Hasibul Amin Hemel

What kind of issues users are facing? Can you tell us more details about the downloading error?

Thanks

Your downloads page will work now, There was a modification done with the plugin code in file class.Package.php ► line 260
preg_match('/[a-zA-Z_\x7f-\xff][a-zA-Z0-9_\x7f-\xff]*/',$key)

Thanks

Looks like the problem with your theme that is not compatible with the wpdm plugin function. Why would the theme put the wpdmpp_currency_sign() function of the plugin into the theme file?
There is a possibility that the theme is making static sites with the function code which generates the sign in the frontend.

Can you look for details code? is there anything else.

Thanks

Seems like the folder that contains the download manager files are missing. Try creating a new folder in the upload directory name download-manager-files, so the path will be wp-content/uploads/download-manager-files. Make the permission of the folder 755. And create a .htaccess file in the folder and put the following code.

RewriteEngine On
<Files *>
Deny from all
</Files>

Thanks

Can you please send details request at support@wpdownloadmanager.com for further assistance.

Thanks

Hi there,

I’ve tested with different browsers but all the downloads are functional. If there any specific php error for chrome on OS X available, can you give us from error log?

Thanks

There is a possibility that your uploaded file is not created in the wp-content->uploads->download-manager-files directory.

Have you checked the package created with frontend? Do the files are available inside the package in edit mode?

If not uploaded successfully, then there might be a problem with the .htaccess file, which should be created at that directory.

And,
you can edit your email front wp-admin/edit.php?post_type=wpdmpro&page=templates&_type=email this email template page.

Thanks

Thanks for sending your version.

Hi,

currently, you can’t set specific category access for specific user role in the frontend uploader. By you can do this manually by editing the template file. You can use this function to check for user access to category and then show the category name.

Thanks

The downloads don’t work because both of your old and new sites have the same amount of package of 7 pdf files. Now, in which package the download not working has no files.

Have you total 1200+ packages with 7 files? there must be many more files missing from old server? or you are using files from drive or s3?

Thanks.

can you send login in private to check?

Thanks

Hi,
Is there any error log available? Which PHP version are you using?
can you send the login in private to check?

Thanks

I am looking into the other issue. Thanks for pointing it out. We will push the bug fix with next updates.

Thanks