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Humayon

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Viewing 25 posts - 826 through 850 (of 2,803 total)
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Jul 21, 2022 at 9:20 am in reply to: Sort downloads by access level? #175468

Humayon
Spectator

Hello,

Thank you for your query.

Unfortunately, as of now, we don’t have such features in the WPDM plugin.

But thanks for your suggestion. I’ll forward your thought to our concerned development team, and if feasible, we will surely add this feature in our future update.

Regards

Jul 21, 2022 at 5:43 am in reply to: pdf opens in browser instead of downloading #175450

Humayon
Spectator

Hi @aybpro,

Thank you for being so cooperative.

I want to let you know that our team have found the issue and they have ensured that it will be adjusted with the next update.

We appreciate your patience and cooperation regarding this.

With Regards

Jul 21, 2022 at 4:51 am in reply to: Download Manager Pro #175446

Humayon
Spectator

Hello,

Thank you for writing back to us.

Please check now we have changed the subscription for you.

With Regards

Jul 21, 2022 at 4:37 am in reply to: Refund and turn off automatic renewal #175445

Humayon
Spectator
This reply has been marked as private.
Jul 21, 2022 at 4:29 am in reply to: allow html tags for titles in files in list (attached files) #175444

Humayon
Spectator
This reply has been marked as private.
Jul 20, 2022 at 8:08 am in reply to: I want to download the dropbox file directly #175392

Humayon
Spectator

Hi @yahuhichi,

Greetings for the day.

Unfortunately, as of now, it’s not possible as WPDM doesn’t have any control over the download process when using any cloud/remote storage like dropbox.

With Regards

Jul 20, 2022 at 8:06 am in reply to: Email templates #175391

Humayon
Spectator
This reply has been marked as private.
Jul 20, 2022 at 5:56 am in reply to: allow html tags for titles in files in list (attached files) #175381

Humayon
Spectator

Hi,

Thank you for your concern.

Unfortunately, as of now, it’s not possible as the front-end will be encoded.

But thanks for your suggestion. I’ll forward your thought to our concerned development team, and if feasible, we will surely add this feature in our future update.

Regards

Jul 20, 2022 at 5:10 am in reply to: Email templates #175379

Humayon
Spectator

Hi,

Thank you for the details.

To change the referred Sitename colour or remove it, you may need to edit the codebase as it’s not possible from the admin panel.

Please follow this reference screencast to customise it accordingly: https://prnt.sc/aY_5Es7UMQrf

Regards

Jul 19, 2022 at 5:35 am in reply to: Have PRO Version. My files are >20MB. Can’t upload #175305

Humayon
Spectator

Hello,

Greetings for the day.

First of all, there is no such upload limitation in the WPDM plugin.

It seems your server is restricting such upload size.

Please follow this documentation to increase the upload size: https://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/

Regards

Jul 19, 2022 at 5:13 am in reply to: Email templates #175304

Humayon
Spectator

Hi,

Thank you for your reply.

I am not clear about the query, Can you please provide us with a screenshot of the logo issue?

It will be very cooperative if you share your website credentials in a private reply to check the issue further.

Regards

Jul 18, 2022 at 7:51 am in reply to: pdf opens in browser instead of downloading #175276

Humayon
Spectator

Hello,

Thank you for writing back to us.

Our team was on a festival holiday.

We will let you know an update about it.

Please spare us some additional time.

Regards

Jul 18, 2022 at 5:20 am in reply to: Email templates #175261

Humayon
Spectator

Hi,

Greetings for the day.

To change the color and delete the [#sitename#] please proceed to Dashboard>Downloads>Templates>Email Templates and then edit your corresponding template. Here’s the reference screenshot: https://prnt.sc/kY8tpj5SltiO

Also, to change the colour please add CSS like this: https://prnt.sc/x9NqFQ6_eitJ

With Regards

Jul 18, 2022 at 4:21 am in reply to: Customisation request #175255

Humayon
Spectator

Hello,

You are welcome.

Have a good day!

Jul 17, 2022 at 5:13 am in reply to: Import of Registered Users #175210

Humayon
Spectator

Hello,

Thank you for the clarification.

Unfortunately, as of now, we don’t have such a feature in the WPDM plugin.

But thanks for your suggestion. I’ll forward your thought to our concerned development team, and if feasible, we will surely add this feature in our future update.

If you need help with anything else, feel free to open a new topic, and if I get any updates regarding this, I will surely inform you.

Regards

Jul 17, 2022 at 5:08 am in reply to: Download button not showing on iPhone or iPad #175208

Humayon
Spectator

Hi,

Thank you for your reply.

[google-ad-1] is a shortcode, and it seems you have tried to show an ad using a third-party plugin.

Please check the related template file and make sure to remove the shortcode.

I hope you understand.

Regards

Jul 17, 2022 at 5:05 am in reply to: Customisation request #175207

Humayon
Spectator

Hi @wpdm627726bf50322,

Thank you for your cooperation.

Please check your email. Our related team emailed you, and please continue there further.

Regards

Jul 17, 2022 at 5:04 am in reply to: Cancel subscription #175206

Humayon
Spectator

Hi @webdoktor,

Apology for the inconvenience.

We sent an email 7 days prior about auto-renewal before the charge.

Also, have you canceled the auto-renewal by sending an order note from the order details page?

Regards

Jul 15, 2022 at 5:32 am in reply to: Import of Registered Users #175124

Humayon
Spectator

Hi,

Thank you for your concern.

You can import role-wise by following our documentation: https://www.wpdownloadmanager.com/doc/bulk-import/

Regards

Jul 15, 2022 at 4:32 am in reply to: Customisation request #175119

Humayon
Spectator

Hi @wpdm627726bf50322,

Thank you for writing back to us and please take our apology for the delayed response as our team was on a festival holiday.

Please spare us some additional time to get back with an update.

Regards

Jul 14, 2022 at 11:35 am in reply to: Invalid download link on Email locked packages #175095

Humayon
Spectator

Hello,

Greetings for the day.

It is hard to determine the issue without looking into your website.
​
​I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login and related package URL
# Username
# Password

Looking forward to hearing from you.

Jul 14, 2022 at 5:21 am in reply to: Changing the credit card information #175079

Humayon
Spectator

Hello,

Greetings for the day.

1 ) Visit the order details page from https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

2 ) Click on order, then hit the ‘Update Card’ button and insert new card details in the popup.

Let us know if you. need further assistance regarding this.

Have a good day!.

Jul 13, 2022 at 7:10 am in reply to: I bought plugin but I can’t access download area #175038

Humayon
Spectator

Hi,

Thank you for your reply.

Let me clarify, you will receive all updates for your currently active billing cycle and if you cancel the next/upcoming billing cycle then you won’t be able to receive the plugin update for that particular billing cycle.

I hope you understand.

With Regards

Jul 13, 2022 at 7:06 am in reply to: Download button not showing on iPhone or iPad #175037

Humayon
Spectator

Hello,

It is hard to determine the issue without looking into your website.
​
​I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login and related package URL
# Username
# Password

Looking forward to hearing from you.

Jul 13, 2022 at 7:04 am in reply to: Auto renew cancellation #175036

Humayon
Spectator

Hi @valeka,

Thank you for writing back to us.

Please send an order note from the order details page to cancel the auto-renewal.

However, if you cancel the auto-renewal and when your current validity period is over, you will be unable to get the future update which will contain future compatibility, security updates, and new features.

Regards

Viewing 25 posts - 826 through 850 (of 2,803 total)
1 2 3 … 33 34 35 … 111 112 113