Hi there,
To show the overview categories like the demo link you need an additional add-on with the WDMP. Here is the link to the Add-on https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/ .
And regarding page template. Can you give error page screenshot? Are you using page template of link template?
Thanks.
Download works when you use the package download link, not the single file download button. I know it is not the solution, just pointing the origin of the issue.
From Membership Settings Advanced page enable the Show WPDM package info option. That will block the download link only.
https://www.evernote.com/l/AUdSI0atZc5E5Lfrloz_TP1wZqiKMzmwXY8B/image.png
@Steve, Unlocked your key. It should work now.
@John, Your key is linked to calforests.org Do you want me to unlock it from there? If you are using the key there but still getting the error then updating Download Manager should fix the issue.
I create a package and make it so that it has the viewing rights of Subscriber and Superadmin. My site is Finnish so I think that it doesn’t recognize my rights when I then try to access the package as “Pääkäyttäjä” (Superadmin) and the package layout is single column with doc preview. When I change the viewing rights to all visitors the preview and everything works correctly.
Try to change a test sites language to something else than english and then create package that has the layout of single column with doc preview, the viewing rights set as something else than all visitors. Then try to view the package and it will say “You don’t have the rights to download this item”, but the downloading link still works. Just not the .pdf preview of the package or when trying to open to a new window.
If you can’t do the error then I’ll set up a dummy site instead of a live customer site.
Right now, I have the Email Lock set to “Mail Download Link”. When visitors get the link and download the document and takes them to a blank page and doesn’t really notify the user in any meaningful way that there download is complete. Is there a suggested way to handle this (ie. redirect)?
Once a person subscribes, they get sent an email link of the download. I want to make sure that the email address that sends the confirmation email with link to the subscriber, is a certain email address. If they respond to the email confirmation, I need it to go to a certain email address.
Thanks
Please link your site with update server by logging in from Downloads Settings Updates tab:
https://www.evernote.com/l/AV3wFn_73I5Dz5dhnZlC5ZELPRAhYCisCDwB/image.png
BTW, you may not see update link immediately, but it will appear after a while.
Hi,
I submitted this topic before but did not get an answer and cannot find the original thread. Where do we locate our previously submitted queries?
#1 ) My Email Lock is not working: I want to ask for the visitors name and email, and allow the visitor to be able to download instantly but also receive it via email. So, I click on Enable Email Lock, Ask For Visitors Name, and Download Instantly (And DO NOT select “Do Not Mail Download Link). But, the visitor isn’t getting the email. How can we fix this? See attached image.
# 2) There are random boxes and ellipsis next to the download link. See attached image. How can we get rid of those?
Thank you for your help. 🙂
Victoria
Hi team,
we have another issue after updating to the last pro version. When a new download is written with the short-code to the category, it just writes “download” with no description.
Example: https://www.nikon-fotografie.de/downloads-aktuell-und-neu/
Link form: Link/Button Popup
Page form: 2 Columns/Image right
With
Link form: Call to action 3
Page form: Preview gallery
everything is working fine.
Thanks for support!
Greetings
Klaus
Here is the custom css,
.textwidget .w3eden .wpdm-download-link.wpdm-download-locked {
color: #8F0F0F !important;
}
.wpdm_icon:hover {
opacity: 1 !important;
}
HI there,
Thanks for your query. You can achieve this functionality with our WPDM Directory Add-on. For this you need to install this add-on as normal plugin and then activate it.
Now, For creating an advance search page with WPDM Directory Add-on, you have to use the shortcode.
[wpdm-search-page cols="1 or 2 or 3 or 4" items_per_page="10" link_template="link-template-id" position="top or left or right"]
Thanks.
I have WPDM Pro. I am using it to secure PDF files for registered users.
When not logged in and clicking on the download link one id directed to the default WordPress login page. I have created a login, registration and dashboard page using the shortcode. If you visit the URL’s of those pages, they work.
We have All in One WordPress Security (AIOWPS) installed and have renamed the login page. I thought this might be the issue so I deactivated AIOWPS.
Now WPDM redirects to old wordpress login page which doesn’t exist since I deactivated AIOWPS. I have deleted and reinstalled WPDM 3 times and I cannot get WPDM to forget the first settings! I went into my database and found some posts types “wpdmpro” which I deleted and then reinstalled WPDM and it still keeps it’s settings.!!! It’s driving me nuts.
2 problems:
a. I cannot get WPDM to totally delete so I can try a clean install.
b. Even with a clean install, i’m not sure the login and register pages will redirect like they’re supposed to.
Help please!
Thank you for your prompt reply.
Though I’m not sure I understand how this affects individual file downloads. What you describe above is indeed how mine is working, but only for the complete package. Even after I submit the form entry, the individual file download links do not show up.
Please see this screenshot: https://www.screencast.com/t/CTm9guJDiG1
How do we get individual files to appear while using the email lock function?
or possibly I should first ask, is individual file download an option with the lock feature? (Nothing in the documentation or UI states this)
Thank you.
Hi,
Are you using the latest version of the plugin?
A recent test result of “[wpdm_search_result init=1 template="link-template-calltoaction4" cols=4]” ,
Here
It seems fine with the latest version. did you cache your page already?
Though, there is the blank page appears for no result in search. We will look into it.
Please let me know.
Thanks.
Hi there,
Thanks for the query. It’s actually when the email lock feature is on the user need to give the email address on the form to unlock the download. So, you now can select a form where the user could give the email with any additional field information. Then have to click on download in order to download file or package. And any package contains multiple files will also be locked with the email lock together.
The file download button disappears in the lock option because a user could click on it and download it without unlocking the package cause it’s the direct download link.
It’s default.
Thanks.
Hi, thank you
All sites are running the same version of the plugin.
We can’t update to latest version for this reason:
file-not-found.txt error after update – URGENT all links broken
Thank you
Hi there,
I hope you will not need anything else than download link to tracking the downloads with google analytics or with any other tracking platform.
And we also provide monthly download stat for each download package. Please go to, Downloads -> Stats in your WordPress admin area.
For download link tracking with google analytics, you can follow this.
You can also follow this tutorial for details setup.
Thanks.
Hi there,
Yes, you can add different template by giving the template name in the shortcode.
To add shortcode link with the template in any page follows this format:
[wpdm_package id="package-id-here" template="template-id"]
All link template file names:
link-template-default
link-template-panel
link-template-extended
link-template-semi-ext
link-template-bsthumnail
link-template-audio
All page template file names:
page-template-default
page-template-1col
page-template-1col-ex-autdio
page-template-1col-flat
page-template-col2-il
page-template-1col-ex
You can also use the following addon to generate the shortcode.
Advanced TinyMCE
For example: [wpdm_package id="1abcd" template="link-template-default page-template-col2-il"]
Thanks.
1 ) The answer is the custom link template. Clone the template you are using now from Downloads Templates page. Then remove unnecessary data/UI from the template. Then use this custom template in your shortcode.
2 ) This looks like an issue with your server’s email settings. Please try installing an SMTP plugin. Do you have any email feature on your site where email is sent successfully?
Thanks for your inspiring words.
Clone the link template you are using now from Downloads Templates page. Then remove the [page_url]
/ [page_link]
template tags from there. Use only [title]
tag to show the package name without any link to the details page.
It isn’t possible to remove the details page as it is just a post page handled by core.
Hi,
I love Download Manager. Great product!
I have a couple of things I need help with.
1) How can we remove the little boxes and ellipses that are in the download link? See attached image!
2) I want folks to give me their name and email, and be eble to download instantly, as well as receive the document via email. I have selected the Email lock option/Ask Visitor’s Name/Download Instantly, but while it allows me to instantly download, I am not getting the email. with the document. See attached image. How can I fix this?
Thank you very much for your help!
Hi,
On my site, downloads are liste on a single page, with several shortcodes like this one: [wpdm_package id='7986']
Example is attached.
What I need to do is removing the link to download page. If possible, I’d like to get rid of that page altogether. Maybe there’s an option to not use it ?
In any case, I need users to click download and that’s it.
Can you please help me with that ?
Thanks
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