Home / Page 7

Ryan Stueve

Forum Replies Created

Viewing 25 posts - 151 through 175 (of 270 total)
1 2 3 … 6 7 8 9 10 11
Jul 31, 2023 at 7:24 pm in reply to: Set user download limit #188940

Ryan Stueve
Participant

Checking in again…been over a month since the last reply. I was able to provide some insightful info after further testing. Can you confirm that you received and that this is still being looked into please?

Jul 20, 2023 at 2:33 pm in reply to: Stats pulling “Guest” user #188735

Ryan Stueve
Participant

Hi there…checking back in. Haven’t received an update in some time.

Jul 20, 2023 at 2:30 pm in reply to: Set user download limit #188734

Ryan Stueve
Participant

Any updates on the further info I was able to provide?

Jun 27, 2023 at 9:16 pm in reply to: Packages deleting from trash after certain time? #188197

Ryan Stueve
Participant

That’s what I assumed, but wanted to check. Thank you!

Jun 27, 2023 at 4:14 pm in reply to: Set user download limit #188192

Ryan Stueve
Participant

We are wondering if packages are somehow associated with how many user access levels are applied to it (i.e. Full Active, Basic, etc). So if the resource has three profiles associated with it then it would report as 3 even though a user visited that specific resource once.

Jun 26, 2023 at 12:40 pm in reply to: Stats pulling “Guest” user #188165

Ryan Stueve
Participant

Just checking in again…any update on this issue that seems to still be occurring?

Jun 26, 2023 at 12:37 pm in reply to: Set user download limit #188164

Ryan Stueve
Participant

Tanvir,

We were able to test the download limit this weekend – below is a summary of the actions that we took and what the download limit stated after each step.

In summary:
• The download limit is not working as expected (looks to be counting in 3s and only for previews and not official download of file)
• It counts for some resources but not others
• I was never notified that I reached limit – just presented with corrupted file on preview screen

I have now deactivated the plugin as I have completed my testing. See screenshot of steps taken for visibility on the issue: https://proofs.advisorsexcel.com/2023/weekly-dbr/i/download-limits.png

Jun 21, 2023 at 3:08 pm in reply to: Set user download limit #188093

Ryan Stueve
Participant

No specific procedure, no. Just that we were getting contacted by users saying they were hitting limits (and the limits were showing as hit). But when we would check the download history of that user, it would show they had downloaded a lot less packages than the download limit that was set. Those two stats don’t seem to match each other.

Jun 13, 2023 at 2:57 pm in reply to: Set user download limit #187900

Ryan Stueve
Participant
This reply has been marked as private.
Jun 9, 2023 at 4:09 pm in reply to: Set user download limit #187787

Ryan Stueve
Participant

I know you are assuring me it only counts downloads, but I have clear evidence with a specific user who reached out because the site was saying he hit his limit of 90 downloads, but when we check his download history, there’s only 1 download for the day. He did go to a lot of package pages and previewed them with the PDF viewer embedded on the page though. Any chance these 2 are conflicting? We just are not seeing a clear reason on our end for why people are limiting out because the data doesn’t show that they should be.

Jun 9, 2023 at 2:45 pm in reply to: Stats pulling “Guest” user #187784

Ryan Stueve
Participant

Hi Shahjada, we are running version 6.3.5 and are still seeing issues with guest users showing up in our reporting despite not having any guest users or users with no role assigned on our site. The numbers have decreased, but it does still seem to be an issue with an average of 100 downloads per day showing up coming from guest users. Is this something you’ve continued to see?

Jun 6, 2023 at 4:28 pm in reply to: Set user download limit #187680

Ryan Stueve
Participant

I can work around that issue if needed. The bigger problem right now seems to be that the plugin isn’t quite doing what it is supposed to. I’ve got internal employees accessing downloads on our site who should have 30, 50 or 80 available downloads depending on how many user roles are assigned to them, but they are running out of downloads each day even though they haven’t downloaded 30, 50 or 80 things. Reseting the limit allows them to start back at 0, but we are having to manually reset them daily because it is showing they are reaching limits, but when we run a report of that users downloads, they aren’t showing that they have downloaded anything. Is this a known issue?

