We have a download file link set up on our site. The Name and Email fields both work on the site but then the name field isn’t updated on the admin dashboard. Looks like it stopped working on June 22, 2020. How can this glitch be fixed?
https://www.dropbox.com/s/nvcc30asuu09mpj/Screen%20Shot%202020-07-01%20at%203.56.01%20PM.png?dl=0
I’m having the same issues with all desktop browsers. The download links worked before the latest update (3.1.02) when the link masking was turned on. I have turned off the link masking and now the downloads work. Will you fix the issue in the next update so we can go back to masking the links?
Hi,
you can follow the link below documentation,
Template Files
by default, you are using link-template-default.php for link template and page-template-default.php for the page template. As documentation, you have to copy the file in the theme directory naming a folder called download-manager, then paste it in page-templates for page template or link-templates for link template. And you have to replace [download_link] with <a href="[download_url]" class="btn btn-primary" target="_blank">[link_label]</a> in related PHP file.
Thanks.
Hello, sorry how to download the attached files please? Even when logged in I see no download links available inside posts where members say translation is attached.
Without the download page template and link template(shortcode page), it won’t be downloaded anywhere without pressing/clicking the download button
HI,
You can Unmask Download Link as i image attached,
thus, it may help you
Thanks.
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Hi,
These both should be worked. Button templates designed specifically for button templates, https://www.wpdownloadmanager.com/download/wpdm-button-templates/ and shortcode for link templates. please update to the latest version and clear the cache, if possible, Please, give your temporary wp-admin login details in a private reply for checking the issue.
Thanks.
Hi,
Please give me your URL. I shall check if front.js is serving from the cache.
However, unmasking download link will not affect protected download. Protected files are still protected.
Version 3.1.02 now has new option to mask/unmask download link which makes them now downloadable even on AMP enabled pages.
No worry, Unmask download link will not affect any behavior of private download links. We shall adjust bootstrap 4 and keep it compatible with Avada, we shall customize bootstrap with wpdm heavily, shall keep only the part need with wpdm.
Dear Shahjada, now everything is fine. But unmasking private download links can now be found by google?
One last thing, I was worried that in the future it will no longer be compatible with Avada theme due to the Bootstrap 4 …
Thank you so much for your support
Adrian
@Dean Chalk, Download link were not working for you, as /download-manager/assets/js/front.js file on your site still loading from the cache, not the latest version.
bootstrap 3 is okay, just unmask download link, it will work fine.
This reply has been marked as private.
Yep, unmasking the download link worked immediately
Thank you for that suggestion! @shahjada
Hi,
It is happening due to the js cache. Please try cleating the cache. Alternatively, in the latest update 3.1.02, we have added an option to unmask the download link, that option will resolve the issue regardless of the js cache.
Hi,
In that case, it is happening due to the js cache. Please try cleating the cache. Alternatively, in the latest update 3.1.02, we have added an option to unmask the download link, that option will resolve the issue regardless of the js cache.
Updated to 5.1.14.
Bootstrap 4 were already in use.
Cache cleared on Chrome.
That does NOT had solved the problem .
Unmasking the download link SOLVED my immediate problem since my files can be seen only by loggedin users.
BTW: Italian translation of the unmask link option titles are completely wrong. I suggest to change it to:
OPTION TITLES: Link di download mascherato / Link di download pubblico
OPTION HELP TEXT: can remain unchanged.
Hui,
In that case, it is happening due to the js cache. Please try cleating the cache. Alternatively, in the latest update 3.1.02, we have added an option to unmask the download link, that option will resolve the issue regardless of the js cache.
Hi,
Please update to WPDM v5.1.14. Also, if you are using Bootstrap 3 UI in WPDM UI setting, please select Bootstrap 4, bs 3 will be dropped soon and we are not maintaining it anymore. Finally, clear all cache. That should resolve the issue. Also, you may unmask download link from WPDM settings to resolve the issue:
Hi,
Please update to wpdm v5.1.14. Also, if you are using Bootstrap 3 UI in wpdm UI setting, please select Bootstrap 4, bs 3 will be dropped soon and we are not maintaining it anymore. Finally, clear all cache. That should resolve the issue. Also, you may unmask download link from wpdm settings to resolve the issue:
I have two issues that I’d like assistance with:
1. The menu of Prime does not appear correctly. Site link: http://www.rymklets.co.za/home Can you perhaps assist with Fix?
2. I need to transfer author from personal account to various Vendor Accounts (created before going Pro). Is there anyway to do this, as Vendor names does not appear in dropdown.
Hi,
you can follow the link below documentation,
Template Files
by default, you are using link-template-default.php for link template and page-template-default.php for the page template. As documentation, you have to copy the file in the theme directory naming a folder called download-manager, then paste it in page-templates for page template or link-templates for link template. And you have to replace [download_link] with <a href="[download_url]" class="btn btn-primary" target="_blank">[link_label]</a> in related PHP file.
Thanks.
Hi, how can I change a template so that the download button, [download_link], opens the document in a new tab instead of the same one?
Thanks!
