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Shahriar

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Viewing 25 posts - 2,126 through 2,150 (of 12,513 total)
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Jun 21, 2019 at 2:10 pm in reply to: advanced access control #98879

Shahriar
Moderator

To hide the restricted package in category shortcode set “Hide Everything” in Downloads Settings Basic When user is not allowed to download: option.

To hide the toolbar set toolbar=0 in your category shortcode.

Jun 21, 2019 at 2:04 pm in reply to: License isn't Synced to my website #98878

Shahriar
Moderator

Please try now. Unlocked the key from the old domain.

Jun 21, 2019 at 2:01 pm in reply to: Remove hyperlink on download description page #98877

Shahriar
Moderator

Yes, you got it right 🙂 Basically, you have to remove the [page_limk] or [page_url] tag from your template.

Jun 21, 2019 at 1:59 pm in reply to: Google Drive Download Error #98876

Shahriar
Moderator

We are releasing a new update soon to fix the issue.

Jun 21, 2019 at 1:37 pm in reply to: S3 Error connecting to buckets #98875

Shahriar
Moderator

Hi, New update of Amazon S3 fixes the reported issue. Please update your copy. Thanks.

Jun 21, 2019 at 1:33 pm in reply to: Widget thumbnails appear wrong after Update #98874

Shahriar
Moderator

Hi, Please send temporary wp-admin login info in private reply to check the issue. Which link template are you using there?

Jun 21, 2019 at 1:17 pm in reply to: Update to 4.9.7 (from 4.9.3) – please help! #98873

Shahriar
Moderator

Hi Jenni,

Please install the latest version to fix the issue. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.

2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

3 ) Install the latest version and activate the license key.

Thanks.

Jun 21, 2019 at 1:02 pm in reply to: PROBLEM WITH KEY AFTER UPDATES #98871

Shahriar
Moderator

Hi Audrey,

Please install the latest version to fix the issue. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.

2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

3 ) Install the latest version and activate the license key.

Thanks.

Jun 21, 2019 at 8:03 am in reply to: Search – How to search Exerpt and or text in docs #98857

Shahriar
Moderator

You can search the package description and exert but not inside the file content.

Jun 20, 2019 at 7:50 am in reply to: Invalid License Key #98730

Shahriar
Moderator

@dru77ster, Unlocked your key from dev domain. Please try now. Is still not working send me the license key or der id.

Jun 19, 2019 at 9:15 am in reply to: Add pack for old clients #98666

Shahriar
Moderator

Please check your admin email from the admin settings page. Then check if an admin user exists with that email address. Let me know the update on this.

Jun 19, 2019 at 9:13 am in reply to: Remove hyperlink on download description page #98665

Shahriar
Moderator

Yes, you can easily remove the link from package title.

Clone the link template you are using ( looks like a Call To Action template ) from Downloads Templates page. Then replace the following part,

<a href="[page_url]">[title]</a>

with just [title] and save it.

Then use this custom link template in your shortcode.

Jun 19, 2019 at 9:09 am in reply to: Update version error on create package #98663

Shahriar
Moderator

Your active theme is creating the issue by removing jquery-form and jquery-ui scripts. I am not sure why it doing that. You can ask the theme support about this. For now, I have added those scripts manually in /tpls/author-dashboard.php file to fix the error.

Jun 19, 2019 at 8:36 am in reply to: FORM LOCK does NOT work #98660

Shahriar
Moderator
This reply has been marked as private.
Jun 19, 2019 at 8:11 am in reply to: Can't save any Settings #98658

Shahriar
Moderator

Hi,

You guessed it right. It was really the session issue. I have added a patch there and download is working now. Also, releasing a new update of the Form Lock add-on soon with the patch.

Thanks.

Jun 19, 2019 at 7:10 am in reply to: Add pack for old clients #98652

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the API issue.

Jun 18, 2019 at 9:43 pm in reply to: Invalid License Key #98612

Shahriar
Moderator

Hi,

Please install the latest version to fix the issue. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.

2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

3 ) Install the latest version and activate the license key.

Thanks.

Jun 18, 2019 at 9:42 pm in reply to: Update version error on create package #98611

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue.

Jun 18, 2019 at 9:28 pm in reply to: Automatic insertion of shortcode in custom posts #98609

Shahriar
Moderator

Now the select dropdown is listing all packages.

Jun 18, 2019 at 9:25 pm in reply to: What table is the "featured image" stored in? #98608

Shahriar
Moderator

Actual featured image is stored in /wp-content/uploads/ directory. A reference to the image is inserted in the wp_posts table which has the attachment post type.

Jun 18, 2019 at 8:34 pm in reply to: Reinstall Kills Accordion Feature – Permissions #98602

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue.

Jun 18, 2019 at 8:24 pm in reply to: Automatic updates #98601

Shahriar
Moderator

Hi John,

Please follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.

2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

3 ) Install the latest version and activate the license key.

Thanks.

Jun 18, 2019 at 8:23 pm in reply to: Tags only of WPDM #98600

Shahriar
Moderator

Does the user have any accessible package under the selected category? Please send me the page URL to check the issue. Also active the temp login from the private reply above.

Jun 18, 2019 at 8:20 pm in reply to: Is there a way to add links to an outside website? #98599

Shahriar
Moderator

Hi Chris, Please send me a screenshot which explains the issue. Are you referring to the “URL” tab in “Attach File” meta box?

Jun 18, 2019 at 8:13 pm in reply to: advanced access control #98598

Shahriar
Moderator

Please create a page with [wpdm_my_downloads] shortcode. The user will see only files he can download. Send temporary wp-admin login info in private reply if you want me to set it up.

Viewing 25 posts - 2,126 through 2,150 (of 12,513 total)
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