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Here is what I have found after more investigation…
I created another new user to test. The registration form has ‘Password’ and ‘Confirm Password’ fields. So the user creates their personal password at registration.
But, then the WP-Download plugin sends the user a welcome email with a different password than what the user selected on the form. I believe this is where the spinning login issue is be coming from. Because if I use my personal password the login hangs… But if I enter the password that the plugin sent in the welcome email, the login works.
This is the shortcode I’m using on the Registration form: [wpdm_reg_form captcha="true" verifyemail="true" autologin="true" redirect="/downloads/" logo="logo"]
Even with the parameter ‘verifyemail’ set to true, it still displays the password fields. Your docs state the following:
• Verifyemail: optional, default value is “true”, if value is “false”, it shows password field with registration form and doesn’t send verification email, otherwise, doesn’t show password field and send password to registration email.
So I believe the fix is either of the following:
1. Removing the two password fields from the registration form since the plugin is auto generating one that it sends to the user.
2. Making sure the password the user submits on the registration form is actually sent in the welcome email and not a different one.
What do you suggest? Thank you again for the assistance.
I have created a brand new account and then tried logging in with the new account and got the spinning login wheel and it never logged me in. Here is the screencast of the browser console during the test. As you can see, the login does not function and just sits there spinning:
That’s what I mentioned would happen. Because you are on a different network the login works fine. But the user can’t login on their end. There is no error triggered, only the login button spinning forever and nothing ever happens.
Here is another user another also having the same issue:
Username: alinsdau
Pass: K1yzpUdVqPo8
Clearly the issue is still present in current code. I get many emails every day with users who can’t login and get the same spinning wheel. A commonality between all the users experiencing the issue is if they change their network (use different IP, change to mobile device service, login at work, etc.) it works.
Which is why I can’t troubleshoot because if I use their account details, I’m on a different IP and can login fine with their account. So, providing you with a standard user login of an affected user won’t help because you are on a different network too and the login will work for you.
However, I will add one of the affected user accounts below in a private reply for you to test…
@shafayet You mentioned on the 23rd there would be an update in 24hrs which fixes this login issue many are experiencing. We are coming up on a week and still no updates have been pushed. When can we expect this fix?
Thank you
Hello, I’m still waiting for a solution to this issue. Also, many others are having the same problem in this thread even though it was marked as resolved it is still not fixed: https://www.wpdownloadmanager.com/support/topic/login-hangs-2/
I don’t see an update. Just refreshed the plugin in the settings section and don’t see any update available. I saw an update the other week, but not as of today. I am running version 5.0.1
There was an update to the FREE version today (11hrs ago) in the WP Repository:
3.0.2
• Improved asset manager root directory option
• Improved stats export options
• Fixed file sorting issue with all downloads table
Thanks for sharing Ryan and Tobias. I’m glad I’m not the only one. That said I hope this gets resolved ASAP! My users are getting frustrated ?
Did you update the plugin and test again? I’m curious if the update from today resolved this.
I too have this issue and posted about it here: https://www.wpdownloadmanager.com/support/topic/login-hanging/
Still waiting for fix. But, there was an update today so maybe they fixed the issue???
HI Kazi, thanks for sharing. However, neither of these work and the admin emails are still being delivered. Isn’t there a way to disable the sending of admin emails by adding a custom function for the plugin?