-
Search Results
-
Hello,
Thank you for your response.
It seems the captcha and download are working fine: https://www.loom.com/share/f56bc01d4ef2427a95876eba7f161ff3?sid=0b52ed38-a517-4b24-a844-a51d2c75ef18
However, regarding the email download, it’s working fine in our test environment/server.
In this case, if possible, please share your staging website login access in a private reply so we can investigate the issue further.
Also, can you please check the private link download limit and expiration time option from the settings?
We are looking forward to hearing back from you.
Regards
Hi there,
I am doing payment tests, but the purchase confirmation email with the download links is never received at the email address provided.
I browsed the forum and I already tried to :1/ change the theme to the default WordPress theme without success.
2/ deactivate all the plugins, and retry payment test via Paypal, that didn’t work either.I am on the latest version of wordpress and the latest version of download manager pro and Premium Packages.
I checked the spam folder and still nothing.
I use WP Mail SMTP plugin to send emails via a Gmail address, everything is configured correctly and my test emails are workingI think I have tried everything to resolve my problem, now I need your help !!
I lose money every day, thank you for your future help
Topic: Mobile Menu not working
Hi,
We have an issue with the Download Manager plugin. The menu on our mobile view is not working. I did a troubleshooting and found out that Download Manager caused that issue.
Here is the link of our website – https://aopi.com.au/
Hope you can help me solve the issue.
Best Regards,
DavieDear Trisha,
I hope this message finds you well. We would like to express our gratitude for reaching out to us.
To obtain the most up-to-date version of WPDM (WordPress Download Manager), please follow these steps:
1. Log in to your account on our platform.
2. Navigate to the “Download Area” within your account.Here, you will find the download link for the current version of WPDM, which you can access and install at your convenience.
Additionally, we have created a reference screencast to assist you in this process. Please view it by clicking on the following link: https://www.loom.com/share/798289fd0ff749c0af5f360d651a78c3
If you encounter any issues or have further questions, please do not hesitate to contact our support team, and we will be more than happy to assist you.
Thank you once again for your interest in WPDM, and we look forward to providing you with the latest features and improvements. Should you require any additional assistance, please feel free to reach out at your convenience.
Best regards,
The dropbox links still work on their own. It is only when they go through download manager that they stop working.
I am a purchaser of your Pro product, and there is a new version available but I’m unable to find a way to download it, I’ve searched through my “profile” and past purchases, etc. and cannot find a way to download the –current– version.
I am unable to use the one-click update (or auto-update) because we’ve been forced to hack this plugin to add back in support for Post Tags, which is a critical necessity and is lacking in the plugin (for some reason you’ve chosen to actually unregister and remove support for Post Tags while adding custom tags).
I reached out through your Chat, but the person who replied said you don’t maintain links to “past” versions. I am not looking for a “past” version, I need the CURRENT version, which as a current paid user I should be able to download. If you charge for a premium plugin then your purchasers should be able to download versions as they become available although I have no problem if you keep that link somewhere private, such as in my profile.
Thank you for your prompt assistance, I’d like to update to current but have to add back in the Post Tags support before we can update.
Hi. After the last update, Email downloads stopped working. Links to download files after e-mail subscription are not coming. There are no links in the spam folder either. I asked my friends to download the files. Everyone could download only once. Can anyone help solve the problem?
In reply to: E-Book Purchase via paypal is not working.
Topic: Renewal orders not linked
My downloads are showing as expired, but the renewals have been paid for.
The renewal orders are:
WPDM5F7DB6F42E50D_renew_20211007
WPDM5F7DC42C53305_renew_20211007Thank you.
In reply to: Invalid Link
Thanks for checking. The problem is with the email links – I’ve checked the settings as you suggested and it still says “invalid link.” It’s happening now on my end as well on this package – https://literacylearn.com/download/matching-letters-with-pictures/ Since you have admin access can you check from the backend and see what’s happening? Thank you.
In reply to: Invalid Link
Hello Laura,
Thank you for your response.
I have checked your referred issue and it appears that the download is fully functional.
Please have a look at this: https://www.loom.com/share/6832b2a00adf4f13a8aca3fdd3c0254e
However, if the link in the email is not working, please check the private link download limit and expiration time option from the settings.
Regards
Hi Tanvir,
thanks for your answer.The second link you shared is not working with the asset ID.
