Hi,
After this update ( 3.1.17 or 5.3.7 ), you may face the following 2 issues:
- Upload is not working
- Showing “Invalid File Type” error when trying to download
Here is the reason and solution:
<hr/>
From WPDM Free 3.1.20 and WPDM Pro 5.3.7, we have changed the file type validation process during file upload and download. Now, you have to white file types to allow them to upload or download. You will find the option at Admin Menu ► Downloads ► Settings ► Basic Settings Tab ► Upload Settings section.

Please add file types ( texts, multiple texts separated by a comma ) as shown on the marked image. And then save settings. The shall resolve the issue.
or, Just Keep it Empty for WordPress default use as I image attached

thus it may resolve the issue
thanks
Hi,
yes, possible
by default, you are using link-template-default.php
for the link template and page-template-default.php
for the page template. After customizing/adjusting download button tag, you can copy the file in the theme directory naming a folder called download-manager, then paste it in tpls>page-templates
for page template or tpls>link-templates
for link template. and you can follow this doc for making backup files, https://www.wpdownloadmanager.com/doc/template-files/
also, you can use the pre-made link-templates or page-templates from here as i image attached,

from Downloads > Templates
section
I hope those may help you
Thanks.
Hi
I don’t understand what you mean
“It is working fine here, with items_per_page more than 12, the packages was causing the issue which allows access option was empty from package settings, https://theblueshield.org/wpdm-test/”
There are 18 packages?
I don’t understand how the shortcode generator
For this image, https://www.wpdownloadmanager.com/wp-content/uploads/2012/11/wpdm-archive-page-addon-shortcode-generator.png,
depends on this add-on, https://www.wpdownloadmanager.com/download/advanced-tinymce-button/,
HOW do they interact? How do I fix it?
What even is Tinymce? do I need it? Can I remove it? Will that fix it? If I remove it, what setting will make all 18 downloads display?
Secondly, why do I always need to be logged in to access the downloads?
User registration does not work, so I do not want people to need to log in to access them?
Though I would also like user registration to work?
Thanks, Emma
Please simply click the Save Settings again for the license key option from Downloads > Settings > License
, which will regenerate the access token. Finally, go to the plugins page and the update will work fine this time
and for add-on for now,
1 ) Download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
2 ) Install the latest version
thanks, I hope you have understood
Hi,
After this update ( 3.1.17 or 5.3.7 ), you may face the following 2 issues:
- Upload is not working
- Showing “Invalid File Type” error when trying to download
Here is the reason and solution:
<hr/>
From WPDM Free 3.1.20 and WPDM Pro 5.3.7, we have changed the file type validation process during file upload and download. Now, you have to white file types to allow them to upload or download. You will find the option at Admin Menu ► Downloads ► Settings ► Basic Settings Tab ► Upload Settings section.

Please add file types ( texts, multiple texts separated by a comma ) as shown on the marked image. And then save settings. The shall resolve the issue.
or, Just Keep it Empty for WordPress default use as I image attached

thus it may resolve the issue
thanks
I can’t access my downloads to be able to adjust them. Is there a way to access them without getting that error?
This page isn’t workingkarleyhall.com is currently unable to handle this request.
HTTP ERROR 500
Hi,
After this update ( 3.1.17 or 5.3.7 ), you may face the following 2 issues:
- Upload is not working
- Showing “Invalid File Type” error when trying to download
Here is the reason and solution:
<hr/>
From WPDM Free 3.1.20 and WPDM Pro 5.3.7, we have changed the file type validation process during file upload and download. Now, you have to white file types to allow them to upload or download. You will find the option at Admin Menu ► Downloads ► Settings ► Basic Settings Tab ► Upload Settings section.

Please add file types ( texts, multiple texts separated by a comma ) as shown on the marked image. And then save settings. The shall resolve the issue.
or, Just Keep it Empty for WordPress default use as I image attached

thus it may resolve the issue
thanks
For active license, you may check your user account, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases and for setup license key you may check this doc, https://www.wpdownloadmanager.com/doc/installing-wordpress-download-manager-pro/ and For updating you may simply click the Save Settings again for the license key option from Downloads > Settings > License
, which will regenerate the access token. Finally, go to the plugins page and the update will work fine this time and for your 3rd problem can you please elaborate more on your issue, please
thanks
For active license, you may check your user account, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases and for setup license key you may check this doc, https://www.wpdownloadmanager.com/doc/installing-wordpress-download-manager-pro/ and For updating you may simply click the Save Settings again for the license key option from Downloads > Settings > License
, which will regenerate the access token. Finally, go to the plugins page and the update will work fine this time
thanks
Hi,
After this update ( 3.1.17 or 5.3.7 ), you may face the following 2 issues:
- Upload is not working
- Showing “Invalid File Type” error when trying to download
Here is the reason and solution:
<hr/>
From WPDM Free 3.1.20 and WPDM Pro 5.3.7, we have changed the file type validation process during file upload and download. Now, you have to white file types to allow them to upload or download. You will find the option at Admin Menu ► Downloads ► Settings ► Basic Settings Tab ► Upload Settings section.

Please add file types ( texts, multiple texts separated by a comma ) as shown on the marked image. And then save settings. The shall resolve the issue.
or, Just Keep it Empty for WordPress default use as I image attached

thus it may resolve the issue
thanks
I have checked that PDF viewer is working fine from my side, https://steinwaylyngdorf.com/downloads/model-b-installation-manual/ can you please share the gallery code related packages
thanks
I had the line blank as suggested and it still gave me the error. When I manually entered the file extensions all my downloads started to work again.
For updating you may simply click the Save Settings again for the license key option from Downloads > Settings > License
, which will regenerate the access token. Finally, go to the plugins page and the update will work fine this time
thanks
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For updating you may simply click the Save Settings again for the license key option from Downloads > Settings > License
, which will regenerate the access token. Finally, go to the plugins page and the update will work fine this time, I hope it will work then from your side too
thanks
Please try now, it is working fine now, and for updating you may simply click the Save Settings again for the license key option from Downloads > Settings > License
, which will regenerate the access token. Finally, go to the plugins page and the update will work fine this time
thanks
Hi, i have a problem with downloads, at first i think only happen to my user but now i see others users has the same issue.
When i upload a file, i can not donwloads my same file but i can download the other files from others users, and the same happen when they uploads a file, they can not downloads their own files.
see screenshot: https://infonetla.org/wp-content/uploads/2021/04/Captura-de-Pantalla-2021-04-21-a-las-15.13.37.png
Hello,
I am wondering how to change the function of after logging in it will go automatically to My Downloads and not Profile. I cannot edit the slug because it will need a / after download-dashboard. I don’t know where the login destination is edited.
This reply has been marked as private.
Hi Team,
From Membership page(https://www.smartzworld.com/downloads/membership/) if I click on checkout then the page is Blank – https://www.smartzworld.com/downloads/check-out/?wppm_task=checkout&plan_id=7749
In WordPress Dashboard for Membership plugin only paypal is available. I’ve added the addon instamojo payment gateway and configured it in wp premium membership but it is not showing instamojo and it is showing only the Paypal checkout option in Membership Pro profile page dashboard – https://www.smartzworld.com/downloads/dashboard/?udb_page=membership-plans.
It shows below error for paypal checkout: I think the currency should be INR for India.
{“name”:”UNPROCESSABLE_ENTITY”,”message”:”The requested action could not be performed, semantically incorrect, or failed business validation.”,”debug_id”:”887c9644b45a0″,”details”:[{“location”:”body”,”issue”:”CURRENCY_NOT_SUPPORTED_FOR_RECEIVER”,”description”:”This currency cannot be accepted for this recipient’s account.”}],”links”:[{“href”:”https://developer.paypal.com/docs/api/v1/billing/subscriptions#UNPROCESSABLE_ENTITY”,”rel”:”information_link”,”method”:”GET”}]}
You shall get the option from Downloads > Settings > Quick Forms
as I image attached,

also, you shall get an option in Downloads > Custom Fields
I hope it may help you
thanks
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This reply has been marked as private.
Hello,
Thank you for adding the new option to duplicate downloads in 5.3.4.
By default users with the role of Editor are unable to see the Duplicate link for each Download in the ‘All Packages’ list. Is there a way to turn this on for Editors?
Cheers,
James