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Courtney Huber

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May 24, 2024 at 7:11 pm in reply to: PDF Viewer – Errors Occurring #195830

Courtney Huber
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May 17, 2024 at 12:52 pm in reply to: URGENT: Continued Fatal Errors #195584

Courtney Huber
Participant

Since it appears the initial fatal error has been resolved, I’m going to remove the admin access to the site. We are currently using a different method as a workaround to the issues we’ve been having. It will be difficult for you to thoroughly test what we have been experiencing with that workaround in place and not being able to see live during those live traffic times what is occurring. If I’m able to recreate the issue and tie it to slow logs that say what might be happening, I’ll reach back out. But right now I think we are maybe at an stopping spot. Thanks for your help.

May 16, 2024 at 9:48 pm in reply to: URGENT: Continued Fatal Errors #195575

Courtney Huber
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May 15, 2024 at 7:42 pm in reply to: URGENT: Continued Fatal Errors #195563

Courtney Huber
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Yes, the whole site is SSO protected and cannot be viewed without using the login credentials provided in the previous private post. Please let me know if that works.

May 9, 2024 at 3:22 pm in reply to: URGENT: Continued Fatal Errors #195457

Courtney Huber
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May 8, 2024 at 12:31 pm in reply to: URGENT: Continued Fatal Errors #195430

Courtney Huber
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May 7, 2024 at 9:35 pm in reply to: URGENT: Continued Fatal Errors #195407

Courtney Huber
Participant

Yes, we are still having issues. PDFs have not been loading for over an hour. In chatting our host, they see a massive amount of slow errors coming from download-manager and wpdm-pdf-viewer.

May 6, 2024 at 3:23 pm in reply to: URGENT: Continued Fatal Errors #195342

Courtney Huber
Participant

We have installed the update, but are still receiving errors with PDFs loading and giving an error that says:
An error occurred while loading the PDF.

Does seem to be intermittent still. Have been unable to confirm if the fatal error is still occurring.

May 6, 2024 at 2:20 pm in reply to: URGENT: Continued Fatal Errors #195337

Courtney Huber
Participant

I do see v3.1.0 out now, so I’ll get it updated. Is that the version I should be expecting to see this change?

May 6, 2024 at 12:45 pm in reply to: URGENT: Continued Fatal Errors #195335

Courtney Huber
Participant

Thank you, Nayeem. Do you have an estimate on when that update might be available?

May 3, 2024 at 9:36 pm in reply to: URGENT: Continued Fatal Errors #195305

Courtney Huber
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May 2, 2024 at 7:26 pm in reply to: URGENT: Continued Fatal Errors #195273

Courtney Huber
Participant

I am unable to turn this on for a few reasons…for one the site is live to the public and turning on debug mode isn’t a good experience on the frontend. However, I have downloaded the logs from the past 2 days. Is there a way that I can share that file with you? I don’t have access to Dropbox, etc. so I’m hoping you have a file share system that I can send that to you.

We are having issues again currently and we continue to get the following error from your plugin:

NOTICE: PHP message: PHP Fatal error: Uncaught TypeError: method_exists(): Argument #1 ($object_or_class) must be of type object|string, null given in /www/wp-content/plugins/wpdm-pdf-viewer/tpls/viewer.php:68

Apr 30, 2024 at 3:31 pm in reply to: URGENT: Continued Fatal Errors #195227

Courtney Huber
Participant

As mentioned previously, this is an intermittent issue. When it appears, our host is able to pull slow logs and see fatal errors occurring with your plugin. I can reach back out the moment it occurs again if that is helpful. Are you able to pull logs and see these errors yourself?

Is there a development team that we can elevate this to? Download Manager is the core functionality of our site and we have to get this resolved or else come up with a plan to replace this plugin with another solution which will take time that we don’t have while things are still not working intermittently.

I appreciate you getting in to look around, I’d just ask if you don’t mind keeping any test content published as a draft following testing, especially during our business hours. We want to avoid having test content out for people to access.

Apr 29, 2024 at 10:09 pm in reply to: URGENT: Continued Fatal Errors #195178

Courtney Huber
Participant

One more update before I leave for the day as we experienced downtime again today. Flywheel was able to tell us the following at the time of the incident:

For the PDF viewer, it looks like that plugin is generating a Fatal Error:

PHP Fatal error: Uncaught TypeError: method_exists(): Argument #1 ($object_or_class) must be of type object|string, null given in /www/wp-content/plugins/wpdm-pdf-viewer/tpls/viewer.php:68

Fatal errors like this will break functionality and can also cause quite a slowdown as code isn’t executing properly. We recommend working with the plugin authors to get that patched up at your earliest convenience.

In addition to the Fatal Error, this plugin is also generating a large number of slow log entries, as is the download-manager plugin. Its possible these two issues are connected. It is generating a huge number more slow log entries than it was yesterday (about 7,000 in the last 24 hours alone).

Apr 29, 2024 at 7:28 pm in reply to: Stats missing info – pulling “Guest” user #195177

Courtney Huber
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Apr 29, 2024 at 7:25 pm in reply to: URGENT: Continued Fatal Errors #195176

Courtney Huber
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Apr 29, 2024 at 7:03 pm in reply to: URGENT: Continued Fatal Errors #195174

Courtney Huber
Participant

Okay thank you. Let me know if you have any trouble accessing.

Apr 29, 2024 at 1:59 pm in reply to: URGENT: Continued Fatal Errors #195154

Courtney Huber
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Apr 29, 2024 at 1:13 pm in reply to: Stats missing info – pulling “Guest” user #195146

Courtney Huber
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Apr 29, 2024 at 1:11 pm in reply to: URGENT: Continued Fatal Errors #195145

Courtney Huber
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Apr 26, 2024 at 8:34 pm in reply to: URGENT: Continued Fatal Errors #195055

Courtney Huber
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Apr 25, 2024 at 5:30 pm in reply to: Stats missing info – pulling “Guest” user #195021

Courtney Huber
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Apr 25, 2024 at 5:29 pm in reply to: Set user download limit #195020

Courtney Huber
Participant

Any update on this? Growing increasingly frustrated by the lack of response. We’ve been working on this issue for almost a year and I’m not getting much communication or update on progress.

Apr 25, 2024 at 5:28 pm in reply to: URGENT: Continued Fatal Errors #195019

Courtney Huber
Participant

Yes, Download Manager Pro Version 6.5.3 and WPDM PDF Viewer Version 3.0.6

Apr 23, 2024 at 2:49 pm in reply to: Stats missing info – pulling “Guest” user #194928

Courtney Huber
Participant

Hello…checking in again. I know you are very busy, but really needing a status update. This topic started over a year ago and I still am not receiving communication about progress. The lack of response on this core necessary feature not working is leading us to talk about looking for a different document management solution.

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