Forum Replies Created
Credentials are not working. Please kindly check.
Thank you
It should not happen as you have protected the whole site for particular roles. Can you log in with a different role and also test yourself if the issue is appearing there too? Please kindly check.
Thank you
For Download All button spinner issue , We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
If possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Ok, Please kindly let me know if you have any more queries.
Thank you and regards
Sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.
Thank you again and regards
Hello Daniel Klotz,
Hope you are well. You can delete from your site the cache with a cache plugin, thus your users also will not face such the issue. Please kindly check and let me know if you have any queries more.
Thank you and regards
No I didn’t changed anything without the Query.php file. Please kindly check.
Thank you
Your staging site login credentials are not working, please reactivate it for checking the issue. Please kindly check.
Thank you
Where is the error coming from? Is it coming on a specific page? You can also check replacing the original plugin with an adjusted plugin. Please kindly let me know if the issue disappears.
Thank you
Sorry for the inconveneince. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Really sorry for the inconvenience. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
You have to use [fav_button] in your page or link template, for more or related template tags, please kindly check this doc, https://www.wpdownloadmanager.com/doc/template-tags/, please kindly check.
Thank you
As your shared log shows, the error is coming from the sitepress-multilingual-cms plugin. Please kindly check.
Thank you
Hello Kathy Amro,
Hope you are well. And sorry for the inconvenience. Can you please share the shortcode you are using on your site so we can check the issue in further detail? Please check.
Thank you.
Please kindly copy both of them to your live site, thus it works properly from your live site.
Thank you
Can you please share the error log details for checking if the issue is coming from WPDM plugins? Please kindly check and let me know.
Thank you and regards
While visiting the URL, it wants a password from me. Also, please share your related URLs so that I can check. Please kindly check.
Thank you
Hello David Meeke,
Hope you are well. Are you following this article for affliate,
Please kindly let me know.
Thank you and regards
Hello HappyHelper,
Hope you are well. You can use the recommended and fav parameters in the [wpdm_user_dashboard] shortcode as per your requirements. For more details, you can check this article:
Please kindly check.
Thank you and regards.
Please check from Downloads > Settings > Frontend Access if you are using the Clean login page option or not. Also, check if you are using the [wpdm_login_form] and [wpdm_reg_form] shortcodes on your page along with your slider options or shortcodes. Please kindly check.
Thank you
Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Hello Courtney Huber,
Hope you are well. Can you please let me know if your all packages are restricted for public access, you have assigened roles by Allow Access option from package settings. Please kindly let me know.
Thank you and regards
I have information from our team that, Our team member has fixed the issue from your site, A release with fix and update version is coming soon. You can copy the plugins to your live site, thus it may work there too.
Thank you