Jun 2, 2023 at 7:35 pm in reply to: Set user download limit #187606

Ryan Stueve
Participant

Thanks, Tanvir. This does meet my need. However, it looks like if I had a user set to more than one user role, it adds the download limits for those roles together. So say I had someone set as a subscriber with a download limit of 15 and as an editor also with a download limit of 15, it gives that user 30 total downloads for the day. Is there any way to avoid this?

May 10, 2023 at 9:00 pm in reply to: Package ID #186670

Ryan Stueve
Participant

Thanks all!

May 9, 2023 at 9:27 pm in reply to: Package ID #186617

Ryan Stueve
Participant

Thank you! Although, is there any other way that’s more permanently on the dashboard and doesn’t require hovering?

May 1, 2023 at 1:29 pm in reply to: Hide “Select From Media Library” button from Attach File settings? #186358

Ryan Stueve
Participant

Thank you, Nayeem.

Apr 27, 2023 at 4:04 pm in reply to: Stats pulling “Guest” user #186268

Ryan Stueve
Participant

Sounds like this is a wider spread issue if others are experiencing. Would really appreciate an update as we haven’t received any correspondence in over a month now.

Apr 20, 2023 at 7:42 pm in reply to: Stats pulling “Guest” user #186127

Ryan Stueve
Participant

Hi Shahjada, checking in again. Been looking for an answer to this for almost 2 months and haven’t had any update or response in a month. This reporting ability is core to our business and we really need to be able to accurately see which users are downloading what.

Apr 6, 2023 at 10:13 pm in reply to: Stats pulling “Guest” user #185728

Ryan Stueve
Participant

Hi Shahjada, any update on this?

Mar 29, 2023 at 3:01 pm in reply to: Stats pulling “Guest” user #185413

Ryan Stueve
Participant

Thank you for the update.

Mar 17, 2023 at 12:57 pm in reply to: Stats pulling “Guest” user #184966

Ryan Stueve
Participant

Hi there. Wanted to check back in. It seems like this issue continues to grow despite no changes on my end. In speaking to our Content Manager, she said she used to pull reports of downloads by user and only had a few lines of “Guest” that she would just remove. Her latest export showed 765, so they are increasing even though we are using SSO and all users have access levels assigned.

Our Content Manager did mention that when she looked at the backend after downloading things herself, it appeared that it would show her name once or twice, but every download she did after that would show as “Guest” even though she knew it was her. Seems like that is a trend where there will be 2 downloads from the same person followed by several “Guest” downloads. Knowing that, it seems like a glitch within Download Manager and not something that I have done.

Mar 7, 2023 at 4:57 pm in reply to: Stats pulling “Guest” user #184529

Ryan Stueve
Participant

Thank you. Yes, we have users set up with roles and all of our packages have roles assigned, so it seems odd that this information isn’t populating and seems to recently have become a more widespread issue than previously.

Mar 6, 2023 at 5:12 pm in reply to: Stats pulling “Guest” user #184459

Ryan Stueve
Participant

My concern is that our site is locked down with SSO, so users have to be logged in. And all of our users are set with user roles, so I am having trouble determining how people can be downloading as a Guest.

Mar 6, 2023 at 2:07 pm in reply to: Stats pulling “Guest” user #184447

Ryan Stueve
Participant
This reply has been marked as private.
Mar 3, 2023 at 1:27 pm in reply to: Multiple PPT/Doc files not previewing #184365

Ryan Stueve
Participant

Working! Thank you so so much!

Viewing 25 posts - 151 through 175 (of 270 total)
1 2 3 … 6 7 8 9 10 11