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Hello,
My users are also unable to download any password-protected files. It will display a red box with “Error! Invalid download link”
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This reply was modified 6 years ago by
Jakob.
@Auriol Ensemble From here, the download link is working, are you facing the issue till now?
Just tested the links, downloads are working fine.

Not sure when this started happening, but on our site, we are having this issue.
Our normal workflow is to upload files via FTP (for organizational purposes), then use the browse feature when creating a package to find the file. This has worked fine in the past, but recently, the links being generated changed. Before they were of the form
/home/xxx/public_html/wp-content/files/cat/filename.ext
However, since this change occurred, they are of the form
cat/filename.ext
Any idea how to go about fixing this?
Hi
As administrator (or subscribed member) I get the following popup message when I click on a download link: ‘You don’t have permission to download this file’ and a downloaded txt file of the same name
I can however download documents in one of my categories but not any of the others. I’ve checked and compared settings and can’t work out why the is happening for all but one. My user access has all taxonomies ticked
Any help greatly received
Regards
Ian
Can you just tell me where to go on your website to download version 5.03 after I login to my account with you?
The link in the email doesn’t work for me. Thanks
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I got the same problem! Even when I try the direct link from Wpdownloadmanager I get “You are not allowed to download”.
I just updated to the latest version, and now instead of my download links triggering a download, they take me to a download page with the following error at the top:
Warning: Invalid argument supplied for foreach() in …/plugins/download-manager/libs/class.Apply.php on line 685
This doesn’t happen with all downloads, just some of them.
Hello,
We initially built our site inside a UAT environment so we could get it all configured properly before copying it to a live server and are experiencing some issues with downloading some files. About half the files we are getting a file-not-found.txt file instead of the actual file when downloading. When I compared a package that was downloading properly and one that wasn’t the issue arose quickly… Under Attached Files some are linked correctly ( FileName.pdf ) while others are still using a path associated with our UAT environment.
We’ve gone under settings and Updated File Browser Root but it’s not taking a global effect.
Any ideas?
I was able to figure it out by using the code below:
[wpdm_all_packages items_per_page="10" categories="iMaint." jstable=1 order_by="date" order="DESC" cols="title|update_date|download_link" colheads="Title|Update Date|Download"]
Thanks for everything.
WordPress will not let us update to the new version automatically. We get his error
he package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Please send us a link for the latest Download Manager available. View version 5.0.3.
Thank you
J. Otten
DJM Website maintenance
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Ref: https://www.infogovsolutions.com/case-study/
Clicking on download button generates dropdown for name and email as expected. Submitting form sends email with download link embedded as expected. Problem is clicking on the link in the email opens to a blank page. The actual file does not appear. Any suggestions would be helpful. Thank you.
Glad to know you have already found the answers. This link documents the add-on features https://www.wpdownloadmanager.com/docsfor/wp-pro-membership/
Thanks for the reply. Here’s a link to one of the download pages in our site:
https://bullypulpitgames.com/games/free-games/free-game-downloads/
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Hello,
I’m experiencing an issue where the Accordion style boxes are opening then closing by themselves. I’ve tried reinstalling WP Download Manager Pro and the File Cart Add-on. This issue can be replicated on all web browsers, however for some reason on mobile the boxes are working correctly. If I disable the WP Download Manager Pro plugin, the boxes work correctly but the Download and Add to Cart buttons break.
Please advise of troubleshooting steps to try.
Cases
Visit the link then try to expand one of the cases (accordion style boxes lower on page). They will expand then close.
Thank you,
Tim
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Yes, I tested that, but also that has some errors/problems:
– Download Link in Mail doesn’t work (downloads an empty wpdm_cache file)
– Can’t customize the download-link-email
– Infinite loading of the CF7 form after submitting the form. Mails are sent, but the form is in a loading animation all the time and there is no feedback on the submit (https://www.dropbox.com/s/auqp35vgpkbce5o/Screenshot%202019-12-06%2008.24.54.png?dl=0)
This is very urgent right now and I need to get this working asap.
Any help is appreciated.
Thanks
BTW: Sometimes posts in this forum get deleted/not submitted and I don’t know why. I had to write this two times, because the first doesn’t show after submitting my reply to this ticket.
Hi,
Your “out of the box” UI requires many JS and CSS which are not loaded in the AJAX request sent via Directory Add-on sidebar view. You have to use another category view ( i.e. Default View ) of Directory add-on which will link each package to the details page.
Thanks.
Hi,
Link and Page templates are stored in wp_options table as _fm_link_templates and _fm_page_templates. In most cases, changes of these records are made by a plugin that does backup/restore or bulk DB changes ( search& replace etc ). Please check if these options exist in the DB and let me know. We can recover custom templates in that case.
Now to avoid similar situations again, the best option is creating template files for your custom link/page templates. You have to put the files in /active-theme/download-manager/page-templates/ and /active-theme/download-manager/link-templates/ directory. The file name will be the same as the template id, i.e. 5aafb49c1b0c2.php. And you have to set a template name at the top of the file. Please check any existing template file from /download-manager/tpls/link-templates/ directory for naming convention.
Thanks.
Actually there is an option to send download link via email. Enable it from File Cart settings.
https://drive.google.com/uc?id=1xi8uHQN1sGnpKk_MttxZgpUBcDu523-w