Ryan Stueve

I am back from vacation. Is this code still needed with 6.7.6? I see the 6.7.5 update adds an option to enable/disable mime-type validation.

Also, it looks like something has changed with my videos that I’ve previously added through the “Insert URL” option. This seems related to when the previous issue started. Vimeo outputs URLs with “?share=copy” at the end and all of the videos already on my site with that at the end of the URL aren’t working. Updating to 6.7.6 seems to have fixed that issue though.

Once I rolled back to 6.7.3, uploads are working again.

I do not have the ability to provide access currently. Our site is very locked down and is only accessible in the U.S. My IT representative who can toggle on access outside the U.S. is not here and I am leaving for vacation tomorrow.

I may need to look at rolling the plugin back a version to get us by in the meantime since the timing is weird about being able to give access right now.

[wpdm_user_dashboard] shows other tabs than just download history though.

[wpdm_package_list] isn’t showing accurate information. The favorites lists that show aren’t mine…I don’t know where this info is coming from. What I see in my Package Lists with [wpdm_user_dashboard] is completely different than [wpdm_package_list].

[wpdm_user_profile] shows a list of downloads for me that doesn’t at all reflect my download history via the WPDM Stats page. And if I switch to the Favorites tab it says I don’t have any.

I’m getting 3 different favorite list experiences with the different shortcodes and 2 different download history experiences.

Do you have any demos or documentation to visualize this feature? I want to see it in action, as I don’t feel like your explanation is very helpful. I don’t have the ability to implement the feature to test, so I’d like to see what it does upfront to decide if this is something that would be beneficial for us to pursue.

What do you mean by you will be able to create templates? We don’t currently have either of these AI platforms, but are investigating ways to integrate AI with our site. Do you have more documentation on what these templates are intended to do or demos on how this integration further enhances WPDM? As we plan, we want to understand what tools are available to us, their functionality and plans for future growth.

Is this not something that can be adjusted and pushed out in a future update as it was last time? Our process for granting access to outside vendors is complicated and it would be preferable if making adjustments on our site wasn’t required and the fix could be pushed through a plugin update.

I have updated to the newest version, but am still experiencing the issue of no preview for .xlsx files. The dropdown for multiple files is there, but blank.

I’m not seeing an update available. I’m running PDF Viewer version 3.1.2…is that the updated one?

Per my original ticket (https://www.wpdownloadmanager.com/support/topic/stats-missing-info-pulling-guest-user/), Shahjada said the issue was fixed on September 10. I’m not sure what version that was and with no ability to roll back the plugin to an earlier version, I cannot test.

However, I only noticed this in our reporting from the last week. So I think the issue would have occurred with the 6.6.2 update.

I’ll have to monitor and see. I will let you know…I just wanted to get the conversation started at least in case this was a known issue.

Thank you! That would be an awesome feature to add.

Follow-up…while I figured out the above, the [pdf_gallery] shortcode still isn’t displaying a document preview at all for .xlsx files. It just has the empty dropdown bar to swap between files, but it is empty and there’s no preview at all.

Granting access to our site is quite difficult in following IT procedures. If there’s a chance you can check this on your end first before we open up our site, that would be great.