Nayeem Riddhi

Sorry for the inconveneince. We are checking the issue. I have already forwarded the mail issue to our related team authority regarding it. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Can you please share site login URL too?

Thank you

I shall try to check the Subscribe to Admin upgrade mail issue. And you shall be updated accordingly.

Thank you

It is glamour theme. If possible, please, give your temporary wp-admin login details in a private reply to check/adjust the issue. Also tell me which sections you are trying to add. Please kindly check.

Thank you and regards

For the user email notification issue, It is working properly for the user here, https://aureliocollstg.wpenginepowered.com/messages/, The user getting the mail, please also check the spam folder.

Thank you and regards

Hello Laura,

Hope you are well. Thank you for your purchase of the Full Access Pack! We’re glad to hear you’re enjoying the plugin. Let me address each of your questions with verified solutions:

1. Hiding Empty Social Media Icons

The social icons (Facebook, Twitter, YouTube) in email templates will still display even when the URL fields are left empty in Downloads > Templates > Email Settings. This is because the templates contain the link HTML regardless of whether the URL is set.

Solution – Override the Email Template:

To make changes that survive plugin updates, use the template override system, following this documentation, https://www.wpdownloadmanager.com/doc/template-files/

1. Create a folder named download-manager inside your active theme:
– Path: /wp-content/themes/your-theme/download-manager/
2. Create an email-templates folder inside it:
– Path: /wp-content/themes/your-theme/download-manager/email-templates/
3. Copy the email template you’re using from the plugin to your theme. For example, if using “Default” template:
– From: /wp-content/plugins/download-manager/src/__/views/email-templates/default.html
– To:/wp-content/themes/your-theme/download-manager/email-templates/default.html
4. Edit the copied file and remove the social icon sections. For default.html, find and remove lines 202-214 (the social links section).
5. Repeat for any other email templates you use (stripe.html, fabulous.html, etc.).

Your custom template will now be used instead of the plugin’s default, and updates won’t overwrite your changes.

2. Removing “Powered by Download Manager”

Yes, with your Business/Full Access Pack license, you can remove this branding. The “Powered by Download Manager” link appears in all 14+ email template files.

Solution – Override Each Template:

Using the same override method above, edit each email template file in your theme and remove the line containing the “Powered by” link (usually near the end of each template file).

For example, in default.html (line ~238), remove:
<p style="margin: 16px 0 0 0;"><a href="https://www.wpdownloadmanager.com" style="...">Powered by Download Manager</a></p>

Repeat this for all email templates you use.

Note: For File-Cart emails, the email sent also uses this wrapper template, so removing the “Powered by” link from the template will apply to File-Cart emails as well.

3. Removing “This link will expire after first use” from File-Cart Emails

This message is hardcoded in the File-Cart plugin and cannot be removed via template override (it’s built in PHP, not HTML templates).

Solution – Use a Translation Filter:

Add this to your theme’s functions.php file (this survives plugin updates):

add_filter('gettext', function($translation, $text, $domain) {
    if ($domain === 'wpdm-file-cart' && $text === 'This link will expire after first use.') {
        return ''; // Returns empty string, hiding the message
    }
    return $translation;
}, 10, 3);

Alternative – Edit Directly (Not Recommended):

You can edit /wp-content/plugins/wpdm-file-cart/src/EmailService.php around line 158-160 and comment out those lines, but this change will be lost when the plugin is updated.

Please kindly check and let me know, if it helps you

Thank you and regards

Which demo you are talking about? Please kindly share the link.

Thank you

I shall try to check your issue tomorrow.

Thank you

The Attire theme, along with Attire Blocks, has been discontinued and will no longer receive updates. We are focusing on the Glamour theme(dedicated for Download Manager) and bringing improvements to it. Please kindly check and download it from here, https://www.wpdownloadmanager.com/download/wpdm-glamour-premium-wordpress-theme-for-digital-downloads/ and then check appearance, if it fits your requirements. Please kindly check.

Thank you

For the user email notification issue, if possible, can you please give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Sorry for the inconveneince. We are checking the issue. I have already forwarded the two issues to our related team authority regarding it. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Hello Jonathon,

Hope you are well. Yes, you can integrate Relevanssi with the [wpdm_all_packages] shortcode. Here’s how:

Add this code to your site:

add_filter('wpdm_all_packages_query_params', 'wpdm_all_packages_use_relevanssi');

function wpdm_all_packages_use_relevanssi($params) {
    if (isset($params['s']) && !empty($params['s'])) {
        $params['relevanssi'] = true;
    }
    return $params;
}

Add it to your active theme’s functions.php file at the bottom.

If you’d rather disable the search filter entirely, just add this CSS:

.wpdm-filter-toolbar__search { display: none !important; }

Go to Appearance → Customize → Additional CSS and paste it in.

Let me know if you need any help!

Thank you and regards

Hello Susie Japs,

Hope you are well. And sorry for the inconvenience. Can you please let me know if you are talking about the Messages > Settings > General section? Please kindly elaborate on this so I can check the issue on our testing site and let you know. Please also let us know which version of the plugin you are using now. Please kindly let me know.

Thank you

For adding in wpdm_category shortcode your custom filter, you need to customize download-manager plugin this folder files, /download-manager/src/Category/views, you can do it in your theme for the next plugin update thus not losing your custom adjustments following this doc, https://www.wpdownloadmanager.com/doc/template-files/, or

if you can’t able to adjust code, then you can order a customization service from here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/.

Please kindly check and let me know if you have any queries more.

Thank you and regards

Hello Dave Griffin,

Hope you are well. Can you please let me know for which shortcode or feature you want to add your requirement? You can check the details feature of Advanced Custom Fields here, https://www.wpdownloadmanager.com/download/advanced-custom-fields/. Please kindly check and let me know.

Thank you and regards

I have updated download manager plugin to the latest, now it is working here properly, https://courts-stage.mystagingwebsite.com/forms/, please kindly check now.

Thank you

I have information from our team that, There is no way to make it live or reactivate a PayPal automatic renewal once it has been canceled. For now, please continue using this current license until it expires. After the license expires, you can simply purchase a new license and complete the payment again via PayPal. Please kindly check.

Thank you.

For now, tags don’t have such options. But you can customize the tag’s downloads appearance creating archive.php in your active theme. You can also keep feature requests here too, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/. please check and let me know

Thank you and regards

One of your tags, when click redirecting me to this page: https://pre.guichet-cpts-occitanie.org/document-tag/rgpd/. From this page, https://pre.guichet-cpts-occitanie.org/ressources-documentaires/, do you want to modify the design of the tag page? Please kindly let me know.

Thank you

Hello Sitcom Software,

Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. If possible, please give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Hello Trágora SCA,

Hope you are well. And sorry for the inconvenience. We are checking the issue. I have already forwarded it to our relevant team authority regarding the issue. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Sorry for the inconvenience. I have information from our team authority that, update card button has an issue. We are working on fixing it. Please kindly let me know if you have any more queries.

Thank you.

Hello HappyHelper,

Hope you are well. And sorry for the inconvenience. Can you please kindly let me know which add-ons or plugins you are facing the issue? Please kindly let me know.

Thank you

I can able to access the plugins menu now. But there is no option I can find for deactivating or activating plugins. Please kindly check and let me know.

Thank you and regards.