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In reply to: File download not working
In reply to: what are the full codes for the demo page
Please check this shortcode,
Thanks.
Hello. I use V 5.2.2 of the plugin. It seems that not all downloads all counted for all users. I am 100% sure that SOME users downloaded a package but in the Download history this download is not shown. All users have excactly the same rights.Strange is that the downloads of some users are counted and of others users not… Can I somewhere in a sql table see if it had been saven there but that it is not shown in the stats view?
This is not linked to an add-on but to the general way to let clients to subscribe to newsletter. I’m using mailchimp (so the mailchimp add-on), but this is valuable information for any e-mail management add-on…
The way WPDM works the website owner decides to subscribe all customers or no one by default. I decide this in the settings :
With this way of doing things, the customer cannot choose to be subscribed. There is no checkbox that he can check to say he wants the newsletter or not.
This is against GDPR law in Europe.
To be GDPR compliant, there should be a checkbox that the customer can check / uncheck during the checkout process.Like in this example :
If the customer cannot choose whether he wants to get the newsletter, it’s not GDPR compliant and I risk getting fined for it…
This is just for regular paid downloads in my case. Of course, this is not for email locked downloads, as the client is aware that he has to subscribe in order to get the download.
Hope it’s easier to understand this way.
In reply to: Breadcrumb Yoast not showing base download link.
Topic: Download is inconsistent
I have a web page with seven downloads activated by seven modals that are downloading fine.
Today I added an 8th modal to the page. I duplicated the file in download manager, and replaced the URL with a new URL link and updated the file. I copied the shortcode for this new file and inserted it into the 8th modal on my Website. I am able to request the file, and agree to terms, but the file does not download.
To test, I went back to download managaer, and replaced the html file with one that is working on the same page. Saved the file (short code is the same) and the modal downloads correctly.
So I repeated the process by replacing the URL for the 8th file. Unfortunately, on the website this 8th modal allows me to request the download and agree to terms, but it does not download.
This is extremely frustrating. I am using the Avada Theme.
In reply to: Latest update broke layout page template
please update your WPDM to the latest one. It seems that the packages page is Ok now,
there are many topics with you, I shall check with others too.
Thanks.
Hello,
I originally ran into this issue using the free plugin, but never got a final response in my support ticket . I upgraded to Pro hoping that would solve the issue, but unfortunately it didn’t.
We’re running into an issue with a 900MB file on our WPDM installation. When using the WPDM link to download the file, the file stops at 500MB and appears to have finished, even though the file is actually 900MB.
Just to clarify, this is an issue with downloads, not an upload limit issue
We’ve tried adjusting the Download Speed (currently 20480), Resumable Downloads, and Output Buffering settings but have not been able to resolve the issue. When disabling both the Output Buffering and Resumable Downloads options, the WPDM download link gives us an error:
[18-Aug-2020 19:41:26 UTC] PHP Fatal error: Out of memory (allocated 8388608) (tried to allocate 944402432 bytes) in /xxxx/xxxx/public_html/wp-content/plugins/download-manager/libs/class.FileSystem.php on line 125
We have adjusted the server settings to increase the memory limit up to 6GB using both PHP INI settings and wp-config.php directives, but continue to receive the memory allocation error. We were also able to download the file successfully in the browser when placing it in another directory and accessing that URL directly. This leads us to believe there might be something specific to the WPDM plugin that is causing the issue.
Please let us know if there is anything you can do to help.
Thanks,
Morgan
In reply to: Breadcrumb Yoast not showing base download link.
It’s really confusing, because I use permalink manager, the URL shows downloads/category/download name and it has an option to set Yoast Breadcrumbs to match the URL. When I do that I get downloads/downloads/category/download name in the URL but Yoast Breadcrumbs looks ok. But the url is broken.
So I disable that option and yoast just gives sitename>category>download name instead of sitename>downloads>category>download name.
Enabling the base category in WPDM doesn’t seem to make any difference. I just want the breadcrumbs to match the url
In reply to: Latest update broke layout page template
This isn’t resolved Nayeem, I mentioned that it broke the layout when I did an update, it isn’t about not being able to install the update. Last time I tried it broke the layout on the single download pages by moving the tags out of the main container of the site. Had to restore the old files to fix it. It also broke download links on some downloads as mentioned earlier.
Was asking if those problems had been fixed and if it was safe to try another update?
In reply to: Your email address is blocked!
We are using Membership Pro to allow downloads to members who we authorized. These member shall have access to the downloads of course but have no business in the WP backend. Is there a way to disable the WP backend for certain members?
