Shahriar

Hi dezember, Unlocked the key from the old site. You can use it on the new one. Thanks.

There shouldn’t be an issue with your key. Are you using the latest version 4.9.7? If not, please install the latest version. You can download it here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

Hi Gary,

Please install the latest version to fix the issue. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.

2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

3 ) Install the latest version and activate the license key.

Thanks.

@q2digital, Unlocked your key.

Please check now.

I have customized the child theme. Now packages will be shown only when the user has access to it.

You have to remove “All visitors” from “Allow Access” option in all packages settings. Do the same thing for all categories too from category settings.

Looks like the issue still exists. I will try my best to add the patch in next release.

Hi,

Expiration email is sent automatically using cron job. No settings are required for that. If you are not setting the plan to be expired than you don’t need this feature.

Thanks.

Looks like you SMTP setup is incomplete. SMTP plugin is showing the following warning,

“Gmail SMTP plugin cannot send email until you enter your credentials in the settings and grant access to your web application.”

Please try again after setting up SMTP and let me know the update.

Hi,

How did you add these custom fields initially? Please send login info in private reply so I can check there to get a clear understanding of the scenario.

Thanks.

Another thing, if you can retrieve the error log please send me the file or latest entries.

The template file for login/recover pass is /download-manager/tpls/wpdm-login-form.php

To use your own template copy this file and place it in /active-theme/download-manager/wpdm-login-form.php location. The make necessary changes.

Sorry for the delayed reply.

[doc_preview] is a template tag. You have to use it inside a link/page template, not in the page content.

You are using Free version there which doesn’t support custom template. You have to update to Pro version to use the custom template or edit the plugin file to add the [doc_preview] tag in an existing template.

Generate a temporary download link for this purpose. Masterkey is used for sharing a premium file without payment.

https://www.evernote.com/l/AUetUQKK8S5MHbFC04VAwrtDoarQhVy4XKsB/image.png

https://www.evernote.com/l/AUe31QV1EtxImaXmy78iwe2pV9sQHo7YRgEB/image.png

This is a known issue with the latest version. We will fix it in next release.

If you want to patch it temporarily please copy the code from here and override the code of /download-manager/libs/class.FileList.php file with the copied code.

Please send the order id or license key in private reply. I will unlock the key from the old site.

Did you try the [wpdm_tree] shortcode? Install this add-on to use his shortcode https://www.wpdownloadmanager.com/download/wpdm-extended-short-codes/

If you want more advanced features you need Directory add-on. Here is a demo https://demo.wpdownloadmanager.com/wpdmpro/archive-page-default/

Do you want to replace the download button with a link to the pacakge details page? Yes, it is possible. You can add the details page link with the package title too. Please read the shortcode documentation here https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/

If you need help with that send temporary wp-admin login info in private reply.

I have to test this on your setup to find out why it isn’t working. Can you please set up a test environment? Are those files stored in your server or you added using URL?

This is a known issue with the latest version. We will fix it in next release.

If you want to patch it temporarily please copy the code from here and override the code of /download-manager/libs/class.FileList.php file with the copied code.

Hi Laurence,

I have installed the latest version there and verified the key.

Thanks.

Update profile working now. The issue may be related to your wp-config.php file. <?php wp_nonce_field(NONCE_KEY, '__wpdm_epnonce'); ?> is not generating the nonce field in edit profile form. Skipped the nonce check to fix the issue.

Hi Andre,

That will take 3 hours of customization. When you are ready, please purchase 3 hours from here https://www.wpdownloadmanager.com/download/custom-upgrade-service/ and send me temporary wp-admin and FTP info.

Thanks.

Hi, Deactivated auto-renewal of order 5CFD047E38BB5. Thanks.