Hello @pixielation,
Sorry to hear about the issue.
Could you please elaborate the issue and send me relevant url to show the issue? also details about the modifications you did.If possible please share admin access of your website in a private reply.
However we have different addons for related purposes. You can check those:
Form Lock – Ask users to fill a form to get access to download
Advanced Access Control
Thanks
Hi @gmop-unite-com,
Here showing HTTP error 403, there may have confliction between other plugins, you can also deactivate or activate other plugins for checking,
The two most likely causes of the 403 Forbidden Error on WordPress are:
Corrupt .htaccess file
Incorrect file permissions
It’s also possible that you’re seeing the error because of an issue with a plugin that you’re using at your site. In this article, we’ll show you how to troubleshoot all of these potential issues.
403 Forbidden Error Variations
Like many other HTTPstatus codes, there are a lot of different variations for how this error code presents itself.
Here are some common variations that you might come across:
“Forbidden – You don’t have permission to access / on this server”
“403 – Forbidden: Access is denied”
“Error 403 – Forbidden”
“403 – Forbidden Error – You are not allowed to access this address”
“403 Forbidden – nginx”
“HTTP Error 403 – Forbidden – You do not have permission to access the document or program you requested”
“403 Forbidden – Access to this resource on the server is denied”
“403. That’s an error. Your client does not have permission to get URL / from this server”
“You are not authorized to view this page”
“It appears you don’t have permission to access this page.”
If you’re on an Nginx server, it will look like this below. Basically, if you see any mention of “forbidden” or “not allowed to access”, you’re probably dealing with a 403 Forbidden error.
please check those issues, or you may contact with hosting service provider for the resolution
thank you and regards

PUParticipant
Hi,
Another question.
‘-Category’ is added to the URL of the category page, like below:
/download-category/category-slug/
URL Structure Settings’WPDM Category URL Base’ is ‘downloads’
I want to display at the URL below:
/downloads/category-slug/
Please tell me how to fix it.
Thanks and regards,
PU
Hello @bpw1133,
I have just checked your website. Everything is fine as it should be.
Unfortunately, Frontend author does not have the ability to create tag option yet. Author needs to select the admin created tags and categories from the frontend. Admin can make tags from this url of your staging website.
However you can show any custom input fields to frontend author using this addon:
Advanced Custom Fields
Do you have any other issues? Just let me know.
Hello,
if you add packages without attached files to categories, then it will be ignored. There should not be other reasons for it.
In a private reply, it would be better if you provided a relevant URL and administrator access, if possible, to check further.
Thanks
Hi,
after renewing our license and updating the Download manager to latest 5.4.1, the WPDM Achive Page addon is impossible to update (in fact the update has deleted the old version). The update button in the settings/updates section gives a “Success” message, but nothing is installed in reality.
On the webserver logs I can see these error when I launch the addon install/update:
[21-Jun-2021 11:49:54 UTC] PHP Notice: compact(): Undefined variable: title in /home/***/public_html/wp-content/plugins/download-manager/admin/class.WordPressDownloadManagerAdmin.php on line 168
[21-Jun-2021 11:49:54 UTC] PHP Notice: compact(): Undefined variable: url in /home/***/public_html/wp-content/plugins/download-manager/admin/class.WordPressDownloadManagerAdmin.php on line 168
[21-Jun-2021 11:49:54 UTC] PHP Notice: compact(): Undefined variable: nonce in /home/***/public_html/wp-content/plugins/download-manager/admin/class.WordPressDownloadManagerAdmin.php on line 168
[21-Jun-2021 11:49:54 UTC] PHP Notice: compact(): Undefined variable: plugin in /home/***/public_html/wp-content/plugins/download-manager/admin/class.WordPressDownloadManagerAdmin.php on line 168
[21-Jun-2021 11:49:54 UTC] PHP Notice: compact(): Undefined variable: api in /home/***/public_html/wp-content/plugins/download-manager/admin/class.WordPressDownloadManagerAdmin.php on line 168
[21-Jun-2021 11:49:55 UTC] PHP Notice: Trying to access array offset on value of type bool in /home/***/public_html/wp-content/plugins/download-manager/admin/class.WordPressDownloadManagerAdmin.php on line 172
[21-Jun-2021 11:49:55 UTC] PHP Notice: Trying to access array offset on value of type bool in /home/***/public_html/wp-content/plugins/download-manager/admin/class.WordPressDownloadManagerAdmin.php on line 173
Please advise, as right now our whole download page is not working anymore
Thanks in advance
Hi Humayon,
Thank you for your prompt response. I have already given you the access here (same topic), second reply: https://www.wpdownloadmanager.com/support/topic/url-structure-cannot-be-saved/#post-155456
Screenshot: https://wencelworldwide.d.pr/Zsio4F
Here is what I have installed on site: https://wencelworldwide.d.pr/Biw2C6
I don’t really have a lot of plugins installed. It’s only WP Download Manager Addons and plugins.
