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Shahriar

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Viewing 25 posts - 2,101 through 2,125 (of 12,513 total)
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Jun 23, 2019 at 1:52 pm in reply to: Search – How to search Exerpt and or text in docs #98995

Shahriar
Moderator

Hi Brian, Which search box are you referring to? Could you please send me a screenshot?

Jun 23, 2019 at 1:46 pm in reply to: Modal window conflict #98994

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue. Also, send me a page link where I can test the modal issue.

Jun 23, 2019 at 8:18 am in reply to: Email verification #98956

Shahriar
Moderator
This reply has been marked as private.
Jun 23, 2019 at 7:51 am in reply to: Registration to download files #98953

Shahriar
Moderator

Sorry not clear what you meant by “not getting registration on this site.”

You wanted to disable the WPDM Signup/Login screens. If you follow the instructions suggested above that should do the job.

Please send temporary wp-admin login info in private reply if you want me to check those settings.

Jun 23, 2019 at 7:42 am in reply to: How do I changed linked domain for plugin? #98951

Shahriar
Moderator

Please install the latest version to fix the issue. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.

2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

3 ) Install the latest version and activate the license key.

Thanks.

Jun 23, 2019 at 7:40 am in reply to: Automatic insertion of shortcode in custom posts #98950

Shahriar
Moderator
This reply has been marked as private.
Jun 23, 2019 at 7:33 am in reply to: Video player is not responsive. #98948

Shahriar
Moderator

Please send me the page URL to check the video player issue. Maybe there is some kind of CSS conflict with the theme which is breaking the style.

Sorry somehow missed your emails. Checking the customization email and will reply asap.

Jun 23, 2019 at 6:58 am in reply to: Invalid License Key #98943

Shahriar
Moderator

@dru77ster, You can save your key in the new site. It is not linked to any domain. Make sure you have installed the latest version of Download Manager. Please check my first reply above and follow that method to update your WPDM.


@krd, As you have two licenses you can use WPDM on both sites using different keys. You are getting the invalid key error because of the old version. Please install the latest version on both sites. Please check my first reply above and follow that method to update your WPDM.

Jun 23, 2019 at 6:50 am in reply to: Uploading file via backend: Where is it stored? #98942

Shahriar
Moderator

Hi Christian,

Download Manager files are stored in /uploads/download-manager-files/ directory. Please check if this directory exists in your setup.

Thanks.

Jun 23, 2019 at 6:47 am in reply to: Install Glitches #98941

Shahriar
Moderator

Could you please create a new ticket and list all issues there?

Please keep it as short as possible. From the above, I understood you want to set a background color for the content area and a background image for the rest of the page. And you also reported icon issue. In the new ticket list these too.

Please do not reply in this ticket becasue it gets mixed up with old issues and makes it harder to provide a solution. You can add a link to this ticket in your new one if these two are related.

Jun 23, 2019 at 6:14 am in reply to: Download link expired #98940

Shahriar
Moderator

Sorry for the delayed reply. Guest order download is working now. Please check and let me know if you are still facing the issue.

Jun 22, 2019 at 2:46 am in reply to: 個々のダウンロードを許可しなくなりました #98929

Shahriar
Moderator

I guess you have already found the solution for this. Anyway, if someone else facing the same issue, please check this ticket https://www.wpdownloadmanager.com/support/topic/file_list-no-longer-allows-individual-downloads-even-if-enabled/

Jun 22, 2019 at 2:43 am in reply to: Lost templates after move website to another url #98928

Shahriar
Moderator

If you transferred the database, templates should be available on the new site. Custom templates are saved in wp_options table under _fm_link_templates and _fm_page_templates name. You can check the DB table for those entries.

Jun 22, 2019 at 2:36 am in reply to: Error messages #98927

Shahriar
Moderator

In your shortcode add a logo parameter and set your logo URL as the value. That will fix the first warning. Please check the following example,

[wpdm_reg_form logo="https://demo.wpdownloadmanager.com/wpdmpro/wp-content/uploads/sites/2/2019/05/download-manager-logo.png"]

Please send temporary wp-admin login info in private reply to check the issues related to ACF add-on.

Jun 22, 2019 at 2:33 am in reply to: Downloads not counted after site migration #98926

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue.

Jun 22, 2019 at 2:33 am in reply to: Disable frontend access entirely #98925

Shahriar
Moderator

If you don’t want to use WPDM login page then just delete it. Then go to Settings Frontend tab and update settings after selecting “None” in various page options. Please send temporary wp-admin login info in private reply if you want me to check the issue.

Jun 21, 2019 at 8:46 pm in reply to: Registration to download files #98920

Shahriar
Moderator

If you want users to sign up before download then set the “Subscriber” role as “Allow Access” option from Package Settings meta box.

Set slider category from Appearance Theme Options. That will enable the slider on the homepage.

Jun 21, 2019 at 8:38 pm in reply to: Reinstall Kills Accordion Feature – Permissions #98919

Shahriar
Moderator

Please install the updated version of Accordion Add-on. You are using a very old version ( 1.6.0 ) Current version is 1.8.8

Jun 21, 2019 at 8:06 pm in reply to: How do I changed linked domain for plugin? #98917

Shahriar
Moderator

Hi Pierre, Please try now. Unlocked the key from the old domain. -Thanks.

Jun 21, 2019 at 8:02 pm in reply to: Package addition/revisions logging #98916

Shahriar
Moderator
This reply has been marked as private.
Jun 21, 2019 at 7:46 pm in reply to: [file_list] no longer allows individual downloads even if enabled #98915

Shahriar
Moderator

This is a known issue with the latest version. We will fix it in next release.

If you want to patch it temporarily please copy the code from here and override the code of /download-manager/libs/class.FileList.php file with the copied code.

Jun 21, 2019 at 7:45 pm in reply to: Tree View – Order by ID #98914

Shahriar
Moderator

The shortcode above sorts the packages by their package ID. Are you sure the packages aren’t sorted by ID? The screenshot doesn’t help because I can’t see the package ID there. Please send temporary wp-admin login info in private reply if you want me to check the issue there.

Jun 21, 2019 at 7:41 pm in reply to: remove site license #98913

Shahriar
Moderator

Please try now. Unlocked the key from the old domain. Make sure you have the latest version( 4.9.7 ) of Download Manager.

Jun 21, 2019 at 7:37 pm in reply to: [wpdm_packages] shortcode not respecting categories parameter #98912

Shahriar
Moderator

Just add the following parameter in your shortcode. That should output the result you want.

operator="IN"

Jun 21, 2019 at 2:36 pm in reply to: Add pack for old clients #98884

Shahriar
Moderator

In the current API version, the Bearer token method requires an admin user with the admin email from settings. For now, please use the Basic Auth. In the next version, we will improve the bearer token method which will remove the current limitation.

Viewing 25 posts - 2,101 through 2,125 (of 12,513 total)
1 2 3 … 84 85 86 … 499 500 501