Forum Replies Created
Please kindly check and also let us know.
Thank you and regards
Our staff can’t log in. Can you please temporarily disable the WPDM login or plugin so we can log in to your site normally and check the issue? Please check and let me know.
Thank you and regards
I have forwarded your topic to our team. Please kindly check and let me know if you have any more queries.
Thank you and regards
[file_list] doesn’t have a parameter to control the layout, but you can use the below CSS in your link template CSS section,
`/* Hide the grid/list toggle buttons */
.w3eden .wpdm-filelist-toggle {
display: none !important;
}
/* Force list view layout */
.w3eden .wpdm-filelist-grid {
grid-template-columns: 1fr !important;
}
/* Ensure list-style layout for items */
.w3eden .wpdm-filelist-item {
flex-direction: row !important;
align-items: center !important;
text-align: left !important;
padding: 0.75rem 1rem !important;
}
/* Adjust icon size for list view */
.w3eden .wpdm-filelist-item__icon,
.w3eden .wpdm-filelist-item__thumb {
width: 40px !important;
height: 40px !important;
flex-shrink: 0 !important;
}
/* Ensure info section takes remaining space */
.w3eden .wpdm-filelist-item__info {
flex: 1 !important;
min-width: 0 !important;
}
/* Adjust meta items alignment */
.w3eden .wpdm-filelist-item__meta {
justify-content: flex-start !important;
}
/* Keep action buttons on the right */
.w3eden .wpdm-filelist-item__actions {
flex-shrink: 0 !important;
}`
Thus i hope your issue may will be resolved. Please kindly check.
Thank you
Hello,
I have updated information from our team that, We won’t be adding a shortcode to display a specific file within a package by file ID. Instead, please use the Asset Manager shortcode to embed the file on any page or post as I image attached,
[wpdm_asset id='id']
Please kindly check.
Thank you
Sorry for the inconvenience. I have again forwarded the information about the issue to the relevant team. Thank you for your patience. Please kindly check and let me know if you have any more queries.
Thank you and kind regards.
You can also fully customize the section following this doc,
Overriding from your active theme /{active-theme}/download-manager/author-dashboard/new-package-form, this way.
Please kindly check and let me know if you need more clarification or help.
Thank you and reagrds
Hello Dan Bolo,
Hope you are well. And really sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check or adjust the issue. Please kindly check.
Thank you and regards
Sorry for the inconvenience. I have already forwarded this issue too to our related team. Please kindly check and let me know if you have any further queries.
Thank you and kind regards.
Hello x472134,
Hope youa re well. And sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team. Please check and let me know if you have any further queries.
Thank you and kind regards.
If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue. Our team want to check also adjust if possible for the issue. Please kindly check
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…
Thank you again and regards
Please kindly check from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, if it is named as download-manager-7.2.3.zip from your order. Please kindly check again.
Thank you
Please kindly check from your account, if it is already there or not. Please kindly check.
Thank you
For reset password email, We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Can you please kindly share the screenshot where you want to adjust, thus I can check and try to provide a solution, you can upload your screenshot here, https://imgbb.com/, please kindly check.
Thank you and regards
Hello Everyone,
Hope you are well. I am really sorry for the inconvenience. I have tested different themes on localhost and the live site. You can also check it live here:
The lock options are working properly. Please kindly upgrade your version to the latest version 7.2.3. Also, you can check for conflicts between active plugins or active theme. You can disable plugins one by one to test if there are any conflicts. You may also switch to another theme for checking. If possible, please also share the related URLs and give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and kind regards.
Hello HappyHelper,
Hope you are well. If you are talking about [wpdm_frontend] shortcode, you can hide and show options with shortcode parameter, please kindly explore the doc here, https://www.wpdownloadmanager.com/doc/wpdm_frontend-front-end-uploader-ui/, and for adding custom field for frontend uploader, you can use this add-on, https://www.wpdownloadmanager.com/download/advanced-custom-fields/. Please kindly check and let me know if you have any queries more.
Thank you and regards
Hello Andreas Bufe,
Hope you are well. And sorry for the inconvenience. Password modal is working properly as expected here on our testing site, https://free.wpdm.online/download/password-modal-test/. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. And can you please elaborate more on your backend modal issue, you can share related URLs, if possible also can share site login credentails in a private reply for checking. Please kindly check.
Thank you and kind regards
Please kindly share the related URL.
Thank you
Hello Coordinatrice MSP Oleron Nord,
Hope you are well. And sorry for the inconvenience. If you are capable of resetting password, you can do reset the password with your relavent account. Please kindly check.
Thank you and regards
Hello Sims Advertising,
Hope you are well. For checking the issue in detail, can you please kindly share the related URLs. If possible, also please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Glad to hear this. Please kindly let me know if you have any queries more.
Thank you and regards
Hello John Walter,
Hope you are well. For cancelling auto-renew please send an order note from your account , Please kindly follow this article, https://www.wpdownloadmanager.com/doc/how-do-i-turn-off-auto-renew-for-my-wpdm-pro-subscription. Also, please let us know which feature we can add/improve or support we can give you. Please check and let me know if you have any queries.
Thank you and kind regards
Can you please list what issues are coming in the latest versions so that we can check further. If needed, you can also share the related URLs and your admin access in a private reply for checking the issue further. Please kindly check.