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Shahriar

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Jul 4, 2019 at 9:46 am in reply to: Upgraded to 4.9.8 — no downloading just spins on both the back and front end #108005

Shahriar
Moderator

Sorry about the naming confusion. Archive Page and Directory add-on refers to the same add-on.

From now on you can do do the automatic update. Login to your WPDM account from Downloads Settings Updates page to allow automatic update.

Jul 4, 2019 at 6:39 am in reply to: Invalid License Key #107992

Shahriar
Moderator

Hi,

Please install the latest version to fix the issue. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.

2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

3 ) Install the latest version and activate the license key.

Send your license key in private reply if still getting the error.

Thanks.

Jul 4, 2019 at 6:35 am in reply to: Issues with download link #107991

Shahriar
Moderator

On that link, you are trying to download a package with id 11441 but I found no package with this id. Update the link with a correct package id to fix the error. Also, update you WPDM to current version 4.9.8

Jul 3, 2019 at 5:29 pm in reply to: invalid download link #107970

Shahriar
Moderator

I have already added the patch on your site. It will also be added to the next update of the plugin.

Jul 3, 2019 at 3:46 pm in reply to: How to update from WPDM 4.9.3 to 4.9.8 #107960

Shahriar
Moderator

Hi Michael,

Please install the latest version to fix the issue. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.

2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

3 ) Install the latest version and activate the license key.

Thanks.

Jul 3, 2019 at 2:27 pm in reply to: Update has not worked in a long time #107955

Shahriar
Moderator

I saw your last reply later. Before that, I installed the v.4.9.7 ( after deleting 4.9.8 ) and then updated the plugin. Yes, future updates will work fine from now on.

Jul 3, 2019 at 2:24 pm in reply to: User Role capabilities Missing after 4.9.8 #107953

Shahriar
Moderator

Hi,

We haven’t changed anything related to roles. If you want other users to create pacakge then use the frontend uploader. Set the allowed user roles from Downloads Settings Frontend Access page.

How did your custom role users create downloads before?

Thanks.

Jul 3, 2019 at 2:07 pm in reply to: Update has not worked in a long time #107949

Shahriar
Moderator

Fixed the update issue. Just updated the plugin from 4.9.7 to 4.9.8 using the auto update. Thanks for providing the temporary user to debug this.

Jul 3, 2019 at 6:40 am in reply to: New user notification email for admin #107935

Shahriar
Moderator

Your suggestion is noted for implementation. We will add an email template for the admin notification email.

Jul 2, 2019 at 8:27 pm in reply to: invalid download link #107924

Shahriar
Moderator

Downloads are working now. Added the following patch to fix the error.

https://1drv.ms/u/s!Amqj_eVAIqwghlTmqXL53W2rZS1E

Jul 2, 2019 at 7:47 pm in reply to: File Icons Issue #107923

Shahriar
Moderator

Which template are you using there? Is it possible to share the page link?

Jul 2, 2019 at 6:42 pm in reply to: Files doesnt delete on Server #107919

Shahriar
Moderator

It is not a bug. The plugin is designed in that way. A file can be associated with more than one package that’s why we don’t delete files when a package is deleted.

However, you can utilize the code suggested here https://www.wpdownloadmanager.com/support/topic/delete-files-when-deleting-package/ to delete files when deleting a package.

Jul 2, 2019 at 6:37 pm in reply to: Translations not working (tree view) #107917

Shahriar
Moderator
This reply has been marked as private.
Jul 2, 2019 at 5:45 pm in reply to: Invalid key (linked site issue?) #107914

Shahriar
Moderator

Hi,

Please install the latest version to fix the issue. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.

2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

3 ) Install the latest version and activate the license key.

If that doesn’t work send me your order id or license key.

Thanks.

Jul 2, 2019 at 5:43 pm in reply to: 4.9.8 WPDM-Zelle Pro conflict #107913

Shahriar
Moderator

Download Manager uses some custom tables. These tables are prefixed like this {$wpdb->prefix}ahm An example is wp_ahm_emails. Some other data are saved in core options and meta table.

It is actually not safe to delete/modify DB table if you are not 100% sure what you are doing.

Jul 2, 2019 at 5:38 pm in reply to: Add New wpdmpro link broken #107912

Shahriar
Moderator

Have you activated Download Manager on each subsite separately? Please send temporary wp-admin login info in private reply to check the issue.

Jul 2, 2019 at 5:35 pm in reply to: Appearance of membership cards advice #107910

Shahriar
Moderator
This reply has been marked as private.
Jul 2, 2019 at 5:32 pm in reply to: Downloading as zip not working #107909

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue.

Jul 2, 2019 at 5:19 pm in reply to: Redirect after login shortcode not working #107908

Shahriar
Moderator

I have updated the shortcode to [wpdm_login_form redirect="http://www.egian.eu/documents/"] Now the user will be redirected to the documents page. But you have to clear the cache to make it work as your page is showing the old cached content.

Jul 2, 2019 at 4:55 pm in reply to: Upgraded to 4.9.8 — no downloading just spins on both the back and front end #107907

Shahriar
Moderator

Looks like you have installed the updated version of the directory add-on.

The saving issue and other ajax requests are being blocked by Word Fence with a 403 Forbidden response. You have to allow AJAX request from WPDM to fix the spinning issue.

Jul 2, 2019 at 4:41 pm in reply to: Redirect after login shortcode not working #107904

Shahriar
Moderator
This reply has been marked as private.
Jul 2, 2019 at 4:39 pm in reply to: Disable License Manager #107903

Shahriar
Moderator

The license manager is not a must-use feature. So, you can just keep using your current licensing system. When creating a product uncheck the “Enable Licensing” option in the Pricing tab if you don’t want to link a license key with orders of this product.

Jul 2, 2019 at 4:37 pm in reply to: Warning: Illegal string offset 'logo' in /www/wp-content/plugins/download-manage #107902

Shahriar
Moderator

In your shortcode add a logo parameter and set your logo URL as the value. That will fix the first warning. Please check the following example,

[wpdm_reg_form logo="https://demo.wpdownloadmanager.com/wpdmpro/wp-content/uploads/sites/2/2019/05/download-manager-logo.png"]

Jul 2, 2019 at 4:34 pm in reply to: Invalid License Key #107901

Shahriar
Moderator

I did login there. But just like you, I don’t see any attached file. The solution at the moment is attaching those files again.

To debug the issue further I need more info about the version you were using before. Also, let me know if you made any recent changes on site.

It is better if you create a new ticket for this because you won’t see my replies if I set them private as you are not the author of this ticket.

Jul 2, 2019 at 4:28 pm in reply to: Email verification #107900

Shahriar
Moderator

How did you add those custom checkboxes? Are you using a hook? I couldn’t find the code inside the theme’s functions.php.

Your custom template directory name download-manager is misspelled inside your theme. So, those custom templates won’t work.

Viewing 25 posts - 1,976 through 2,000 (of 12,513 total)
1 2 3 … 79 80 81 … 499 500 501