Forum Replies Created
Our other users are not claiming such an issue. If packages are needed to login for downloading, the stats should appear with user info, not with guest. If the issue has been occurring frequently recently, please let us know and, if possible, give us your staging site admin access for checking the issue in detail. Please kindly check.
Thank you.
Please kindly check now for your issue.
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Can you please kindly share some screenshots for checking how you are facing the issue and I can also forward it to our team? Please kindly check.
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Hi,
I have found the cause of the “cannot save” issue. The browser console log clearly shows a 403 Forbidden error being returned by LiteSpeed Web Server when the plugin tries to send a save request to wp-admin/admin-ajax.php. This means the request is being blocked at the server/hosting level — before WordPress, the theme, or any plugin can even process it. This is why disabling everything made no difference.
This is not a plugin or theme conflict. It is a server firewall (ModSecurity) issue.
Could you please contact your hosting/server support and ask them to:
Check ModSecurity logs for blocked requests on wp-admin/admin-ajax.php
Whitelist admin-ajax.php from the ModSecurity rules
Once your hosting provider resolves this on the server side, the Premium Package save issue should be fixed.
Thank you and regards
Premium Package Settings save is working properly on our testing site. Can I test enabling/disabling with plugins/themes from your site to find the conflict? Please kindly check and let me know.
Thank you and regards.
If conflicting with your active theme, you can contact with theme support, thus you may get the fix. Pleaase kindly check.
Thank you
Hello ZOOK Marketing,
Hope you are well. Sorry for the inconveneince. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Hello x472134,
Hope you are well. For cancelling auto-renew please send an order note from your account , Please kindly follow this article, https://www.wpdownloadmanager.com/doc/how-do-i-turn-off-auto-renew-for-my-wpdm-pro-subscription. Also, please let us know which feature we can add/improve or support we can give you. Please check and let me know if you have any queries.
Thank you and kind regards
Please kindly share the wp-admin access in a private reply for a quick fix for the issue. Please kindly check.
Thank you
I have tested here with other content along with the login shortcode.
It is working properly as expected here. I think your login page may be misconfigured with other content for the login shortcode. Please kindly check.
Thank you.
Those packages are coming for guest download, can you please check with your login if it is happening for you too. Please kindly check.
Thank you
Hello John Bob,
Hope you are well. You can use [page_link] in your page/link template from Downloads > Templates also in your every package edit page and Package settings the link/page template. For more template tags you can check here, https://www.wpdownloadmanager.com/doc/template-tags/, please kindly check.
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Credentials are not working. Please kindly check.
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It should not happen as you have protected the whole site for particular roles. Can you log in with a different role and also test yourself if the issue is appearing there too? Please kindly check.
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For Download All button spinner issue , We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
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If possible, please, give your temporary wp-admin login details in a private reply to check the issue.
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Ok, Please kindly let me know if you have any more queries.
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Sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.
Thank you again and regards
Hello Daniel Klotz,
Hope you are well. You can delete from your site the cache with a cache plugin, thus your users also will not face such the issue. Please kindly check and let me know if you have any queries more.
Thank you and regards
No I didn’t changed anything without the Query.php file. Please kindly check.
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Your staging site login credentials are not working, please reactivate it for checking the issue. Please kindly check.
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Where is the error coming from? Is it coming on a specific page? You can also check replacing the original plugin with an adjusted plugin. Please kindly let me know if the issue disappears.
Thank you
Sorry for the inconveneince. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Really sorry for the inconvenience. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards