Hi,
There is actually no issue, you are seems to be seeing less unique downloads due to all guest downloads and all guests are treating as a single user with uid 0. However, we are working on it so that individual guest users are identified by IPs.
I am having the same issue. GoogleBot going crazy indexing the same PDFs over and over due to the random refresh parameter being added to the URL. I tried the Unmask Download Link and this did not remove the parameter. I also tried switching to a file uploaded to the WordPress Media library, this did not help. I then tried the Beta feature to activate flat download URL. For both the Download Manager and Media files I get a Page Not Found error. I have tested with the site cache off.Cleared my browser cache.Not sure where to go from here. I do not want to noindex the PDF downloads although may need to for now as Google is putting a significant load on the server from all of the downloading.
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Preview will work for public ( All Visitors ) downloads only.
This reply has been marked as private.
Hi,
I am not able to provide a proper link because all of my /downloads are private by default of Ultimate Member. But here’s a screenshot of what I’m talking about. The one encircled with red, how can we remove that via CSS maybe or a setting?
https://drive.google.com/file/d/1p2BBaOBf1wxUrCJRZHEMQ7PGYuRd_3VJ/view
Because if someone clicks that popout button, they can just copy the URL and share the Google URL outside and it’s accessible publicly.
Here’s the link that can pops-out after clicking that button and anyone can access it: https://docs.google.com/viewerng/viewer?url=https://cashflowproject.ca/download/1-survey-list-all-in-one/?ind%3D0%26filename%3D1.-Survey-List-All-In-One.pdf%26wpdmdl%3D466%26refresh%3D634b821a01d9e1665892890%26open%3D1
Thanks
Hello Jeremy Purdy,
Hope you are well. You shall find them from Downloads > Templates and these templates need to be imported, Go to the import template option inside templates and import any template you want as I image shared,
please check
Thank you and regards
marshindustries.net – all downloads say page not found
I understand that, but why are none of the subscribers showing up in the download history?
Using August as an example, filtered between 2022-08-01 and 2022-08-31, it shows all downloads as ‘guest’, apart from 2 subscribers.
In the subscriber list, it shows 527 users downloading something throughout August.
Why do these users not show in the download history – that is an issue and is causing further issues with our relationship with our client.
We have another site pending that would potentially need to use this system, but it relies on this being sorted.
Hello Jorge,
You have to use categories parameter in the shortcode.
categories: use the parameter if you want to show the table for specific category or categories.
example shortcode: [wpdm_all_packages login=1 thumb=1 items_per_page="20" categories="slug1,slug2,..." jstable=1 order_by="field_name" order="ASC/DESC" cols="title,file_count,download_count|categories|update_date|download_link" colheads="Title|Categories|Update Date|Download::155px"]
More details below:
[wpdm_all_packages] – List all downloads in tabular format in a page
Let me know please for further assistance.
Regards
Tanvir
I have actually already tried the theme switch & disabling other plugins before posting here.
We just added this other page that was uploaded the same with dropbox: https://csmagentresources.com/carrier-resource-center/sc-pdf-downloads/
And they seem to be working fine with the multi-package download.
Hello Antonio Roldán Ruiz,
I have checked that, you are using the gravity forms for form lock, for the gravity form plugin, Add a hidden field and use this tag [wpdm_package_id] as a default value, the tag will be replaced by package ID automatically when rendering a form. you can use this form tag too for indicating in the email that the admin receives for the name of the file that the client downloads. please check and let me know if it helps you.
Thank you and regards
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Hi there,
I love this plugin. Thank you. But I’m running into an issue where the downloads are not showing in the “History and Stats”.
I also tried to install it on a new WordPress site and I’m having the same issue. Are there any known server tweaks that need to be made in order to get it to work? Please advise. Thanks!
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This topic was modified 2 years, 11 months ago by
Monica Sethi.
Hi!
Yes, I checked that settings and it is correct. I also tried switching it on and off again to be sure.
