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I was using Downloads very successfully up until about 2 months ago – since then all my download links no longer work but result in a 404 error, I cannot find the cause of this, please assist.
Topic: Download List Page
How do I show a list of available downloads? I’m trying to set up a secure section of a website that has a list of downloads, with categories, for all users to freely download.
Also, how do I add a link to this page in the menu on the Dashboard?
Topic: No attachements after Import
Hello,
we have two twin-installations, cloned by Updraft, cause the client wants to change providers. So we copied from existing provider to new provider. Fairly (cause client wont lack money), we licensed both profi-plugins.All packages appear as we want (right content in description, right category), but what lacks is: there are no attached files. When we use “export-downloads” under tools in WP (so we get a xml), the XML contains data for attached files. Even the folder exisists at the server and is filled with correct files.
How can we make sure, attached files will show up? By the amount of packages and attached files, a “by-hand”-solution fails. And: we do need the exact package-ids otherwise page content wont show the right package. What can we do? One of my guesses is: client missed some migration in the past, so attached-file-data is hidden in some custom fields.
Thanks for help.
We’ve worked with you guys quite a bit on getting out settings and permissions set so that our users can download large files. And it has been working really well.
Until we installed the update.
Now the large downloads timeout at 3.5 minutes.
We have a 100MB file. I tried downloading it on 3 different machines with different connection speeds multiple times each. Sometimes it downloaded 30MBs of the file and and I got ‘download was interrupted’ at 3.5 minutes. Sometimes it downloaded 80MBs of the file and I got ‘download was interrupted’ at 3.5 minutes.
I had one successful download where the it finished in 2:45 minutes.
I then put the same file on a server and tested a direct link download and was successful 3 times in a row and each download took around 10 minutes.
I am fully aware that our internet here is painfully slow, but it was working before the update and now it’s not?
Did something change in this update or did something get over-written somewhere?
Topic: Category pages layout
Dear support
we are running WPDM on these page : https://www.l-mobile.com/interaktiv/downloadcenter/ Everything is running fine and we use different layouts for single downloads, download page, etc.
Problem is we want to have WPDM category pages in same layout like main download page. As example category page: https://www.l-mobile.com/downloads/digitales-service-management/
The category page is created automatically from WPDM and uses blog-style from theme. How I can apply the layout from the main page to this pages?
Thanks for your help Marc
Topic: Moving from Free to Pro
Hi. I’ve bought Pro, and installed it, but can’t see any of my downloads on screen. I’ve downloaded the Pro migration tool, but when I run it, it gives me two Version 3 packages on the list, but no other options. What am I missing? 🙂
Topic: Hiding empty packages
Hello,
We have a standard of 4 packages per product (price, tech specs, catalogs, montage guidelines) on our downloads website.
However as you can assume not all products have a file for each of the packages. therefore sometimes we have a package with 0 files inside.
Those still show up in our [wpdm_all_packages] and [wpdm-archive cat_view].Is there an option/possibility/code snippet (js, jquery,…?) to hide those empty ones?
Not creating them is not an option since over time most of them might get their documentation filled in eventually. And the people who will do that should only add files not create the package.Kind regards,
Skylux

