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Theresa Stacy-Ryan

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Viewing 10 posts - 1 through 10 (of 10 total)
Apr 27, 2022 at 2:39 pm in reply to: How to open a PDF in a new tab rather than the direct download #171656

Theresa Stacy-Ryan
Participant

Thanks! This worked for me (I had the same question!).
tmsr

Oct 21, 2021 at 11:24 am in reply to: IP Addresses not exporting in History csv #163634

Theresa Stacy-Ryan
Participant

My rating for this response is definitely 5 Star! Thank you, Tanvir!
tmsr

Oct 20, 2021 at 7:24 pm in reply to: IP Addresses not exporting in History csv #163600

Theresa Stacy-Ryan
Participant
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Oct 20, 2021 at 4:37 pm in reply to: IP Addresses not exporting in History csv #163593

Theresa Stacy-Ryan
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Oct 20, 2021 at 3:26 pm in reply to: IP Addresses not exporting in History csv #163589

Theresa Stacy-Ryan
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Mar 22, 2021 at 11:54 am in reply to: Not Showing Downloads in History #148991

Theresa Stacy-Ryan
Participant

Awesome! Thank you!!
tmsr

Mar 22, 2021 at 11:36 am in reply to: Not Showing Downloads in History #148989

Theresa Stacy-Ryan
Participant

I am doing this for a University client and they are concerned that this might not be reliable for tracking History. It had worked well up until December 11. Was there a WordPress update or something along those lines that could be looked at for the disruption in the tracking?
tmsr

Mar 19, 2021 at 9:32 pm in reply to: Not Showing Downloads in History #148927

Theresa Stacy-Ryan
Participant

Yes, that fixed the issue for now. Three different people tested it and the downloads showed up on the WPDM History for today. But then how can we rely on the History moving forward?
tmsr

Mar 19, 2021 at 12:15 pm in reply to: Not Showing Downloads in History #148891

Theresa Stacy-Ryan
Participant

OK, I deactivated Download Manager and the two additional WP Download Manager plugins, then reactivated them. I will have the team do test downloads and see if the history shows.
tmsr

Mar 19, 2021 at 12:05 pm in reply to: Not Showing Downloads in History #148889

Theresa Stacy-Ryan
Participant

Same problem – tracking/history was fine until December 11, 2020. That was the last tracking and we know there were downloads during promotion periods. Did a WordPress update mess this up? WordPress, theme, and all plugins are up-to-date.
tmsr

Viewing 10 posts - 1 through 10 (of 10 total)