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I’ve just started experimenting with your plugin for a client of mine and I will probably recommend that they purchase a licence once I determine that it has all the features we require.
For the moment I am having problems with the dashboard permalinks. The links for ‘Download History, ‘Edit Profile’ and ‘Logout’ are currently showing as ‘/dashboard/download-history/’, ‘dashboard/edit-profile/’, and ‘/dashboard/logout/’, which is not working.
I have tried resetting the WordPress permalinks to various configurations but I cannot solve this. In your demo these links appears as:
– https://demo.wpdownloadmanager.com/wpdmpro/?logout=b584c371e9
– https://demo.wpdownloadmanager.com/wpdmpro/user-dashboard/?udb_page=my-downloads
– https://demo.wpdownloadmanager.com/wpdmpro/user-dashboard/?udb_page=edit-profile
Is there something I can do to force wordpress to keep this link structure for wpdm links? My best guess is that the theme we are running is forcing permalinks to appear this way. Do you have a function or a rewrite rule that I can use to force wpdm to use url variables when in the /user-dashboard/ page?
Thank you.
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Folks, I’m *really* after a bit of support here.
I have done an *awful* lot of investigation, code customisation and despite getting virtually no forum replies I have solved most of the issues myself and shared lot’s of information in the Forum about:
Customisation
- preventing users form seeing the WP Dashboard or Top Menu
- implementing a Menu ‘Logout’
- elegantly directing sellers > seller dashboard & users > user dashboard on login
- elegantly redirecting users to an information page if they do not have the correct permissions
- restricting display of Media Library files to just the authors
- restricting access to WP permalinks and direct file URL’s (ie. attached files in a package) to only registered users
- implementing a homepage text search
- using tax inclusive pricing
- forcing ALL users, no matter if they have selected a country, to be charged tax
- stopping sellers from seeing other seller products in the dashboard (ie. Latest Orders and Top downloads)
Code Anomolies
- identified why thumbnail generation fails
- identified a discrepancy in the way Coupon Discounts are presented
- identified an anomaly in the way seller commissions are calculated
IMHO this is all useful information for current users as well as for WPDM in considering future code patches & releases.
The only aspect of the site I’m still un-happy about is Billing Information.
It’s very frustrating that the Country > State pull-down code works perfectly in the Shopping Cart & the Premium Package Admin panel, but nowhere else in the site. This is especailly annoying for the end user, as this field can never be auto-populated.
You have already written the code, I have found the relevant code snippet and have inserted the code but it doesn’t work. I’d sort it myself but, unlike everything else I’ve sorted, I just can’t easily find where to hook it up to the required functions (I’m guessing js).
So I would REALLY appreciate some guidance here – it can’t be difficult.
Hi,
When I select email lock options Mail download link, the email is not send to the user?
How can i fix this?
Thanks
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Hello again,
we transferred site to another server. removed key on old site and assignt to new. At new location the download template isnt there anymore. How can we transfer link-template to new location too?
Thank you ! Regards
Adrian
WPDM doesn’t delete the templates when showing the invalid key warning. Not sure how your templates got deleted. Maybe some plugin modified the DB. These templates are saved under _fm_link_templates and _fm_page_templates key in options table.
You can also use template files to create custom link/page templates https://www.wpdownloadmanager.com/doc/template-files/ You can try this approach if the previous issue happens again. Although, I hope this won’t happen again.
Your test site is subsite number 10 on your multisite setup. The /uploads/sites/10/download-manager-files/ directory was missing there. So, WPDM couldn’t find the link to uploaded files which resulted in the “file not found” error.
I deactivated the WPDM on test subsite and activated it again. This process created the /uploads/sites/10/download-manager-files/ directory. And uploaded files are being stored there now. The download should work for all new uploads.
For old attachments either re-upload those files or manually copy those on /uploads/sites/10/download-manager-files/ dir.
If you face similar issue on any other subsite, just deactivate the plugin and reactivate it again to create the missing file directory.
Please let me know if you need further assistance.
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Shahriar, just checking in. Is there any way around the initial download button on the Guest Orders page leading to an expired link page? Again, when you add the email address and order ID and press “proceed” it works correctly – it’s just the default experience that produces the error. I am getting ready to do a big promotion of a new line of service and was hoping for some ecommerce activity this week but I fear the user experience won’t be the best.
