Shahriar

Auto-update should be fine now. Let me know if ‘Update not available’ message still there.

Please send temporary wp-admin login info in private reply to check the issue. Looks like the issue is related to package thumbnail. I have to check the template code why it is not working or showing up when it shouldn’t.

You have to delete the old copy before uploading the new one.

1 ) Deactivate and delete 4.7.2
2 ) Upload the latest version

It should work for verse too.

You can’t unlock your key. It can be done only on our side. And I have unlocked the key. now it should work without any issue.

Hi Tobias, Unlocked your key.

Hi,

If you using The Next theme there,

1 ) Make a copy of taxonomy-wpdmcategory.php template file. You will find it in /themes/thenext/ directory.

2 ) Rename the copy as tag.php

Now tag archive should work fine.

Please send FTP info in private reply if you want me to make the changes.

Thanks.

Hi David,

Download Manager cache dir stores the resized thumbnail ( featured image ) previews. These resized previews are created when requested by a link or page template with a defined size.

When a resized preview exists in cache dir WPDM reuses it instead of creating it again which makes the site run faster. If you clear the cache dir all previews will be deleted and previews will be created based on requests.

Hope this helps. Let me know if you have any other question.

Thanks.

Hi,

Thanks for the purchase.

Deactivate and delete the free version first. You won’t lose any data or settings.

Then install the Pro version which you can download from https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

Best regards.

Hi Gatis, Unlocked your key too. Thanks.

Hi,

Sorry, It is not possible yet to use custom URL for the author page. Download Manager does not handle the author URL structure. WordPress forms the author page URL using the username.

Best regards.

No need to add capability manually. Subscribers should be able to manage own packages when you allow them from frontend settings. Please send temporary wp-admin login info in private reply to check the issue you are facing.

Working now. Fixed this on our side too. Thanks.

Hi,

Unlocked your keys. Please try now.

Thanks.

Maybe some kind of security settings in your server changing the file permission during plugin upload. Just a guess not sure though. Your server support may have a better answer for this issue.

Please try changing the Resumable Downloads and Output Buffering options from Downloads Settings Basic File Download Panel.

Download Manager Custom link and page templates are saved in the database ( options table ) when you are creating the templates from Downloads Templates page.

So templates can be lost only if the _fm_link_templates and _fm_page_templates options are erased. There is no possibility of this happening without manually deleting all custom templates from Downloads Templates page.

Are your staging and live site identical? I mean did you copy the live site from staging? In that case, you can copy the options from the staging site to bring back custom templates.

How many custom templates did you have? If you have custom templates ID and code it is possible to restore those by editing database. But requires some time to re-create the format.

Please add the following CSS in your theme’s custom CSS option or at the bottom of theme’s style.css file,

.w3eden a { color: #0d23e5; }

This should match the download link color with your usual link color.

I have modified the code to include the child category packages in newest items,

https://www.evernote.com/l/AUfhfDAkh-lNCYPcYFjj7xMt2BydyU33kj0B/image.png

Do you want it this way?

Hi,

You are using the Free version of Download Manager there. The free version has limited number of templates. It doesn’t have the link-template-panel-1-3 link template. If you purchased the Pro version of plugin please install it to render the Panel template.

Thanks.

I do not need admin access to suggest CSS. Only a link will suffice. You can send the link as a private reply if you want to keep it hidden from the public.

Yes, the class will hide all of its child contents. In my previous example, when acf_DownloadFields_title is empty whole table row will be hidden. Can you show me an example of what you want? I can show you required template code based on that.

Hi,

Did you attach a video file or is it just embed in package description? Please send temporary wp-admin login info in private reply so I can check the issue on your installation.

Thanks.

Hi Teresa,

You can download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

Deactivate and delete the old version before installing the latest one. Please create a new support ticket if you need any help with that.

Thanks.