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We experience a strange situation. We created new downloads and activated them using a button on a web-page. After publishing the page and testing it from another computer, everything works fine. One day later we receive a ‘broken link’ message for all the newly created downloads. Testing the buttons / downloads again (on the same computer as previously used for testing) the downloads don’t work. There is a “strike-out” line on the buttons visible.
Does anyone no why this happens ?
Code for button including call to download:
Relevant text
plug-in used for broken link detection “Broken Link Checker”
Look forward to your reactions.
Kind regards, Johan & Jacqueline, the Netherlands
All my downloads are just images, but the WPDM dosen´t generate thumbnail, i am using the correct shortcode in the template layouts.
How can i solve this issues?
The user doesn’t have access to the File Hosting UI. Please go to the Downloads > Settings > Frontend Access > Allowed User Roles to Create Package From Front-end option and set the user role which will provide File Hosting access to all user in that role.
Have you created separate pages with [wpdm_my_downloads] shortcode for each category?
[wpdm_my_downloads] doesn’t show packages from a specific category. It will show all packages shared with the user. But you can have a category filter by setting the username in category settings.
https://www.evernote.com/l/AUfu6rmXu1FNKb0FXfjBu1hqhCWE1G7e62c/
You can link the main download button with the package download URL. To get the download URL use the Generate Download URL button in the all packages admin page. Each package has one under the title. But it is not possible to customize the download button in file list using elementor.
Also, Download Manager provides the button customization option in Downloads > Settings > User Interface.
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Hi,
Please check your users to look into their spam folder. Sometimes that could happen. About the delay in sending emails, it depends on your email server. Although, on my test, I got the emails instantly.
To improve the overall email experience you should use an SMTP plugin. There are lots of free and pro options available in the market.
I have installed the updated version of WPDM. In future if you face any issue with auto-update, logout and then login again from your Downloads > Settings > Updates tab.
Thanks.
Hi,
Please follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.
For future updates, To update the plugin from plugins page login to your WPDM account from your Downloads > Settings > Updates tab.
Thanks.
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Hi Shahriar,
I would like to sell some packages that give access for members to see videos. They are not downloadable. Some are free (for the Free Plan) and some are paid (for any Plan or guest, but with discount to VIP Plans).
I was thinking to perhaps make “Video Plans” but I’m hoping you have a better idea for me please because it would be a lot of Plans, which I think the Members would find to be confusing. I would like the “video packages” to be visible in the various downloads pages (archive page etc).
Thanks for all your help the site is starting to look great!
Mike
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Hi! i want to use always the same page template for the downloads. But i dont want to specify that in each post. Some way to leave it in all by default? thnks
Hi,
Please enable the “Email Download Link” option when activating the Form Lock. That will send the download link via after form submission.
Install the Download Notification ( https://www.wpdownloadmanager.com/download/download-notifications/ ) add-on to get notified when someone downloads a package.
Thanks.
Hi,
Please install the latest version manually for this update. Follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.
Logout, and then login again from your Downloads > Settings > Updates tab. That should enabke the auto update for future versions.
Thanks.
This reply has been marked as private.
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Hi,
Please install the latest version manually for this update. Follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.
Logout, and then login again from your Downloads > Settings > Updates tab. That should enabke the auto update for future versions.
Thanks.
If you are moving to another installation then use the WordPress import/export option. From your old site export all downloads using the Tools > Export option. Then in new site import all downloads from Tools > Import. Then move all your files from old /uploads/download-manager-files/ to new /uploads/download-manager-files/ directory.
Hello WPDM,
1. Previously, all my packages were visible on my download page, even if not logged on yet. There would be a link next to each package to login. Now the packages are not visible anymore unless I login first. I then tried to extend my call to the shorcode wpdm-all-packages with paramet login=1. The result was an error on the page underneath the login fields: “); $(‘#loginform-submit’).html(llbl); } else { location.href = “/downloads/”; } } }); return false; }); $(‘body’).on(‘click’, ‘form .alert-danger’, function(){ $(this).slideUp(); }); });
2. My site works with Gutenberg blocks. I downloaded your Gutenberg blocks, only to find out that they do not work anymore (until 5.1.1), is an update in process.
Hi,
Please install the latest version manually for this update. Follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.
Logout, and then login again from your Downloads > Settings > Updates tab. That should enabke the auto update for future versions.
Thanks.
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