Ryan Fredericks

Here is what I have found after more investigation…

I created another new user to test. The registration form has ‘Password’ and ‘Confirm Password’ fields. So the user creates their personal password at registration.

But, then the WP-Download plugin sends the user a welcome email with a different password than what the user selected on the form. I believe this is where the spinning login issue is be coming from. Because if I use my personal password the login hangs… But if I enter the password that the plugin sent in the welcome email, the login works.

This is the shortcode I’m using on the Registration form: [wpdm_reg_form captcha="true" verifyemail="true" autologin="true" redirect="/downloads/" logo="logo"]

Even with the parameter ‘verifyemail’ set to true, it still displays the password fields. Your docs state the following:

• Verifyemail: optional, default value is “true”, if value is “false”, it shows password field with registration form and doesn’t send verification email, otherwise, doesn’t show password field and send password to registration email.

So I believe the fix is either of the following:

1. Removing the two password fields from the registration form since the plugin is auto generating one that it sends to the user.
2. Making sure the password the user submits on the registration form is actually sent in the welcome email and not a different one.

What do you suggest? Thank you again for the assistance.

That’s what I mentioned would happen. Because you are on a different network the login works fine. But the user can’t login on their end. There is no error triggered, only the login button spinning forever and nothing ever happens.

Here is another user another also having the same issue:

Username: alinsdau
Pass: K1yzpUdVqPo8

Clearly the issue is still present in current code. I get many emails every day with users who can’t login and get the same spinning wheel. A commonality between all the users experiencing the issue is if they change their network (use different IP, change to mobile device service, login at work, etc.) it works.

Which is why I can’t troubleshoot because if I use their account details, I’m on a different IP and can login fine with their account. So, providing you with a standard user login of an affected user won’t help because you are on a different network too and the login will work for you.

However, I will add one of the affected user accounts below in a private reply for you to test…

Hello, I’m still waiting for a solution to this issue. Also, many others are having the same problem in this thread even though it was marked as resolved it is still not fixed: https://www.wpdownloadmanager.com/support/topic/login-hangs-2/

HI Kazi, thanks for sharing. However, neither of these work and the admin emails are still being delivered. Isn’t there a way to disable the sending of admin emails by adding a custom function for the plugin?