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Shahjada

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Viewing 25 posts - 351 through 375 (of 15,594 total)
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Jul 8, 2023 at 6:57 am in reply to: Amazon S3 Compatibility Issues. #188430

Shahjada
Keymaster

Your are using an old version. Please update amazon s3 add-on.

User Dashboard

Jul 7, 2023 at 2:56 pm in reply to: Subscription renewed but it is still expired. Why? #188416

Shahjada
Keymaster

Your order is active now. Thanks for staying with us.

Jul 7, 2023 at 5:57 am in reply to: Disable auto download + Download Limit #188405

Shahjada
Keymaster

The implementation is already complete, but the update has not yet been rolled out as we are still addressing some other items on our to-do list. However, if you need it immediately, please send me login info in a private reply, I will then update it on your site.

Jul 6, 2023 at 9:57 pm in reply to: Edit email template #188401

Shahjada
Keymaster

You’re welcome. Let me know if you need assistance with the template editing.

BTW, if you get some free moments, please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, it will inspire us a lot.

Jul 6, 2023 at 9:32 pm in reply to: Edit email template #188399

Shahjada
Keymaster

To remove footer, you need to modify template file /src/__/views/email-templates/card.html.
Please follow the doc to modify template file:

Template Files

Jul 6, 2023 at 9:23 pm in reply to: Cache not clearing #188398

Shahjada
Keymaster

in that case, you may need to contact your hosting support.

Jul 6, 2023 at 8:58 pm in reply to: Edit email template #188396

Shahjada
Keymaster

There you can add footer text, alternatively there are several other email templates.

Jul 6, 2023 at 8:04 pm in reply to: Payment Gateway – Iyzico Turkey #188394

Shahjada
Keymaster

Hi,
Our customization team can implement iyzico payment gateway extension for you, please contact customization service:

Custom Upgrade Service

Jul 6, 2023 at 5:30 pm in reply to: Download Posts now display white border around the layout #188391

Shahjada
Keymaster

Hi,
Actually that’s not an issue with wpdm, wpdm has no control over it.

Jul 6, 2023 at 4:39 pm in reply to: Show a message if there aren’t any files to download #188389

Shahjada
Keymaster

We shall add one with the next update

Jul 6, 2023 at 4:09 pm in reply to: wpdm-elementor gives “Warning: implode(): invalid arguments passed #188388

Shahjada
Keymaster

please update wpdm elementor add-ons.

Jul 6, 2023 at 3:19 pm in reply to: Allow downloading more than once; editing the form lock popup #188385

Shahjada
Keymaster

The popup form template file is Package/views/lock-options-iframe.php, template file editing doc is here:

Template Files

Jul 6, 2023 at 9:34 am in reply to: Newsletters and AutoResponder Plugin #188368

Shahjada
Keymaster

Could you please send me a screenshot of your cron settings window from cPanel?

Jul 6, 2023 at 7:08 am in reply to: File browser root on multisite #188363

Shahjada
Keymaster

But, no worry, we shall add a new option soon to control this option.

Jul 6, 2023 at 6:30 am in reply to: Getting prompt to renew DM pro, ubt haved renewed. #188360

Shahjada
Keymaster

The issue you are experiencing is due to your browser cache. Yesterday, our server was offline for several hours due to an upgrade process. During this process, Hostgator support accidentally removed PHP from our server, which led to all PHP files starting to download. However, rest assured, the problem has already been resolved; our server is back online. You may still be encountering this issue due to your browser cache. Please clear your browser cache and try again.

Jul 6, 2023 at 6:18 am in reply to: Getting prompt to renew DM pro, ubt haved renewed. #188358

Shahjada
Keymaster

please try applying the license key again from wpdm settings.

Jul 6, 2023 at 6:06 am in reply to: Plugin is triggering a “notice.php” download when we visit /wp-admin’ #188357

Shahjada
Keymaster

Hello,
The issue you are experiencing is due to your browser cache. Yesterday, our server was offline for several hours due to an upgrade process. During this process, Hostgator support accidentally removed PHP from our server, which led to all PHP files starting to download. However, rest assured, the problem has already been resolved; our server is back online. You may still be encountering this issue due to your browser cache. Please clear your browser cache and try again.

Jul 6, 2023 at 5:36 am in reply to: Mailchimp Tag #188353

Shahjada
Keymaster

Instead of tags, you can assign contacts to various interest groups using conditional logic features with wpdm mailchimp add-on.

Details on mailchimp groups:
https://mailchimp.com/help/getting-started-with-groups/

Jul 5, 2023 at 6:09 pm in reply to: how to define renewal period for package #188343

Shahjada
Keymaster

Those option are not available yet, but we have customization team, you may use them to implement those features for you.

Custom Upgrade Service

Jul 5, 2023 at 4:19 pm in reply to: Download refreshes site… #188342

Shahjada
Keymaster

Here it is:

Settings%20%E2%80%B9%20Download%20Manager%20%E2%80%B9%20WPDM%20PRO%20%E2%80%94%20WordPress

Jul 5, 2023 at 8:00 am in reply to: subcategories dynamically on Elementor pages. #188325

Shahjada
Keymaster

@coachyoung, please create a separate post and add login info in a private reply to check your issue.

Jul 2, 2023 at 8:07 pm in reply to: Newsletters and AutoResponder Plugin #188283

Shahjada
Keymaster

Checking.

Jul 2, 2023 at 7:27 am in reply to: how to define renewal period for package #188273

Shahjada
Keymaster

Hi,
You can do that from here:
Cursor%20and%20Settings%20%E2%80%B9%20Download%20Manager%20%E2%80%B9%20WPDM%20PRO%20%E2%80%94%20WordPress

Enable auto renewal option and set Order validity period = 365 days.

Jul 1, 2023 at 6:41 pm in reply to: Newsletters and AutoResponder Plugin #188267

Shahjada
Keymaster

The plugin use wp cron to check newsletter schedule and send them, but wp cron is not very reliable, so, if you don’t want to rely on wp cron, you can setup an cron job from your hosting control panel for the url https://sgumgg.wppro.space/?cron_handle=1 with call interval 5 to 30 mins

Jun 30, 2023 at 3:17 pm in reply to: front-end category manager #188263

Shahjada
Keymaster

Hi,
Usage is explained on product page:

Front-end Category Manager

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