We have files hosted on a CDN and need to “upload” files to wpdm as URL’s. This is clearly shown in the demo site but once installing then adding the license key on our wp install we cannot see the option to publish a file from URL. We only see from file or browse tab.
This reply has been marked as private.
please update to latest version, now you will be able to add remote url, additionally now you can use google drive add-on for large files.
you don’t have to add that as we already added it with wpdm pro. however, please give me the url where you facing issue and temporary wp-amdin login info with a private reply.
Since the update, I can not add url, after clicking on the blue + in Add Url option !!
Thanks for Helping
Hello,
I am facing an issue where it is possible to view the original file location. If you go to Chrome/Downloads, you can see the exact URL where the file is stored. I am adding remote URLs to each package, rather than uploading files.
The download URLs entered do look like http://www.domain.com/?wpdmdl=16968 for example, but they don’t look like this in the download history.
How can I fix this?
Kind regards
The fix posted in the URL above worked for me. Please add it to the current release.
I see, in that case, simply add/attach the different site url with your package, so when user will click download link, they will be redirected to that site.
Hello,
Long time no speak! I have decided to restart my website and I am trying to add Direct URL’s to each package, as the files are stored on a different server. However, I cannot add any URLs. Whenever I type in a URL and press the plus button, nothing happens.
Please can you take a look?
I’ll send details in a private reply.
Many thanks
Hi Shaon, I have more info for you regarding the error message you suggested I go back to our web host provider.
Julie Duran, Jan 15, 7:56 AM:
On site wrc.wpengine.com we use the WP Download Manager plugin. WRC is a multisite installation. WRC is the parent. CEF is the sub site. The files upload and remain attached after submission to the content type when on the CEF sub site. But when uploading and submitting on the parent site (WRC) the files do not attach to the content type. Instead, an error is recorded in the log (below). I’ve addressed this issue with the WP Download Manager author, and he says it points to the server.
I’ve tried resetting server permissions and emptying server cache – no change. Not sure what else to look for or change. The error is persistent on the parent site.
Author quote:
“function.session_start.duration exceeded 200ms” <– this could be something related to your server, nothing to do with wpdm pro actually, please ask server/hosting support.
/download-manager/download-manager.php:15 calls session_start function, that’s a php function to initiate session, it doesn’t cuase any issue except server blocking it.
————–
Brian McMahon, Jan 15, 4:36 PM:
Hey Julie,
Thanks for the update.
Here is the breakdown of those errors.
[WPE Monitoring] Stopwatch … These are the platform notifications that get triggered whenever a session starts. They don’t indicate an error or problem.
purge_varnish_cache() failed for:… We don’t cache the staging area, so when your site tries to purge cache, it hits an error. I don’t see any of these errors on the production site, so I don’t think these are related to the plugin issue.
File does not exist:… This error states that /wp-content/plugins/download-manager/file-type-icons/48×48/JPG.png was requested by http://wrc.staging.wpengine.com/wp-admin/post-new.php?post_type=wpdmpro and not found. I checked in your file system, and there is a jpg.png, but no JPG.png. The file system is case-sensitive, so your site is requesting a file that doesn’t exist. I checked the matching directory on the production site, and there is not a copy of the file there either.
I have activated debug logging in the staging environment to see if we can gather more info.
I would like to test the plugin’s functionality in staging with all your plugins disabled and the default theme active. Please send us the exact steps to replicate the problem so we can watch the plugin work incorrectly.
Let us know if you have any questions.
—————–
Julie Duran, Jan 16, 10:20 AM:
Thanks for the info Brian. Here are the exact steps as requested.
a) Login 😉
b) In the admin dashboard click on DOWNLOADS > ADD NEW on the left nav.
c) Enter a title (anything will do)
d) Drag a couple files into the far right DROP FILES HERE box. Notice that they will appear as “Attached Files” further down the page. This is important – because when you hit submit (later) these will disappear.
e) Scroll down and add file names under the “Attached Files” block. (No need to add passwords)
f) Package Settings:
a. Select Link Template “Call to Action 1”
b. Select Page Template “Metro Style”
c. Select any icon from the icons tab
g) Select Category = Test
h) Uploaded a featured image
i) Hit the PUBLISH button. You’ll see “Post published .” message.
j) Notice that your files you uploaded are no longer ATTACHED.
k) NOTE: If you go through these same steps with the CEF sub-site of this WRC install, – the files are attached.
