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Shahriar

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May 21, 2019 at 9:37 am in reply to: Audio bar in the footer #97147

Shahriar
Moderator

I have removed the following code from wpdm-functions.php file. That fixed the issue.

<audio autoplay controls style='width: 100%;display: none' id='wpdm-audio-player'></audio>

May 21, 2019 at 7:54 am in reply to: Order by update_date not working #97142

Shahriar
Moderator

Use this orderby=title instead of order_by=title in tree shortcode.

May 21, 2019 at 7:50 am in reply to: Adding multiple items to cart #97141

Shahriar
Moderator

Glad to know everything is okay now. Sorry I couldn’t reply to you earlier.

May 21, 2019 at 7:42 am in reply to: Change domain – Invalid key license #97139

Shahriar
Moderator

Unlocked your key. – Best regards.

May 21, 2019 at 7:41 am in reply to: How to migrate license key #97138

Shahriar
Moderator

Unlocked your key. – Best regards.

May 21, 2019 at 7:40 am in reply to: Why is my license key invalid? #97137

Shahriar
Moderator
This reply has been marked as private.
May 21, 2019 at 7:38 am in reply to: "download link is expired" #97136

Shahriar
Moderator

If you have installed it then you have the latest version. Please send temporary wp-admin login info in private reply if the license issue still exists.

May 21, 2019 at 7:36 am in reply to: Image file generated icons being set to 3×64 pixels #97135

Shahriar
Moderator

Extremely sorry for the delayed reply. Please send temporary wp-admin login info in private reply to check the issue.

May 21, 2019 at 7:11 am in reply to: Premium Packages – Sell Digital Products Securely #97128

Shahriar
Moderator

Please send temporary wp-admin and FTP login info in private reply to check the issue.

May 21, 2019 at 7:10 am in reply to: My website installed has the following error #97127

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue.

May 21, 2019 at 7:09 am in reply to: How to change download link #97126

Shahriar
Moderator

If your product is free for download then you can just add the URL to the package. User will be redirected to the URL when they click the download link.

May 21, 2019 at 7:01 am in reply to: WPDM Pro Frontend & Spacious Theme CSS(?) Issue #97125

Shahriar
Moderator

Please copy the /tpls/metaboxes/package-settings-front.php and place it in /active-theme/download-manager/metaboxes/package-settings-front.php and edit on top of it. Maybe you missed the subdir metaboxes that’s why your templates weren’t working.

May 21, 2019 at 5:51 am in reply to: search on archive page doesn't work #97124

Shahriar
Moderator

You don’t have to do anything. I added the code in your theme’s functions.php file. Search is working fine. Please check here https://www.compostnetwork.info/publications/

May 21, 2019 at 5:49 am in reply to: "download link is expired" #97123

Shahriar
Moderator

Please make sure you have the latest version of Download Manager ( 4.9.3 ) and Premium Package ( 4.2.0 ) add-on. Then check the “Private Download Links Usage Limit:” option is Basic settings page. If it is set to 0 then set a bigger number there.

If the problem persists send temporary wp-admin login info in private reply.

May 21, 2019 at 5:44 am in reply to: Allow Access #97122

Shahriar
Moderator

You can add the register link by modifying the “Login Required Message” Send temporary wp-admin login info in private reply if need help with that.

May 21, 2019 at 5:35 am in reply to: pdf thumb shows 404 placeholder #97121

Shahriar
Moderator

To fix the saving issue in setting page please check my reply here https://www.wpdownloadmanager.com/support/topic/wpdm-doesnt-save-options/

Please send me the page link where you got the 404 error in the thumb.

May 21, 2019 at 5:03 am in reply to: Still Invalid license key after purchase #97120

Shahriar
Moderator

Are you using the latest version of the plugin? If not, please download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

Deactivate and delete the old version before installing the latest one. You won’t lose any data.

I checked your license key. It isn’t linked to any domain. SO, it should work fine with the latest version. Please reactivate the login link if you want me to check the issue there.

May 19, 2019 at 10:26 pm in reply to: Move licence key to local environment. #97097

Shahriar
Moderator

Unlocked your key from staging site.

May 19, 2019 at 10:24 pm in reply to: Audio bar in the footer #97096

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue.

May 19, 2019 at 10:23 pm in reply to: Can't Update to Latest Version #97095

Shahriar
Moderator

Hi,

Please try the manual update,

1 ) Deactivate and delete the old version. You won’t lose any data.

2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

3 ) Install the latest version.

Send admin login info in private reply, if you want me to install the latest version for you.

Thanks.

May 19, 2019 at 9:07 pm in reply to: Integrate GDPR conform default "Cantarell" font #97093

Shahriar
Moderator

You can create custom templates for the templates that are adding the font from Google. Read more about template customization here https://www.wpdownloadmanager.com/doc/template-files/

May 19, 2019 at 8:50 pm in reply to: PDF Viewer Popup #97092

Shahriar
Moderator

It will take 3 hours of customization. You can place the order from here https://www.wpdownloadmanager.com/download/custom-upgrade-service/

May 19, 2019 at 8:41 pm in reply to: Attach Dir not updating #97091

Shahriar
Moderator

Did you try clicking the download button? Does it download anything? Please send temporary wp-admin login info in private reply to check the issue.

May 19, 2019 at 8:36 pm in reply to: Subscriber Name #97089

Shahriar
Moderator

MailChimp add-on separates the inserted name automatically. If you write “Trevor Andrews” in name input the add-on will record “Trevor” as first name and “Andrews” as the last name in MailChimp list.

May 19, 2019 at 8:13 pm in reply to: Export history #97088

Shahriar
Moderator
This reply has been marked as private.
Viewing 25 posts - 2,451 through 2,475 (of 12,513 total)
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