I have made all my downloads by selecting the images to download using “select from media library”
Here is an example url: https://unstock.art/forest-walk/
Thanks!
Is there a way to change the default link template used? Iwould like to use a different template for all download links and use that one for all future downloads. I have searched the docs but can’t find anything about setting a default. Thanks!
Hello Michelle Visagie,
If you want to include the smaller thumbnail and download info and button only, you are also able to create Downloads page templates from Download > Templates > Page Templates and make templates according to your own requirements. And for the #1 issue, I think it is coming from your theme single.php file. please copy the single.php file and make a clone single-wpdmpro.php file and by removing the_post_thumbnail() or similar thumbnail code snippet, you shall be able to remove the big thumbnail image. please check and let me know
Thank you and regards
Hi Tanvir
Just had another look at this in the CMS, and still not really making much sense.
Based on what you said – ‘Showing downloads 1 – 30 of total 5 – means there are 5 unique users downloaded at that time period’ – I’ve attached another link: https://drive.google.com/file/d/14baLs5wQF5xk3aLWmbu-FBaT5SzwQE5O/view?usp=sharing
As you can see all users are showing as Guest. How can it sort that information by 5 unique users when there is no user information stored for each download? There are also more than 5 unique IP addresses and more than 5 different document titles so can’t be sorting by those either.
This has been back and forth for a number of months. Need to get this sorted as the client is complaining.
Thanks
I know all of that. Exactly what I did but it gives different behaviors at different times.
I am talking about inconsistency here.
Here’s it:
Sometimes, downloading single files works as expected, while other times, it just downloads any file it pleases. The latter is the result in most cases.
Or sometimes, it just downloads the whole ZiP file when you choose to download a single file.
I had to temporarily disable single file downloads, now my users have to download the full ZIP file in order to mitigate such unpredictable behavior.
Hello simon khan,
Hope you are well. Can you please check this shortcode for your requirements,
[wpdm_all_packages] – List all downloads in tabular format in a page
please check and let me know
Thank you and regards
Hello simon khan,
Hope you are well. Can you please check this shortcode for your requirements,
[wpdm_all_packages] – List all downloads in tabular format in a page
please check and let me know
Thank you and regards
New plugin was installed a few days ago. .htaccess file was installed at some point in the download manager folder which changed the layout, views, removed download ability, as well as messed up the icons. After once again deleting the htaccess file, everything returned back to normal.
Hello Matt,
Thanks for providing me detail.
I have just checked the latest version of dropbox in our local environment and found it is working properly.
Please make sure that you have followed the instructions here.
You have to add App Key, App Secret, and Access Token from Downloads > Settings > Cloud Storage
After doing so if the issue still persists, please also provide temporary admin access in a private reply.
Regards
Tanvir
Hello Michelle Visagie,
For #2, The downloads file will open in the same window for locked packages for now, do you want open it in a new window for Email locked packages, I shall forward the issue to our developers.
And For #3, For approved feature, please check the option from Email lock section Wait For Approval as I image attached
. please check and let me know
Thank you and regards
Hi Nayeem
I have spent a couple of hours on this today and have gone round in a full circle.
I tried downgrading to the previous working verison I had (5.3.9) but no longer could get this to work.
I then upgraded back to 6.2.5 and 6.2.6 but, just as at the weekend the upgrade process crashed the website and I had to delete the plugin and then reinstall from scratch (it kept all the data).
We’re now back where we started. You can download previously uploaded zip files, but you cannot download any new zip files because it downloads an empty file called “download-manager-files”. FYI the server *does* have a folder of the same name that has plenty of files in it, but WPDM downloads an empty file with the same name as the folder instead of the target file.
BTW I tried downloading your WPDM TEST file test.zip and I get exactly the same problem. I can send you a screen shot if this helps, but how do I do this.
I urgently need to resolve this problem. Please can you escalate this as soon as possible to one of your colleagues if you can’t find a solution.
Thanks
Lawrence
