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Shahriar

Forum Replies Created

Viewing 25 posts - 2,001 through 2,025 (of 12,513 total)
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Jul 2, 2019 at 1:32 pm in reply to: legend/description file #107885

Shahriar
Moderator

It is possible but requires code customization. This view comes from the /download-manager/libs/class.FileList.php Box function.

Jul 2, 2019 at 1:24 pm in reply to: license change request #107882

Shahriar
Moderator

Hi,

Unlocked your key from the old domain. Now the license key should work fine on your new domain.

Thanks.

Jul 2, 2019 at 1:18 pm in reply to: Invalid License Key #107879

Shahriar
Moderator

Updating plugin doesn’t remove the attachments. What was your previous version of WPDM? I want to test if re-installing old version brings back the attachments.

The download button is showing the ‘download-not-available.txt’ file because it can’t find any attached file.

Jul 2, 2019 at 1:09 pm in reply to: invalid license key #107878

Shahriar
Moderator

Hi,

Please install the latest version to fix the issue. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.

2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

3 ) Install the latest version and activate the license key.

Thanks.

Jul 2, 2019 at 1:06 pm in reply to: New user notification email for admin #107876

Shahriar
Moderator

You are right, there is no template for the admin email which is sent after user signup. For now, You can edit the message from /download-manager/libs/class.Apply.php line 464

Jul 2, 2019 at 7:53 am in reply to: wpdm file cart add-on #107864

Shahriar
Moderator

It is not possible yet. But noted for implementation. To be certain, you meant reloading the cart which is opened in another browser tab?

Jul 2, 2019 at 7:46 am in reply to: Downloads not working #107862

Shahriar
Moderator

Yes, deactivate and delete the old version. Then install the latest version. You can download it from your download area https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

Jul 2, 2019 at 7:44 am in reply to: Error – front-end – add files #107861

Shahriar
Moderator

Okay now. I have deactivated WPDM Login page redirect by selecting “None” in Downloads Settings Frontend Access Login Page option.

Jul 2, 2019 at 7:37 am in reply to: Email verification #107860

Shahriar
Moderator
This reply has been marked as private.
Jul 2, 2019 at 6:14 am in reply to: Issues registering new users #107857

Shahriar
Moderator

Support login is working.

When signing up a test user I got the following error. Although, The user was created successfully.

“500 Internal Server Error. Request Timeout. This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’.”

It indicates something went wrong in server. Your server error log should provide more info in this. Please send me the login you have it.

Also, let me know if you have made any changes in plugin code or using any custom templates.

Jul 2, 2019 at 5:19 am in reply to: invalid download link #107856

Shahriar
Moderator
This reply has been marked as private.
Jul 2, 2019 at 5:16 am in reply to: Redirect after login shortcode not working #107855

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue.

Jul 2, 2019 at 5:09 am in reply to: Export all Download Page URLs #107854

Shahriar
Moderator

You can use the “WP All Export” plugin to export all URLs in a CSV file. The plugin is available for free in wp repository.

Jul 2, 2019 at 5:00 am in reply to: Lock option not working #107853

Shahriar
Moderator

Hi,

Your server is blocking the AJAx request sent by WPDM after password submission. It responses with 403 code with the following message.

“Request unsuccessful. Incapsula incident ID: 957000990079771743-199536874895509042”

Please ask your server support to allow the request.

Single File Downloads are working fine

Thanks.

Jul 2, 2019 at 4:35 am in reply to: Upgraded to 4.9.8 — no downloading just spins on both the back and front end #107849

Shahriar
Moderator

Please update your WPDM – Archive Page add-on. The current version is 2.9.9, you are using 2.9.5

Jul 1, 2019 at 7:42 pm in reply to: Appearance of membership cards advice #107837

Shahriar
Moderator

Please allow plugins page access to the temp user. I want to deactivate some plugins temporarily.

Jul 1, 2019 at 7:15 pm in reply to: Simplify Upload Form #107835

Shahriar
Moderator

Hi Farhad,

Yes, you can customize the upload from using a custom template. The template file for the frontend upload form is /download-manager/tpls/wpdm-add-new-file-front.php

Please check the template customization documentation here https://www.wpdownloadmanager.com/doc/template-files/

Thanks.

Jul 1, 2019 at 7:13 pm in reply to: Edit Profile and History Not Found #107834

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue.

Jul 1, 2019 at 7:10 pm in reply to: Invalid license key #107832

Shahriar
Moderator

Hi Maik,

Unlocked your key. If still getting the error, install the latest version to fix the issue. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.

2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

3 ) Install the latest version and activate the license key.

Thanks.

Jul 1, 2019 at 7:04 pm in reply to: Downloads not counted after site migration #107830

Shahriar
Moderator
This reply has been marked as private.
Jul 1, 2019 at 6:35 pm in reply to: Downloadmanager making wp-admin dashboard extrimly slow #107828

Shahriar
Moderator

First of all, The speed issue has nothing to with your subscription status. It may be related to the installation of new plugins or server capacity. Have you made any recent changes to your server? Or installed any new plugin? Let us know if you made any changes. Because should perform like it always did.

We do not support older versions of WPDM Pro and encourage our users to always use the latest version. Because with each release we are improving the plugin performance and fixing old bugs.

Jul 1, 2019 at 5:08 pm in reply to: Where can I see which question I asked in the forum? #107820

Shahriar
Moderator

All your forum posts listed here https://www.wpdownloadmanager.com/support/users/hlivnjak/topics/

Jul 1, 2019 at 12:47 pm in reply to: Turn off Auto Renew – #107807

Shahriar
Moderator

Canceled auto-renewal of your orders.

Jul 1, 2019 at 12:32 pm in reply to: Modal window conflict #107804

Shahriar
Moderator

There is a conflict with your theme JS and Bootstrap JS. I have deactivated Bootstrap JS from Downloads Settings User Interface. Modals are working now.

Jun 30, 2019 at 7:42 pm in reply to: WPDownloadManager Demo Implementation #105440

Shahriar
Moderator

Hi,

You need Crypton theme to make your site look exactly like the demo. But it is possible to use specific parts of the demo if that part is coming from a shortcode.

If you want to create the download boxes like demo create custom link template from Downloads Templates page. The demo is using a modified version of Link template Panel.

Thanks.

Viewing 25 posts - 2,001 through 2,025 (of 12,513 total)
1 2 3 … 80 81 82 … 499 500 501