Forum Replies Created
Hi Nayeem. I’ve got everything on our site up to date, including our theme which was causing some issues as well. I just spoke with our host and they are telling me the following:
I am seeing the same error 600+ times in the logs from the last few days into today and its this –
“PHP message: PHP Fatal error: Uncaught TypeError: method_exists(): Argument #1 ($object_or_class) must be of type object|string, null given in /www/wp-content/plugins/wpdm-pdf-viewer/tpls/viewer.php:68
There is most definitely something going on with this plugin, to be exact, there is 644 fatal errors starting from the 28th into today
Seems like an issue with the plugin itself…can you please assist?
Hi Nayeem. The problem with this option is we have stakeholders who manage their own content and are not allowed admin roles, so this feature doesn’t help us in this arena. Is there a way to allow this more globally than just for admins?
Checking in again as I have not received an update. Thank you.
Checking in again, Tanvir as it has been 4.5 months without an update. I see that other users have recently still been having the same issue and have posted on my original thread: https://www.wpdownloadmanager.com/support/topic/stats-pulling-guest-user/#post-190461. Any update from developers?
Thank you. That would be a very helpful and useful feature to note for implementation.
Good morning Tanvir. We have tested Download Limits and seem to still be having the same issue. Please see log of actions taken and the errors that occurred: https://proofs.advisorsexcel.com/2023/weekly-dbr/i/download-limits-10.23.23.png.
We are running Download Manager Pro version 6.4.1 and Download Limits version2.6.7.
Thanks, Tanvir.
Hi Nayeem,
Can you elaborate on how I’d use this? Maybe I’m misunderstanding. We have a lot of files in our Digital Asset Manager that I’m afraid aren’t attached to a package. We are unable to use the setting that removes a file when removed from a package for a few logistical reasons, so I’m looking for another way to do that. To my understanding, going to the location you’ve provided, I’ll just see that same list of all the files we have, not necessarily those that aren’t attached to a package.
Hi Tanvir,
As stated in my previous ticket, all users are required to have access on our site…it is locked down with SSO so we don’t have guest users. Please refer to my original request with the history of the issue as others are having it too: https://www.wpdownloadmanager.com/support/topic/stats-pulling-guest-user/#post-190461
It pulls as “guest” for the first few downloads, then starts logging the user correctly. It is clearly a glitch within Download Manager that Shahjada claimed was fixed back in May, but continues to persist.
Hey there…checking in again. I haven’t heard a response from your team in nearly 5 months despite repeated posts on this thread from me and other users. Any update to report on this issue?
Just checking back in on what the developer team has been able to determine.
Same issue, Mike. Seems to be after a few downloads and not consistently happening with all users.
Thanks for the update and follow-up, Tanvir.
Checking in again…we are on version 6.3.6 and still experiencing this issue.
Checking in again…been over a month since the last reply. I was able to provide some insightful info after further testing. Can you confirm that you received and that this is still being looked into please?
Hi there…checking back in. Haven’t received an update in some time.
Any updates on the further info I was able to provide?
That’s what I assumed, but wanted to check. Thank you!
We are wondering if packages are somehow associated with how many user access levels are applied to it (i.e. Full Active, Basic, etc). So if the resource has three profiles associated with it then it would report as 3 even though a user visited that specific resource once.
Just checking in again…any update on this issue that seems to still be occurring?
Tanvir,
We were able to test the download limit this weekend – below is a summary of the actions that we took and what the download limit stated after each step.
In summary:
• The download limit is not working as expected (looks to be counting in 3s and only for previews and not official download of file)
• It counts for some resources but not others
• I was never notified that I reached limit – just presented with corrupted file on preview screen
I have now deactivated the plugin as I have completed my testing. See screenshot of steps taken for visibility on the issue: https://proofs.advisorsexcel.com/2023/weekly-dbr/i/download-limits.png
No specific procedure, no. Just that we were getting contacted by users saying they were hitting limits (and the limits were showing as hit). But when we would check the download history of that user, it would show they had downloaded a lot less packages than the download limit that was set. Those two stats don’t seem to match each other.