Courtney Huber

Thank you. That would be a very helpful and useful feature to note for implementation.

Good morning Tanvir. We have tested Download Limits and seem to still be having the same issue. Please see log of actions taken and the errors that occurred: https://proofs.advisorsexcel.com/2023/weekly-dbr/i/download-limits-10.23.23.png.

We are running Download Manager Pro version 6.4.1 and Download Limits version2.6.7.

Thanks, Tanvir.

Hi Nayeem,

Can you elaborate on how I’d use this? Maybe I’m misunderstanding. We have a lot of files in our Digital Asset Manager that I’m afraid aren’t attached to a package. We are unable to use the setting that removes a file when removed from a package for a few logistical reasons, so I’m looking for another way to do that. To my understanding, going to the location you’ve provided, I’ll just see that same list of all the files we have, not necessarily those that aren’t attached to a package.

Hi Tanvir,

As stated in my previous ticket, all users are required to have access on our site…it is locked down with SSO so we don’t have guest users. Please refer to my original request with the history of the issue as others are having it too: https://www.wpdownloadmanager.com/support/topic/stats-pulling-guest-user/#post-190461

It pulls as “guest” for the first few downloads, then starts logging the user correctly. It is clearly a glitch within Download Manager that Shahjada claimed was fixed back in May, but continues to persist.

Hey there…checking in again. I haven’t heard a response from your team in nearly 5 months despite repeated posts on this thread from me and other users. Any update to report on this issue?

Just checking back in on what the developer team has been able to determine.

Same issue, Mike. Seems to be after a few downloads and not consistently happening with all users.

Thanks for the update and follow-up, Tanvir.

Checking in again…we are on version 6.3.6 and still experiencing this issue.

Checking in again…been over a month since the last reply. I was able to provide some insightful info after further testing. Can you confirm that you received and that this is still being looked into please?

Hi there…checking back in. Haven’t received an update in some time.

Any updates on the further info I was able to provide?

That’s what I assumed, but wanted to check. Thank you!

We are wondering if packages are somehow associated with how many user access levels are applied to it (i.e. Full Active, Basic, etc). So if the resource has three profiles associated with it then it would report as 3 even though a user visited that specific resource once.

Just checking in again…any update on this issue that seems to still be occurring?

Tanvir,

We were able to test the download limit this weekend – below is a summary of the actions that we took and what the download limit stated after each step.

In summary:
• The download limit is not working as expected (looks to be counting in 3s and only for previews and not official download of file)
• It counts for some resources but not others
• I was never notified that I reached limit – just presented with corrupted file on preview screen

I have now deactivated the plugin as I have completed my testing. See screenshot of steps taken for visibility on the issue: https://proofs.advisorsexcel.com/2023/weekly-dbr/i/download-limits.png

No specific procedure, no. Just that we were getting contacted by users saying they were hitting limits (and the limits were showing as hit). But when we would check the download history of that user, it would show they had downloaded a lot less packages than the download limit that was set. Those two stats don’t seem to match each other.

I know you are assuring me it only counts downloads, but I have clear evidence with a specific user who reached out because the site was saying he hit his limit of 90 downloads, but when we check his download history, there’s only 1 download for the day. He did go to a lot of package pages and previewed them with the PDF viewer embedded on the page though. Any chance these 2 are conflicting? We just are not seeing a clear reason on our end for why people are limiting out because the data doesn’t show that they should be.

Hi Shahjada, we are running version 6.3.5 and are still seeing issues with guest users showing up in our reporting despite not having any guest users or users with no role assigned on our site. The numbers have decreased, but it does still seem to be an issue with an average of 100 downloads per day showing up coming from guest users. Is this something you’ve continued to see?

I can work around that issue if needed. The bigger problem right now seems to be that the plugin isn’t quite doing what it is supposed to. I’ve got internal employees accessing downloads on our site who should have 30, 50 or 80 available downloads depending on how many user roles are assigned to them, but they are running out of downloads each day even though they haven’t downloaded 30, 50 or 80 things. Reseting the limit allows them to start back at 0, but we are having to manually reset them daily because it is showing they are reaching limits, but when we run a report of that users downloads, they aren’t showing that they have downloaded anything. Is this a known issue?

Thanks, Tanvir. This does meet my need. However, it looks like if I had a user set to more than one user role, it adds the download limits for those roles together. So say I had someone set as a subscriber with a download limit of 15 and as an editor also with a download limit of 15, it gives that user 30 total downloads for the day. Is there any way to avoid this?

Thanks all!

Thank you! Although, is there any other way that’s more permanently on the dashboard and doesn’t require hovering?