I tried changing the orders page to something different in settings, thinking that I would lead to a straight confirmation page with no links or inputs following the credit card being processed. That page could just say, look for your link in the email. Then the link in the email could lead to Guest Orders, but that didn’t produce a different result. I’ve tried forcing /orders/ page not to cache, and also adding a “?nocache=1” to the end of the download link that produces the expired link error, but that doesn’t work either.
At this point, I’m hopeful that you have a quick fix that can either:
– remove the download “dashboard” from the guest orders page, only leaving the email address and order ID inputs. Once you press “proceed” on that screen, the download dashboard below it would be revealed (or the page would refresh), and the link would be valid/active.
– instruct me on how to change the order confirmation process so that I lead to a static page following credit card processing and a valid link is sent via email to the purchaser leading to the Guest Orders page with active/live links.
Cheers, I appreciate any status you’re able to provide. The ftp and front-end credentials sent in private message above are still active.
Scott
Hi ! I have the same problem in my site: https://tinku.nacion-seguros.com.ar/normativas-directory/
–> WordPress Download Manager ALL ADD-ONS PACK <–
My shortcode:
[wpdm-archive button_style=”default” link_template=”link-template-panel.php” items_per_page=”20″ category=”94″ order_by=”field-name” order=”asc or desc” login=1 showcount=0 cat_view:”sidebar”]
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Hi Team WPDM,
Since updateting WPDM to the last version 4.9.8., the download (picture) for single file download disappeared.
Could you please help me.
Thanks in advance.
Best regards,
Stephane
Please use following CSS to change button hover style,
.w3eden a.btn:hover, .w3eden a.btn:hover {
border: 1px solid #ef3d24 !important;
color: #ef3d24 !important;
border-radius: 0px;
background: transparent;
box-shadow: none;
}
Use custom link/page template to add icon. Replace the [download_link] with the following code,
<a href="[download_url]" class="btn btn-primary"><i class="fas fa-download"></i>[link_label]</a>
You have to use a custom link/page template to open the file in a new tab. Clone the current template and replace the [download_link] with the following code,
<a href="[download_url]" target="_blank" class="btn btn-primary">[link_label]</a>
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I admit I may not have been clear with the first part of my question.
You are correct “page_link” does make the title a link, but I don’t want a link to the download page. I want a link to the file itself.
The second part of the question you did not address at all.
To summarize my initial question.
I want the title to be a link that opens the actual file in a new tab.
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Hello, I use Insert URL and page/link I use [download_link], also checked all articles and stil cannot sovle it.
Any help is appreciated.
I’m trying to have the button outlined on hover, I have this code but it doesn’t work:
.inddl.btn.btn-primary:hover, .wpdm-download-link.btn.btn-primary:hover {
border-width: 3px !important;
border-color: #ef3d24 !important;
color: #ef3d24 !important;}
.w3eden.btn-primary:hover {
box-shadow: none !important;
}
http://mhtastage.wpengine.com/work/workforce-reports/
I want to match the “download” buttons with the one above that says “REQUEST A REPORT”
Thanks!
Hi Ed, You can try the following….
[wpdm_all_packages items_per_page="20" categories="cat slugs,cat slugs,cat slugs" jstable=1 order_by="field_name" order="ASC" cols="page_link,file_count,download_count|categories|update_date|download_link" colheads="Title|Categories|Update Date|Download::155px"]
Let me know if you need further help!
I set the download to be unlocked by sharing the Linkedin post, unfortunately the system does not work.
This error always appears “The site is experiencing technical difficulties”.
How can I solve this problem?
Here is the website link:
https://www.foodhubmagazine.com/uscita-1/

Readers are complaining that they are receiving the Invalid Download Link when entering the correct password for password-protected downloads.
Can I please get the patch that is mentioned here: https://www.wpdownloadmanager.com/support/topic/invalid-download-link/
Thanks,
Cheryl
Yes, you can show the publish date. Please check the shortcode documentation here https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/
[wpdm_all_packages items_per_page="10" jstable=0 cols="page_link,file_count,download_count|categories|publish_date|download_link" colheads="Title|Categories|Publish Date|Download::155px"]
It is recommended to use the pagination for performance reason. Showing all files will reduce performance.