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Just an update to this…

I have so far deleted the package and recreated it. I have used upload, URL and file browser to the file. I have renamed the file. I have deactivated all my plugins, I have updated all plugins, themes etc. I have deatcivated the Download Manager plugin. I have regenerated the download key. I have cleared the cache – still it is not working.

The LinkedIn button remains blank when you hover over it and the Twitter Follow just downloads a text file which I have attached.

This is happening on ALL of our downloads.

This is now causing us very serioud problems and needs resolving ASAP.

Hi Shahriar,

A few things to add for your consideration….

re: ZIP files
It occurred to me that your tests involve creating a multi-file package and testing the download/unzip. Since we rarely have a multi-file package, this isn’t an appropriate test of our issue with zip files. What we typically have is existing zip files, which we upload as a single item for users to download.

I created another test package, which you can see here: http://test.nrocnetwork.org/resources/downloads/test-zip/

This one is a multi-file package, created via the “Attach Directory” function. All of the files in the root directory download just fine over FTP. However….

When downloaded individually (they are .doc files), MSWord pops up a dialog asking what format to convert them from (and it defaults to Unicode). See attached screenshot for how the file looks when Word tries to convert it.

When I unzip this file using Mac’s default app, it turns into a CPGZ file. I read up on that, and learned:

Why this happens isn’t always completely clear, but it can be indicative of a few things:
– Corrupted file, either during download or from origin
– Incomplete download, stopped at 99% done or similar
– Certain web browsers mishandling a file during or after the download process
– A bug

The files are not being stopped at 99% – I am letting them download completely.
I have tested in both Firefox and Chrome, with identical results.

So that leaves a bug or a corrupted file. If it’s corrupted, it must be “during download” because I have proven repeatedly that the files are fine at their point of origin.

I hope this helps to point us in the direction of a solution. I am obviously not the only one experiencing this problem.

(Please note that it is not a “solution” to expect end users to download special programs like Keka or the Unarchiver (as recommended in the article) to unzip files. The downloads from WPDM must work with both Mac and Windows default archive utilities (which most of my end users will be using), or I may as well post up plain .zip files for them to download.)

Thank you for your attention to this problem. 🙂

Hi Shahriar,

Thanks for protecting that screenshot in your last reply 🙂 We are dealing with some sensitive information on our site.

I have been testing a lot. Still, I get corrupted files when I download them through WPDM, but if I download direct from the server (via SFTP) they work fine in their default programs.

What program did you use to open the file you tested in that screenshot? It does not look like Excel to me. Maybe you are getting different results because you’re not using Excel. An XLSX file is basically an XML file (whereas XLS is binary), so it’s probably compatible with some programs that emulate (like Mac Preview). However, our end users need our files to work in Excel, where they were originally created.

Here is a test I have tried a couple times, with the same results:

I created a new package: http://test.nrocnetwork.org/resources/downloads/test-goal-assessment-workbook/ with an attached file in XLSX format.

– I downloaded it out of the /download-manager-files/ directory via FTP and it opened up in Excel without a problem, so I know it is not corrupt or broken.

– I uploaded it to the package using the WPDM interface.

– Immediately after upload, I went to FTP and downloaded it, then opened in Excel. It’s still fine.

Next, I used the WPDM web interface to download the file: http://test.nrocnetwork.org/resources/downloads/test-goal-assessment-workbook/

When I try to open the newly downloaded file in Excel, I get the error message in the attached screenshot.

Atm I just have this
[wpdm-all-packages items_per_page=15 jstable=0 ]

Now it’s not possible anymore to sort them at all and there also isnt a search bar anymore. But I don’t have that much downloads so it’s ok for what I have. And then it’s sorted the way I added them.

It’s not really a sollution tho. but it’s better then nothing 🙂

Hello Shahriar,

unfortunately, the issue is still open.
After preparing the link template code from home, I see the same behavior from my office PC, even a website shouldn’t be concerned by this.

On the page “https://silicon.software/know-how/download/” the tab “download overview” shows the correct page template, clicking “view details”.
Using the tabs “recent downloads” and “search downloads”, the [page_url] tag works self-referring and shows the download page, but not the detail page.
Is there a setting for page_url?
I am using “default values” and updated all link to the current link and page templates.
I was also using [popup_link] with the same effect.

Thanks in advance fr your help,
Michael

P.S. Let me know, if I should reactivate the temp login.