Here’s the error log for stepping through the above while documenting this for you:
[Fri Jan 16 16:10:45 2015] [error] [client 66.195.151.210] Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace., referer: http://wrc.staging.wpengine.com/wp-admin/post-new.php?post_type=wpdmpro
[Fri Jan 16 16:10:53 2015] [error] [client 66.195.151.210] Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace., referer: http://wrc.staging.wpengine.com/wp-admin/post-new.php?post_type=wpdmpro
I then repeated the steps using template “Call to Action 2” (no extra icons or featured images added)
[Fri Jan 16 16:10:45 2015] [error] [client 66.195.151.210] Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace., referer: http://wrc.staging.wpengine.com/wp-admin/post-new.php?post_type=wpdmpro
________________________________________
Brian McMahon, Jan 16, 3:09 PM:
Hi Julie,
Thanks for providing the walkthrough. That’s really helpful!
In staging, I was able to replicate the issue.
After trying the use the plugin under normal conditions, I disabled all the plugins (including the cloner plugin that was network activated), activated the default theme, and tried again. Adding a new download still didn’t work correctly.
After that I cleaned up the install as much as possible – I dropped in a default .htaccess, commented out the home and site URL definitions from wp-config.php, and ran some refresh scripts. I also tried raising the value of max_input_vars to 5000. The plugin didn’t work again.
The debug log in wp-content was only logging the stopwatch and cache notifications, which aren’t errors. The “File does not exist” errors for a couple images were still popping up, but those don’t usually break functionality.
With your theme active, the PHP notices are triggered:
[16-Jan-2015 20:46:30] PHP Notice: Trying to get property of non-object in /nas/wp/www/staging/wrc/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/pointer.class.php on line 52
PHP notices are not very minor notifications, and the plugin isn’t working regardless of whether the theme is active or not. I don’t think the notice has anything to do with the problem.
I searched through our ticket system for issues with Download Manager on our platform and didn’t find any similar incidents.
At this point, I think the best thing to do is try reinstalling the plugin files from a fresh download. You’re running the pro version of Download Manager, so I couldn’t acquire a copy.
I also recommend contacting the plugin developer and letting him know what we’ve tested. He might have some feedback on the required specs for the plugin. If you can show him the links to our phpinfo page and disabled functions on our server, he might have some helpful input. Those links are:
• phpinfo.wpengine.com
• http://wpengine.com/support/what-functions-are-enabled-on-the-server-level/
Please try reinstalling the plugin and contacting the developer for his feedback.
actually wpdm use php function to calculate php file size and file size from remote url can’t be calculated without adding extra load in your server, so in case if remote url you need to add file size manually in package settings.
Thank you Shaon,
My URL is under password because development. You have an mail address I send you the user and PW.
I changed the pdf.png and it works.
But now I have a very big distance between one to the other download item. If I can change this big distance its all ok. I have about 15mm space between the downloads. What I need is 6mm. The font-size I need because I cannot work with <h1-5) because another plugin change all what have an <h1> to <h5> only <h6> is free but to big.
My Template:
<div class=”media”>
[icon]
<div class=”media-body”>
<p class=”media-heading” style=”font-color: #000 padding-top: 1px;border:1px;margin: 1px;”><font size=”3″>[title] [download_link]</font></p>
<h6><i style=”margin: 2px 0 0 5px;opacity:0.5″ class=”icon icon-th-large”></i><i style=”margin: 2px 0 0 5px; opacity:0.5″ class=”icon icon-download-alt”></i></h6>
</div>
</div>
Thank you
Roland
The current version of S3 add-on is not working.
