Tanvir

Forum Replies Created

Viewing 25 posts - 2,226 through 2,250 (of 3,183 total)
in reply to: How do I make the cart work? #165498

Tanvir
Spectator

Hello ,

Sorry to hear about the issue.
Could you please share the related page/file/package URL with us?
If possible please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

in reply to: Shortcode output not working properly #165484

Tanvir
Spectator

Hello @oled,

Sorry to hear about the issue.
Could you please share the related page/file/package URL with us?
Please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

  • This reply was modified 3 years, 6 months ago by Tanvir.
in reply to: Download Large files #165483

Tanvir
Spectator

Hello @Pixelproduction,

Sorry for your inconvenience

The error is not related to plugin or file, it is related to your server, please try disabling any security plugin you are using, or please contact server/hosting support.

    – The 503 service unavailable error occurs when your web server is unable to get a proper response from a PHP script. This PHP script could be a WordPress plugin, a theme, or a misbehaving custom code snippet.
    – If the error is caused by heavy usage, a server glitch, server temporarily offline for maintenance, the server too busy or concurrent request limit exceeded, or a DDoS attack, then it could automatically disappear in a few minutes.
    – However, if it is caused by bad code on your website, then it will keep occurring unless you find and disable the code that’s causing it.

    To troubleshoot, try:
    – Deactivate plugins, switch theme, reinstall WP
    – increasing php limits
    – disabling caching
    – If these methods fail to resolve the error, then try contacting your hosting provider.

you can also check this article fixing the issue,
http://www.wpbeginner.com/wp-tutorials/how-to-fix-503-service-unavailable-error-in-wordpress/

I hope those may help you

Thank you and regards

in reply to: WordPress PDF Viewer Page search/button issues #165477

Tanvir
Spectator

Hello,
Thanks for providing the access.
However, Please check the credentials again.
I am seeing the following error and am unable to replicate it.
Error: the username wp-downloader-admin is not registered on this site. If you are unsure of your username, try your email address instead.
Thanks

in reply to: Attire theme page template #165468

Tanvir
Spectator

Hello,
Sorry, WPDM templates are not suitable for using script tags. So you may face issues.
However, Please add script tags to theme template or in the <head> section in header.php file.
Thanks

in reply to: Newsletter Addon not logging subscribers #165454

Tanvir
Spectator

Hello,
I have just tested it in our testing environment and found it is okay.
I found that you are using wpforms with elementor for subscribing. So the subscribers list will be stored in wpforms plugin.

However, To use subscribe option with wpdm newsletter with elementor,
First you have to create a campaign list with a name from Campaign > List option from wordpress admin.
Then you have to select “Campaign Subscriber” element from elementor builder.

I hope it will solve the issue.
Thanks

in reply to: WordPress PDF Viewer Page search/button issues #165442

Tanvir
Spectator

Hello ,

Sorry to hear about the issue.
Could you please share the related page/file/package URL with us?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
If possible please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

in reply to: Upload order of files #165438

Tanvir
Spectator

Hello @yvonne,
Sorry to hear about the issue.
Please create a separate topic with related page/file/package URL with us.
It helps us to quickly figure out the issue and resolve it immediately.

Thank you

in reply to: Package Page – Header Sub-Menu Color not the same #165437

Tanvir
Spectator

Hi,

You are welcome.

However,If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Best Regards

in reply to: How to change text on download button #165436

Tanvir
Spectator

Hello @oled,

I asked to get a clearer idea which would help me to give proper. However, I have given solution below from my understanding. Please check that.

The shortcode is like this:
[wpdm_category id="Category Slug or Slugs" operator="IN" title="Custom Title Here or 1" desc="Custom Description or 1" toolbar="1" paging="1" orderby="field name" order="asc or desc" items_per_page="10" template="template name or ID" cols=4 colspad=2 colsphone=1]

Here you can select link template in the template parameter. You can edit link template and use the below template tag in that.

[download_url]
Returns Package Download URL
Usage example:
<a href="[download_ur]" class="btn btn-info">Changed download tag!</a>

Thanks

in reply to: How to change text on download button #165413

Tanvir
Spectator

Hello ,
Hope you are well.
Could you please share the related page/file/package URL with us?
If possible please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

in reply to: Memberships Account Page Fatal Error #165405

Tanvir
Spectator

Hello Jon,
Sorry for this inconvenience.
I have forwarded the issue to our developer team.
Soon you will get updated news about it.
Thanks

in reply to: Remove Sorting Options #165399

Tanvir
Spectator

Hi,

You are welcome.

