etc

Thank you for the reply.

I know how to fix it – and have done so over a dozen times so far. I’m actually working on it right now, during the time you were composing your reply.

Some of my sites did have custom widths set, but for those that didn’t they all of sudden stopped displaying the icons today.

I do not wish to use a UI that overrides my theme. I’m applying more specific CSS instead, for link color, button color, etc. because there were a few sites that had multiple styling issues introduced with this update.

Is there a way to opt out of the UI styles? I’m trying to be as specific as possible to hopefully prevent this from happening again but it would be preferred to just turn the WPDM styles off completely, allowing my theme styles to apply to all content.

Tahasin, thank you for the quick reply!

I’ve been using this plugin on many sites for around 10 years. No two sites are the same, but I have several with custom Link Templates, and all my CSS is in a child theme.

I’m still checking sites. Of the ones I’ve checked, any instance of [icon] in my custom link template results in either the image not showing, or the image filling up 100% of the container. If I add CSS to apply a specific width or height to the img, it then is correct again. I’ve not had to add a style to the icon img previously.

The “.w3eden a” style is now applying var(–color_primary), which is overriding the font color declared in my theme. I do not want to have to go into your UI to specify the same colors that are already present in the theme. For the one site that I’ve fixed, I just applied more specific CSS to override your override. (If this was already the case previously, I’m not sure, but today’s update has caused the changes we are seeing on the sites.)

A couple of examples that I’ve found that I haven’t fixed yet:

https://hillindale.com/rules-forms/ (icons for each item are missing)

https://townofnewpoint.com/government/town-council/ (icons in the Meeting Minutes section are huge)

The page that I fixed:

https://holyfamilyoldenburg.com/about/forms/ (added more specific CSS for font size, link color, and a height on the image)

There are only 3 of the ~25 sites we have running the plugin. Some aren’t affected as much as others, but I haven’t checked them all yet.

Thank you.

My pleasure!

https://wordpress.org/support/topic/good-plugin-good-support-114

Thank you! I have updated to 3.3.36 and restored [description] to the link template. The output still looks good. Thank you for your prompt attention!

I have narrowed it down not to a plugin, but rather the Astra theme.

I had still been on WP 6.8 – I usually wait a week or so before updating to a new Major version. Astra has released updates for 6.9 compatibility that also weren’t yet installed.

Just now, I’ve upgraded the site to 6.9, and the Astra theme and Astra Pro plugin to their most recent versions. The problem still persists.

While I performed this troubleshooting only on one site, both of the affected sites do have the Astra theme.

Thank you!

Private reply sent. Thank you!

Thank you for the replies. I was out of the office on Saturday and Sunday. Now back in on Monday.

I just created a new WPDM post and assigned it to the Newspaper category to get it to display to the page, and the thumbnail is blurry.
https://ivfa.org/association/news/newspaper/

I removed it, but first I took a screenshot which you can view here:
https://www.dropbox.com/scl/fi/foiqd6aipqjo2qf4j3nfq/ivfa-screenshot-may-12-2025.pdf?rlkey=5v2qrdk2zw70ipmeqvbvz1yrw&st=ii3ks6ra&dl=0

Also I see where you noticed the February 2024 issue also.

Here is the shortcode in use on the page:

[wpdm_category id="newspaper" cols="3" colspad="2" colsphone="1" toolbar=0 items_per_page="12" paging="1" template="link-template-pdf-preview-portrait.php"]

Here is the link-template-pdf-preview-portrait.php file:

<!-- WPDM Link Template: PDF Preview Landscape -->
<div class="pdf-thumbnail-landscape" style="text-align: center;">
    <a href="[download_url]" target="_blank">
		[pdf_thumb_300x388]
		<br>
		<strong class="package-title">[title]</strong>
	</a>
</div>

Again, this has worked for around 7 years. I’m not sure what happened with February 2024. All other files have generated good thumbnails until May 2025.

Thank you for your help.

Nayeem, thank you for the reply.

Perhaps I was just impatient. I checked back in on my site today, and the new thumbnails are displaying. Though the old thumbs continued to display initially, even though I manually cleared the cache, at some point over the past 10 days the cache must have cleared via automatic process and now the thumbs correctly show the new instances of each PDF.

Thanks again for taking the time to look into my issue.

Thank you for the reply. I have created a staging site that is an exact copy of the live site. I changed the theme to Twenty Twenty One, and disabled all plugins except for Download Manager and WPDM – Extended Short-codes. The file tree still does not display.

https://ekova-com-staging.fmwqksu2-liquidwebsites.com/product-information/

I can provide a login if you would like. Any insight is appreciated. Thank you.

Update – in troubleshooting another issue for another website (I’ve had several today after updating sites to WP 5.5) I found that installing the WordPress-developed plugin “Enable jQuery Migrate Helper” fixes the main issue. The tree now shows and is functional again.

However, the order of my tree is now in reverse order from how I’d like it, and changing the order from “asc” to “desc” makes no difference. My orderby title results in a Z-to-A sort. Is there a way to remedy this?

Upon further investigation I found this support topic which is essentially the same as my own.

Ability to Order files in wpdm_tree [WPDM Extended Shortcodes]

I have applied this solution for now. Having the ability to reverse the order of the sub-categories via a shortcode attribute would be wonderful for a future update of the plugin.

Thanks,
Matt

I just found that your latest version makes $operator a variable…and I have now been able to set operator=AND in my shortcodes. No more manual edits every time I update the plugin!

Thank you for making this modification, and continued success. I use this plugin on multiple sites and it does what I need.

Thank you for pointing me to the right place!

I merely had to add one line to the tax_query array to get the desired functionality.

'operator' ► 'AND'

I appreciate your time and really like this plugin.

Update #2 – I found that all of the existing downloads had been set to a status of “Scheduled”, with a to-be-published time a couple of hours in the future. I’m not sure why that happened, but I simply waited a couple of hours and the files now are showing on the pages where I have included the category shortcodes.

Now that everything is showing, I’m finding that my order field = id in the shortcodes isn’t putting things in the intended order anymore because the ID’s were reassigned; everything is jumbled up. But at least the content is there.

Additional information: as a test, I just uploaded a brand new file to a category, and it DOES show up on the page using that category’s shortcode. So the problem isn’t with the shortcode itself. It’s a problem with re-associating my already-existing files with the Category that they were assigned to in version 2.6.8. Going through each file and choosing the category again isn’t working. I appreciate your help.