I modified myself, and now works: the needed changes are:
function awsfiletree(){
jQuery(‘#awstree’).fileTree({
root: ‘awsbuckets’,
script: ‘admin.php?task=wpdm_aws_get_buckets’,
expandSpeed: 1000,
collapseSpeed: 1000,
multiFolder: false
}, function(file, id) {
var sfilename = file.split(‘/’);
var filename = sfilename[sfilename.length-1];
if(confirm(‘Add this file?’)){
console.log(“paso s3”);
var ID = id;
var html = jQuery(‘#wpdm-file-entry’).html();
var ext = file.split(‘.’);
ext = ext[ext.length-1];
var icon = “<?php echo WPDM_BASE_URL; ?>file-type-icons/48×48/”+ext+”.png”;
html = html.replace(/##filepath##/g, file);
html = html.replace(/##fileindex##/g, ID);
html = html.replace(/##preview##/g, icon);
jQuery(‘#currentfiles’).prepend(html);
}
//jQuery(‘#serverfiles’).append(‘<li><label><input checked=checked type=”checkbox” value=”‘+file+'” name=”imports[]” class=”role”> ‘+filename+'</label></li>’);
});
}
Current theme code
<div class=”thumbnail span4″ style=”margin: 0 5px 7px 0;”>
[thumb_300x200]
<div class=”caption”>
<h4 class=”media-heading” style=”padding: 0px;margin:0px”>[page_link]</h4>
<p>
[file_size] | [download_count] downloads
</p>
<div class=”btn-group”>
[download_link btn btn-success]
</div>
</div>
</div>
ok now. The issue was, image url was using http:// where your site was using https://, however I’ve added the fixed in wpdm for the next update (v4.2)
I suddenly can’t add new downloads. The icon is in my editor and it opens fine but when I click on the file tree it won’t open up the folder with the files to select. It will open to show any subfolders, but not files.
I’ve tried disabling all plugins and it doesn’t fix it.
Using Download Manager Pro Version 4.1.8
Wordpress Version 4.1
URL of site: http://thecinnamonhollow.com
Thank you,
Crystal Martin
I am having some issues with WPDM pro, they are the following:
here is the URL to the site: http://www.appapk.co
Make sure to tell me if you need more info or admin access
– The download button doesn’t appear
– i am unable to download a file if i put in the URL instead it downloads a file called “link-expired.txt” containing the following:
Download link is expired. Please get new download link ( __wpdmkey_ Array
(
[_edit_last] ► Array
(
[0] ► 1
)
[_edit_lock] ► Array
(
[0] ► 1419700924:1
)
[__wpdm_files] ► Array
(
[0] ► a:1:{i:0;s:0:"";}
)
[__wpdm_link_label] ► Array
(
[0] ► http://storage.evozi.com/apk/dl/14/11/19/com.facebook.groups.apk?h=vs_y3WyGBQa4poTF4-hN6w&t=1419704224
)
[__wpdm_password] ► Array
(
[0] ►
)
[__wpdm_quota] ► Array
(
[0] ►
)
[__wpdm_download_count] ► Array
(
[0] ► 244
)
[__wpdm_access] ► Array
(
[0] ► a:1:{i:0;s:5:"guest";}
)
[__wpdm_package_size] ► Array
(
[0] ► 14.54 MB
)
[__wpdm_view_count] ► Array
(
[0] ► 10
)
[__wpdm_package_dir] ► Array
(
[0] ►
)
[__wpdm_publish_date] ► Array
(
[0] ►
)
[__wpdm_expire_date] ► Array
(
[0] ►
)
[__wpdm_fileinfo] ► Array
(
[0] ► a:3:{s:30:"/var/www/wordpress/readme.html";a:2:{s:5:"title";s:11:"readme.html";s:8:"password";s:0:"";}i:0;a:1:{s:5:"title";s:0:"";}i:1;a:1:{s:8:"password";s:0:"";}}
)
[__wpdm_version] ► Array
(
[0] ► 5.41.0
)
[__wpdm_download_limit_per_user] ► Array
(
[0] ►
)
[__wpdm_template] ► Array
(
[0] ► link-template-default-ext.php
)
[__wpdm_page_template] ► Array
(
[0] ► page-template-default.php
)
[__wpdm_password_usage_limit] ► Array
(
[0] ►
)
[__wpdm_linkedin_message] ► Array
(
[0] ►
)
[__wpdm_linkedin_url] ► Array
(
[0] ►
)
[__wpdm_tweet_message] ► Array
(
[0] ►
)
[__wpdm_google_plus_1] ► Array
(
[0] ►
)
[__wpdm_facebook_like] ► Array
(
[0] ►
)
[__wpdm_email_lock_idl] ► Array
(
[0] ► 0
)
[__wpdm_icon] ► Array
(
[0] ► download-manager/file-type-icons/avi.png
)
[_thumbnail_id] ► Array
(
[0] ► 17
)
[__wpdm_individual_file_download] ► Array
(
[0] ► 1
)
[__wpdm_password_lock] ► Array
(
[0] ► 1
)
[__wpdm_masterkey] ► Array
(
[0] ► 549eeabc3756c
)
)
).
