Razia Sultana

Forum Replies Created

Viewing 25 posts - 51 through 75 (of 167 total)
in reply to: Granting access #62546

Razia Sultana
Moderator

” can I just show 2 users and no other options” <— may you please explain it little more.

in reply to: Login/Logout redirect #62545

Razia Sultana
Moderator

Please check now, redirect is working fine. Earlier, the value for redirect parameter was wrong.

in reply to: Invalid license key after domain switch #62544

Razia Sultana
Moderator

@chateaux, please give me your license key in a private reply to unlock it.

in reply to: Factory Reset #62543

Razia Sultana
Moderator

Everything seems fine there, I”m not seeing any issue anywhere. However, If you trying to use “WPForms” along with wpdm pro, you will need form lock add-ons:

Form Lock – Ask users to fill a form to get access to download

in reply to: Category and Package URL issues #62439

Razia Sultana
Moderator

If you want to hide breadcrumb from wpdm package page only, the easiest way is, create a copy of single.php, name it single-wpdmpro.php, remove breadcrumb code from single-wpdmpro.php.

in reply to: Custom Page Template not working #62431

Razia Sultana
Moderator

Please give me temporary wp-admin login info in a private reply to check your issue.


Razia Sultana
Moderator

You should see progress bar too, ex: https://demo.wpdownloadmanager.com/wpdmpro/download/audio-songs/

In link template it only shows play button to keep it simplified.

in reply to: How to install the language? #62429

Razia Sultana
Moderator

Please give me your language file, I shall check, however, keeping those files in /download-manager/languages/ dir should work fine.

in reply to: Download files stats #62427

Razia Sultana
Moderator

No custom option to print except CTRL/CMD + P, however, we are adding start export option in CSV soon, then you will be able to print them easily.

in reply to: Category and Package URL issues #62426

Razia Sultana
Moderator

If that is coming from your theme, the theme should have an option to enable/disable it. However, please give me your URL when I can see the breadcrumb, then I’ll be able to suggest you the css to hide breadcrumb in that specific page.


Razia Sultana
Moderator

Please give me temporary wp-admin login info in a private reply to check your issue.

in reply to: Invalid License Key #62376

Razia Sultana
Moderator

If you are using an old version, please download the latest version from premium download area ( https://www.wpdownloadmanager.com/user-dashboard/purchases/ ), deactivate and delete the old version, install and activate the latest version. The process will not harm any of your data. However, in this update, we implemented WordPress native plugin update routine, so, you will be able to use auto-update feature from next update.

BTW, if you are already using the latest version, please give me your license key in a private reply.

in reply to: Hide footer #62375

Razia Sultana
Moderator

All horrifying stories end ( thought, in fact, there was nothing to terrify ) with the current version. As in v4.6.9 we integrated WordPress native upgrade routine, you will be able to upgrade directly from plugin page.

in reply to: File Tree Caching #62371

Razia Sultana
Moderator

Clear cache button doesn’t have anything to do with file tree. Probably it is due to your other cache plugin.

in reply to: Licence Key Not Working #62369

Razia Sultana
Moderator

If you are not using the latest version, please download the latest version from premium download area https://www.wpdownloadmanager.com/user-dashboard/purchases/ and update your copy. If you are changing domain please give me your license key in a private reply.

in reply to: Invalid License Key #62366

Razia Sultana
Moderator

@smurphy, Your license key is unlocked now.

in reply to: Download link to external link #62365

Razia Sultana
Moderator

You’re welcome 🙂

in reply to: Download link to external link #62362

Razia Sultana
Moderator

Hi,

Sorry for your trouble, the issue was related to our wppromembership plugin when remote url is attached, however, I’ve fixed it in your installation and also added the fix in our side for the next update.

in reply to: All files have size =0.00 when bulk importing #62360

Razia Sultana
Moderator

okay now, the issue was due to missing trailing slash here:

https://www.evernote.com/l/AV1qqGdhekBFJ4X-RQHjuGqrA7mQK3sVPq4B/image.png

in reply to: DM Pro just disappears! #62359

Razia Sultana
Moderator

You’re welcome 🙂

in reply to: Zip file won't upload #62357

Razia Sultana
Moderator

@nampara17, for pro support, please post in pro forum:

Download Manager Pro

in reply to: Zip file won't upload #62355

Razia Sultana
Moderator

WPDM doesn’t have any file type restriction by default except the code files ( .php, .html, .js ), but sometimes server’s security settings block some files types from upload, in such case, you need to contact server hosting support to unblock the file type.

in reply to: email control to download #62354

Razia Sultana
Moderator

Sorry, Only pro version has the feature.

in reply to: DM Pro just disappears! #62352

Razia Sultana
Moderator

It is expired you need to renew the order to get access to updates. Thanks.

in reply to: Frontend form keeps disappearing #61916

Razia Sultana
Moderator

Please use flaturl=0 with shortcode to resolve the issue. Doc:

[wpdm_frontend] – Front-end Uploader UI / Author Dashboard

Viewing 25 posts - 51 through 75 (of 167 total)