Hello ,
Sorry to hear about the issue.
Could you please share the related page/file/package URL with us?
If possible please also share the admin access of your website in a private reply.
It helps us to quickly figure out the issue and resolve it immediately.
Thank you
Hello @oled,
Sorry to hear about the issue.
Could you please share the related page/file/package URL with us?
Please also share the admin access of your website in a private reply.
It helps us to quickly figure out the issue and resolve it immediately.
Thank you
Hello @Pixelproduction,
Sorry for your inconvenience
The error is not related to plugin or file, it is related to your server, please try disabling any security plugin you are using, or please contact server/hosting support.
To troubleshoot, try:
– Deactivate plugins, switch theme, reinstall WP
– increasing php limits
– disabling caching
– If these methods fail to resolve the error, then try contacting your hosting provider.
you can also check this article fixing the issue,
http://www.wpbeginner.com/wp-tutorials/how-to-fix-503-service-unavailable-error-in-wordpress/
I hope those may help you
Thank you and regards
Hello,
Thanks for providing the access.
However, Please check the credentials again.
I am seeing the following error and am unable to replicate it.
Error: the username wp-downloader-admin is not registered on this site. If you are unsure of your username, try your email address instead.
Thanks
Hello,
Sorry, WPDM templates are not suitable for using script tags. So you may face issues.
However, Please add script tags to theme template or in the <head> section in header.php file.
Thanks
Hello,
I have just tested it in our testing environment and found it is okay.
I found that you are using wpforms with elementor for subscribing. So the subscribers list will be stored in wpforms plugin.
However, To use subscribe option with wpdm newsletter with elementor,
First you have to create a campaign list with a name from Campaign > List
option from wordpress admin.
Then you have to select “Campaign Subscriber” element from elementor builder.
I hope it will solve the issue.
Thanks
Hello ,
Sorry to hear about the issue.
Could you please share the related page/file/package URL with us?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
If possible please also share the admin access of your website in a private reply.
It helps us to quickly figure out the issue and resolve it immediately.
Thank you
Hello @oled,
I asked to get a clearer idea which would help me to give proper. However, I have given solution below from my understanding. Please check that.
The shortcode is like this:
[wpdm_category id="Category Slug or Slugs" operator="IN" title="Custom Title Here or 1" desc="Custom Description or 1" toolbar="1" paging="1" orderby="field name" order="asc or desc" items_per_page="10" template="template name or ID" cols=4 colspad=2 colsphone=1]
Here you can select link template in the template parameter. You can edit link template and use the below template tag in that.
[download_url]
Returns Package Download URL
Usage example:
<a href="[download_ur]" class="btn btn-info">Changed download tag!</a>
Thanks
Hello ,
Hope you are well.
Could you please share the related page/file/package URL with us?
If possible please also share the admin access of your website in a private reply.
It helps us to quickly figure out the issue and resolve it immediately.
Thank you
Hello Jon,
Sorry for this inconvenience.
I have forwarded the issue to our developer team.
Soon you will get updated news about it.
Thanks
Hello,
I am not sure what happened in the meantime. But the issue is coming from a logic created in wpdm-start-download.php file.
I would suggest you to make a temporary admin and delete the existing admin account which causing the problem then recreate that and verify. I hope it will solve the issue.
Hello Jon,
I see currently the php memory limit is only 256MB to your server. The issue may be caused by this.
All PHP memory limits should be increased to higher values, for example to 1GB.
I hope it will fix the issue.
Thanks
Somehow the Astra theme builder css didn’t work for wpdm package pages. White becomes the color of the text, causing it to become invisible. Without inspecting the backend, I cannot tell why this is happening. It is a theme issue.
If you think you need to add it to the theme, you can add the css codes to theme main css file. That will work in the same way.
Thanks
Hello,
Sorry for not getting the issue properly before.
However, I have found the issue.
It is a css issue. submenu css color is not getting from ast theme builder. That is causing the issue.
Please add the below css in custom css from wordpress admin Appearance > Customize > Additional CSS
.ast-desktop .submenu-with-border .sub-menu>.menu-item> a {color:#7A7A7A}
.ast-desktop .submenu-with-border .sub-menu>.menu-item> a:hover {color:#9C0022}
I hope it will solve the issue. If the issue still persists, please also provide admin access of your website in a private reply to solve the issue immediately.
Thanks
Hello,
You can add filter to child theme in this way.
add the below code in functions.php
add_filter( 'wpdmapc_orderby', 'wpse_custom_action_after', 10, 1 );
function wpse_custom_action_after($order_fields, $selected)
{
if (is_array($order_fields) && count($order_fields) > 1) {
foreach ($order_fields as &$order_field) {
$order_field = explode(":", $order_field);
$_order_fields[$order_field[0
= $order_field[1];
}
} else {
$order_fields = array(
'date' ► __('Publish Date', 'wpdm-archive-page'),
'title' ► __('Title', 'wpdm-archive-page'),
);
}
?>
<select name="orderby" id="orderby" class="form-control wpdm-custom-select">
<?php foreach ($order_fields as $field ► $label){ ?>
<option value="<?php echo $field ?>" <?php selected($selected, $field); ? <?php echo $label; ?></option>
<?php } ?>
</select>
<?php
}
(in the code arrow is ‘=’ ‘>’)
You can update template file to theme directory in the way mentioned here:
Create a dir path download-manager/wpdm-arhive-page/compact
inside your active child theme directory if it is already not there.
You have to update /wpdm-archive-page/src/Templates/Compact/views/header.php
, you need to place it in {theme-dir}/download-manager/wpdm-arhive-page/compact/
Copy header.php
there that you need to modify
then you have to update ..\Templates\Compact\views\header.php
by replacing wpdmapc_orderby
to wpse_custom_action_after
on line 28
This is it.
Thanks
Hello @thehawkman,
Please create a new topic and also please provide temporary admin access in a private reply.
We need to inspect the issue further.
Thanks
Hello,
Have you checked the docs here?
http://www.wpdownloadmanager.com/docsfor/wpdm-newsletter/
You can use widget to capture email.
Please check and let me know if any issue still persists.
Thanks
Hello ,
Sorry to hear about the issue.
Could you please share the related page/file/package URL with us?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps us to quickly figure out the issue and resolve it immediately.
Thank you
Yes it is possible.
It needs some modifications in php file of the addon.
Please provide temporary admin access in a private reply to fix the issue.
Thanks
Hello @thehawkman,
Sorry to hear about the issue.
Few plugins may conflict and cause the issue.
I would suggest you to disable other non-related plugins and check if the issue persists.
However, if the issue still persists, please post a new separate topic here
We need to inspect the issue further.
Thanks