Thanks a lot
Hello. I am using Form Lock to feed on single form to be filled out before a visitor accesses PDF’s of reports. Ideally I’d like to see what reports each person accesses, which could be on average of 3-5 reports per session. But currently the form history (Gravity forms) will only show me the ID for the first download that they tried to access. Is there any way to get better tracking? I need to know who accessed each report.
Hello,
I’ve been having a lingering issue and have emailed several times to support but I have not gotten a response with the last issue I’m having involving categories showing up that shouldn’t be. I have multiple categories for my Downloads set up and they are all separated as they should be for each package I’ve created. On my main Downloads page, I should only be showing what we call ‘Specification Sheets’ but all categories are showing. I’ve tried using the category ID (id=5 for me) and I’ve tried using the long name for the category (specification-sheet) in the code to present on the page but still all categories are showing up. Can someone help me to get this to work correctly.If you view my Downloads page, the first 4 items in the right column are categorized in the back end as Installation Instructions, Application Guides or Information Sheets but they’re showing when it should ONLY be Specification Sheets:
https://www.evenlite.com/downloads/Here’s the 2 different code snippets I’ve tried but it’s still not working:
[wpdm_packages order_by="title" order="asc" items_per_page="200" id="5" template="customevenlitelinktemplate" cols=2 colspad=2 colsphone=1]ALSO TRIED:
[wpdm_packages order_by="title" order="asc" items_per_page="200" category="specification-sheet" template="customevenlitelinktemplate" cols=2 colspad=2 colsphone=1]Thank you very much,
BrettHi,
I’ve inserted the [wpdm_my_downloads] inside a page to display all the available downloads for a specific user.
The problem is that I need to display who is the author of a single package.
This is not visible nor inside the [wpdm_my_downloads] page neighter inside the package details.
Please help meIn reply to: Customer fields for Email Lock
You have to create from
Downloads > Settings > Quick Forms, then you shall find the option as I attached image here,
Thanks.
We’re using form lock to lock downloads with a Gravity form.
The form loads and you can submit it just fine.
If “email download” is not selected, nothing happens. No download it just sits there.
When we set the form to email the person the file it sends an email with a link which does arrive – the link when clicked on loads the website and causes a PHP error on the site so we just see the “There has been a critical error on your website.” message. Here’s the PHP error from the server logs.
2020/09/16 02:22:45 [error] 41147#41147: *139327 FastCGI sent in stderr: “PHP message: PHP Fatal error: Uncaught Error: Cannot use object of type stdClass as array in /www/susaguhlrealestate_654/public/wp-content/plugins/download-manager/libs/class.Apply.php:1294
Stack trace:
#0 /www/susaguhlrealestate_654/public/wp-includes/class-wp-hook.php(287): WPDM\libs\Apply->customDownloadLinkPage(Object(WP))
#1 /www/susaguhlrealestate_654/public/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#2 /www/susaguhlrealestate_654/public/wp-includes/plugin.php(544): WP_Hook->do_action(Array)
#3 /www/susaguhlrealestate_654/public/wp-includes/class-wp.php(758): do_action_ref_array(‘wp’, Array)
#4 /www/susaguhlrealestate_654/public/wp-includes/functions.php(1285): WP->main(”)
#5 /www/susaguhlrealestate_654/public/wp-blog-header.php(16): wp()
#6 /www/susaguhlrealestate_654/public/index.php(17): require(‘/www/susaguhlre…’)
#7 {main}
thrown in /www/susaguhlrealestate_654/public/wp-content/plugins/download-manager/libs/class.Apply.php on line 1294″ while reading response header from upstream, client: 203.118.137.168, server: http://www.susaguhl.co.nz, request: “GET /wpdm-download/S1kWGKXM5c4KXC-65CCNNcc4hzZeN7Ap4ngsf3V69u6an7CcMiebnF8fHobVJIXyOnK-42MK834CU9-0hPOEOgBf2cM1D4hVnyLP3p7ymZEHgLWIwLRJ9ZJ-AOq8Fh4Q HTTP/1.0”, upstream: “fastcgi://unix:/var/run/php7.4-fpm-susaguhlrealestate.sock:”, host: “www.susaguhl.co.nz”If we leave the email file off then we don’t get to the download at all, we just end up back at the page the download is on??
Help would be much appreciated
Since recent updates, my pages that used to display the downloads of a certain category, now display all downloads. The side-menu that lists all the subcategories is displaying perfectly.
I have seen similar post in this forum, but no way to solve it.
Code used:
[wpdm-archive category = "412" cat_view = "extended" button_style = "default" link_template = "link-template-panel.php" order_by = "post_title" order = "asc" items_per_page = "10"]Thanks.
Hi there – I have two web sites which use download manager.
Both have wordpress 5.4.2 installed with download manager plugin installed and running.
Downloads work on one and have stopped working on the other.
In one of the installations the download manager settings area includes the “image button” feature.
When I select and save “no image”, the button image remains the same as before.
Is this connected to the fact that downloads no longer work?
NB I have tried deactivating and removing download manager and then reinstalling it but that has not restored the download function.
I am getting multiple emails and comments a day saying that this package won’t download. They put in their information, but the loading icon just gets stuck.
In reply to: Upgrading DMPro via FTP breaks download page
Also, just a heads up. The page works great if I am logged in as admin. However, I am getting emails from users saying the page still doesn’t work. It looks fine and the categories are all visible. But no actual content shows up on the page. I was able to recreate on my end by logging out as admin and then logging in as a normal user. There are no downloads visible on the page, so it’s still broken. I’m exploring around trying to see what the problem is.
Is it possible to use the seek bar to skip forward/backward in videos?? It doesn’t work for me. I am uploading mp4 video files and displaying them with [video_player] tag. I tried disabling resumable downloads and output buffering but neither option helped. I really hope this is possible because we have many videos over 1 hour long and it wouldn’t be very useful to anyone if there’s no way skip ahead in the video to whatever parts they want to watch. Thank you.
In reply to: Critical Error
Oh my….just tried to edit a page and….
Notice: register_rest_route was called incorrectly. The REST API route definition for wpdm/v2/alldownloads is missing the required permission_callback argument. For REST API routes that are intended to be public, use __return_true as the permission callback. Please see Debugging in WordPress for more information. (This message was added in version 5.5.0.) in /home/exalearn/public_html/wp-includes/functions.php on line 5225
Notice: register_rest_route was called incorrectly. The REST API route definition for wpdm/v2/search-package is missing the required permission_callback argument. For REST API routes that are intended to be public, use __return_true as the permission callback. Please see Debugging in WordPress for more information. (This message was added in version 5.5.0.) in /home/exalearn/public_html/wp-includes/functions.php on line 5225
Notice: register_rest_route was called incorrectly. The REST API route definition for wpdm/v2/link-templates is missing the required permission_callback argument. For REST API routes that are intended to be public, use __return_true as the permission callback. Please see Debugging in WordPress for more information. (This message was added in version 5.5.0.) in /home/exalearn/public_html/wp-includes/functions.php on line 5225
Notice: register_rest_route was called incorrectly. The REST API route definition for wpdm/v2/post-templates is missing the required permission_callback argument. For REST API routes that are intended to be public, use __return_true as the permission callback. Please see Debugging in WordPress for more information. (This message was added in version 5.5.0.) in /home/exalearn/public_html/wp-includes/functions.php on line 5225
Notice: register_rest_route was called incorrectly. The REST API route definition for wpdm/v2/wpdmcategories is missing the required permission_callback argument. For REST API routes that are intended to be public, use __return_true as the permission callback. Please see Debugging in WordPress for more information. (This message was added in version 5.5.0.) in /home/exalearn/public_html/wp-includes/functions.php on line 5225
Notice: register_rest_route was called incorrectly. The REST API route definition for wpdm/v2/layouts is missing the required permission_callback argument. For REST API routes that are intended to be public, use __return_true as the permission callback. Please see Debugging in WordPress for more information. (This message was added in version 5.5.0.) in /home/exalearn/public_html/wp-includes/functions.php on line 5225
Notice: register_rest_route was called incorrectly. The REST API route definition for wpdm/v2/getlayout is missing the required permission_callback argument. For REST API routes that are intended to be public, use __return_true as the permission callback. Please see Debugging in WordPress for more information. (This message was added in version 5.5.0.) in /home/exalearn/public_html/wp-includes/functions.php on line 5225
Notice: register_rest_route was called incorrectly. Namespace must not start or end with a slash. Please see Debugging in WordPress for more information. (This message was added in version 5.4.2.) in /home/exalearn/public_html/wp-includes/functions.php on line 5225
Warning: Cannot modify header information – headers already sent by (output started at /home/exalearn/public_html/wp-includes/functions.php:5225) in /home/exalearn/public_html/wp-admin/admin-header.php on line 9
