Courtney Huber

Nayeem, I understand. I updated the billing email months ago but that is not where the emails are going related to our billing. They are going to the email address listed in the username field which should not be the individual receiving any of our emails.

Our username field was set up with an email address when our account was created. For some reason that email address is where the credit card related emails are going even though my email is set up in the email field. I need to be getting all emails or they get lost. I get notified of responses here to my email address, but the credit card and plugin renewal emails are going to the email address that is listed in our username field.

The profile info you provided: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=edit-profile. The username is locked down and that is where email notifications about plugin renewals and payment seem to be going.

Hi there…we officially have FIXED this issue. Just so you are aware, WP Engine added a skip rule to skip Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36 Edg/89.0.774.48 from getting blocked by Cloudflare. If you have any other customers on WPE facing this issue, this should be the answer. Thanks for your help on this and sticking with us along the way. You rock!

Thank you, Tahasin!

Thank you for the update, Tahasin. I will continue to press WP Engine.

Thanks for this thorough assistance. We are looking into this, however the Wordfence plugin we use for security has been deactivated as part of troubleshooting this error and that hasn’t fixed anything. The fact that previews work everywhere except for a few file types has us thinking it is something in how the content type is being identified. PPT works, but PPTX does not.

I guess I’m trying to figure out if that is necessary. If I can be pointed to things that already exist, we can do this on our own.

I want to use pieces of the dashboard, but cannot seem to use separate HTML blocks with CSS to create my own layout without it messing up how the data pulls in. I don’t see shortcodes available for the individual elements, just the whole dashboard. Is there a way I can just do a shortcode for Download History on its own, Total Downloads on its own, Daily downloads on its own and Recommended on its own, so I can style the blocks and lay them out as I want…not as part of a predefined dashboard?

Or, say for instance I want to create a “Recommended for You” section not on my dashboard page, I would love a way to customize this layout and create a unique experience for users to see other packages they might want to take a look at.

Do you have database documentation that explains where user-related data is stored?