I have gotten this working on Pantheon by also installing the Custom Post Types Permalink plugin (https://wordpress.org/plugins/custom-post-type-permalinks/). It’s a hack, not a real fix, but at least minimal functionality is restored. Download Manager devs, you might want to look at what that plugin is doing differently from yours – whatever it is it works.
Leaving this open for now, Download Manger devs will hopefully fix it so both plugins aren’t required.
Hi,
Now it is working. I have Unmasked Download Link from the Basic Settings. it is working fine now
Thanks.
Testing extensively to try to track this down; disabled all plugins & reverted to 2020 theme, still didn’t work on Pantheon hosting. Changing my permalink structure to ‘Plain’ (just ?p=123) was the only thing that fixed this.
That’s not going to be a workable solution for the site I’m working on as it needs pretty permalinks. Any idea on what would make Downloads work with pretty permalinks?
It is working now with Bootstrap 3. I have unmasked the download link. Now it is working fine. please check and let me know.
Thanks.
It is based on google settings, you can try bellow instruction,
Google Drive has 2 ways to share, which are “to invite” and “to create a link”.
Even If you invite other users with email other than Google accounts, Google will ask to users login to Google account when user access to your shared file.
However, if you enable the option “Anyone with the link”, no login required.
Also, there are “Disable options to download, print, and copy for commenters and viewers” in the bottom line of the setting page.

please let me know if it helps you.
Thanks.
Hi there,
I have a template for a ZIP file creation – when you upload a multiple files to one package.
The files are shown OK, and you can download them separately – but when you click on a ZIP link to download all files in package in ZIP format I am getting to download error.txt with message in it:
**************
Failed to create file. Please make “/home/grad/www/www/wp-content/uploads/download-manager-files/” dir writable..
**************
I have checked on the server and all dirs are writable by the server….
I checked previous packages which are uploaded long ago – and everything was working fine – now those packages are also not working.
Here is URL where I got this error.
https://www.kragujevac.rs/rani-javni-uvid-u-elaborate-za-izradu-izmene-i-dopune-dela-pgr-naselja-denino-brdo-i-izmene-i-dopune-dela-pgr-dela-radne-zone-i-industrijska-zona-kragujevac-i-radne-zone-ii-lepenica/
What could be the problem?
Can you help me with this please.
Regards,
Branislav
Hi! When you type in the order details, the download table is not responsive, neither are the other links such as ‘Edit Billing Info’.
Either way, is it possible to modify the table rows and certain tabs such as Edit Billing Info and Invoice? I do not need these and are just crowding the page: both in the Cart Page and Order Page.
See screenshot : Order Screenshot
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When I protect a pdf file against direct link access in my media library and then click the download link in the front page: Is it possible to change the link page (is „file not found“) to another page?
Best, Lars
Thank you! Turning on AJAX form submission fixes that! But doing so changes the confirmation message to the WPForms confirmation message instead of the WPDownloads package message (Your download link is ready now….) and download button after the form is submitted leaving the user without any means of downloading the package.
I’m sorry, I’m not seeing where the entries are recorded for your tests in WPForms? It still shows as 0 entries received. I do receive the download link as you do, but the form response is neither recorded as an entry or emailed to us. When I setup the form on a page and submit it outside with out using form lock the form functions just fine. It is only when using with form lock does it neither record an entry or email the submitted information. I have submitted a support ticket to WPForms as well and they have confirmed it is problem when used with form lock. Should I purchase another form plugin that works with form lock better?
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Did you click on the link and try searching within the download manager tool? It does not show anything when you type and search. Please help.
@cestrian77, I checked your site, js file is updated one now, masked download link should work fine without any trouble.
Hi,
If I get you, the download manager doesn’t send form fill up information. it sends the file download link also the default other info. But you can get the form captured data from the download dashboard panel. however for the sending information to the user with an extra feature, it needs some customization.
Thanks.
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Hi,
How do you want to show the form values or do you want instead of the download link in the mail other description, please elaborate on your query.
thanks.
Hi,
Where do you want to send the filled form data, when a user fillup the form. The user will get the download link with the related email. and you will find the filled form data in subscriber section Downloads > Subscriber > Email Lock. let me know
Thanks.
Update to situation: We were able to update the plug-in as the “update” link however the file-cart plug-in uninstalled itself and now is in perpetual “please wait” when we clicked download to reinstall.
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Cannot download 5.1.17 from our downloads page and am still within the 1 year maintenance for updates. When clicking on the link to 5.1.17 on the wordpress downloads page it simply opens a lightbox that says “plugin not found”. Our templates are acting weird and our filecart button is also not responding correctly and its likely due to not being able to update. This is an urgent matter as our users cannot access our documentation to download. We would appreciate some help please with this situation.
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My license did not renew last month and I had to manually reinstall Download Manager Pro once I manually renewed. Today I noticed that all my link buttons have defaulted to something completely different and none of the templates which I have previously seen or used look the same, even the template settings interface looks strange (like it is only rendering text and no images). I have updated all plugins and deactivated and reactivated everything but nothing seems to be working correctly. Any help please?
Hi
The T&Cs text on my preview page displays with the right formatting. However on my download link the T&Cs pop up displays without any line-breaks, and doesn’t work with <br> HTML tags added either. This is a problem as the text is very long and need to be broken up. What is the solution to this?
Example link: Chin Contact on this page:
Animal Welfare Indicators
Thank you