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I have updated to the newest version, but am still experiencing the issue of no preview for .xlsx files. The dropdown for multiple files is there, but blank.
Okay thank you
I’m not seeing an update available. I’m running PDF Viewer version 3.1.2…is that the updated one?
Thank you for the update.
Per my original ticket (https://www.wpdownloadmanager.com/support/topic/stats-missing-info-pulling-guest-user/), Shahjada said the issue was fixed on September 10. I’m not sure what version that was and with no ability to roll back the plugin to an earlier version, I cannot test.
However, I only noticed this in our reporting from the last week. So I think the issue would have occurred with the 6.6.2 update.
I have updated to 6.3.3 and am still seeing some download stats coming from “Guest” user.
I’ll have to monitor and see. I will let you know…I just wanted to get the conversation started at least in case this was a known issue.
I’ve been able to fix this issue without the need to roll back.
Thank you! That would be an awesome feature to add.
I am no longer authorized to grant access to our website from other countries per our IT protocols. It isn’t easy to grant this access. Is there a chance you could ensure these file types work with the [pdf_gallery] shortcode on your side before I pursue granting access?
Follow-up…while I figured out the above, the [pdf_gallery] shortcode still isn’t displaying a document preview at all for .xlsx files. It just has the empty dropdown bar to swap between files, but it is empty and there’s no preview at all.
Granting access to our site is quite difficult in following IT procedures. If there’s a chance you can check this on your end first before we open up our site, that would be great.
After further investigation, I have been able to solve this issue, but want to share what I found because it may impact you since these did used to work just fine. This is happening on PDF Viewer previews with both the [doc_preview] and [pdf_gallery] shortcodes.
It appears that if the .xlsx file isn’t saved with “view only” permissions, the preview won’t show…it also won’t download or show the preview/download links in the attached files. Instead, I get an error that says “File not found. The URL of the original file is not valid or the document is not publicly accessible. Verify the URL is correct, then contact the document owner” and it links to Microsoft Office help.
Once file permissions are updated, they preview and download fine. Is this completely a file type issue or is there something that can be done on the WPDM side to fix?
Okay, thank you!
I got the plugin updated and it looks great! Any further info on how I can change the message that displays? I need help with that filter hook.
I just updated PDF Viewer…loos great! Thank you so much.
Were you able to provide any further detail on this?
I have looked at this filter hook already and am confused at exactly how to implement: https://www.wpdownloadmanager.com/doc/filter-reference/wpdm_download_expired_message/. I’m not sure I’m code savvy enough, so any help you could give me to know exactly how to use this would be helpful. The commented out portion is confusing…I’m unsure of what objects I need to target. For instance…if I want the message to say “Resource Expired” instead of “Package Expired” and then “This resource expired on [date/time] and is currently with Compliance for review” how would I do that exactly?
Thank you for the update
I have looked at this filter hook already and am confused at exactly how to implement: https://www.wpdownloadmanager.com/doc/filter-reference/wpdm_download_expired_message/. I’m not sure I’m code savvy enough, so any help you could give me to know exactly how to use this would be helpful. The commented out portion is confusing…I’m unsure of what objects I need to target. For instance…if I want the message to say “Resource Expired” instead of “Package Expired” and then “This resource expired on [date/time] and is currently with Compliance for review” how would I do that exactly?
Thanks for forwarding the PDF Viewer issue. Again, it is a big process for us to grant temporary access to our site, so if there is any way for you to adjust using your test site and providing code for us to implement, that would be preferred. Or if it can be released in the next update?
I do now see it appears to be working, but it is displaying differently than it used to. Do you know if there is a way to alter the message that displays on the PDF Viewer when a package is expired? Our users tend to notice that red bar that says “invalid or corrupted PDF file” before seeing the expiration message which causes confusion as they think the file is just broken.
Additionally, I’d like to change the message that is displayed when a package is expired. I found this, but don’t understand how to alter it to work in my functions: https://www.wpdownloadmanager.com/doc/filter-reference/wpdm_download_expired_message/. Can you assist me with what exactly the code would need to be?
Is there any chance you can look into this without logging in to my site? It is a whole process to grant access and get approval from our IT team to unblock external countries, so I’d like to avoid opening that back up since we just finished working through an issue together for several months.
I am unsure of when this issue began, but my live site is running WPDM version 6.6.2 and my staging site is running version 6.6.0 and I don’t see an expiration message working on either.
My Pro license just renewed in October. Is there a way to upgrade that license to a Business one without paying for a completely separate business license?
I need the license to remain on my live site, so I cannot move it around. But we must also have a staging/test environment of our live site. This single license key used to work on both. Has something changed? Is there no ability at all to use it in a staging instance?
I have already checked and the issue isn’t there until I reset the limit again following turning off all plugins. This makes it impossible to determine where the conflict exists (if there is one) because the issue does not occur unless all of the plugins are active. If we cannot get further assistance, we will just discontinue the use of this plugin which is very unfortunate.
Nayeem, I do appreciate your assistance, but we are just continuing to have a repeat conversation. This is the same process I have followed twice already at your request on September 26 and again on October 9. When I deactivate all plugins and reactivate it works until I reset the limit and then the issue begins again as documented on October 9: https://ae22.wistia.com/reviews/vawkwvap3k. We have spent 2 months just trying to see the issue and have yet to make any headway toward a solution. I do not know what you want me to continue to kindly check when we have not made any updates. Each time you request this, there is no change in what I’m seeing, so being asked to keep checking is getting frustrating.
Can we please loop in additional support on this issue or get a refund for the plugin?
Additional roles have been added.