Forum Replies Created
ok, sure.
Thank you
Sorry for the inconvenience. I think it may have a conflict between your plugins or active theme. For testing have to disable one by one other plugins if there any conflicts. Need to switch theme to another for checking. If you permit me, I can check this process. Please kindly check and let me know.
Thank you and kind regards
While trying to login giving, this message
ERROR: Your account is still pending approval.
Please kindly check.
Thank you
I have forwarded your issue to our team. Please kindly let me know if you have any more queries.
Thank you
Hello Crystal Fountains,
Hope you are well. And sorry for the inconvenience. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Hello Laura Schulz,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
I have checked that, you are using an old version of download-manager plugin, also your license has been expired. Can you please update the plugin to the latest version and try again? Please kindly check and let me know.
Thank you and regards
For now, You can download the latest version from your account and use them. However, I have again informed for the update to our team. Please kindly let me know if you have any queries more.
Thank you
I have not directly access of the mail. Can you please share the credentials here in the private reply. Please kindly check.
Thank you
Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
I have tested from your site with our own license. It is working properly as expected. Can you please share your order ID thus we can check the issue further? Please kindly check.
Thank you
If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Hello carlos adrian gaetani,
Hope you are well. And sorry for the inconvenience. Can you please delete the plugin from plugin list from WP Admin > Plugins. And again install the latest version, copy the license key and use it, I hope then it will work properly for you. I think it is a cache issue from your site. Please kindly check.
Thank you
Hello Patrick,
Hope you are well. And sorry for the inconvenience. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
You can use support@wpdownloadmanager.com. Please kindly check.
Thank you
Hello Chelsea Sandberg,
Hope you are well. If I get the issue properly all the downloads are working properly with extra slash, but the new download packages missing extra slash so the downloads failing for them. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
For the issue, please kindly update version to 7.5.3. I hope your issue will be fixed then. Please kindly check.
Thank you
For the issues, please update the version to 3.3.65. I hope your issue will be fixed now. Please kindly check.
Thank you
Yes, it does with that too. As you said about directory add-on, so I have suggested that. However, please kindly check and let me know, if you have any queries more.
Thank you
I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Somehow my latest reply has been removed. However, Can you please let me know have you modified the core files of plugin, the appearance of same elementor element here, https://pro.wpdm.online/package-filter/ is diffrent from yours. I can’t able to delete and again install the plugins. Can you please try that and let me know?
Thank you
Hello Kim Adamof,
Hope you are well. Please kindly check all the shortcodes and demos here, https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/, then choose one shortcode. After choosing, please check if the shortcode has a template parameter. You have to make the template; it is a link template. Please browse Downloads > Templates > Link Templates, create a link template with the template tags here https://www.wpdownloadmanager.com/doc/template-tags/ according to your requirements. And use that template ID on the shortcode. Please kindly check if it helps you.
Thank you
For [changelog] and [wpdm_changelog] issue, I have already forwarded to our related team authority. Please kindly have patience for the update.
Thank you
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.
Thank you again and regards