Nayeem Riddhi

Hello Esteban Rubiales Choquet de Isla,

The __wpdm_client cookie is used by the WordPress Download Manager plugin to track downloads and manage user sessions for download access control.

You can disable it by this, define('WPDM_ACCEPT_COOKIE', false); in your wp-config.php file.

Disabling it with define('WPDM_ACCEPT_COOKIE', false); in wp-config.php may have these effects:

1. Download history tracking may be affected – the plugin won’t be able to properly track which user has downloaded what files
2. Download limits per user might not work correctly since the plugin can’t track individual users reliably
3. Some premium features like download resume might be impacted
4. Guest download functionality might have limitations

If your site doesn’t rely heavily on these features or if you’re using user registration for downloads instead of guest downloads, the impact might be minimal.

The plugin should still function for basic downloads, but session-based features will be limited. This approach could be useful if you’re trying to make your site more privacy-focused or GDPR compliant.

Please kindly check.

Thank you and regards

Our team wants to check the issue on your site and asked you to share credentials along with the URL so that we can check the terms lock issue properly. Please kindly share credentials in a private reply.

Thank you.

Sorry for the inconveneince. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

We generally do not solve issues via UltraViewer or TeamViewer; however, can you test with one package giving a lock option, and then from the default value settings, disable that lock option and then update? If it is not working in this way, please check if you are using the latest version of the WPDM main plugin and the default value add-on. It can have also a conflict between your plugins or theme. You can disable your other plugins one by one to test for any conflicts. You may also switch to another theme for checking. Please kindly check.

Thank you

Disabling the lock for packages is working properly from our testing site. If possible, can you please give your temporary wp-admin login details in a private reply to check the issue? please kindly check.

Thank you

Which option or lock option you want to apply for your all packages? please kindly let me know.

Thank you

Hello Ishan Bhandari,

Hope you are well. Are you trying to change lock option some packages same and some are others, if so, then please turn off default settings apply for all packages and manually change packages lock options from their settings. Please kindly check.

Thank you

Releases, changing code, and the changelog are adjusted by our development team and our authority. Please let me know if you have any further queries.

Thank you

Hello HappyHelper,

Hope you are well. You can check the changelog for latest version details here, https://www.wpdownloadmanager.com/changelogs/. And for the issue are you talking about admin side file attached list or frontend file list? Please kindly check.

Thank you

Some may get helpful for this part of AI. And we have also documenation on it, https://www.wpdownloadmanager.com/doc/ai-settings/, so as part of latest technology, it may helpful for others. Thanks for understanding.

Thank you

Here our developers added this feature for making more ease creating templates, when you are giving instruction to AI, It is helping you. I hope it will be beneficial for you for building your products and site. Please kindly check.

Thank you.

Hello Sitcom Software,

Hope you are well. Thanks for writing to us. You can disconnect your added domain from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases and then connect the license which you are planning to continue next, thus I hope you can update the Pro plugin there too from your sub domain. Please kindly check.

Thank you

Hello Jason Emanuelson,

Hope you are well. Can you please let me know which AI feature of Download Manager you want to turn off? Does the option Generate Template With AI you want to disable/turn off? Please kindly let me know.

Thank you and regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.

Thank you again and regards

Yes, you can easily override the cart icon from your active theme — no need to edit plugin files directly.

How it works:

The plugin checks your theme for template overrides before using its own defaults. Just create a wpdm-file-cart folder in your active theme and copy the template there:

your-active-theme/wpdm-file-cart/floating-cart.php

Steps to change the icon

1. Copy wp-content/plugins/wpdm-file-cart/src/Views/floating-cart.php into your-active-theme/wpdm-file-cart/
2. Open the copied file and replace line 30:

// Original
<i class="fas fa-shopping-cart fc-icon"></i>

With your own icon Or a PNG/image file:

<img />

3. If you also want to change the icon in the side deck header, update line 45 the same way.

Just drop any of these into your-active-theme/wpdm-file-cart/ and customize as needed.

Theme overrides survive plugin updates, so your changes won’t be lost when you update the plugin.

Hope that helps! Let us know if you have any questions.

Thank you

Hello HappyHelper,

Hope you are well. Can you provide a screenshort which icon you want to change? You can take screenshot and upload here, https://imgbb.com/ and share the URL. Please kindly check.

Thank you

On our testing site it is working properly for file uploading. However, for your concern I am going to forward this issue to our team.

Thank you

this maybe not ok, https://modifyre.com#8221;, here comes HTML entity code, it should be "AllowedOrigins": ["https://modifyre.com"],

can you try this and check if upload works,

[
  {
    "AllowedOrigins": ["https://modifyre.com"],
    "AllowedMethods": ["GET", "PUT", "POST", "DELETE", "HEAD"],
    "AllowedHeaders": ["*"],
    "ExposeHeaders": ["ETag"],
    "MaxAgeSeconds": 3600
  }
]

Please kindly check

Can you allow the specific your website URL following this documentation, https://developers.cloudflare.com/r2/buckets/cors/#add-cors-policies-from-the-dashboard? Please kindly check.

Thank you

You can also check this documentation: https://developers.cloudflare.com/r2/buckets/cors/#add-cors-policies-from-the-dashboard

Thank you

For upload issue these errors showing in browser while uploading as I image attached,

This can be allowance from your cloudflare settings

Go to your Cloudflare dashboard → R2 → your bucket → Settings → CORS policy

You can try add something like this, if your issue may get resolve:

[
  {
    "AllowedOrigins": ["https://modifyre.com"],
    "AllowedMethods": ["GET", "PUT", "POST", "DELETE", "HEAD"],
    "AllowedHeaders": ["*"],
    "ExposeHeaders": ["ETag"],
    "MaxAgeSeconds": 3600
  }
]

Please kindly check.

Thank you

I have checked your issue, the Amazon S3 is loading properly here, https://modifyre.com/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-aws, but the folder is empty for attaching files. Please kindly check and for Settings > Cloud Storage empty section issue, I am going to forward it to our team. Please Kindly let me know if you have any more queries.

Thank you

This message is showing while trying to login and check with the above token,

Invalid Login Link

This login link is invalid, expired, or has already been used.

Please kindly check.

Thank you

Sorry for the inconvenience. Please kindly give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Backblaze B2 (US West) and Cloudflare R2 is available now on latest version. Please kindly update the add-on. Please kindly check.

Thank you