Ryan Stueve

The modal also doesn’t seem to listen completely to the access level. I get the “you need permission to access” message, but it replaces the text on the button in the test you provided to me and the button still works. So even though it says I can’t access, if I click the button, the video still pops up.

That is fine with the exception of I would like that video preview to display directly on the page, not hidden behind a button. Is there a way for that player to live right there in the page like my provided example, but not be visible to those who don’t have access to the package? I am looking for a solution that functions exactly like any other PDF, Doc, etc. resource preview, but for an embedded video.

Basically I need exactly this https://resources.advisorsexcel.com/resource/transformation-taxes-david-callanan-opening-session/ where the video player is there and hides for users who don’t have access, but with an embed not an uploaded MP4.

• This reply was modified 2 years, 8 months ago by Ryan Stueve.

Thank you. I am now seeing Word Docs, individual Powerpoints and audio files properly. However, multiple PPTs in a package still do not display and never have. Is this something that can be fixed?

Example: https://resources.advisorsexcel.com/resource/legacy-optimizer-seminar-slides-dl-io-aefs/

No…I purchased the PDF Viewer plugin and that is what I am using including the supplied shortcodes from the plugin page: https://www.wpdownloadmanager.com/download/wordpress-pdf-viewer/. No extra plugins or external code.

This all worked (with the exception of multiple PPT files) previous to the Version 3.0.0 update to the PDF Viewer plugin. Multiple PPTs have never displayed properly, but show blank like the example provided.

If you go to any of the pages noted in my next private reply, you’ll see that the downloads work fine from the button, but the PDF Viewer preview is showing “File not found” or it is just blank. Additionally, the audio files no longer play when you click the play buttons. This is not an issue of access/permissions, but an issue with the actual previews of these documents. Please advise!

Note: Please send updates to hannah.kintigh@advisorsexcel.com.

Files are not moved or deleted…they work when you click “Download.” They just aren’t previewing correctly. They were working fine before the Version 3.0.0 update to the PDF Viewer plugin.

I provided admin login details as part of my initial request in a private reply.

This is an ongoing issue from a previous one…figured some history might be helpful. It is kind of frustrating customer service to take a day to let me know I should open a new thread rather than help, especially when the issue is pretty urgent and affecting my customers’ experience. I’ll open a new thread, thanks.

Hey, so there are new issues that have developed from this original issue. I used to be able to preview .docx and .pptx files, but they are now displaying as “File not found” when I use either the Single Column with Doc Preview template or using the [doc_preview] tag. These did work previously, so I’m not sure what has changed. I’ve made sure my plugin is up to date.

Additionally, all audio players are not working either. I tested all of these things extensively without issue weeks ago and now they all don’t work. Don’t know if something occurred in a recent update to break them?

We just released our brand new site to our clients last week and so many things are not viewing correctly. We really need this fixed ASAP because it is a very bad first experience on something that we knew was fine prior to its release.

Thank you!

Hi Nayeem. Just checking to see if you’ve been able to make any progress on this issue? My site is launching to our clients in a week and I’m hoping to have this resolved by then.

Here’s a page where there are multiple PDFs that ARE working: https://resources.advisorsexcel.com/resource/appointment-card-dl-io/

Multiple Doc files not working: https://resources.advisorsexcel.com/resource/sales-edge-with-mike-brooks-may-10-building-a-sales-team-with-ae-coach/

Multiple PPTs that aren’t working: https://resources.advisorsexcel.com/resource/3-ways-to-help-take-back-control-of-your-financial-future-seminar-slides-dl-io/