I am correct that this is only possible when I create a package for each file correct? If yes, than this is an issue for us, because we don’t want to create a packages for thousand of files.So isn’t it possible to use the asset shortcode without adding a folder for each user who clicked on the download button?
Thanks Simone
HI may i know if u could disable the download button on the use profile each allowed user would have to only play the video not download.
we dun want the video get leaked. it is sensitive and confidential.it should be able to link to this site as above to play the video
https://nswautomation.com/NSW/dashboard/nsw-smartglasses-blackening-automated-coating-system/Hello,
It is part of feature.
We have created a custom asset download page for shared assets. From this download page, the user can also check various asset properties and preview the file. User can provide their feedback on an asset using the attached comment feature. Visitors will see this page when accessing the asset using a shared link.
For detaile please check:
Say hello to the Digital Asset Manager for WordPress and WPDM 5 ( EPSILON )
If you want only to show download, you can use the shortcode below:
https://www.wpdownloadmanager.com/doc/short-codes/wpdm_package-single-package-embed-short-code/Regards
TanvirIn reply to: Email Lock not behaving as expected
Hi,
I have tested again and it seems the email download link is working fine as well: https://www.loom.com/share/d8a611afa1d5412fa90c17340964c28c?sid=14a6e5ad-e5cf-43ae-a60a-856d0220d67c
However, if the link in the email is not working, please check the private link download limit and expiration time option from the settings.
Regards
In reply to: Email Lock not behaving as expected
In reply to: Email Lock not behaving as expected
Hi,
Thank you for your clarification.
I have tested and it appears that the download link is working fine: https://www.loom.com/share/e044f1191db04b4aae161e2351638415?sid=f02486bf-e712-496e-b226-513b6076492a
Please let me know if I am getting it wrong.
Regards
In reply to: Using AWS to store download file
Topic: Invalid Link
Hi there, I’m getting lots of emails from readers who cannot access my downloads. Can you help me figure it out? I’m able to access the files from my end, but they get an error message that says “Invalid Link.” Thank you.
Hi,
I have tested it in our testing server by simply pasting the download link using the Insert URL and it’s working fine.
Please check here: https://wpdm.durnibar.com/download/insert-url/
Can you please try after reading the download link?
Regards
We have a gated download available after a user provides their name and email address. upon submittal they are presented with a screen that contains download button and an email is sent with a link as well. If the user selects to download using the button, then the download link in the email does not work (show “Invalid Download” error)…and vise versa.
The download button and the email link both use the same auto generated unique url (ex. https://decisivmarketplace.com/download/decisiv-commercial-vehicle-service-analysis-report-q1-2023/?wpdmdl=47231&_wpdmkey=652053e205c7a&subscriber=EKuC93DYZJBmptiLwj7miORMHYHqVgSa0LHc-RoRVF-WxU0xUv_ARxSS0MFerUw6s-eeGPFAAXMJ6FO8w6Aqeg)
The package download limit is 999/user
The Email Lock Options are:
Ask for visitors name: SELECTED
Download Instantly: SELECTED
Do Not Mail Download Link: NOT SELECTEDAny help is appreciated.
Thanks for your reply! I didn’t configure anything! I was just using the option “Insert URL” when adding a new download and I was just pasting the direct download link in that box and it was working fine.
I just recently updated to the latest version. After this update, when I insert a direct download of Dropbox when creating a new download, chrome shows a message “invalid Url”. I was using this functionality without any issue in the previous version but after this update it shows invalid url every time I paste the dropbox direct download link. Please let me know what’s the issue. Thank you.
An example of the Url I am using: https://dl.dropboxusercontent.com
/scl/fi/p4qimfukwvnfetq1w15iy/UTT-2-Word.zip?rlkey=3z39jmet37rdt96xyhxt31yyf&dl=1I just updated the plugin to 6.4, and this shortcode is no longer working:
[wpdm_all_packages jstable=1 cols="page_link,file_count|categories|download_link" colheads="Title|Categories|Download"] – had no issues on 6.3.6.I have my site set so that downloads are only available to logged in users – if you visit https://wptest.wprnd.net/downloads-index while NOT logged in, you can see one download in the list. This download allows access to all visitors. All others are limited to certain user roles, and are not displayed. However, when I am logged in, no downloads are listed (should be a large list, plus the one w/ access to all visitors).
All was fine on 6.3.6. Please let me know if you have questions, or when an update is released. Tks
In reply to: Play video
