Please kindly check now. And let us know if the issue re-appears. Please kindly check.
Thank you
Please kindly let me know which page the error is coming, this download is loading properly as expected,
Please kindly let me know.
Thank you
Please kindly let me know if you are using the latest version or not. If older version you are using please update your version to latest. If problem persist, If possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Hello John Sheahan,
Hope you are well. And sorry for the inconvenience. Can you please let me know how the error has come? If any WPDM page or shortcode. Also please let me know which version you are using free or PRO. Please kindly check and let me know.
Thank you and kind regards
I have forwarded again the issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
For now, I have this information what i have given you. please kindly check and let me know if you have any queries more.
Thank you and kind regards
Please check the demo of file cart add-on, I hope it will fulfill your requirement. please kindly check.
Thank you
Hello Amgis Flowenol,
Hope you are well. For your requirement, you can check this add-on, https://www.wpdownloadmanager.com/download/wpdm-file-cart/. Please kindly check and let me know if you have any queries more.
Thank you and regards
For creating infinite loop issue, it has been disabled by our team authority. Please kindly check and let me know if you have any queries more. Please kindly check.
Thank you and regards
The amazon s3 add-on update is available now with fix. Please kindly check.
Thank you and regards
Hello Fistf Administrator,
Hope you are well. If you are using WPDM PRO you can create new or clone existing Package details page template/ Page Template from Downloads > Templates > Page Templates section. And for using page template, you can set page template from edit package editor or edit file editor > Package Settings > Templates section. Please kindly check and let me know if you have any queries more.
Thank you and regards
I have forwarded your information to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.
Thank you again and regards
Yes, for other css like button, color etc you can change directly from settings. Please kindly check.
Thank you
It is “Premium Packages – Sell Digital Products Securely” plugin frontend css. It is working properly from our testing site. Afrer enabling/disabling the option, you should see some changes for premium package pages like cart page etc. Please kindly check.
Thank you and regards
Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Hello Amgis Flowenol,
Hope you are well. Can you please let me know which WPDM plugin you are using, free or Pro and also please let me know which version currently you are using. please kindly check.
Thank you and kind regards
If you have hosting access of your site, you can rename the plugin from wp-content > plugins > download-manager folder, thus the issue may got disappear. And the version you can check from WP Admin > Plugins section . The latest version of WPDM Free version is now 3.3.40. Please kindly check and let me know.
Thank you and kind regards
Hello Ben Kabuula,
Hope you are well. And sorry for the inconvenience. Can you please let me know which version of WPDM and WP you are using, and which page and what scenario the error is coming ? Please kindly check and let me know.
Thank you and regards
Hello ibradley,
Hope you are well. Based on the documentation at https://imsas.github.io/wpdm-rest-api-docs/#get-all-packages, the categories parameter for filtering packages is documented in the **Query Parameters** table under the “Get All Packages” section.
According to the documentation, the categories parameter expects: **”Send array of category terms. ["Business","Travel"]“**
However, the documentation examples show POST requests with JSON payloads. For GET requests using URL parameters, you’ll need to format the array appropriately. Try these formats:
**(Array notation):**
wp-json/wpdm/v1/packages?categories[]=Documentation
**Important notes:**
– Use the **category name** (e.g., “Documentation”), not the slug (e.g., “documentation”)
– Category names are case-sensitive
– Your original query ?categories=documentation was likely returning all packages because it wasn’t matching the exact category name
To find the exact category names in your system, first query:
wp-json/wpdm/v1/categories
This will show you the correct category names to use in your packages query.
Reference: https://imsas.github.io/wpdm-rest-api-docs/#get-all-packages (see the Query Parameters section)
Please kindly check and let me know.
Thank you and kind regards
Hello HappyHelper,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
For now WPDM doesn’t add any such option. You have to set from it AWS admin. Please kindly check.
Thank you and kind regards
Please kindly check and let us know if you need any help related to WPDM.
Thank you
Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards