Hi,
trying to integrate the wpdm-form-lock to my downloads. But after i filled the form (liveform 4.74) it gets stuck – i see an ajax error with message: “is_file(): File name is longer than the maximum allowed path length on this platform (4096)”.
Please contact me for support.
Thanks
Hello Rudi Samyn,
Hope you are well. And sorry for the inconvenience. Can you please elaborate on the package appears expired and I can’t update/download issue, are you talking about your site Downloads > All Packages issue or your order issue here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases from your account. please check and let me know.
Thank you and regards
Hi Nayeem,
It is working logging in with the clients user but is not working when the client does it. Even if it is there browser what could be preventing it from being recorded?
How does the stats get recorded? What could stop it?
As there are multiple users that are not being recorded what could cause this?
If it was just user it would be OK but as this looks like it is quite a few members and the stats are important to see trends and also to ensure that downloads aren’t abused, it is really important that this is solved. So it would be good to know what external factors could stop the stats from being recorded and if anything can be done about it.
Thanks
This reply has been marked as private.
Hi Nayeem,
Thank you for checking. All downloads require a membership – so anyone who is downloading will need to have logged in.
While when I checked it seemed to work, there does seem to be a problem (as stated in my clients email)
Could you advise how to troubleshoot this further?
Hello Anna Nguyen,
Hope you are well. Thanks for writing to us. Download Stats is working properly from our testing site. If possible, please, give your temporary wp-admin login details in a private reply to check the issue. And for updating the WPDM PRO plugin, Please simply click the Save Settings again for the license key option from Downloads > Settings > License, and then please update the plugin from the wp-admin > plugins panel.
For saving settings again for the license key option from Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated, I hope that it will solve your issue.
If the problem persists then you can also manually update the plugin by downloading it from your purchase page, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases.
Please check and let me know, if you have any queries.
Thank you and regards
Hi,
I have had a message from my client saying not all downloads are being recorded.
Can you please urgently look at this – we identified it firstly with Matthew Haddon but there are definitely others including Lucy Wilcox who dowload lots of files but the website is showing nothing (in fact I would say that if a member is not showing any downloads then this is in correct; everyone of our members have definitely downloaded something), as without accurate stats data I am unable to see trends or abuse of the files which is really important for us.
Also when I tried to update the plugin I received the following error –
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Looking forward to your response
I have a website that was built on WordPress and we used download manager to manage the downloads of documents on the website. But now we migrated our website to another hosting platform, but after this switch we can see all our packages but the documents in the packages are no longer downloadable. We are getting an error “saying file not found”. How can this be resolved as we need those documents
Hello Rudi Samyn,
Sorry for the delay. For your issue of no subcategories menu in the sidebar, please adjust the access option from the edit category as I image attached, and for the no downloads issue, please add init=1 in your shortcode parameter,
Thus, I hope all of your issues will be resolved. BTW, I have also adjusted for this from some of your categories and the outreach page. please check and let me know.
Thank you and regards
ok thanks
I’m going to do it manually better since I need to reset hundreds of users every day
There is no way to reset bulk downloads from wp-admin/users.php of only selected users
please check now, the download page can be navigated with this https://www.vielleacustica.it/il-mio-account/my-downloads/. I have adjusted by unsetting the menus from your active theme functions.php with the below code,
add_filter('wpdm_user_dashboard_menu','wpdm_custom_dashboard_menus',10,1);
// $menu_items is an array containing current menu items
function wpdm_custom_dashboard_menus($menu_items){
unset($menu_items['']);
unset($menu_items['download-history']);
//Adding new menu item using callback function
return $menu_items;
}
please check and let me know, if it works for you.
Thank you and regards
This page, https://www.vielleacustica.it/il-mio-account/, I think you are using this shortcode, [wpdm_user_profile]. Here in downloads section lists all packages downloads which are created by the user. Are you facing with this issue? Please check and let me know
Thank you and regards
Hello there.
My business scenario is this (I think it is quite common):
A user in our website fills an evaluation (like a personality test for example) and we produce a PDF with his results. We would like to add the PDF to our website’s downloads and customize access (Custom Access Control) so that only that specific user can access it. This will show the PDF report in this person’s download list (which we call his Locker).
We already create the PDF and send it via email to the user. We can also add it as a website download manually, but now we have tons of users and we need to find a way to upload the PDF and configure the access via some automation. For that we need webhooks or something similar.
Is there a way to do this with current WPDM and/or add-ons?
We use WPFusion in case this can help. They now offer WPDM integration: https://wpfusion.com/documentation/other/download-manager/
Here is the discussion in WPFusion on using WPDM versus other download managers for this feature: https://wpfusion.com/feature-requests/integration-with-wp-download-manager-or-similar/
We also have Uncanny Automator but it only has triggers for WPDM (when someone downloads a file), no actions (add file to user): https://automatorplugin.com/integration/wp-download-manager/
This shortcode [wpdm_user_profile] downloads section lists all packages downloads which are created by the user. It means lists all packages by an author. And if you are trying to get a page dedicated to the user with the list of all the downloads that have been assigned to him, you can do with Advanced Access Control addon and this shortcode
[wpdm_user_dashboard] – User Dashboard Short-code
Thus you will get this section from User Dashboard, https://try.wpdownloadmanager.com/user-dashboard/?udb_page=my-downloads
please check and let me know
Thank you and regards
On the single download page it works but on the general page my account doesn’t check “No downloads found!”, what I’m trying to get is a page dedicated to the user with the list of all the downloads that have been assigned to him and consequently the possibility of downloading them.
Hi,
In the user dashboard there is a “Download History” section, but no “Upload History” or “My Uploads” section. Please could you add this to the plugin? A user should have a way to see all the files he has added/uploaded to the site.
Greetings, I cannot find any setting where I can designate my custom templates to be the “default” used whenever I upload a new downloadable asset.
I have several users who frequently upload new things my site visitors can download, but getting them to remember to go into that asset and scroll all the way to the bottom to choose our custom Page and Link templates is frustrating, it should be simple to create a setting that uses our custom templates as the default, and then we can scroll and choose a different template IF the asset needs it (they don’t, we prefer our custom templates for ALL downloads).
Please consider adding a Setting to select the default templates in an upcoming (soon hopefully!) update, thank you.
I have 5 archive pages displaying downloadpackages from one particular category. All pages have similar code which hasn’t been changed:
[wpdm_archive category = "wetenschap" button_style="primary" template = "5c9d1f2a22515" order_by="title" order="ASC" items_per_page=12 cols=3 colspad=2 colsphone=1]
After recent updates, some pages are still looking OK, others don’t. One page shows no subcategories menu and no downloads (although the downloads and subcategories still exist). Another page does show the subcategories menu but only a few subcategories are displayed.
I have tested the pages also with the ‘link-template-default-ext’-template, but the results are the same.
Hope to hear from you.
You may try the Duplicate option from theDownloads > All Packages section as I image attached,
please check and let me know, if it helps you.
Thank you and regards
WEll no that’s a bad thing, as that means in the main Downloads page that is for everyone to view Newsletters, those assigned to Health ad Safety are only viewable buy one person.
But I think I may know the answer.
Packages – when you upload multiple files to Packages, does the user see that Package as a list of downloads to view?
If yes, in theory that can be called Wallmart – Deliveries.
Am I right?
I think what you are showing there is downloads for ALL users, as the All Newsletters area.
I am talking about the downloads we assign to a Member only.
So CEO of Wallmart wants to see all HIS downloads.
But then he wants to see only his downloads for Delivery PDFs.
Can we do that?
This reply has been marked as private.
Nayeem
I’m so sorry, but I still dont’ understand.
Are you saying, that right now, there is no means to allow us to assign Downloads to a category?
So let’s say Wallmart used your plugin. And they had these PDF docs.
But they needed to see them for their Staff, and then for Store, and then for Deliveries.
Is there no way at all, that we can let the Member login to their dashboard, and filter, to just see the PDF docs for Deliveries???
When the user goes to their dashboard, yes, I would like them to be able to view all their downloads, but then to clikc the Categories assigned. IE if they have a Farm, and 5 Downlaods are assigned to the Farm category, they can see only the downloads to Farm.
I accept Farm would be used by more than one Package or user, but THEIR downloads assigned to Farm, shoudl then be seen.
Make sense?
Hi Tahasin,
We have seen that you have changed the “_” by “-” in the short code definition; now there is the following: “[wpdm-all-packages items_per_page=10]“. This does not match with the documentation, but it works.
Nevertheless, it seems to us that it is the only operational short code, as we did not manage to have the “category filtering” as we had before.
1-.How to get the filtering on the categories, as your (wonderful) plugin was previously able to do ?
2-.We have checked and there is no more login restriction: I mean that the downloads are available even if a user is not logged in.
Thank you very much for your reply !
