):
@media (max-width: 768px) {
.wpdm_packages_shortcode .col-6,
.wpdm_packages_shortcode .col-md-6 {
width: 100% !important;
flex: 0 0 100% !important;
max-width: 100% !important;
}
} This will force the search results to display in a single column on mobile, respecting your cols=1 shortcode parameter.
Please kindly check and let me know if it work for you.
Thank you
Does the issue unknown countries happening for all data? You can upload the screenshots here, https://imgbb.com/, and share the links. Please kindly check.
Thank you
Hello Olaf,
Hope you are well. Please kindly check the Downloads > Templates > Email Templates > Email Settings social link adjustments. Please kindly check and let me know if it helps you.
Thank you and regards
Hello Olaf,
Hope you are well. And sorry for the inconvenience. Is the issue happening with all of your data? If possible, can you please give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards.
You can disable the plugin for a moment and check if updating package time increases or not. You can test that.
Thank you
Hello portalkairos,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Hello portalkairos,
Hope you are well. I am also well. Can you please uninstall the WPDM plugin and reinstall it, downloading it from here: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases? Please kindly let me know then if the issue gets resolved. Please kindly check.
Thank you
Your issue has been fixed from your site. Please kindly check.
Thank you
I have checked that the Imagick extension is missing from your side. Please enable the Imagick extension from your server-side. Imagick is the PHP extension of ImageMagick. please enable it and let me know then.
Thank you
Hello Elena Politi,
Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
I have forwarded a message for this. Please kindly let me know if you have any queries more.
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I have not exact date when it will be published, but in the meanwhile I can request to my team for adjusting that issue from your site. Please kindly let me know.
Thank you
I have information from our team that, the date filter issue will be fixed in the next update release. Please kindly let me know if you have any queries more.
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Yes, for now, You have to do that. Please kindly let me know if you have any queries more.
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It is already there, not preview text but an eye icon, beside Download button. Please kindly check.
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No, every package using same template id, you can use other shortcode only preview files, and after that another shortcode with packages details. Please kindly check.
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Please kindly check now, if it is okay or not, https://pre.guichet-cpts-occitanie.org/base-de-donnees-filtrables/. Please kindly check.
Thank you
If possible, can you please, give your temporary wp-admin login details in a private reply to check/adjust the issue?
Thank you and regards
In the shortcode, you have a parameter called “template.” In the “template” parameter, you can use any link template. You can find pre-built link templates here: Downloads > Templates > Link Templates. To use the [doc_preview] template tag, you can clone any existing template and use this template tag in that template. Then, you can use that template ID in your shortcode. Please let me know if you have understood properly now.
Thank you.