I do not have the ability to provide access currently. Our site is very locked down and is only accessible in the U.S. My IT representative who can toggle on access outside the U.S. is not here and I am leaving for vacation tomorrow.
I may need to look at rolling the plugin back a version to get us by in the meantime since the timing is weird about being able to give access right now.
We have very tight website security and I am unable to provide access at this time. Our site is protected by SSO, so I cannot share URLs. I can however try to provide video of what is happening if you think that might be helpful?
[wpdm_user_dashboard] shows other tabs than just download history though.
[wpdm_package_list] isn’t showing accurate information. The favorites lists that show aren’t mine…I don’t know where this info is coming from. What I see in my Package Lists with [wpdm_user_dashboard] is completely different than [wpdm_package_list].
[wpdm_user_profile] shows a list of downloads for me that doesn’t at all reflect my download history via the WPDM Stats page. And if I switch to the Favorites tab it says I don’t have any.
I’m getting 3 different favorite list experiences with the different shortcodes and 2 different download history experiences.
So, these individual shortcodes don’t exist? I know there is one for the Favorites [wpdm_package_list] but download history doesn’t already exist as its own shortcode?
I tried [wpdm_user_profile] and [wpdm_package_list] on my page, but they are showing incorrectly. I have favorites saved and in both of these shortcodes it displays I have none, but with the [wpdm_user_dashboard] shortcode, they are there.
Do you have any demos or documentation to visualize this feature? I want to see it in action, as I don’t feel like your explanation is very helpful. I don’t have the ability to implement the feature to test, so I’d like to see what it does upfront to decide if this is something that would be beneficial for us to pursue.
I guess my question is what is the point of the AI templates? What purpose do they serve and what capabilities do they offer? I’m just failing to see the benefit to creating a template with AI.
What do you mean by you will be able to create templates? We don’t currently have either of these AI platforms, but are investigating ways to integrate AI with our site. Do you have more documentation on what these templates are intended to do or demos on how this integration further enhances WPDM? As we plan, we want to understand what tools are available to us, their functionality and plans for future growth.
Is this not something that can be adjusted and pushed out in a future update as it was last time? Our process for granting access to outside vendors is complicated and it would be preferable if making adjustments on our site wasn’t required and the fix could be pushed through a plugin update.
I have updated to the newest version, but am still experiencing the issue of no preview for .xlsx files. The dropdown for multiple files is there, but blank.
I am no longer authorized to grant access to our website from other countries per our IT protocols. It isn’t easy to grant this access. Is there a chance you could ensure these file types work with the [pdf_gallery] shortcode on your side before I pursue granting access?
Follow-up…while I figured out the above, the [pdf_gallery] shortcode still isn’t displaying a document preview at all for .xlsx files. It just has the empty dropdown bar to swap between files, but it is empty and there’s no preview at all.
Granting access to our site is quite difficult in following IT procedures. If there’s a chance you can check this on your end first before we open up our site, that would be great.
After further investigation, I have been able to solve this issue, but want to share what I found because it may impact you since these did used to work just fine. This is happening on PDF Viewer previews with both the [doc_preview] and [pdf_gallery] shortcodes.
It appears that if the .xlsx file isn’t saved with “view only” permissions, the preview won’t show…it also won’t download or show the preview/download links in the attached files. Instead, I get an error that says “File not found. The URL of the original file is not valid or the document is not publicly accessible. Verify the URL is correct, then contact the document owner” and it links to Microsoft Office help.
Once file permissions are updated, they preview and download fine. Is this completely a file type issue or is there something that can be done on the WPDM side to fix?
Courtney Huber
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