Courtney Huber

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Aug 16, 2022 at 5:20 pm in reply to: Powerpoint/Doc files not previewing & audio players not playing!!!!!!!! #176781

Participant

I was able to listen to audio files and preview Word Doc & PPT files previously. Multiple PPTs in a package have never worked. As you mentioned, those still don’t seem to work. Something has changed that is preventing previews for all 4 of the examples previously provided. I’ve tried deactivating all other plugins to see if there is a conflict, but no change.

Aug 16, 2022 at 2:54 pm in reply to: Powerpoint/Doc files not previewing & audio players not playing!!!!!!!! #176765

Participant

No…I purchased the PDF Viewer plugin and that is what I am using including the supplied shortcodes from the plugin page: https://www.wpdownloadmanager.com/download/wordpress-pdf-viewer/. No extra plugins or external code.

This all worked (with the exception of multiple PPT files) previous to the Version 3.0.0 update to the PDF Viewer plugin. Multiple PPTs have never displayed properly, but show blank like the example provided.

Aug 16, 2022 at 1:51 pm in reply to: Powerpoint/Doc files not previewing & audio players not playing!!!!!!!! #176757

Participant

This reply has been marked as private.

Aug 16, 2022 at 1:50 pm in reply to: Powerpoint/Doc files not previewing & audio players not playing!!!!!!!! #176756

Participant

If you go to any of the pages noted in my next private reply, you’ll see that the downloads work fine from the button, but the PDF Viewer preview is showing “File not found” or it is just blank. Additionally, the audio files no longer play when you click the play buttons. This is not an issue of access/permissions, but an issue with the actual previews of these documents. Please advise!

Aug 15, 2022 at 2:14 pm in reply to: Powerpoint/Doc files not previewing & audio players not playing!!!!!!!! #176729

Participant

Hi there, this is not the case. Please try heading to the link of the Download itself, and see that the Preview is not working, despite the Download button working.

Aug 11, 2022 at 8:27 pm in reply to: All my Powerpoint Files are Showing as “File Not Found.” #176587

Participant

Note: Please send updates to hannah.kintigh@advisorsexcel.com.

Aug 10, 2022 at 5:29 pm in reply to: Powerpoint/Doc files not previewing & audio players not playing!!!!!!!! #176541

Participant

Role has been updated to admin.

Aug 9, 2022 at 4:53 pm in reply to: Powerpoint/Doc files not previewing & audio players not playing!!!!!!!! #176506

Participant

Files are not moved or deleted…they work when you click “Download.” They just aren’t previewing correctly. They were working fine before the Version 3.0.0 update to the PDF Viewer plugin.

I provided admin login details as part of my initial request in a private reply.

Aug 9, 2022 at 12:50 pm in reply to: Powerpoint/Doc files not previewing & audio players not playing!!!!!!!! #176478

Participant

Hello! Been a few days…just checking in to see if you’ve been able to make any progress with this issue?

Aug 4, 2022 at 6:41 pm in reply to: Powerpoint/Doc files not previewing & audio players not playing!!!!!!!! #176320

Participant

This reply has been marked as private.

Aug 4, 2022 at 12:58 pm in reply to: Powerpoint/Doc files not previewing & audio players not playing!!!!!!!! #176304

Participant

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Aug 4, 2022 at 12:55 pm in reply to: Powerpoint and Doc files not previewing #176301

Participant

This is an ongoing issue from a previous one…figured some history might be helpful. It is kind of frustrating customer service to take a day to let me know I should open a new thread rather than help, especially when the issue is pretty urgent and affecting my customers’ experience. I’ll open a new thread, thanks.

Aug 3, 2022 at 9:42 pm in reply to: Powerpoint and Doc files not previewing #176264

Participant

This reply has been marked as private.

Aug 3, 2022 at 2:18 pm in reply to: Powerpoint and Doc files not previewing #176242

Participant

Hey, so there are new issues that have developed from this original issue. I used to be able to preview .docx and .pptx files, but they are now displaying as “File not found” when I use either the Single Column with Doc Preview template or using the [doc_preview] tag. These did work previously, so I’m not sure what has changed. I’ve made sure my plugin is up to date.

Additionally, all audio players are not working either. I tested all of these things extensively without issue weeks ago and now they all don’t work. Don’t know if something occurred in a recent update to break them?

We just released our brand new site to our clients last week and so many things are not viewing correctly. We really need this fixed ASAP because it is a very bad first experience on something that we knew was fine prior to its release.

Jul 21, 2022 at 3:02 pm in reply to: Access to Stats for different user roles #175491

Participant

Wonderful, thank you! Is there a way I can turn off/on capabilities within that? I see now that the Stats page is visible, but I don’t necessarily want authors or editors to be able to access capabilities like the add-ons, asset manager, import/export, etc. that are now also visible.

Jul 21, 2022 at 2:11 pm in reply to: Sort downloads by access level? #175484

Participant

Thank you!

Jun 24, 2022 at 1:03 pm in reply to: PDF Viewer issue with .docx & .pptx files #174389

Participant

Do you have any kind of estimate on when I could expect to see that addition in the next update? Just trying to have any kind of expectation to tell my team.

Jun 23, 2022 at 4:11 pm in reply to: PDF Viewer issue with .docx & .pptx files #174364

Participant

Hi Nayeem. Just checking to see if you’ve been able to make any progress on this issue? My site is launching to our clients in a week and I’m hoping to have this resolved by then.

Jun 21, 2022 at 1:01 pm in reply to: PDF Viewer issue with .docx & .pptx files #174257

Participant

This reply has been marked as private.

Jun 21, 2022 at 1:00 pm in reply to: PDF Viewer issue with .docx & .pptx files #174256

Participant

Here’s a page where there are multiple PDFs that ARE working: https://resources.advisorsexcel.com/resource/appointment-card-dl-io/

Multiple Doc files not working: https://resources.advisorsexcel.com/resource/sales-edge-with-mike-brooks-may-10-building-a-sales-team-with-ae-coach/

Multiple PPTs that aren’t working: https://resources.advisorsexcel.com/resource/3-ways-to-help-take-back-control-of-your-financial-future-seminar-slides-dl-io/

May 24, 2022 at 6:29 pm in reply to: Powerpoint and Doc files not previewing #172478

Participant

So I have discovered the issue is in the file name…the extension must be “.ppx” not “.ppt” and “.docx” not “.doc” in order to correctly preview. Putting that out here in case anybody else is running across this problem! Thanks for the help!

May 19, 2022 at 9:17 pm in reply to: tags in bulk import not working #172283

Participant

I’m also experiencing the bulk import telling me it identified and successfully imported all of my files via the CSV, but when I look at my downloads, any file title that has an apostrophe, em dash or en dash. These characters worked previously.

This reply was modified 3 years, 4 months ago by Courtney Huber.

May 19, 2022 at 8:48 pm in reply to: tags in bulk import not working #172280

Participant

I’m having the same issue. Is there any way we can revert to the 6.1.4 version until the update is completed?

May 16, 2022 at 3:53 pm in reply to: Powerpoint and Doc files not previewing #172157

Participant

This reply has been marked as private.

May 16, 2022 at 3:53 pm in reply to: Powerpoint and Doc files not previewing #172156

Participant

I have tried switching to that page template and it still doesn’t load my PPT file: https://dbr2.flywheelsites.com/resource/legacy-optimizer-seminar-slides-aefs/

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