However,If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Best Regards

in reply to: Email Blocked Message #165392

Tanvir
Spectator

Hello,
I am not sure what happened in the meantime. But the issue is coming from a logic created in wpdm-start-download.php file.
I would suggest you to make a temporary admin and delete the existing admin account which causing the problem then recreate that and verify. I hope it will solve the issue.

in reply to: Memberships Account Page Fatal Error #165390

Tanvir
Spectator

Hello Jon,
I see currently the php memory limit is only 256MB to your server. The issue may be caused by this.
All PHP memory limits should be increased to higher values, for example to 1GB.
I hope it will fix the issue.
Thanks

in reply to: Package Page – Header Sub-Menu Color not the same #165388

Tanvir
Spectator

Somehow the Astra theme builder css didn’t work for wpdm package pages. White becomes the color of the text, causing it to become invisible. Without inspecting the backend, I cannot tell why this is happening. It is a theme issue.
If you think you need to add it to the theme, you can add the css codes to theme main css file. That will work in the same way.
Thanks

in reply to: Package Page – Header Sub-Menu Color not the same #165357

Tanvir
Spectator

Hello,

Sorry for not getting the issue properly before.
However, I have found the issue.
It is a css issue. submenu css color is not getting from ast theme builder. That is causing the issue.

Please add the below css in custom css from wordpress admin Appearance > Customize > Additional CSS

.ast-desktop .submenu-with-border .sub-menu>.menu-item> a {color:#7A7A7A}
.ast-desktop .submenu-with-border .sub-menu>.menu-item> a:hover {color:#9C0022}

I hope it will solve the issue. If the issue still persists, please also provide admin access of your website in a private reply to solve the issue immediately.

Thanks

in reply to: Remove Sorting Options #165349

Tanvir
Spectator

Hello,
You can add filter to child theme in this way.
add the below code in functions.php

add_filter( 'wpdmapc_orderby', 'wpse_custom_action_after', 10, 1 );

function wpse_custom_action_after($order_fields, $selected)
{
    if (is_array($order_fields) && count($order_fields) > 1) {
        foreach ($order_fields as &$order_field) {
            $order_field = explode(":", $order_field);
            $_order_fields[$order_field[0

= $order_field[1];
}
} else {
$order_fields = array(
'date' ► __('Publish Date', 'wpdm-archive-page'),
'title' ► __('Title', 'wpdm-archive-page'),
);
}
?>
<select name="orderby" id="orderby" class="form-control wpdm-custom-select">
<?php foreach ($order_fields as $field ► $label){ ?>
<option value="<?php echo $field ?>" <?php selected($selected, $field); ? <?php echo $label; ?></option>
<?php } ?>
</select>
<?php
}

(in the code arrow is ‘=’ ‘>’)

You can update template file to theme directory in the way mentioned here:
Create a dir path download-manager/wpdm-arhive-page/compact inside your active child theme directory if it is already not there.
You have to update /wpdm-archive-page/src/Templates/Compact/views/header.php, you need to place it in {theme-dir}/download-manager/wpdm-arhive-page/compact/
Copy header.php there that you need to modify

then you have to update ..\Templates\Compact\views\header.php by replacing wpdmapc_orderby to wpse_custom_action_after on line 28

This is it.

Thanks

in reply to: Search functionality #165334

Tanvir
Spectator

Hello,
If you use our free theme Attire, you will get wpdm packages by default in search function. I would suggest you to use Attire with wpdm.

Attire

Thanks

in reply to: A question about custom taxonomies for packages #165331

Tanvir
Spectator

Hello @thehawkman,
Please create a new topic and also please provide temporary admin access in a private reply.
We need to inspect the issue further.
Thanks

in reply to: Newsletter Addon not logging subscribers #165330

Tanvir
Spectator

Hello,
Have you checked the docs here?
http://www.wpdownloadmanager.com/docsfor/wpdm-newsletter/

You can use widget to capture email.
Please check and let me know if any issue still persists.
Thanks

in reply to: Upload order of files #165328

Tanvir
Spectator

Hello ,

Sorry to hear about the issue.
Could you please share the related page/file/package URL with us?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

in reply to: Remove Sorting Options #165294

Tanvir
Spectator

Yes it is possible.
It needs some modifications in php file of the addon.
Please provide temporary admin access in a private reply to fix the issue.

Thanks

in reply to: Remove Sorting Options #165290

Tanvir
Spectator

Hello ,

Could you please share the related page/file/package URL with us?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

in reply to: A question about custom taxonomies for packages #165281

Tanvir
Spectator

Hello @thehawkman,
Sorry to hear about the issue.
Few plugins may conflict and cause the issue.
I would suggest you to disable other non-related plugins and check if the issue persists.

However, if the issue still persists, please post a new separate topic here
We need to inspect the issue further.
Thanks

Viewing 25 posts - 2,226 through 2,250 (of 3,183 total)