Please let me know if you need anything else.
Thanks!
-
This reply was modified 4 years, 4 months ago by
Ali Khansari.
Hi, I am using the download pro plugin. At the moment I cannot upload any files as the maximum upload is 32MB. When I try to upload the file by adding URL this doesn’t work either. How can I upload our software package from Dropbox? Thank you for your help.
Hello @ladygagahistory,
Hope you are well.
Make sure that you are using the latest version of the WPDM Default Values add-on.
If, still the problem exists then please share your temporary admin login info and related file/packages/page URL in a private reply so that we can debug and give you a better solution about it.
Thank you
Hello,
We have 2 problems:
1- The first one by insert URL!
When we need to add a new package and need to add a link by “Insert URL” the link does not appear in the page, so We couldn’t see the link in case we want to edit or delete the link.
2- The second is:
We have got “You are not allowed to download.”
What should we do to activate the download?
What do you think?
Example:
https://www.qenshrin.com/ebooks/%d8%af%d8%b1%d8%a7%d8%b3%d8%a7%d8%aa-%d9%81%d9%8a-%d8%a7%d9%84%d9%82%d9%88%d8%a7%d9%86%d9%8a%d9%86-%d8%a7%d9%84%d9%83%d9%86%d8%b3%d9%8a%d8%a9
Thank you
This reply has been marked as private.
Hi wpdm dev. team we want to add download_link value download link through the database wp_postoption metadata table is it possible ? and is there have any default value? we tried it but not working the value which means the file URL not attached.
Hi @thecydia6,
Right now you can change the document tag to any other by editing line no 323 on the download-manager.php file.
Please follow this carefully.
After changing the code make sure to save the permalink once in order to apply the new permalink like this.
However, we will add an option in Settings -> URL Structure in the next update.
Thank you
This reply has been marked as private.
Hello @livseay2,
Thank you for the URL.
Please add the below CSS codes in your currently active themes Dashboard>Appearance>Customize>Additional CSS
.page-id-8890 .w3eden .media {
align-items: flex-start;
flex-direction: column;
}
.page-id-8890 .ml-3.wpdmdl-btn {
margin-left: 0 !important;
margin-top: 1rem;
}
Hopefully, your problem will be solved.
However, you can edit a template in the WPDM Pro version easily by following this screencast.
Regards
Have you properly set up the membership add-on? please share the related URL and if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Thanks
Hi, thanks but there must be some kind of bug as I’ve tried the following, https://wp-test.durham.gov.uk/dscp/download/dscp-vision-and-values/ and again no file size. I’ve added this via the browse, not through media library or external url. If I can’t get this working then this plugin is not going to work for me at all. Sometimes it works sometimes it doesn’t.
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This reply was modified 4 years, 5 months ago by
paul sudron.
Hi,
Sorry for the delays.
Please check the doc here https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/, there is a way to add the author name and other author-related info with the table.
When adding a shortcode order="ASC/DESC" indicated the sort order, you either add order='ASC' or order='DESC', field_name should be replaced by the field name you want to sort, for example, if you want to sort by title, order_by="field_name" should be order_by="title".
To add a category filter, use parameter categories='CATEGORY_SLUG', here replace CATEGORY_SLUG with an exiting category plugin from your category name.
However, everything is explained on the doc URL mentioned above. However, please let me know if anything is not clear in the doc.
Thanks.
This reply has been marked as private.
Are you talking about the google drive add-on, please share your related package URL, if possible, please, give your temporary wp-admin login details in a private reply for checking the issue
Thanks
This reply has been marked as private.
Hi,
From WPDM 6.0 ( Coming Soon ), we shall add a new tag [pdf_thumb_url] which will return the only pdf thumbnail URL instead of image tag HTML, and [pdf_name] will return the pdf file name without .pdf ext, so that you can customize the thumbnail and attributes as you want :).
Hi Scott K,
We are sorry to hear that you are facing an issue with the WPDM add-on for Elementor.
Will you please share the related page/file/package URL with us where the issue is occurring?
However, it will very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
If possible, please, provide us with your temporary wp-admin login details in a private reply for checking the issue.
Thank you
This reply has been marked as private.
This reply has been marked as private.