– I am unable to add tags to downloads
– Is it possible to remove the /download/ of the URL
[download_link] generate complete link html. so you need to use [download_url] there, but it only will work for public packages where no lock option applied. However you can change label edit each files or you can use image button add-on http://www.wpdownloadmanager.com/download/wpdm-image-button/
Hi once again its me. I have activated it and I get a couple of questions:
– where do I see a short code for the implementation of the email form (where people have to put its email address to get access to the download).
– it is not possible to download the attached pdf file, the url just adds a “#pkg_7931” behind the url…
– if people type in their emails to download something it would be great if the system could store these mails. Is this possible?
Thanks a lot!
Hubertus
We reply all support tickets within 24 hours except very few exceptions. If you give login info in a private reply here, it is totally secure. Reactivate login info so that I can update that code part or add return false; after $pdfurl = '';
“So I’m assuming that your plan is to ignore any calls for help until 30 days have passed?” <-- may you please explain it little more.
prefix like 1417458139wpdm_ is added with file name when another file with same name is already exists, anyhow you can select overwrite option form download manager settings page, however none of those option should create any such issue, please give me temporary wp-admin login info and affected url to check it in details.
Thanks for help, anyhow I’ll add url redirect option even for uploaded file with next update.
yes it works. It would have been good to know this 10 posts ago. Why not just document this method to workaround shared hosting php timeout causing corrupt files on downloads. You must have many customers with this exact situation.
For anyone else reading this. I will document it here.
Upload file to media library
if the file is too large to upload with wordpress 2Mb default upload limit then do the following.
ftp to some folder under wp-content
add plugging called “add from server” this plugin allows you to add to media library a file already on the server file system and browse to it. This way you can ftp the big file and simple add to library. NOTE: this plugin will copy your file on the OS disk from your directory to wp-content/uploads (media library default folder). make your life easier and put ftp files in uploads and then add to server to avoid the file copy and filling your disk
now “edit file” and copy the file url of your download
now goto download manager pluggin add package and add file using the url option, configure package they way you want now and publish
if you use the email lock option the download url still points to wpdm plugin url so that tracking still works but the code now issues a redirect to the url so the file media library url is used serve the file to the browser. why this makes a difference?
on shared hosting like goddaddy or other, you have no control over php.ini settings. you can google phpinfo.php and getini.php (will give you steps and code to see what settings you php site are using, but changing your php.ini won’t have an effect specifically max_execution_timeout = value to determine how long a php file is allowed to execute in seconds. defaults to 30 seconds which is not long enough to stream 100MB+ size files and times out and corrupts the download. Tried many options to change time out and godaddy confirmed it can not be changed by shared hosting (i.e. cheap hosting). save yourself some time and don’t bother with this as the url method works here is why.
using the WP media library url works since apache is serving the file to the browser not PHP code which has 30 second download limit. The WPDM url method preserves email url’s and direct webpage downloads for big files, you can use smaller files without this method and we found this worked well as long as download was <30 seconds.
