Forum Replies Created
Hello TIZIANO,
Hope you are well. To update your card, please kindly follow this article,
Please kindly let me know if you have any more queries.
Thank you.
Sorry for the inconvenience. We are checking the issue. I have already forwarded the issue to our relevant team. Please check and let me know if you have any more queries.
Thank you and kind regards.
Hello there,
Thank you so much for taking the time to share your findings regarding slow pages and the missing index on Download Manager Pro sites! We truly appreciate you bringing this to our attention and, more importantly, for providing a potential fix.
Performance is a critical aspect for all our users, and insights like yours are incredibly valuable for improving the plugin for everyone.
We will review the details of your suggested fix promptly. If it’s a general improvement, we’d love to consider integrating it into a future update or adding it to our official documentation to help other users experiencing similar issues.
Your proactive contribution to the WordPress Download Manager community is highly appreciated.
Best regards,
Thank you
Glad to hear that.
Thank you
Hello Caduceo Multimedia S.L.,
I apologize for the inconvenience with your package renewal not reflecting in your profile, despite the successful charge and confirmation email from July 9, 2026. I understand how important it is for your account information to be accurate.
To securely investigate this issue and protect your private account details, kindly include the following details in the private reply so we can swiftly locate your renewal and update your account:
1. **The email address** associated with your WordPress Download Manager account.
2. **The transaction ID or order number** from your renewal confirmation email or payment receipt.
3. **The exact name of the package/product** that was renewed.
4. **Your username** on wpdownloadmanager.com (if different from the email address).
Please kindly check
Thank you for your patience and cooperation.
Glad to hear that, please kindly share with us how you have resolved the issue, thus our other users also get help from this.
Thank you
Hello jona mono,
Hope you are well. Do you need any help regarding WP Download manager? Please kindly let me know.
Thank you
Glad to hear that. No, I didn’t adjusted anything. Please kindly let me know if you have any more queries.
Thank you
I was trying to download the WP Rocket plugin for testing it locally. I installed a plugin from the wp.org repository. But now, while pressing to download the plugin, it has gone into an infinite loop. If you have access to the hosting, can you delete that plugin which I suppose will help me to download the WP Rocket plugin? Please check.
Thank you.
Hello Paolo Sartorio,
Hope you are well. And sorry for the inconvenience. It can have a recommended configuration to make WPDM Archive Page work. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
We need at least a reference for another charge of yours to check the details. Please check.
Thank you
Sorry for that. But without reference, how can we process? At least, we need an order ID, invoice details, or a profile link. Please kindly let me know.
Thank you.
Does the issue of two orders related to this account, https://www.wpdownloadmanager.com/support/users/bcaba/? Please kindly let me know.
Thank you
Hello Danielle,
Hope you are well. Sorry for the inconvenience. Please kindly share the order Id details related to the issue. Please kindly check.
Thank you.
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.
Thank you again and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thanks
Hello Chris Jameson,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URL and if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
You are welcome.
Thank you
I have information from our team that, For now, the export will work for more than ten packages. We will address the issue in the next update. Please kindly check.
Thank you
Sorry for the inconvenience. We are checking the issue. I have already forwarded the issue to our relevant team. Please check and let me know if you have any more queries.
Thank you and kind regards.
Sorry for the inconvenience. We are checking the issue. I have already forwarded the issue to our relevant team. Please check and let me know if you have any more queries.
Thank you and kind regards.
Hello Meerstetter Engineering,
Hope you are well. And sorry for the inconvenience. The feature is working properly from our testing site with the latest version. Can you check browser network response following this article, https://jumpcloud.com/support/inspect-network-activity-in-chrome-devtools? There might be a conflict between your plugins or theme as well. You can disable other plugins one by one for testing if there are any conflicts. You may also switch to another theme for checking. If possible, please give your temporary wp-admin login details in a private reply for checking the issue.
Please check and let me know.
Thank you and kind regards.
Does the order related to this account, https://www.wpdownloadmanager.com/support/users/telered/? Please kindly let me know.
Thank you
Hello Brian Pearson,
Are you still facing the issue? If possible, Can you open a separate ticket for your issue, please? Please kindly check.
Thank you
Hello Telered Telered,
Hope you are well. And sorry for the inconvenience. Can you please share the order ID details and associated profile link thus we can check it further? Please kindly check.
Thank you.