Shahriar

Forum Replies Created

Viewing 25 posts - 2,476 through 2,500 (of 12,513 total)
in reply to: Default Values not working for empty fields? #97087

Shahriar
Moderator

Sorry for the delayed reply. Please add the following code at line no 116 in /wpdm-default-values/wpdm-default-values.php file. Or send temporary wp-admin login info in private reply. I will add the code for you.

if( ! isset($default['access'] ) ) $default['access'] = 'None Selected';

in reply to: Bulk import doesn't work #97083

Shahriar
Moderator

Please check now. You were using an older version of WPDM. I have installed the latest version there.

in reply to: Public Profile Info #97081

Shahriar
Moderator

No option to disable this section without code customization. You have to remove the following 2 lines from /download-manager/libs/class.User.php file.

add_action('show_user_profile', array($this, 'shopProfile'));
add_action('edit_user_profile', array($this, 'shopProfile'));

Shahriar
Moderator

WPDM Tree doesn’t show the packages when the option “When user is not allowed to download:” is set to “Hide everything”. But it does show the category folders.

It is also possible to hide the category folder based on access settings. It requires minor code customization. Please send temporary wp-admin login info in private reply. I will update the code to implement this category restriction.

in reply to: Local File Sync – Pro #97058

Shahriar
Moderator

You can attach a directory to a Download Manager package ( Using the “Attach Dir” meta box in the edit/add package page ). When new files are added to the package it will be shown automatically for download in the frontend.

in reply to: Limit access to download categories by user groups #97057

Shahriar
Moderator

You can set category access setting from “Edit Category” page. This works just like the package “Allow Access” option. Selected user roles can access the files from the category.

Frontend users can edit their own packages only. But users with editor role can edit other users packages from the backend. That’s how WordPress roles and capabilities are designed. But using WPDM you can allow subscriber or any other custom role to create packages. So, no need to assign editor role to the user if you don’t want them to edit other’s packages.

No option yet to restrict the uploading to selected categories.

in reply to: search on archive page doesn't work #97056

Shahriar
Moderator

Your Relevanssi plugin was modifying the post query. That’s why the search result was empty. I have excluded WPDM posts from Relevanssi filters. Now the search is working fine.

in reply to: Mailchimp Addon #97055

Shahriar
Moderator

Download link email is sent separately and sent by your site, not MailChimp. To simplify you can just disable the double opt-in. The email will be added to the list and users will get the download link email after submitting address.

in reply to: Single Column with Doc Preview No longer working #97054

Shahriar
Moderator

Hi,

Doc preview works only in public files ( allow access is set to all visitors ) because the Google doc preview library requires access to the file. For testing, I have set the access all visitors in this package https://mbyc.bc.ca/download/2019-04-08-governing-board/

If you need the preview in restricted files then use our PDF Viewer add-on https://www.wpdownloadmanager.com/download/wordpress-pdf-viewer/

Thanks.

in reply to: DOC example, 404 error #97053

Shahriar
Moderator

Thanks for reporting the issue. Updated the link.


Shahriar
Moderator

Your search keyword should be present in the package title or content. Otherwise, the package won’t show up in search result. To use the more advanced search feature you need Directory add-on https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/

in reply to: Need to move license from development to live URL #97047

Shahriar
Moderator

Your license key is unlocked and you can use it with your new/production domain now.

in reply to: Move licence key to local environment. #97046

Shahriar
Moderator

Please send your license key in private reply.

in reply to: Still Invalid license key after purchase #97045

Shahriar
Moderator

Upgrading to Pro version doesn’t delete the packages created using the free version. Please send temporary wp-admin login info in private reply to check the issue. Send your license key too.

in reply to: WPDM Pro Frontend & Spacious Theme CSS(?) Issue #97044

Shahriar
Moderator

Please send temporary wp-admin login info in private reply. I have to check the page. Maybe a CSS fix is possible.

in reply to: License not moving from development site #97043

Shahriar
Moderator

Unlocked your keys. You can use the key on new sites now.

@Carolyn , You can use the Pro version only in one site at a time. You have to upgrade your license to use on multiples sites.

in reply to: Errors updating #97040

Shahriar
Moderator

Hi,

In some server, the update fails due to permission issue. However, you can complete the update process manually,

1 ) Deactivate and delete the old version. You won’t lose any data.

2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

3 ) Install the latest version.

Send admin login info in private reply, if you want me to install the latest version for you.

Thanks.


Shahriar
Moderator

PDF Viewer works fine in Safari in my test. Please send temporary wp-admin login info private reply to check the issue on your setup.

in reply to: Popup not working in IE #97038

Shahriar
Moderator

Which link template are you using now? Please check the package settings and find the selected link template. Then clone this link template from Downloads Templates page. In this new cloned link template, you have to replace [download_link] with [download_link_extended] to use an embedded form instead of popup.

You can also override the link template selected in package settings by defining the template in your package shortcode. Check the example below,

[wpdm_package id=5387 template="link-template-calltoaction1"]

You can set the new cloned template ID as value of template in package shortcode [wpdm_package id=5387 template="5a0a849876116"]

Here is a detailed tutorial about creating custom templates https://www.wpdownloadmanager.com/building-a-wordpress-download-manager-link-template-from-scratch/

in reply to: Manage license #97037

Shahriar
Moderator

Looks like your license has already been unlocked by someone else from WPDM team.

in reply to: wpdm_all_packages – open in new tab/window #97034

Shahriar
Moderator

It should work. $data['link_label'] shows the download label text. Try replacing it with "Download"

echo "<a target='_blank' href='".\WPDM\Package::getDownloadURL($data['ID'])."'>"."Download"."</a>";

in reply to: Order by update_date not working #97033

Shahriar
Moderator

Please try the following shortcode,

[wpdm_all_packages items_per_page="20" jstable=0 order_by="modified" order="DESC" categories="brochures" cols="title,file_count,download_count|categories|update_date|download_link" colheads="Title|Categories|Update Date|Download"]

in reply to: WPDM Problems under WordPress 5.2 & PHP 7.3.5 #97011

Shahriar
Moderator

Hello Andy, The dashboard and frontend upload page works fine in my tests. Tried several times to re-create the issue shown in your screenshot. But never got the broken screens.


@Adrian
, You can launch the site without any delay. As I have mentioned above this issue doesn’t create any plugin functionality problem. Everything will work as expected. If there is any other issue please create a new ticket. We will take care of it there.

in reply to: Help Urgent! (File not found) #97008

Shahriar
Moderator

You were using an outdated version of the Premium Package add-on. I have updated it which fixed the fatal error on the pacakge details page. Tested this one http://saaeunai.mg.gov.br/2018/download/pregao-13-2019/ and download works fine there.

The file not found error means the file doesn’t exist in /uploads/download-manager-files/ directory.

For example, I see this 1ª Retificação.pdf attached to the package http://saaeunai.mg.gov.br/2018/download/concorrencia-01-2019/ But this file doesn’t exist in /uploads/download-manager-files/ and throwing “file not found” error when trying to download. So, you have to keep all these files in /uploads/download-manager-files/ dir to fix the issue.

in reply to: change related link #97007

Shahriar
Moderator

Unlocked your key from the old site. You can use the key on your new site now.

Viewing 25 posts - 2,476 through 2,500 (of 12,513 total)