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Not Showing Downloads in History

Viewing 10 posts - 1 through 10 (of 10 total)
Nov 18, 2019 at 7:04 pm #115049

Penny R
Participant

Download Manager has been working fine for months, but 2 days ago it stopped tracking the files being downloaded.

The download process is still functioning, but nothing is added to the History when a file is accessed.

Nothing else has changed in my setup.

Nov 19, 2019 at 5:21 am #115061

Abdus Sattar
Member

hi
Please send temporary wp-admin login info in private reply to check the issue.

Mar 19, 2021 at 12:05 pm #148889

Theresa Stacy-Ryan
Participant

Same problem – tracking/history was fine until December 11, 2020. That was the last tracking and we know there were downloads during promotion periods. Did a WordPress update mess this up? WordPress, theme, and all plugins are up-to-date.
tmsr

Mar 19, 2021 at 12:08 pm #148890

Sidratul Sohrat
Moderator

Please try deactivating and then reactivating the plugin. I hope it will work then

Thanks

Mar 19, 2021 at 12:15 pm #148891

Theresa Stacy-Ryan
Participant

OK, I deactivated Download Manager and the two additional WP Download Manager plugins, then reactivated them. I will have the team do test downloads and see if the history shows.
tmsr

Mar 19, 2021 at 9:32 pm #148927

Theresa Stacy-Ryan
Participant

Yes, that fixed the issue for now. Three different people tested it and the downloads showed up on the WPDM History for today. But then how can we rely on the History moving forward?
tmsr

Mar 21, 2021 at 7:00 am #148960

Sidratul Sohrat
Moderator

You shall not face the problem again. Whenever you feel history is not working you can test it by yourself.

Thanks

Mar 22, 2021 at 11:36 am #148989

Theresa Stacy-Ryan
Participant

I am doing this for a University client and they are concerned that this might not be reliable for tracking History. It had worked well up until December 11. Was there a WordPress update or something along those lines that could be looked at for the disruption in the tracking?
tmsr

Mar 22, 2021 at 11:54 am #148990

Sidratul Sohrat
Moderator

We shall adjust it with the next update.

Thanks

Mar 22, 2021 at 11:54 am #148991

Theresa Stacy-Ryan
Participant

Awesome! Thank you!!
tmsr

Viewing 10 posts - 1 through 10 (of 10 total)

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